Gorgias
Gorgias : Reviews, Pricing, Features & Alternatives
$50.00
Gorgias is a Help Desk Software. Price : $50 (free trial available). Review Gorgias : Overview & Pricing
Gorgias Overview : Features, Pricing, Reviews & Alternatives
Gorgias is a Help Desk Software intended for businesses. Let’s discover user reviews, features and prices of this business app.
Gorgias is listed as a Help Desk Software and Customer Service & Support Software for companies and is used for Customer Service, Complaint Management, Help Desk, Customer Communications Management …
Gorgias price starts from $ 50 per user and per month (free trial available).
An e-commerce help desk management service that facilitates the best customer experience
#1 customer service and live chat support for Shopify and Shopify Plus
What is Gorgias ?
Gorgias is an effective customer service management software specially designed for online stores. The software enables businesses to deliver relevant solutions to customer problems in minutes. Brands can also access all relevant customer data in one centralized location, to seamlessly edit orders, payment refunds, and subscription changes. It even helps provide a personalized experience for individual visitors. Increase overall conversion rates and convert them into loyal buyers. Grogias allows online stores to answer the many questions that each customer asks, related to the products they see in different ads and posts on social networks. This helps improve overall engagement levels with individual customers and increases sales of related products. Additionally, a dedicated dashboard helps organizations get a clear overview of the sales generated by their sales agents through social media responses, text messages, and live chats on the website. Georgia, hosted on Google Cloud Platform, uses a layered security model to keep its customer brands and data completely secure.
Gorgias is building a multi-channel help desk integrated into the back office of e-merchants. It allows merchants to manage all of their support from one place. Connect all business applications and communication channels to give support agents a unified view of their customers. Define automated responses to common customer requests.
If your team is constantly switching between your help desk and your back office to find customer information, then Gorgias is the product for you.
Gorgias connects to your back office and any other tools you want, to show the full picture from the customer, right next to your message. Most help desks treat live chats like emails. Gorgias includes live chat. So when a customer is online, they get instant notifications when they send a new message. And the best: now you can see the complete customer profile and take action in chat and social networks too. When responding to a customer, you often need to perform actions in other applications. You can perform actions in Gorgias itself, such as modifying an order in Shopify or refunding a payment in Stripe. The possibilities are endless: you can add as many custom actions as you need.
Operating in the internet sector, Gorgias is a start-up created by Romain Lapeyre and Alex Plugaru. The young shoot allows the user to save a lot of time in writing their emails thanks to templates and keyboard shortcuts.
support browser extension that automatically suggests email templates to resolve support requests.
Gorgias: a multi-channel support service integrated into your back office
Gorgias: a multi-channel support service integrated into your back office
Gorgias is a customer support service designed specifically for Shopify stores. Gorgias is a multi-channel helpdesk integrated into all your apps. It can help you manage all your customer support in one place without switching tabs or using different software. With Gorgias, all communication with your clients is in one place. All your chat history is there. Easy.
Gorgias Review : Pros & Cons
Pros & Cons
When it comes to finding the right Help Desk tools to manage your business, you have too many options – and they all come with their strengths and weaknesses.
One such familiar name in this arena is Gorgias, and as you may have guessed from the title, this review will tell you more about Gorgias’s pros and cons.
Weighing the pros & cons is essential before selecting this tool for your business and your team.
Gorgias Pros : Key Benefits
– Edit/refund orders, cancel subscriptions, award loyalty points and more with a single click.
– Reduce response time with powerful templates, automations, and rules.
– View support requests via email, live chat, phone, and social media in one place.
– Scalability and integration
– Frequent releases / updates
Gorgias Cons
– Con : Custom integrations can come at a price.
Gorgias Features
Here is the list of the main features of this computer software :
– 24/7 accessibility
– Document templates
– time management
– User Management
– User identification
– Incident Management
– @mentions
– Macros (Templated Responses)
– API
– Surveys & Feedback
– Activity Dashboard
– Automated Routing
– Alerts / Escalation
– Document Storage
– Auto-Responders
– Self Service Portal
– Automated Routing
– Social Media Integration
– Batch Communications
– Customizable Branding
Main function & Pro Features
– 24/7 accessibility
– Document templates
– time management
– User Management
– User identification
– Incident Management
– @mentions
– Macros (Templated Responses)
– API
– Surveys & Feedback
– Activity Dashboard
– Automated Routing
– Alerts / Escalation
– Document Storage
– Auto-Responders
– Self Service Portal
– Automated Routing
– Social Media Integration
– Batch Communications
– Customizable Branding
Gorgias Integrations
Gorgias integrates with more than 49 applications & plugins like Delighted, Glew and Stamped.io (…) : database connection, synchronize data, share files (…) to improve your workflow and increase your productivity !
It also provides a powerful API toolkit that allows developers to build web services and exchange data.
