Kustomer
Kustomer : Reviews, Pricing, Features & Alternatives
$49.00
Kustomer is a Help Desk Software. Price : $49. Review Kustomer : Overview & Pricing
Kustomer Overview : Features, Pricing, Reviews & Alternatives
Kustomer is a Help Desk Software intended for businesses. Let’s discover user reviews, features and prices of this business app.
Kustomer is listed as a Help Desk Software and Customer Service & Support Software for companies and is used for Customer Service, Help Desk, Customer Experience, CRM, Help Desk, Live Chat …
Kustomer price starts from $ 49 per user and per month .
Kustomer is the first intelligent customer experience CRM that lets you know everything about every customer.
Customer service that goes beyond ticket sales
What is Kustomer ?
Kustomer is an efficient CRM solution that helps businesses provide strong support services to their customers. Powered by artificial intelligence and process automation, the software goes beyond common ticketing systems and standardizes repetitive tasks like contextualizing conversations or sending a basic response. Allow the support team to focus their energy on other relevant tasks. The intelligent system identifies the topic of each incoming conversation and directs individual customers to the correct resource. It also allows supervisors to follow and intervene in live conversations, if necessary. With this flexible software, companies can enable their customers to communicate with them from anywhere, at any time, using the channel of their convenience. Additionally, with Kustomer, organizations gain access to AI-powered productivity tools, ensuring higher levels of collaboration, segmentation, and content management. The software offers comprehensive data security through AWS in certified data centers. Applies security controls, third-party monitoring, to ensure data security at the code level, as well as throughout the software development process.
Kustomer is the first intelligent customer experience CRM that focuses on customers, not tickets, enabling businesses to know everything about every customer. Used by Slice, Smugmug, Outdoor Voices and more, Kustomer gives businesses a complete view of every customer’s life. Kustomer unifies all relevant data, customer history, applications, and systems, enabling informed service actions. Kustomer was founded in 2015 and is based in New York.
Kustomer is an omnichannel customer service CRM platform for contact centers and enterprises that provides real-time, actionable views of customers, facilitates ongoing omnichannel conversations, and uses artificial intelligence to automate repetitive tasks and surface knowledge.
Smart CRM for support teams. Kustomer is an evolution beyond traditional support applications that unifies all your customer data and interactions. User experience is based on the customer so you can treat them like people
Kustomer is the first intelligent customer experience CRM that lets you know everything about every customer.
Kustomer is the first intelligent customer experience CRM that focuses on customers, not tickets, enabling businesses to know everything about every customer. Used by Slice, Smugmug, Outdoor Voices and more, Kustomer gives businesses a complete view of every customer’s life. Kustomer unifies all relevant data, customer history, applications, and systems, enabling informed service actions. Kustomer was founded in 2015 with headquarters in New York.
Kustomer is the first intelligent customer experience CRM that focuses on customers, not tickets, enabling businesses to know everything about every customer. Used by Slice, Smugmug, Outdoor Voices and more, Kustomer gives businesses a complete view of every customer’s life. Kustomer unifies all relevant data, customer history, applications, and systems, enabling informed service actions. Kustomer was founded in 2015 with headquarters in New York.
Kustomer Review : Pros & Cons
Pros & Cons
When it comes to finding the right Help Desk tools to manage your business, you have too many options – and they all come with their strengths and weaknesses.
One such familiar name in this arena is Kustomer, and as you may have guessed from the title, this review will tell you more about Kustomer’s pros and cons.
Weighing the pros & cons is essential before selecting this tool for your business and your team.
Kustomer Pros : Key Benefits
– View all customer data from internal and third-party systems in a single timeline view for more productive and effective conversations.
– Kustomer’s business logic and workflow engines save you time and money by eliminating tedious manual tasks, automating platform actions, and ensuring agents have the information they need.
– Break down the communication silos of traditional multichannel solutions that fragment service experiences with Kustomer’s end-to-end timeline, where agents always have the context to have a single conversation.
– With all your data on the Kustomer platform, your customer service team can streamline communication to deflect issues and delight customers.
– Intelligent Queuing and Routing provides a rules-based, omnichannel solution that goes beyond simple first-in, first-out channel-based routing for customer service organizations with multiple agent teams managing large inbound volumes.
Kustomer Cons
– Con : Custom integrations can come at a price.
Kustomer Features
Here is the list of the main features of this computer software :
– Workflow
– CRM
– Segmentation
– List Management
– API
– Project Management
– Access Controls/Permissions
– Contact Management
– Activity Dashboard
– Lead Scoring
– Activity Tracking
– Multi-Channel Communication
– Alerts / Escalation
– Customizable Branding
– Alerts/Notifications
– Customer Support
– Appointment Management
– Product Catalog
– Auto-Responders
– Quotes (Proposals)
Main function & Pro Features
– Workflow
– CRM
– Segmentation
– List Management
– API
– Project Management
– Access Controls/Permissions
– Contact Management
– Activity Dashboard
– Lead Scoring
– Activity Tracking
– Multi-Channel Communication
– Alerts / Escalation
– Customizable Branding
– Alerts/Notifications
– Customer Support
– Appointment Management
– Product Catalog
– Auto-Responders
– Quotes (Proposals)
Kustomer Integrations
Kustomer integrates with more than 27 applications & plugins like Operations Hub, Nicereply and Adobe Commerce (…) : database connection, synchronize data, share files (…) to improve your workflow and increase your productivity !
