Intelligent Service Management
Intelligent Service Management : Reviews, Pricing, Features & Alternatives
Intelligent Service Management is a Help Desk Software (free trial available). Review Intelligent Service Management : Overview & Pricing
Intelligent Service Management Overview : Features, Pricing, Reviews & Alternatives
Intelligent Service Management is a Help Desk Software intended for businesses. Let’s discover user reviews, features and prices of this business app.
Intelligent Service Management is listed as a Help Desk Software and Customer Service & Support Software for companies and is used for Help Desk, Change Management, ITSM, IT Service …
Intelligent Service Management prices are available on demand (free trial available).
ISM is a cloud-based ITIL IT service management tool that includes help desk, ITAM, and knowledge management.
What is Intelligent Service Management ?
Cloud Service Management by ServiceAide is a cloud-based IT service management tool that provides support for 9 ITIL processes including Help Desk, IT Asset Management and Knowledge Management. Cloud service management is used in a variety of industries and is best suited for companies with more than 20 employees. It is deployed worldwide and is offered in 11 different languages. Cloud Service Management runs on a Hyper-Saas framework that aims to speed up product deployment. The system offers the possibility to create service templates, while each customer portfolio has custom data fields, service catalogs, visual identities and workflows. Cloud Service Management is compatible with mobile devices. On any mobile device, users can receive alerts about…
Intelligent Service Management Review : Pros & Cons
Pros & Cons
When it comes to finding the right Help Desk tools to manage your business, you have too many options – and they all come with their strengths and weaknesses.
One such familiar name in this arena is Intelligent Service Management, and as you may have guessed from the title, this review will tell you more about Intelligent Service Management’s pros and cons.
Weighing the pros & cons is essential before selecting this tool for your business and your team.
Intelligent Service Management Pros : Key Benefits
– ISM helps users manage the execution of tasks and projects through custom process workflows that align with how the organization works.
– Comprehensive features enable users to identify and respond to incidents and service requests faster with individualized services for each customer.
– ISM enables organizations to keep their service catalog aligned with business needs and organizational goals.
– ITIL processes via browser or mobile apps in different languages allow users to submit incidents and requests with detailed information for greater responsiveness.
– ISM provides anytime, anywhere access via web and mobile, including self-service resolutions that help reduce total ticket volume.
Intelligent Service Management Cons
– Con : Not always the cheapest option : Help Desk Software average cost is $ 89 .
– Con : Custom integrations can come at a price.
Intelligent Service Management Features
Here is the list of the main features of this computer software :
– API
– Access Controls/Permissions
– Active Directory Integration
– Activity Dashboard
– Alerts / Escalation
– Alerts/Notifications
– Approval Workflow
– Asset Tracking
– Audit Management
– Automated Routing
– Change Management
– Change Planning
– Configurable Workflow
– Configuration Management
– Customizable Branding
– Customizable Fields
– Document Storage
– Email Management
– IT Asset Management
– Incident Management
Main function & Pro Features
– Interaction Tracking
– Inventory Management
– Knowledge Base Management
– Knowledge Management
– Multi-Channel Communication
– Multi-Language
– Network Monitoring
– Problem Management
– Project Management
– Projections
– Reporting & Statistics
– Role-Based Permissions
– Rules-Based Workflow
– Self Service Portal
– Service Catalog
– Service Level Agreement (SLA) Management
– Single Sign On
Intelligent Service Management Integrations
Intelligent Service Management integrates with more than 3 applications & plugins like Remote Support, Zapier and Salesforce Sales Cloud (…) : database connection, synchronize data, share files (…) to improve your workflow and increase your productivity !
It also provides a powerful API toolkit that allows developers to build web services and exchange data.
Top 20 Intelligent Service Management integrations
– Salesforce Sales Cloud
– Zapier
– Remote Support
Intelligent Service Management Pricing
The Intelligent Service Management pricing plan is available on request, but this price is likely to change because different options are offered by the developer : number of licenses, additional functions, add-ons, bundles …
Intelligent Service Management offers several pricing plans :
– Free Trial : $ 0 per user / per month
– Start : Price on demand
– Professional : Price on demand
– Enterprise : Price on demand
– Premium : Price on demand
| Free Trial | Start | Professional | Enterprise | Premium |
| $0 | Price on demand | Price on demand | Price on demand | Price on demand |
| Per month | Per month | Per month | Per month | Per month |
| Per user | Per user | Per user | Per user | Per user |
Save $$$ on SaaS and on-premise Software Subscriptions to help your create, grow and scale your business : annual billing usually is cheaper than monthly billing and you can expect 10% to 20% discount.
Sign up for a trial and start using it right away !
Free trials usually are time limited or feature limited but this is a good way to ensure it is the right option for your business before making a purchase.
Screenshot of the Vendor Pricing Page :
Software Pricing Plans
Pricing Details
Pricing Model : Subscription
Free trial : Available
Free plan : No information
Freemium : No information
Starting price : Prices can vary depending on your business needs.