Top 20 Gorgias integrations
– Slack
– Gmail
– Shopify
– Instagram
– Zapier
– Facebook for Business
– Omnisend
– Trustpilot
– Adobe Commerce
– Yotpo
– Okendo
– Textline
– Ringover
– Aircall
– BigCommerce
– Attentive
– Autopilot
– Shopify Plus
– Ordoro
– Segment
Gorgias Pricing
The Gorgias pricing plan starts from $ 50 per month and per user, but this price is likely to change because different options are offered by the developer : number of licenses, additional functions, add-ons, bundles …
Gorgias offers several pricing plans :
– Basic : $ 50,00 per user / per month
– Pro : $ 250,00 per user / per month
– Advanced : $ 625,00 per user / per month
– Company : –
– Premium : –
| Basic | Pro | Advanced | Company | Premium |
| $50,00 | $250,00 | $625,00 | – | – |
| Per month | Per month | Per month | Per month | Per month |
| Per user | Per user | Per user | Per user | Per user |
Save $$$ on SaaS and on-premise Software Subscriptions to help your create, grow and scale your business : annual billing usually is cheaper than monthly billing and you can expect 10% to 20% discount.
Sign up for a trial and start using it right away !
Free trials usually are time limited or feature limited but this is a good way to ensure it is the right option for your business before making a purchase.
Screenshot of the Vendor Pricing Page :
Gorgias Pricing Plans
Pricing Details
Pricing Model : Subscription
Free trial : Yes : 7 days
Free plan : No free plan
Freemium : No information
Starting price : $ 50,00
Entry-level set up fee : No setup fee
The pricing details were last updated this year from the vendor website or retrieved from publicly accessible pricing materials and may be different from actual. Please confirm pricing and deals with the vendor website before purchasing.
Deployment & Setup
Gorgias is a cloud-based Help Desk platform : its infrastructure is hosted in the United States (probably on AWS, Microsoft Azure or Google Cloud Platform).
gorgias is a SaaS (Software as a Service) / web application : a web browser on a computer is required for full functionality of features and manage dashboard.
It supports desktop operating systems (like Windows and Mac OS …) and mobile platforms (like Android and iOS).
Technical Details & Specifications
Deployment : Cloud / SaaS
Desktop Operating Systems : Windows / Mac OS / Linux …
Mobile Platforms : Android / iOS – iPhone – iPad
Native Apps / Mobile Applications : –
GDPR compliance : No information
Supported languages
This application software supports the following languages : English, French …
Support & Training
Any problem with this computer program ? The vendor offers the following customer service & support to help teams get the most out of their business application : 24/7 Live support, Chat, Email / Help Desk, FAQs / Forum, Knowledge Base, Phone Support, Online Support …
Hotline : Yes
Training options : Documentation, In Person, Live Online, Videos, Webinars …
Industry & Customers
Who use Gorgias ?
This software package is tailored to business needs : Craftsman, Non Profit, Entrepreneur …
This web-based application is recommended for trades : PR, IT, Human Ressources, Sales …
This cloud software is used in the sectors : Aeronautics, Agriculture, Agrifood, arts and crafts …
Customer References
Testimonials & Customer References to decide if this is the right business software or service for your company : Steve Madden, RadioShack, Bokksu, Marine Layer, Timbuk2, Veloretti, Comme Avant …
Awards & Recognitions
This tech company won several customer review awards from comparison websites, like Leader in Complaint Management software, and Highly Rated Help Desk software .
Screenshots
This computer program has an ergonomic, intuitive and customizable user interface, which will improve team productivity and collaborative work within your company (Freelancer, Large Company, Medium Company …)
Gorgias Screenshots & Images : UI, dashboard …
Gorgias Business Software Pricing
Gorgias Features & Overview
Gorgias Screenshot
Videos
Video #1
Video #2
Gorgias Reviews
Here is our opinion on Gorgias : this is a great help desk software to advise .
Gorgias User Reviews & Ratings
Online and customer reviews of Gorgias software are quite plentiful and overall very positive :
Overall rating : 4,8/5
Value for money : 4,4/5
Functionality : 4,4/5
Usefulness : 4,4/5
Ease of use : 4,4/5
User rating Excellent : 10%
User rating Very Good : 90%
User rating Average : 0%
User rating Poor : 0%
User rating Terrible : 0%
Popularity on social networks : 8978 followers on LinkedIn
Your Customer Review on Gorgias
What is your opinion about this app ? Submit your review and tell us about your overall opinion : experience with this SaaS software, rating, ease of use, customer service, value for money, Pros & Cons …
Customer reviews and feedbacks play an increasingly important role in the business software buying process. You can provide in-depth review and share your buying advice / reviewer sentiment : what is your likelihood to recommend Gorgias ? What is your likelihood to renew ?
FAQs
Why use a Help Desk Software ?