It also provides a powerful API toolkit that allows developers to build web services and exchange data.
Top 20 Kustomer integrations
– Slack
– WhatsApp
– Gmail
– Mailchimp
– SurveyMonkey
– Acuity Scheduling
– Jira
– HubSpot Marketing Hub
– Shopify
– Instagram
– HubSpot CRM
– Calendly
– Facebook for Business
– Constant Contact
– Gong.io
– Twitter
– Talkdesk
– Olark
– Campaign Monitor
– Robly
Kustomer Pricing
The Kustomer pricing plan starts from $ 49 per month and per user, but this price is likely to change because different options are offered by the developer : number of licenses, additional functions, add-ons, bundles …
Kustomer offers several pricing plans :
– Company : $ 49,00 per user / per month
– Ultimate : $ 99,00 per user / per month
– Professional : $ 169,00 per user / per month
– Enterprise : –
– Premium : –
| Company | Ultimate | Professional | Enterprise | Premium |
| $49,00 | $99,00 | $169,00 | – | – |
| Per month | Per month | Per month | Per month | Per month |
| Per user | Per user | Per user | Per user | Per user |
Save $$$ on SaaS and on-premise Software Subscriptions to help your create, grow and scale your business : annual billing usually is cheaper than monthly billing and you can expect 10% to 20% discount.
Sign up for a trial and start using it right away !
Free trials usually are time limited or feature limited but this is a good way to ensure it is the right option for your business before making a purchase.
Screenshot of the Vendor Pricing Page :
Kustomer Pricing Plans
Pricing Details
Pricing Model : Subscription
Free trial : No information
Free plan : No free plan
Freemium : No information
Starting price : $ 49,00
Entry-level set up fee : No setup fee
The pricing details were last updated this year from the vendor website or retrieved from publicly accessible pricing materials and may be different from actual. Please confirm pricing and deals with the vendor website before purchasing.
Deployment & Setup
Kustomer is a cloud-based Help Desk platform : its infrastructure is hosted in the United States (probably on AWS, Microsoft Azure or Google Cloud Platform).
kustomer is a SaaS (Software as a Service) / web application : a web browser on a computer is required for full functionality of features and manage dashboard.
It supports desktop operating systems (like Windows and Mac OS …).
Technical Details & Specifications
Deployment : Cloud / SaaS
Desktop Operating Systems : Windows / Mac OS / Linux …
Mobile Platforms : –
Native Apps / Mobile Applications : –
GDPR compliance : No information
Supported languages
This application software supports the following languages : English …
Support & Training
Any problem with this computer program ? The vendor offers the following customer service & support to help teams get the most out of their business application : Chat, Email / Help Desk, FAQs / Forum, Knowledge Base, Phone Support, Online Support …
Hotline : +1 212-497-1188
Training options : Documentation, In Person, Live Online, Videos, Webinars …
Industry & Customers
Who use Kustomer ?
This software package is tailored to business needs : Small and Medium companies, Medium companies (Turnover : – $50 million) in countries like USA …
This web-based application is recommended for trades : PR, Sales …
This cloud software is used in the sectors : Software, Retail business …
Customer References
Testimonials & Customer References to decide if this is the right business software or service for your company : Aircall, Helix Sleep, Havenly, Plug & Play, Playvox, Sticker Mule, Taylor Stitch …
Awards & Recognitions
This tech company won several customer review awards from comparison websites, like Fastest Growing CRM software, and Part of World’s fastest growing SaaS companies according to SaaS 1000 .
Screenshots
This computer program has an ergonomic, intuitive and customizable user interface, which will improve team productivity and collaborative work within your company (Shop Manager, Small Company, Medium Company …)
Kustomer Screenshots & Images : UI, dashboard …
Kustomer Business Software Pricing
Kustomer Features & Overview
Kustomer Screenshot
Kustomer Screenshot
Videos
Video #1
Video #2
Kustomer Reviews
Here is our opinion on Kustomer : this is an excellent help desk software to advise .
Kustomer User Reviews & Ratings
Online and customer reviews of Kustomer software are quite plentiful and overall very positive :
Overall rating : 4,6/5
Value for money : 4,3/5
Functionality : 4,4/5
Usefulness : 4,3/5
Ease of use : 4,3/5
User rating Excellent : 70%
User rating Very Good : 22%
User rating Average : 6%
User rating Poor : 2%
User rating Terrible : 1%
Quickly and easily add or remove reporting and marketing partners.
Popularity on social networks : 22215 followers on LinkedIn
Your Customer Review on Kustomer
What is your opinion about this app ? Submit your review and tell us about your overall opinion : experience with this SaaS software, rating, ease of use, customer service, value for money, Pros & Cons …
Customer reviews and feedbacks play an increasingly important role in the business software buying process. You can provide in-depth review and share your buying advice / reviewer sentiment : what is your likelihood to recommend Kustomer ? What is your likelihood to renew ?
