Needle
Needle : Reviews, Pricing, Features & Alternatives
$3.00
Needle is a Help Desk Software. Price : $ 3,00. Review Needle : Overview & Pricing
Needle Overview : Features, Pricing, Reviews & Alternatives
Needle is a Help Desk Software intended for businesses. Let’s discover user reviews, features and prices of this business app.
Needle is listed as a Help Desk Software and Customer Service & Support Software for companies and is used for Operations and productivity Ecommerce Other ecommerces …
Needle price starts from $ 3,00 per month .
Needle is an eCommerce platform built around targeted discoveries, personalized responses, and customer loyalty.
What is Needle ?
Needle is an eCommerce platform built around targeted discoveries, personalized responses, and customer loyalty.
Morgan turned to tech veterans Mikko Valimaki and Joey Dempster to develop an innovative live chat solution for eCommerce stores and online sales. Sure, live chat already existed, but customer service reps rarely knew the product line better than shoppers. Needle would do better serving chat with Advocates, brand ambassadors who live and breathe the product line, to guide shoppers from curiosity to purchase. The live chat customer experience with Needle would be like shopping with an expert.
Needle Review : Pros & Cons
Pros & Cons
When it comes to finding the right Help Desk tools to manage your business, you have too many options – and they all come with their strengths and weaknesses.
One such familiar name in this arena is Needle, and as you may have guessed from the title, this review will tell you more about Needle’s pros and cons.
Weighing the pros & cons is essential before selecting this tool for your business and your team.
Needle Pros : Key Benefits
– SaaS platform
– Scalability and integration
– Frequent releases / updates
– High Compatibility
Needle Cons
– Con : Not always the cheapest option : Help Desk Software average cost is $ 89 .
– Con : Custom integrations can come at a price.
Needle Features
Here is the list of the main features of this computer software :
– Live Chat
– Service Quality Management
– Help Desk
– Customer Satisfaction Tracking
– 24/7 Support
– Cloud Services
– Alerts/Notifications
– Secured Encryption
– Canned Responses
– Visitor Tracking
– Chat Bots
– Proactive Chat
– Live Chat Features
Main function & Pro Features
– Live Chat
– Service Quality Management
– Help Desk
– Customer Satisfaction Tracking
– 24/7 Support
– Cloud Services
– Alerts/Notifications
– Secured Encryption
– Canned Responses
– Visitor Tracking
– Chat Bots
– Proactive Chat
– Live Chat Features
Needle Integrations
Needle may integrates with applications & plugins : database connection, synchronize data, share files (…) to improve your workflow and increase your productivity !
It also provides a powerful API toolkit that allows developers to build web services and exchange data.
Needle Pricing
The Needle pricing plan starts from $ 3,00 per month, but this price is likely to change because different options are offered by the developer : number of licenses, additional functions, add-ons, bundles …
Needle offers several pricing plans :
– Standard : $ 3,00 per month
– Start : Price on demand
– Professional : Price on demand
– Enterprise : Price on demand
– Premium : Price on demand
| Standard | Start | Professional | Enterprise | Premium |
| Price on demand | Price on demand | Price on demand | Price on demand | Price on demand |
| Per month | Per month | Per month | Per month | Per month |
| Per user | Per user | Per user | Per user | Per user |
Save $$$ on SaaS and on-premise Software Subscriptions to help your create, grow and scale your business : annual billing usually is cheaper than monthly billing and you can expect 10% to 20% discount.
Sign up for a trial and start using it right away !
Free trials usually are time limited or feature limited but this is a good way to ensure it is the right option for your business before making a purchase.
Screenshot of the Vendor Pricing Page :
Software Pricing Plans
Pricing Details
Pricing Model : Subscription
Free trial : No information
Free plan : No information
Freemium : No information
Starting price : $ 3,00
Entry-level set up fee : No setup fee
The pricing details were last updated this year from the vendor website or retrieved from publicly accessible pricing materials and may be different from actual. Please confirm pricing and deals with the vendor website before purchasing.
Deployment & Setup
Needle is a cloud-based Help Desk platform : its infrastructure is hosted in Europe (probably on AWS, Microsoft Azure or Google Cloud Platform).
needle is a SaaS (Software as a Service) / web application : a web browser on a computer is required for full functionality of features and manage dashboard.
It supports desktop operating systems (like Windows and Mac OS …).
Technical Details & Specifications
Deployment : Cloud / SaaS
Desktop Operating Systems : Windows / Mac OS / Linux …
Mobile Platforms : –
Native Apps / Mobile Applications : –
GDPR compliance : No information
Supported languages
This application software supports the following languages : English, French …
Support & Training
Any problem with this computer program ? The vendor offers the following customer service & support to help teams get the most out of their business application : Online Support …
Hotline : Yes
Training options : …
Industry & Customers
Who use Needle ?
