Helpshift
Helpshift : Reviews, Pricing, Features & Alternatives
$185.00
Helpshift is a Mobile Support Software. Price : $185 (free trial available). Review Helpshift : Overview & Pricing
Helpshift Overview : Features, Pricing, Reviews & Alternatives
Helpshift is a Mobile Support Software intended for businesses. Let’s discover user reviews, features and prices of this business app.
Helpshift is listed as a Mobile Support Software and Customer Service & Support Software for companies and is used for Customer Service, Mobility, Remote Support, Knowledge Base …
Helpshift price starts from $ 185 per user and per month (free trial available).
Helpshift is a mobile customer service platform for businesses to integrate mobile apps and communicate with their customers.
Mobile Customer Support First
Day One Frustration-Free Messaging and Automation Solutions Your Customers Will Love
What is Helpshift ?
Helpshift is a mobile first customer service platform. It provides an excellent in-app help experience for many of the world’s best mobile apps and games. Helpshift pioneered in-app messaging to provide support that works like modern mobile messaging apps, ensuring users never leave the app. Through the use of bots, Helpshift can automate up to 90% of user issues, improving response times and reducing costs. All of this comes out of the box via a simple, lightweight and easy to integrate SDK. With Helpshift, users get a fast, 24/7 help experience that feels as natural as talking to friends and family.
Helpshift is a web-based customer service and customer engagement platform that enables mobile apps to improve customer experience, increase ratings, reduce churn, and increase retention. By reducing the number of inbound support requests with an in-app knowledge base and leveraging deep user and device data to proactively engage mobile customers with targeted push notifications and in-app surveys. In the app, Helpshift’s customer service suite has been shown to improve agent resolution times. . and increase user satisfaction with their app experience.
Helpshift offers scalable customer service on your mobile apps and websites. CRM for mobile devices that allows conversations with customers within your application.
Helpshift is a mobile customer support platform. Improve customer experience, increase ratings and increase retention.
Helpshift is a cloud-based customer service platform designed for B2C organizations that want to improve customer engagement and retention. Key features include integrated web chat, in-app messaging, trouble tickets, searchable FAQs, chatbots, and fully automated ticket routing.
Helpshift’s platform integrates messaging, automation, bots, and artificial intelligence (AI). ) to provide personalized and scalable customer service for mobile, web, social, and phone channels.
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Helpshift offers scalable customer service on your mobile apps and mobile websites. CRM for mobile devices that allows conversations with customers in your application.
Helpshift offers scalable customer service on your mobile apps and mobile websites. CRM for mobile devices that allows conversations with customers in your application.
What is HelpShift? An integrated, web-based platform for customer support, Helpshift has been designed for businesses of all sizes. The solution helps application developers, C-level executives, project managers, and help desk managers simplify customer support for their mobile and web users. The software also resolves customer queries, requests, and issues through built-in messaging tools, promoting smooth and efficient communication between customers and application developers. Tasks for agents and customer service teams are automated by allowing them to find articles in your knowledge base to respond to customers. They can also segment tickets and issues based on priority, issue status, language, and topic. Automated messages and responses are sent to app users so teams can efficiently manage a high volume of tickets while also promoting customer retention and loyalty. Additionally, it also provides app users and customers with FAQ pages so that they can quickly access answers to their queries. They can also receive push messages for in-app surveys, version upgrade notifications, and special offers.
Consumers care above all that brands value their time. Our comprehensive and versatile customer service solution makes us a one-stop shop for brands to serve their customers more effectively and efficiently, while increasing customer satisfaction and engagement.
Helpshift Review : Pros & Cons
Pros & Cons
When it comes to finding the right Mobile Support tools to manage your business, you have too many options – and they all come with their strengths and weaknesses.
One such familiar name in this arena is Helpshift, and as you may have guessed from the title, this review will tell you more about Helpshift’s pros and cons.
Weighing the pros & cons is essential before selecting this tool for your business and your team.
Helpshift Pros : Key Benefits
– Helpshift allows app users to send messages to teams running the app, without disrupting their own user experience.
– Helpshift sends push and in-app notifications to bring users back to the app, increasing app engagement.
– Messages from users flow to the Helpshift dashboard in real time, where teams can manage, prioritize, and then quickly respond to conversations.
– FAQs can be localized in multiple languages. The Helpshift Mobile SDK can automatically detect users’ language settings to provide FAQs in the appropriate language.
– With native and locally cached FAQs in the app, users can access FAQs even when offline. Users can help themselves and instantly find answers to their problems.
Helpshift Cons
– Con : Not always the cheapest option : Mobile Support Software average cost is $ 177,67 .
– Con : Custom integrations can come at a price.