FAQs
Why use a Help Desk Software ?
Customer support software (help desk – after-sales service) makes it possible to manage after-sales service and customer questions and problems. Customer support software improves relations between the company and its customers: help desk, after-sales service.
According to various sources, most used business software are : Zendesk (market share : 17,40%), HP Service Manager (17,10%), Livechat (8,30%), ServiceNow (5,40%), SysAid Help Desk (2,60%), Snapengage (1,40%), ConnectWise (1,20%), LiveZilla (1,10%), Uservoice (1,00%), MightyCall (0,90%), LiveOps (0,60%), LiveAgent (0,40%), WebsiteAlive (0,30%), Iadvize (0,20%), osTicket (0,20%), Front (0,10%), Velaro (0,10%), Casengo (0,10%), Usersnap (0,10%)
Main functions are : IT Asset Management, Network monitoring and management, Knowledge management, Configuration Management, Service catalog management, License management
Main characteristics are : Customer service, Chrome extension, Shortcuts for Gmail, Fast email writing, SAAS software, Artificial intelligence – AI, Customer service, MarTech, CivicTech – GovTech, Communication, Webmarketing, e-commerce, Customer service, helpdesk, database knowledge, on demand, software as a service, customer support, forums, Social and communications, Knowledge base, SAAS software, Social media, Service customers, RetailTech, SAAS software, knowledge base, service center, service management, ticketing
Help Desk Software Average Price : from $ 5,00 to $ 499,00 with an average price of $ 89,00 . We have identified more than 249 competitors on the market.
Help Desk Software Review
Company details
Developed by KUSTOMER, Inc. (@kustomer on Twitter)
About Kustomer: Kustomer is the first intelligent customer experience CRM that focuses on customers, not tickets, enabling businesses to know everything about every customer. Used by Slice, Smugmug, Outdoor Voices and more, Kustomer provides businesses with a complete view of each customer’s life. Kustomer unifies all relevant data, customer history, applications, and systems, enabling informed service actions. Kustomer was founded in 2015 with headquarters in New York City.
HQ location : USA
Founded in 2015 by Brad Birnbaum
Total revenue : $60000000
Fundings : Û 173_500_000
Industry : B2B SaaS company
Software Category : Customer Management Software > Customer Service & Support Software > Help Desk Software
Schema : SoftwareApplication > BusinessApplication
Tags : …
Website : visit kustomer.com
About This Article
This page was composed and published by SaaS-Alternatives.
The information (and product details) outlined above is provided for informational purposes only. Please Check the vendor’s website for more detailed information.
Our opinion on Kustomer is independent in order to highlight the strengths and weaknesses of this Help Desk Software. Our website is supported by our users. We sometimes earn affiliate commission when you click through the affiliate links on our website.
Kustomer Alternatives
If you’re understanding the drawbacks and you’re looking for a Kustomer alternative, there are more than 65 competitors listed on SaaS-Alternatives !
If you’re in the market for a new software solution, the best approach is to narrow down your selection and then begin a free trial or request a demo.
Compare Kustomer Pricing Against Competitors
| Software | Starting Price | Billed | Free Trial |
| KUSTOMER | $89 | Per month / user | No |
| GLADLY | $150 | Per month / user | No |
| HUBSPOT CRM | $45 | Per month / user | Yes |
| FRESHDESK | $15 | Per month / user | Yes |
| GORGIAS | $50 | Per month / user | Yes |
| INTERCOM | $59 | Per month / user | No |
| SALESFORCE | $25 | Per month / user | Yes |
| ZENDESK TALK | $9 | Per month / user | Yes |
| ZOHO CRM | $14 | Per month / user | Yes |
| PIPEDRIVE | $12,5 | Per month / user | Yes |
Top 10 Alternatives & Competitors to Kustomer
– Zendesk
– Freshdesk
– Zoho Desk
– Bitrix24
– LiveAgent
– Tickhelp
– Kpam
– Oracle Rightnow
– Typedesk
– Diabolocom
Free Alternatives to Kustomer
– Zoho CRM
– Freshsales
– Vtiger
SaaS alternatives
Zendesk : Zendesk provides an integrated help desk on demand: a customer service portal solution based on the latest technologies and Web 2.0 design philosophies.
Intercom : Intercom is a customer communication platform with a suite of integrated products for each team, including sales, marketing, products, and support. Have targeted communication with customers on your website, in apps, and via email.
Helm : Helm is the best way to find, share, and use software built for Kubernetes.
FreshDesk : Freshdesk is an on-demand customer service software that works across multiple support channels.
UserVoice : UserVoice creates easy-to-use customer engagement tools that help businesses understand and engage with their customers more positively and build lasting relationships with them.
You can also take a look at other business apps, like our Helpshift review and our Stampli review.
Comparison with Similar Software & Contenders
Take an in-depth look at popular Customer Management Software and Customer Service & Support Software to find out which one is right for your needs. Discover how these Help Desk Software compare to Kustomer when it comes to features, ease of use, customer support and user reviews. Explore software, Compare options and alternatives, Read reviews and Find your solution !
