LiveZilla
LiveZilla : Reviews, Pricing, Features & Alternatives
$218.00
LiveZilla is a Help Desk Software. Price : $218 (free trial available). Review LiveZilla : Overview & Pricing
LiveZilla Overview : Features, Pricing, Reviews & Alternatives
LiveZilla is a Help Desk Software intended for businesses. Let’s discover user reviews, features and prices of this business app.
LiveZilla is listed as a Help Desk Software and Customer Service & Support Software for companies and is used for Operations and productivity Communications Live chat and instant messagings …
LiveZilla price starts from $ 218,23 per user and per month (free trial available).
Live chat and support system that connects businesses with site visitors!
Support provided live
What is LiveZilla ?
LiveZilla live chat software is your answer to meeting customer expectations for instant repair without having to invest in a large customer support team. This flexible and easy-to-use software can be fully integrated with your server and domain, allowing you to easily connect with your users and website visitors in real time. LiveZilla was developed using open source products, which means it can run independently on your systems, giving you full control and complete privacy of customer data. Live chat features like proactive chat invitations, automated responses to generic queries, chat transcript emails, and integrated feedback make LiveZilla the robust and comprehensive customer support every business needs.
Livezilla live support software with live chats, real-time visitor monitoring, online customer support, ticket system, webcam chats and operator to operator.
What is LiveZilla? LiveZilla is help desk software that offers a help desk solution for small and large businesses. The platform allows you to connect with clients and potential clients. LiveZilla has an automated chat invite feature that visitors can easily see. The system then allows you to send and receive attachments, such as images, videos, and documents, allowing you to encourage visitors to take advantage of your products or services. The software also sends you notifications in case of problems, as well as reports. LiveZilla’s knowledge base helps you create email alerts and inquiries that convert visitors into customers. The customizable system allows you to tailor LiveZilla’s automated chat box to your business theme. You can also decide where to place the chatbox so it doesn’t interfere with other aspects of your website. LiveZilla’s location and transcript reports help you monitor your agents and visitors.
We want to help you take your customer service to the next level. Our software focuses on keeping sensitive data under your own control, as data privacy is one of our main goals. LiveZilla includes live chat software with multi-site support, visitor monitoring, and a help desk system that not only allows you to integrate the emails you receive from customers, but also Twitter and Facebook messages into your system. tickets. 10 years of customer support software experience and over 100,000 satisfied LiveZilla users make us the perfect one-stop solution for all webmasters.
LiveZilla Review : Pros & Cons
Pros & Cons
When it comes to finding the right Help Desk tools to manage your business, you have too many options – and they all come with their strengths and weaknesses.
One such familiar name in this arena is LiveZilla, and as you may have guessed from the title, this review will tell you more about LiveZilla’s pros and cons.
Weighing the pros & cons is essential before selecting this tool for your business and your team.
LiveZilla Pros : Key Benefits
– SaaS platform
– Scalability and integration
– Frequent releases / updates
– High Compatibility
LiveZilla Cons
– Con : Not always the cheapest option : Help Desk Software average cost is $ 89 .
– Con : Custom integrations can come at a price.
LiveZilla Features
Here is the list of the main features of this computer software :
– Visitor Targeting
– Co-Browsing
– Call Me Option
– Multi-Channel Communication
– Customizable Branding
– Offline Form
– Agent Scheduling
– Shortcut Messages
– Incident Management
– Macros (Templated Responses)
– Ticket Management
– Knowledge Database
– Persistent Chat
– Social Media Integration
– Document Storage
– Surveys & Feedback
– Community Forums
– Live Chat
– Known Issue Management
– Automated Routing
Main function & Pro Features
– Visitor Targeting
– Co-Browsing
– Call Me Option
– Multi-Channel Communication
– Customizable Branding
– Offline Form
– Agent Scheduling
– Shortcut Messages
– Incident Management
– Macros (Templated Responses)
– Ticket Management
– Knowledge Database
– Persistent Chat
– Social Media Integration
– Document Storage
– Surveys & Feedback
– Community Forums
– Live Chat
– Known Issue Management
– Automated Routing
LiveZilla Integrations
LiveZilla integrates with more than 3 applications & plugins like Drupal, Joomla and PrestaShop (…) : database connection, synchronize data, share files (…) to improve your workflow and increase your productivity !
