HelpSumo
HelpSumo : Reviews, Pricing, Features & Alternatives
$14.00
HelpSumo is a Help Desk Software. Price : $15 (free trial available). Review HelpSumo : Overview & Pricing
HelpSumo Overview : Features, Pricing, Reviews & Alternatives
HelpSumo is a Help Desk Software intended for businesses. Let’s discover user reviews, features and prices of this business app.
HelpSumo is listed as a Help Desk Software and Customer Service & Support Software for companies and is used for Ticketing & Help Desk, Customer Service, Customer Chat …
HelpSumo price starts from $ 14,99 per user and per month (free trial available).
Helpsumo is fast, elegant and reliable online support software that provides professional support for your products and services
What is HelpSumo ?
Helpsumo is one of the best customer support software on the market. Helpsumo is a complete online support solution offering flexible ticketing, email, social media, live chat, and self-help knowledge base solutions.
Comprehensive ticketing system with multi-department support, auto-assignment, and SLA Helpman is cloud-based software that enables businesses to organize responses and articles and make them publicly available to customers. Customer support teams share their knowledge with customers in a knowledge base or help center. The provider’s value proposition is that it reduces traffic on other support channels, like chat or email, and helps customer support teams be more productive and focus on the most important requests. Customers can find answers using typo-tolerant search or by browsing the knowledge base.
Help Sumo is fast, elegant and reliable online technical support software that provides professional assistance for your products and services.
Helpsumo is an online support software that helps users provide customer support through ticket systems, email, social media, and live chat. The platform also provides a knowledge cataloging tool that identifies and logs user queries to create a self-help portal for the customer.
The software provides businesses with a media manager feature that allows the administrator and staff to upload images and PDF files for use in articles, FAQs, and videos posted on the self-help portal. In addition, the platform allows users to interact with customers through social networks (Facebook, Twitter), unlimited customer accounts and registration form generation tools.
HelpSumo Review : Pros & Cons
Pros & Cons
When it comes to finding the right Help Desk tools to manage your business, you have too many options – and they all come with their strengths and weaknesses.
One such familiar name in this arena is HelpSumo, and as you may have guessed from the title, this review will tell you more about HelpSumo’s pros and cons.
Weighing the pros & cons is essential before selecting this tool for your business and your team.
HelpSumo Pros : Key Benefits
– SaaS platform
– Scalability and integration
– Frequent releases / updates
– High Compatibility
HelpSumo Cons
– Con : Custom integrations can come at a price.
HelpSumo Features
Here is the list of the main features of this computer software :
– Dashboard
– Chat
– Email Integration
– Customer Management
– Lead Management
Main function & Pro Features
– Cloud Services
HelpSumo Integrations
HelpSumo may integrates with applications & plugins : database connection, synchronize data, share files (…) to improve your workflow and increase your productivity !
It also provides a powerful API toolkit that allows developers to build web services and exchange data.
HelpSumo Pricing
The HelpSumo pricing plan starts from $ 14,99 per month and per user, but this price is likely to change because different options are offered by the developer : number of licenses, additional functions, add-ons, bundles …
HelpSumo offers several pricing plans :
– Free Trial : $ 14,99 per user / per month
– Start : –
– Professional : –
– Enterprise : –
– Premium : –
| Free Trial | Start | Professional | Enterprise | Premium |
| $14,99 | – | – | – | – |
| Per month | Per month | Per month | Per month | Per month |
| Per user | Per user | Per user | Per user | Per user |
Save $$$ on SaaS and on-premise Software Subscriptions to help your create, grow and scale your business : annual billing usually is cheaper than monthly billing and you can expect 10% to 20% discount.
Sign up for a trial and start using it right away !
Free trials usually are time limited or feature limited but this is a good way to ensure it is the right option for your business before making a purchase.
Screenshot of the Vendor Pricing Page :
Software Pricing Plans
Pricing Details
Pricing Model : Subscription
Free trial : Available
Free plan : No information
Freemium : No information
Starting price : $ 14,99
Entry-level set up fee : No setup fee
The pricing details were last updated this year from the vendor website or retrieved from publicly accessible pricing materials and may be different from actual. Please confirm pricing and deals with the vendor website before purchasing.
Deployment & Setup
HelpSumo is a cloud-based Help Desk platform : its infrastructure is hosted in the United States (probably on AWS, Microsoft Azure or Google Cloud Platform).
helpsumo is a SaaS (Software as a Service) / web application : a web browser on a computer is required for full functionality of features and manage dashboard.
It supports desktop operating systems (like Windows and Mac OS …).
There’s also native mobile apps for iPhone & iPads on Apple’s App Store and for smartphones & tablets on Google Play Store.
Technical Details & Specifications
Deployment : Cloud / SaaS
Desktop Operating Systems : Windows / Mac OS / Linux …
Mobile Platforms : –
Native Apps / Mobile Applications : iOS App & Android App
GDPR compliance : No information
Supported languages
This application software supports the following languages : English …
Support & Training
Any problem with this computer program ? The vendor offers the following customer service & support to help teams get the most out of their business application : Online Support …
Hotline : Yes
Training options : …
Industry & Customers
Who use HelpSumo ?
