Knova
Knova : Reviews, Pricing, Features & Alternatives
Knova is a Help Desk Software. Review Knova : Overview & Pricing
Knova Overview : Features, Pricing, Reviews & Alternatives
Knova is a Help Desk Software intended for businesses. Let’s discover user reviews, features and prices of this business app.
Knova is listed as a Help Desk Software and Customer Service & Support Software for companies and is used for Customers Support Customer support help desk and ticketings …
Knova prices are available on demand .
Knova KM is a comprehensive knowledge management software solution for large customer service and support organizations, especially those that need to manage complex queries across channels in industries such as high-tech, telecommunications, financial services, and IT help desk
What is Knova ?
Knova KM is a comprehensive knowledge management software solution for large customer service and support organizations, especially those that need to manage complex queries across channels in industries such as high-tech, telecommunications, financial services, and IT help desk. It is backed by Austin-based Avolin, the company created from the sale of Aptean Vertical Business Applications to ESW Capital in 2018. It is backed by Austin-based Avolin, the company created from the sale of Aptean Vertical Business Applications to ESW Capital in 2018.
Knova helps large customer service and support organizations manage complex inquiries across all channels. Knova is built on a simple design philosophy: Simplifying the help desk agent’s job means higher productivity, happier customers, and happier staff. Help users resolve issues themselves on demand and proactively provide information on known issues to targeted customers. The Knova Mobile eXperience (KMX) app allows anyone to access all of Knova’s features from anywhere.
Knova Review : Pros & Cons
Pros & Cons
When it comes to finding the right Help Desk tools to manage your business, you have too many options – and they all come with their strengths and weaknesses.
One such familiar name in this arena is Knova, and as you may have guessed from the title, this review will tell you more about Knova’s pros and cons.
Weighing the pros & cons is essential before selecting this tool for your business and your team.
Knova Pros : Key Benefits
– SaaS platform
– Scalability and integration
– Frequent releases / updates
– High Compatibility
Knova Cons
– Con : Not always the cheapest option : Help Desk Software average cost is $ 89 .
– Con : Custom integrations can come at a price.
Knova Features
Here is the list of the main features of this computer software :
– SaaS software
– Cloud Services
– Access Control
– Knowledge Base Management
– Cataloging/Categorization
– Search/Filter
– Collaboration
– Security
– Content Management
– Knowledge Management Features
Main function & Pro Features
– SaaS software
– Cloud Services
– Access Control
– Knowledge Base Management
– Cataloging/Categorization
– Search/Filter
– Collaboration
– Security
– Content Management
– Knowledge Management Features
Knova Integrations
Knova may integrates with applications & plugins : database connection, synchronize data, share files (…) to improve your workflow and increase your productivity !
It also provides a powerful API toolkit that allows developers to build web services and exchange data.
Knova Pricing
The Knova pricing plan is available on request, but this price is likely to change because different options are offered by the developer : number of licenses, additional functions, add-ons, bundles …
Knova offers several pricing plans :
– Free Trial : $ 0 per user / per month
– Start : Price on demand
– Professional : Price on demand
– Enterprise : Price on demand
– Premium : Price on demand
| Free Trial | Start | Professional | Enterprise | Premium |
| $0 | Price on demand | Price on demand | Price on demand | Price on demand |
| Per month | Per month | Per month | Per month | Per month |
| Per user | Per user | Per user | Per user | Per user |
Save $$$ on SaaS and on-premise Software Subscriptions to help your create, grow and scale your business : annual billing usually is cheaper than monthly billing and you can expect 10% to 20% discount.
Sign up for a trial and start using it right away !
Free trials usually are time limited or feature limited but this is a good way to ensure it is the right option for your business before making a purchase.
Screenshot of the Vendor Pricing Page :
Software Pricing Plans
Pricing Details
Pricing Model : Subscription
Free trial : No information
Free plan : No information
Freemium : No information
Starting price : Prices can vary depending on your business needs.
Entry-level set up fee : No setup fee
The pricing details were last updated this year from the vendor website or retrieved from publicly accessible pricing materials and may be different from actual. Please confirm pricing and deals with the vendor website before purchasing.
Deployment & Setup
Knova is a cloud-based Help Desk platform : its infrastructure is hosted in the United States (probably on AWS, Microsoft Azure or Google Cloud Platform).
knova is a SaaS (Software as a Service) / web application : a web browser on a computer is required for full functionality of features and manage dashboard.
It supports desktop operating systems (like Windows and Mac OS …).
Technical Details & Specifications
Deployment : Cloud / SaaS
Desktop Operating Systems : Windows / Mac OS / Linux …
Mobile Platforms : –
Native Apps / Mobile Applications : –
GDPR compliance : No information
Supported languages
This application software supports the following languages : English …
Support & Training
Any problem with this computer program ? The vendor offers the following customer service & support to help teams get the most out of their business application : Online Support …
Hotline : Yes
Training options : …
Industry & Customers
Who use Knova ?