It also provides a powerful API toolkit that allows developers to build web services and exchange data.
Top 20 LiveZilla integrations
– PrestaShop
– Joomla
– Drupal
– Google Translate
– Data API
– Widget API
– Chat BOT API
LiveZilla Pricing
The LiveZilla pricing plan starts from $ 218,23 per month and per user, but this price is likely to change because different options are offered by the developer : number of licenses, additional functions, add-ons, bundles …
LiveZilla offers several pricing plans :
– Livezilla One : $ 0,00 per user / per month
– Livezilla Pro : $ 218,23 per user / per month
– Professional : –
– Enterprise : –
– Premium : –
| Livezilla One | Livezilla Pro | Professional | Enterprise | Premium |
| $0,00 | $218,23 | – | – | – |
| Per month | Per month | Per month | Per month | Per month |
| Per user | Per user | Per user | Per user | Per user |
Save $$$ on SaaS and on-premise Software Subscriptions to help your create, grow and scale your business : annual billing usually is cheaper than monthly billing and you can expect 10% to 20% discount.
Sign up for a trial and start using it right away !
Free trials usually are time limited or feature limited but this is a good way to ensure it is the right option for your business before making a purchase.
Screenshot of the Vendor Pricing Page :
Software Pricing Plans
Pricing Details
Pricing Model : One time licence
Free trial : Yes : 14 days
Free plan : Yes, free version
Freemium : Freemium software
Starting price : $ 218,23
Entry-level set up fee : No setup fee
The pricing details were last updated this year from the vendor website or retrieved from publicly accessible pricing materials and may be different from actual. Please confirm pricing and deals with the vendor website before purchasing.
Deployment & Setup
LiveZilla is a cloud-based Help Desk platform : its infrastructure is hosted in the United States (probably on AWS, Microsoft Azure or Google Cloud Platform).
livezilla is a SaaS (Software as a Service) / web application : a web browser on a computer is required for full functionality of features and manage dashboard.
It supports desktop operating systems (like Windows and Mac OS …) and mobile platforms (like Android and iOS).
Technical Details & Specifications
Deployment : Cloud / SaaS
Desktop Operating Systems : Windows / Mac OS / Linux …
Mobile Platforms : Android / iOS – iPhone – iPad
Native Apps / Mobile Applications : –
GDPR compliance : No information
Supported languages
This application software supports the following languages : English …
Support & Training
Any problem with this computer program ? The vendor offers the following customer service & support to help teams get the most out of their business application : Online Support …
Hotline : Yes
Training options : …
Industry & Customers
Who use LiveZilla ?
This software package is tailored to business needs : Small and Medium companies, Medium companies (Turnover : – $50 million) in countries like USA, Germany, United Kingdom …
This web-based application is recommended for trades : Purchasing, Administrative, PR, Accounting …
This cloud software is used in the sectors : Information Technology and Services, Retail business …
Customer References
Testimonials & Customer References to decide if this is the right business software or service for your company : Meteor Electrical, Monexgroup, Ocimum Biosolutions, Mgid Inc, Southwestern Oregon Community College …
Awards & Recognitions
No information .
Screenshots
This computer program has an ergonomic, intuitive and customizable user interface, which will improve team productivity and collaborative work within your company (SME, Startup, Public Administration …)
LiveZilla Screenshots & Images : UI, dashboard …
LiveZilla Business Software Pricing
LiveZilla Features & Overview
LiveZilla Screenshot
LiveZilla Screenshot
Videos
Video #1
Video #2
LiveZilla Reviews
Here is our opinion on LiveZilla : this is an excellent help desk software to know .
LiveZilla User Reviews & Ratings
Online and customer reviews of LiveZilla software are quite plentiful and overall very positive :
Overall rating : 4,15
Value for money : 4,15
Functionality : 4,2
Usefulness : 4,7/5
Ease of use : 4,15
User rating Excellent : 74%
User rating Very Good : 25%
User rating Average : 1%
User rating Poor : 0%
User rating Terrible : 0%
The main advantages of LiveZilla are better customer relations, easy to use and install, and detailed ticket reporting.
Popularity on social networks : 58 followers on LinkedIn
Your Customer Review on LiveZilla
What is your opinion about this app ? Submit your review and tell us about your overall opinion : experience with this SaaS software, rating, ease of use, customer service, value for money, Pros & Cons …
Customer reviews and feedbacks play an increasingly important role in the business software buying process. You can provide in-depth review and share your buying advice / reviewer sentiment : what is your likelihood to recommend LiveZilla ? What is your likelihood to renew ?