This software package is tailored to business needs : Medium Company, Large Company, SME …
This web-based application is recommended for trades : Sales …
This cloud software is used in the sectors : Services …
Customer References
Testimonials & Customer References to decide if this is the right business software or service for your company : No reference …
Awards & Recognitions
No information .
Screenshots
This computer program has an ergonomic, intuitive and customizable user interface, which will improve team productivity and collaborative work within your company (Public Administration, Shop Manager, Small Company …)
HelpSumo Screenshots & Images : UI, dashboard …
HelpSumo Business Software Pricing
HelpSumo Features & Overview
HelpSumo Screenshot
HelpSumo Screenshot
Videos
This video is no longer available
HelpSumo Reviews
Here is our opinion on HelpSumo : this is a great help desk software to know .
HelpSumo User Reviews & Ratings
Online and customer reviews of HelpSumo software are quite plentiful and overall very positive :
Overall rating : 4,8/5
Value for money : 4,8/5
Functionality : 4,8/5
Usefulness : 4,8/5
Ease of use : 4,8/5
User rating Excellent : 10%
User rating Very Good : 90%
User rating Average : 0%
User rating Poor : 0%
User rating Terrible : 0%
Popularity on social networks :
Your Customer Review on HelpSumo
What is your opinion about this app ? Submit your review and tell us about your overall opinion : experience with this SaaS software, rating, ease of use, customer service, value for money, Pros & Cons …
Customer reviews and feedbacks play an increasingly important role in the business software buying process. You can provide in-depth review and share your buying advice / reviewer sentiment : what is your likelihood to recommend HelpSumo ? What is your likelihood to renew ?
FAQs
Why use a Help Desk Software ?
Customer support software (help desk – after-sales service) makes it possible to manage after-sales service and customer questions and problems. Customer support software improves relations between the company and its customers: help desk, after-sales service.
According to various sources, most used business software are : Zendesk (market share : 17,40%), HP Service Manager (17,10%), Livechat (8,30%), ServiceNow (5,40%), SysAid Help Desk (2,60%), Snapengage (1,40%), ConnectWise (1,20%), LiveZilla (1,10%), Uservoice (1,00%), MightyCall (0,90%), LiveOps (0,60%), LiveAgent (0,40%), WebsiteAlive (0,30%), Iadvize (0,20%), osTicket (0,20%), Front (0,10%), Velaro (0,10%), Casengo (0,10%), Usersnap (0,10%)
Main functions are : IT Asset Management, Network monitoring and management, Knowledge management, Configuration Management, Service catalog management, License management
Main characteristics are : Customer service, Chrome extension, Shortcuts for Gmail, Fast email writing, SAAS software, Artificial intelligence – AI, Customer service, MarTech, CivicTech – GovTech, Communication, Webmarketing, e-commerce, Customer service, helpdesk, database knowledge, on demand, software as a service, customer support, forums, Social and communications, Knowledge base, SAAS software, Social media, Service customers, RetailTech, SAAS software, knowledge base, service center, service management, ticketing
Help Desk Software Average Price : from $ 5,00 to $ 499,00 with an average price of $ 89,00 . We have identified more than 249 competitors on the market.
Help Desk Software Review
Company details
Developed by HELPSUMO, Inc.
HQ location : USA
Founded by Charle Benn
Total revenue :
Industry : B2B SaaS company
Software Category : Customer Management Software > Customer Service & Support Software > Help Desk Software
Schema : SoftwareApplication > BusinessApplication
Tags : helpdesk | customer support | service desk …
Website : visit helpsumo.com
About This Article
This page was composed and published by SaaS-Alternatives.
The information (and product details) outlined above is provided for informational purposes only. Please Check the vendor’s website for more detailed information.
Our opinion on HelpSumo is independent in order to highlight the strengths and weaknesses of this Help Desk Software. Our website is supported by our users. We sometimes earn affiliate commission when you click through the affiliate links on our website.
HelpSumo Alternatives
If you’re understanding the drawbacks and you’re looking for a HelpSumo alternative, there are more than 56 competitors listed on SaaS-Alternatives !
If you’re in the market for a new software solution, the best approach is to narrow down your selection and then begin a free trial or request a demo.
Top 10 Alternatives & Competitors to HelpSumo
– Salesforce Service Cloud
– Zoho Desk
– Teamwork Desk
– Zendesk
– Freshdesk
– Help Scout
– Tickhelp
– Kpam
– Oracle Rightnow
– Typedesk
You can also take a look at other business apps, like our Henoida review and our Hoomano review.
Comparison with Similar Software & Contenders
Take an in-depth look at popular Customer Management Software and Customer Service & Support Software to find out which one is right for your needs. Discover how these Help Desk Software compare to HelpSumo when it comes to features, ease of use, customer support and user reviews. Explore software, Compare options and alternatives, Read reviews and Find your solution !