This software package is tailored to business needs : SME …
This web-based application is recommended for trades : PR, Sales …
This cloud software is used in the sectors : Services …
Customer References
Testimonials & Customer References to decide if this is the right business software or service for your company : No reference …
Awards & Recognitions
No information .
Screenshots
This computer program has an ergonomic, intuitive and customizable user interface, which will improve team productivity and collaborative work within your company (SME, Startup, Public Administration …)
Knova Screenshots & Images : UI, dashboard …
Knova Business Software Pricing
Knova Features & Overview
Knova Screenshot
Videos
Video #1
Knova Reviews
Here is our opinion on Knova : this is a simple help desk software to consider .
Knova User Reviews & Ratings
Online and customer reviews of Knova software are quite plentiful and overall negative :
Overall rating : 2,3/5
Value for money : 2,3/5
Functionality : 2,3/5
Usefulness : 2,3/5
Ease of use : 2,3/5
User rating Excellent : 0%
User rating Very Good : 40%
User rating Average : 30%
User rating Poor : 20%
User rating Terrible : 10%
Popularity on social networks :
Your Customer Review on Knova
What is your opinion about this app ? Submit your review and tell us about your overall opinion : experience with this SaaS software, rating, ease of use, customer service, value for money, Pros & Cons …
Customer reviews and feedbacks play an increasingly important role in the business software buying process. You can provide in-depth review and share your buying advice / reviewer sentiment : what is your likelihood to recommend Knova ? What is your likelihood to renew ?
FAQs
Why use a Help Desk Software ?
Customer support software (help desk – after-sales service) makes it possible to manage after-sales service and customer questions and problems. Customer support software improves relations between the company and its customers: help desk, after-sales service.
According to various sources, most used business software are : Zendesk (market share : 17,40%), HP Service Manager (17,10%), Livechat (8,30%), ServiceNow (5,40%), SysAid Help Desk (2,60%), Snapengage (1,40%), ConnectWise (1,20%), LiveZilla (1,10%), Uservoice (1,00%), MightyCall (0,90%), LiveOps (0,60%), LiveAgent (0,40%), WebsiteAlive (0,30%), Iadvize (0,20%), osTicket (0,20%), Front (0,10%), Velaro (0,10%), Casengo (0,10%), Usersnap (0,10%)
Main functions are : IT Asset Management, Network monitoring and management, Knowledge management, Configuration Management, Service catalog management, License management
Main characteristics are : Customer service, Chrome extension, Shortcuts for Gmail, Fast email writing, SAAS software, Artificial intelligence – AI, Customer service, MarTech, CivicTech – GovTech, Communication, Webmarketing, e-commerce, Customer service, helpdesk, database knowledge, on demand, software as a service, customer support, forums, Social and communications, Knowledge base, SAAS software, Social media, Service customers, RetailTech, SAAS software, knowledge base, service center, service management, ticketing
Help Desk Software Average Price : from $ 5,00 to $ 499,00 with an average price of $ 89,00 . We have identified more than 249 competitors on the market.
Help Desk Software Review
Company details
Developed by IGNITETECH, Inc.
HQ location : USA
Founded :
Total revenue :
Industry : B2B SaaS company
Software Category : Customer Management Software > Customer Service & Support Software > Help Desk Software
Schema : SoftwareApplication > BusinessApplication
Tags : …
Website : visit ignitetech.com
About This Article
This page was composed and published by SaaS-Alternatives.
The information (and product details) outlined above is provided for informational purposes only. Please Check the vendor’s website for more detailed information.
Our opinion on Knova is independent in order to highlight the strengths and weaknesses of this Help Desk Software. Our website is supported by our users. We sometimes earn affiliate commission when you click through the affiliate links on our website.
Knova Alternatives
If you’re understanding the drawbacks and you’re looking for a Knova alternative, there are more than 50 competitors listed on SaaS-Alternatives !
If you’re in the market for a new software solution, the best approach is to narrow down your selection and then begin a free trial or request a demo.
Top 10 Alternatives & Competitors to Knova
– Tickhelp
– Kpam
– Oracle Rightnow
– Typedesk
– Diabolocom
– Callbell
– Moovapps Customer Service Port
– Zoho Desk
– Dixa
– Service Net
You can also take a look at other business apps, like our Know Your Company review and our Comodo Dome Data Loss Prevention review.
Comparison with Similar Software & Contenders
Take an in-depth look at popular Customer Management Software and Customer Service & Support Software to find out which one is right for your needs. Discover how these Help Desk Software compare to Knova when it comes to features, ease of use, customer support and user reviews. Explore software, Compare options and alternatives, Read reviews and Find your solution !