FAQs
Why use a Help Desk Software ?
Customer support software (help desk – after-sales service) makes it possible to manage after-sales service and customer questions and problems. Customer support software improves relations between the company and its customers: help desk, after-sales service.
According to various sources, most used business software are : Zendesk (market share : 17,40%), HP Service Manager (17,10%), Livechat (8,30%), ServiceNow (5,40%), SysAid Help Desk (2,60%), Snapengage (1,40%), ConnectWise (1,20%), LiveZilla (1,10%), Uservoice (1,00%), MightyCall (0,90%), LiveOps (0,60%), LiveAgent (0,40%), WebsiteAlive (0,30%), Iadvize (0,20%), osTicket (0,20%), Front (0,10%), Velaro (0,10%), Casengo (0,10%), Usersnap (0,10%)
Main functions are : IT Asset Management, Network monitoring and management, Knowledge management, Configuration Management, Service catalog management, License management
Main characteristics are : Customer service, Chrome extension, Shortcuts for Gmail, Fast email writing, SAAS software, Artificial intelligence – AI, Customer service, MarTech, CivicTech – GovTech, Communication, Webmarketing, e-commerce, Customer service, helpdesk, database knowledge, on demand, software as a service, customer support, forums, Social and communications, Knowledge base, SAAS software, Social media, Service customers, RetailTech, SAAS software, knowledge base, service center, service management, ticketing
Help Desk Software Average Price : from $ 5,00 to $ 499,00 with an average price of $ 89,00 . We have identified more than 249 competitors on the market.
Help Desk Software Review
Company details
Developed by LIVEZILLA GMBH, Inc.
HQ location : USA
Founded :
Total revenue :
Industry : B2B SaaS company
Software Category : Customer Management Software > Customer Service & Support Software > Help Desk Software
Schema : SoftwareApplication > BusinessApplication
Tags : live help | helpdesk | customer support | live support | livezilla | online support | chat software | live support | live help | ticket system …
Website : visit livezilla.net
About This Article
This page was composed and published by SaaS-Alternatives.
The information (and product details) outlined above is provided for informational purposes only. Please Check the vendor’s website for more detailed information.
Our opinion on LiveZilla is independent in order to highlight the strengths and weaknesses of this Help Desk Software. Our website is supported by our users. We sometimes earn affiliate commission when you click through the affiliate links on our website.
LiveZilla Alternatives
If you’re understanding the drawbacks and you’re looking for a LiveZilla alternative, there are more than 55 competitors listed on SaaS-Alternatives !
If you’re in the market for a new software solution, the best approach is to narrow down your selection and then begin a free trial or request a demo.
Compare LiveZilla Pricing Against Competitors
| Software | Starting Price | Billed | Free Trial |
| LIVEZILLA | $218,23 | Per month / user | Yes |
| ZENDESK CHAT | $19 | Per month / user | Yes |
| TAWK.TO | $ | Per month / user | No |
| INTERCOM | $59 | Per month / user | No |
| LIVECHAT | $16 | Per month / user | Yes |
| JIVOCHAT | $13 | Per month / user | Yes |
| CRISP | $25 | Per month / user | Yes |
| OLARK | $ | Per month / user | Yes |
| SMARTSUPP | $10 | Per month / user | No |
| FRESHDESK MESSAGING (FORMERLY FRESHCHAT) | $999 | Per month / user | Yes |
Top 10 Alternatives & Competitors to LiveZilla
– Tickhelp
– Kpam
– Oracle Rightnow
– Typedesk
– Diabolocom
– Callbell
– Moovapps Customer Service Port
– Zoho Desk
– Dixa
– Service Net
Free Alternatives to LiveZilla
– tawk.to
– JivoChat
– Crisp
You can also take a look at other business apps, like our QuoteWerks review and our Oracle Enterprise Manager review.
Comparison with Similar Software & Contenders
Take an in-depth look at popular Customer Management Software and Customer Service & Support Software to find out which one is right for your needs. Discover how these Help Desk Software compare to LiveZilla when it comes to features, ease of use, customer support and user reviews. Explore software, Compare options and alternatives, Read reviews and Find your solution !