Helpshift Features
Here is the list of the main features of this computer software :
– CRM
– Helpdesk
– Visitor Targeting
– @mentions
– Persistent Chat
– API
– Co-Browsing
– Access Controls/Permissions
– Multi-Channel Communication
– Activity Dashboard
– Customizable Branding
– Activity Tracking
– Offline Form
– Alerts / Escalation
– Call Me Option
– Alerts/Notifications
– Incident Management
– Auto-Responders
– Macros (Templated Responses)
– Automated Routing
Main function & Pro Features
– CRM
– Helpdesk
– Visitor Targeting
– @mentions
– Persistent Chat
– API
– Co-Browsing
– Access Controls/Permissions
– Multi-Channel Communication
– Activity Dashboard
– Customizable Branding
– Activity Tracking
– Offline Form
– Alerts / Escalation
– Call Me Option
– Alerts/Notifications
– Incident Management
– Auto-Responders
– Macros (Templated Responses)
– Automated Routing
Helpshift Integrations
Helpshift integrates with more than 32 applications & plugins like PhoneGap, Unity and Unity (…) : database connection, synchronize data, share files (…) to improve your workflow and increase your productivity !
It also provides a powerful API toolkit that allows developers to build web services and exchange data.
Top 20 Helpshift integrations
– Dropbox Business
– Gmail
– Mailchimp
– Salesforce Sales Cloud
– Google Analytics
– Google Calendar
– Zendesk
– Facebook for Business
– Constant Contact
– Twitter
– QuickBooks Online Advanced
– Campaign Monitor
– Salesforce Service Cloud
– Playvox
– Klaus
– Mobil(X)
– AppFollow
– Stella Connect
– Agent.ai
– Plantt
Helpshift Pricing
The Helpshift pricing plan starts from $ 185 per month and per user, but this price is likely to change because different options are offered by the developer : number of licenses, additional functions, add-ons, bundles …
Helpshift offers several pricing plans :
– Starter : $ 185,00 per user / per month
– Growth : –
– Company : –
– Enterprise : –
– Premium : –
| Starter | Growth | Company | Enterprise | Premium |
| $185,00 | – | – | – | – |
| Per month | Per month | Per month | Per month | Per month |
| Per user | Per user | Per user | Per user | Per user |
Save $$$ on SaaS and on-premise Software Subscriptions to help your create, grow and scale your business : annual billing usually is cheaper than monthly billing and you can expect 10% to 20% discount.
Sign up for a trial and start using it right away !
Free trials usually are time limited or feature limited but this is a good way to ensure it is the right option for your business before making a purchase.
Screenshot of the Vendor Pricing Page :
Helpshift Pricing Plans
Pricing Details
Pricing Model : Subscription
Free trial : Yes : 14 days
Free plan : No free plan
Freemium : No information
Starting price : $ 185,00
Entry-level set up fee : No setup fee
The pricing details were last updated this year from the vendor website or retrieved from publicly accessible pricing materials and may be different from actual. Please confirm pricing and deals with the vendor website before purchasing.
Deployment & Setup
Helpshift is a cloud-based Mobile Support platform : its infrastructure is hosted in the United States (probably on AWS, Microsoft Azure or Google Cloud Platform).
helpshift is a SaaS (Software as a Service) / web application : a web browser on a computer is required for full functionality of features and manage dashboard.
It supports desktop operating systems (like Windows and Mac OS …) and mobile platforms (like Android and iOS).
Technical Details & Specifications
Deployment : Cloud / SaaS
Desktop Operating Systems : Windows / Mac OS / Linux …
Mobile Platforms : Android / iOS – iPhone – iPad
Native Apps / Mobile Applications : –
GDPR compliance : No information
Supported languages
This application software supports the following languages : English, German, Arabic, Chinese, Spanish, French, Italian, Japanese, Portuguese, Russian …
Support & Training
Any problem with this computer program ? The vendor offers the following customer service & support to help teams get the most out of their business application : Chat, Email / Help Desk, FAQs / Forum, Knowledge Base, Phone Support, Online Support …
Hotline : +1 800-245-9165
Training options : Documentation, In Person, Live Online, Videos, Webinars …
Industry & Customers
Who use Helpshift ?
This software package is tailored to business needs : Small and Medium companies, Medium companies (Turnover : – $50 million) in countries like India …
This web-based application is recommended for trades : PR, Sales …
This cloud software is used in the sectors : Software, computer games …
Customer References
Testimonials & Customer References to decide if this is the right business software or service for your company : Playrix, Microsoft, Nordeus, Guiabolso, Zynga, Super Lucky, Hutch …
Awards & Recognitions
This tech company won several customer review awards from comparison websites, like Highly Rated Live Chat software, and Part of World’s fastest growing SaaS companies according to SaaS 1000 .
Screenshots
This computer program has an ergonomic, intuitive and customizable user interface, which will improve team productivity and collaborative work within your company (Entrepreneur, Freelancer, Small Company …)
Helpshift Screenshots & Images : UI, dashboard …
Helpshift Business Software Pricing
Helpshift Features & Overview
Helpshift Screenshot
Helpshift Screenshot
Videos
Video #1
Video #2
Helpshift Reviews
Here is our opinion on Helpshift : this is a very popular mobile support software to advise .
Helpshift User Reviews & Ratings
Online and customer reviews of Helpshift software are quite plentiful and overall very positive :
Overall rating : 4,4/5
Value for money : 3,7/5
Functionality : 3,6/5
Usefulness : 3,7/5
Ease of use : 3,7/5
User rating Excellent : 55%
User rating Very Good : 39%
User rating Average : 9%
User rating Poor : 2%
User rating Terrible : 0%
The main advantage of Helpshift is its ability to intelligently segment.