Entry-level set up fee : No setup fee
The pricing details were last updated this year from the vendor website or retrieved from publicly accessible pricing materials and may be different from actual. Please confirm pricing and deals with the vendor website before purchasing.
Deployment & Setup
Intelligent Service Management is a cloud-based Help Desk platform : its infrastructure is hosted in the United States (probably on AWS, Microsoft Azure or Google Cloud Platform).
intelligent-service-management is a SaaS (Software as a Service) / web application : a web browser on a computer is required for full functionality of features and manage dashboard.
It supports desktop operating systems (like Windows …) and mobile platforms (like Android and iOS).
Technical Details & Specifications
Deployment : Cloud / SaaS
Desktop Operating Systems : Windows …
Mobile Platforms : Android / iOS – iPhone – iPad
Native Apps / Mobile Applications : –
GDPR compliance : No information
Supported languages
This application software supports the following languages : English …
Support & Training
Any problem with this computer program ? The vendor offers the following customer service & support to help teams get the most out of their business application : 24/7 Live support, Email / Help Desk, Knowledge Base, Phone Support …
Hotline : Yes
Training options : Live Online, Webinars …
Industry & Customers
Who use Intelligent Service Management ?
This software package is tailored to business needs : Non Profit, Entrepreneur, Medium Company …
This web-based application is recommended for trades : Professional …
This cloud software is used in the sectors : Services …
Customer References
Testimonials & Customer References to decide if this is the right business software or service for your company : No reference …
Awards & Recognitions
No information .
Screenshots
This computer program has an ergonomic, intuitive and customizable user interface, which will improve team productivity and collaborative work within your company (Entrepreneur, Freelancer, Large Company …)
Intelligent Service Management Screenshots & Images : UI, dashboard …
Intelligent Service Management Business Software Pricing
Intelligent Service Management Features & Overview
Intelligent Service Management Screenshot
Videos
This video is no longer available
Intelligent Service Management Reviews
Here is our opinion on Intelligent Service Management : this is an excellent help desk software to advise .
Intelligent Service Management User Reviews & Ratings
Online and customer reviews of Intelligent Service Management software are quite plentiful and overall very positive :
Overall rating : 4,6/5
Value for money : 4,1/5
Functionality : 4,1/5
Usefulness : 4,1/5
Ease of use : 4,1/5
User rating Excellent : 10%
User rating Very Good : 90%
User rating Average : 0%
User rating Poor : 0%
User rating Terrible : 0%
Popularity on social networks :
Your Customer Review on Intelligent Service Management
What is your opinion about this app ? Submit your review and tell us about your overall opinion : experience with this SaaS software, rating, ease of use, customer service, value for money, Pros & Cons …
Customer reviews and feedbacks play an increasingly important role in the business software buying process. You can provide in-depth review and share your buying advice / reviewer sentiment : what is your likelihood to recommend Intelligent Service Management ? What is your likelihood to renew ?
FAQs
Why use a Help Desk Software ?
Customer support software (help desk – after-sales service) makes it possible to manage after-sales service and customer questions and problems. Customer support software improves relations between the company and its customers: help desk, after-sales service.
Main functions are : IT Asset Management, Network monitoring and management, Knowledge management, Configuration Management, Service catalog management, License management
Main characteristics are : Software is available over the Internet, application is maintained by the vendor, license to the software may be subscription based or usage based.
Help Desk Software Average Price : from $ 5,00 to $ 499,00 with an average price of $ 89,00 .
Help Desk Software Review
Company details
Developed by INTELLIGENT SERVICE MANAGEMENT, Inc.
HQ location : USA
Founded :
Total revenue :
Industry : B2B SaaS company
Software Category : Customer Management Software > Customer Service & Support Software > Help Desk Software
Schema : SoftwareApplication > BusinessApplication
Tags : …
Website :
About This Article
This page was composed and published by SaaS-Alternatives.
The information (and product details) outlined above is provided for informational purposes only. Please Check the vendor’s website for more detailed information.
Our opinion on Intelligent Service Management is independent in order to highlight the strengths and weaknesses of this Help Desk Software. Our website is supported by our users. We sometimes earn affiliate commission when you click through the affiliate links on our website.
Intelligent Service Management Alternatives
If you’re understanding the drawbacks and you’re looking for a Intelligent Service Management alternative, there are more than 5 competitors listed on SaaS-Alternatives !
If you’re in the market for a new software solution, the best approach is to narrow down your selection and then begin a free trial or request a demo.
Top 10 Alternatives & Competitors to Intelligent Service Management
– Freshservice
– JIRA Service Management
– ChangeGear
– C2 ATOM
– Alloy Navigator
You can also take a look at other business apps, like our Jezzam review and our ChiroHD review.
Comparison with Similar Software & Contenders
Take an in-depth look at popular Customer Management Software and Customer Service & Support Software to find out which one is right for your needs. Discover how these Help Desk Software compare to Intelligent Service Management when it comes to features, ease of use, customer support and user reviews. Explore software, Compare options and alternatives, Read reviews and Find your solution !