Customer support software (help desk – after-sales service) makes it possible to manage after-sales service and customer questions and problems. Customer support software improves relations between the company and its customers: help desk, after-sales service.
According to various sources, most used business software are : Zendesk (market share : 17,40%), HP Service Manager (17,10%), Livechat (8,30%), ServiceNow (5,40%), SysAid Help Desk (2,60%), Snapengage (1,40%), ConnectWise (1,20%), LiveZilla (1,10%), Uservoice (1,00%), MightyCall (0,90%), LiveOps (0,60%), LiveAgent (0,40%), WebsiteAlive (0,30%), Iadvize (0,20%), osTicket (0,20%), Front (0,10%), Velaro (0,10%), Casengo (0,10%), Usersnap (0,10%)
Main functions are : IT Asset Management, Network monitoring and management, Knowledge management, Configuration Management, Service catalog management, License management
Main characteristics are : Customer service, Chrome extension, Shortcuts for Gmail, Fast email writing, SAAS software, Artificial intelligence – AI, Customer service, MarTech, CivicTech – GovTech, Communication, Webmarketing, e-commerce, Customer service, helpdesk, database knowledge, on demand, software as a service, customer support, forums, Social and communications, Knowledge base, SAAS software, Social media, Service customers, RetailTech, SAAS software, knowledge base, service center, service management, ticketing
Help Desk Software Average Price : from $ 5,00 to $ 499,00 with an average price of $ 89,00 . We have identified more than 249 competitors on the market.
Help Desk Software Review
Company details
Developed by GORGIAS, Inc. (@gorgiasio on Twitter)
HQ location : France
Founded in 2015 by Romain Lapeyre
Total revenue : $11.3M
Fundings : Û 1_330_000
Industry : B2B SaaS company
Software Category : Customer Management Software > Customer Service & Support Software > Help Desk Software (Open Source software)
Schema : SoftwareApplication > BusinessApplication
Tags : customer service | FrenchTech SAAS software | chrome extension | Shortcuts for Gmail | Quick Email Writing | SAAS software | Artificial Intelligence – AI …
Website : visit gorgias.io
About This Article
This page was composed and published by SaaS-Alternatives.
The information (and product details) outlined above is provided for informational purposes only. Please Check the vendor’s website for more detailed information.
Our opinion on Gorgias is independent in order to highlight the strengths and weaknesses of this Help Desk Software. Our website is supported by our users. We sometimes earn affiliate commission when you click through the affiliate links on our website.
Gorgias Alternatives
If you’re understanding the drawbacks and you’re looking for a Gorgias alternative, there are more than 65 competitors listed on SaaS-Alternatives !
If you’re in the market for a new software solution, the best approach is to narrow down your selection and then begin a free trial or request a demo.
Compare Gorgias Pricing Against Competitors
| Software | Starting Price | Billed | Free Trial |
| GORGIAS | $50 | Per month / user | Yes |
| RICHPANEL | $65 | Per month / user | Yes |
| HUBSPOT CRM | $45 | Per month / user | No |
| KUSTOMER | $89 | Per month / user | No |
| FRESHDESK | $15 | Per month / user | Yes |
| ZENDESK TALK | $9 | Per month / user | Yes |
| ZOHO DESK | $14 | Per month / user | Yes |
| SYSAID | $ | Per month / user | Yes |
| LIVEAGENT | $15 | Per month / user | Yes |
| TEAMSUPPORT | $ | Per month / user | Yes |
Top 10 Alternatives & Competitors to Gorgias
– Zendesk
– Freshdesk
– Help Scout
– eDesk
– Kustomer
– Tickhelp
– Kpam
– Oracle Rightnow
– Typedesk
– Diabolocom
Free Alternatives to Gorgias
– Zoho Desk
– LiveAgent
– osTicket
SaaS alternatives
Zendesk : Zendesk provides an integrated help desk on demand: a customer service portal solution based on the latest technologies and Web 2.0 design philosophies.
FreshDesk : Freshdesk is an on-demand customer service software that works across multiple support channels.
Intercom : Intercom is a customer communication platform with a suite of integrated products for each team, including sales, marketing, products, and support. Have targeted communication with customers on your website, in apps, and via email.
Reamaze : Reamaze can handle your support@ email inbox just as well as it can handle your in-app support and live chat. Or the Facebook page. Or the Twitter handle.
Tidio : It is a live chat service that allows you to easily communicate with your customers, also using chatbots. It is designed specifically for the WordPress community.
You can also take a look at other business apps, like our Shared Contacts for Gmail review and our Inxmail review.
Comparison with Similar Software & Contenders
Take an in-depth look at popular Customer Management Software and Customer Service & Support Software to find out which one is right for your needs. Discover how these Help Desk Software compare to Gorgias when it comes to features, ease of use, customer support and user reviews. Explore software, Compare options and alternatives, Read reviews and Find your solution !