Popularity on social networks : 12121 followers on LinkedIn
Your Customer Review on Helpshift
What is your opinion about this app ? Submit your review and tell us about your overall opinion : experience with this SaaS software, rating, ease of use, customer service, value for money, Pros & Cons …
Customer reviews and feedbacks play an increasingly important role in the business software buying process. You can provide in-depth review and share your buying advice / reviewer sentiment : what is your likelihood to recommend Helpshift ? What is your likelihood to renew ?
FAQs
Why use a Mobile Support Software ?
Mobile customer support software helps manage after-sales service and customer questions and issues via smartphone / mobile app.
According to various sources, most used business software are : BoldChat (market share : 1,30%), Free Call (0,40%), Conversocial (0,10%), Helpshift (0,10%), KANA Enterprise (0,10%)
Main functions are : Create new tickets on the fly, Notifications notify agents of updates to tickets assigned to them., Get to the right ticket immediately using email search and deep linking., Filter the queue with views and swipe the screen to easily move to the next ticket., Conversion measurement, Integration with forums, platforms
Main characteristics are : customer support, software as a service, customer feedback, customer relationship manager, customer service, customer feedback, software as a service, conversion measurement, forum integration, case resolution management, customizable reports, tables real-time dashboard, mobile app support, customer feedback, customer support, customer feedback, business messaging, chat customers, communications, facebook messaging, live chat, live chat app, voice chat, voip calls, business chat, business messaging, social media and communications, free call, free call, phone
Mobile Support Software Average Price : from $ 49,00 to $ 299,00 with an average price of $ 177,67 . We have identified more than 16 competitors on the market.
Mobile Support Software Review
Company details
Developed by HELPSHIFT, Inc. (@helpshift on Twitter)
HQ location : USA
Founded in 2011 by Eric Vermillion
Total revenue : $14.9M
Fundings : $53.5M
Industry : B2B SaaS company
Software Category : Customer Management Software > Customer Service & Support Software > Mobile Support Software
Schema : SoftwareApplication > BusinessApplication
Tags : support for mobile applications | customer reviews | customer support | customer feedback …
Website : visit helpshift.com
About This Article
This page was composed and published by SaaS-Alternatives.
The information (and product details) outlined above is provided for informational purposes only. Please Check the vendor’s website for more detailed information.
Our opinion on Helpshift is independent in order to highlight the strengths and weaknesses of this Mobile Support Software. Our website is supported by our users. We sometimes earn affiliate commission when you click through the affiliate links on our website.
Helpshift Alternatives
If you’re understanding the drawbacks and you’re looking for a Helpshift alternative, there are more than 27 competitors listed on SaaS-Alternatives !
If you’re in the market for a new software solution, the best approach is to narrow down your selection and then begin a free trial or request a demo.
Compare Helpshift Pricing Against Competitors
| Software | Starting Price | Billed | Free Trial |
| HELPSHIFT | $ | Per month / user | No |
| ZENDESK TALK | $9 | Per month / user | Yes |
| ZENDESK CHAT | $19 | Per month / user | No |
| TAWK.TO | $ | Per month / user | No |
| INTERCOM | $59 | Per month / user | No |
| LIVECHAT | $16 | Per month / user | Yes |
| JIVOCHAT | $13 | Per month / user | Yes |
| CRISP | $25 | Per month / user | Yes |
| OLARK | $ | Per month / user | Yes |
| SMARTSUPP | $10 | Per month / user | No |
Top 10 Alternatives & Competitors to Helpshift
– Salesforce Service Cloud
– Kustomer
– User
– Zendesk
– Zoho Desk
– Conversocial
– BoldChat
– Helpshift
– LivePerson
– KANA Express
Free Alternatives to Helpshift
– tawk.to
– JivoChat
– Crisp
SaaS alternatives
Zendesk : Zendesk provides an integrated help desk on demand: a customer service portal solution based on the latest technologies and Web 2.0 design philosophies.
Intercom : Intercom is a customer communication platform with a suite of integrated products for each team, including sales, marketing, products, and support. Have targeted communication with customers on your website, in apps, and via email.
FreshDesk : Freshdesk is an on-demand customer service software that works across multiple support channels.
SupportKit : SupportKit adds beautifully simple messaging to your app to keep your users engaged and coming back.
Hipmob : Talk to mobile users in your app. Used by m-commerce, SAAS and subscription services, and mobile hardware companies to increase in-app retention and sales and get fewer support tickets. Help users help themselves with the in-app help desk, use live chat to answer questions right away, and push notifications keep users coming back.
You can also take a look at other business apps, like our LogMeIn Pro review and our Laserfiche review.
Comparison with Similar Software & Contenders
Take an in-depth look at popular Customer Management Software and Customer Service & Support Software to find out which one is right for your needs. Discover how these Mobile Support Software compare to Helpshift when it comes to features, ease of use, customer support and user reviews. Explore software, Compare options and alternatives, Read reviews and Find your solution !