This software package is tailored to business needs : SME …
This web-based application is recommended for trades : Sales, Multimedia …
This cloud software is used in the sectors : Services …
Customer References
Testimonials & Customer References to decide if this is the right business software or service for your company : No reference …
Awards & Recognitions
No information .
Screenshots
This computer program has an ergonomic, intuitive and customizable user interface, which will improve team productivity and collaborative work within your company (Public Administration, Shop Manager, Small Company …)
Needle Screenshots & Images : UI, dashboard …
Needle Business Software Pricing
Needle Features & Overview
Needle Screenshot
Videos
This video is no longer available
Needle Reviews
Here is our opinion on Needle : this is a decent help desk software to explore .
Needle User Reviews & Ratings
Online and customer reviews of Needle software are quite plentiful and overall medium :
Overall rating : 3/5
Value for money : 3/5
Functionality : 3/5
Usefulness : 3/5
Ease of use : 3/5
User rating Excellent : 10%
User rating Very Good : 80%
User rating Average : 10%
User rating Poor : 0%
User rating Terrible : 0%
Popularity on social networks : 5055 followers on Twitter
Your Customer Review on Needle
What is your opinion about this app ? Submit your review and tell us about your overall opinion : experience with this SaaS software, rating, ease of use, customer service, value for money, Pros & Cons …
Customer reviews and feedbacks play an increasingly important role in the business software buying process. You can provide in-depth review and share your buying advice / reviewer sentiment : what is your likelihood to recommend Needle ? What is your likelihood to renew ?
FAQs
Why use a Help Desk Software ?
Customer support software (help desk – after-sales service) makes it possible to manage after-sales service and customer questions and problems. Customer support software improves relations between the company and its customers: help desk, after-sales service.
According to various sources, most used business software are : Zendesk (market share : 17,40%), HP Service Manager (17,10%), Livechat (8,30%), ServiceNow (5,40%), SysAid Help Desk (2,60%), Snapengage (1,40%), ConnectWise (1,20%), LiveZilla (1,10%), Uservoice (1,00%), MightyCall (0,90%), LiveOps (0,60%), LiveAgent (0,40%), WebsiteAlive (0,30%), Iadvize (0,20%), osTicket (0,20%), Front (0,10%), Velaro (0,10%), Casengo (0,10%), Usersnap (0,10%)
Main functions are : IT Asset Management, Network monitoring and management, Knowledge management, Configuration Management, Service catalog management, License management
Main characteristics are : Customer service, Chrome extension, Shortcuts for Gmail, Fast email writing, SAAS software, Artificial intelligence – AI, Customer service, MarTech, CivicTech – GovTech, Communication, Webmarketing, e-commerce, Customer service, helpdesk, database knowledge, on demand, software as a service, customer support, forums, Social and communications, Knowledge base, SAAS software, Social media, Service customers, RetailTech, SAAS software, knowledge base, service center, service management, ticketing
Help Desk Software Average Price : from $ 5,00 to $ 499,00 with an average price of $ 89,00 . We have identified more than 249 competitors on the market.
Help Desk Software Review
Company details
Developed by NEEDLE, Inc. (@needleit on Twitter)
HQ location : France
Founded :
Total revenue :
Industry : B2B SaaS company
Software Category : Customer Management Software > Customer Service & Support Software > Help Desk Software
Schema : SoftwareApplication > BusinessApplication
Tags : FrenchTech SAAS software | Services …
Website : visit needle.com
About This Article
This page was composed and published by SaaS-Alternatives.
The information (and product details) outlined above is provided for informational purposes only. Please Check the vendor’s website for more detailed information.
Our opinion on Needle is independent in order to highlight the strengths and weaknesses of this Help Desk Software. Our website is supported by our users. We sometimes earn affiliate commission when you click through the affiliate links on our website.
Needle Alternatives
If you’re understanding the drawbacks and you’re looking for a Needle alternative, there are more than 50 competitors listed on SaaS-Alternatives !
If you’re in the market for a new software solution, the best approach is to narrow down your selection and then begin a free trial or request a demo.
Top 10 Alternatives & Competitors to Needle
– Tickhelp
– Kpam
– Oracle Rightnow
– Typedesk
– Diabolocom
– Callbell
– Moovapps Customer Service Port
– Zoho Desk
– Dixa
– Service Net
You can also take a look at other business apps, like our Neos review and our Nestwave review.
Comparison with Similar Software & Contenders
Take an in-depth look at popular Customer Management Software and Customer Service & Support Software to find out which one is right for your needs. Discover how these Help Desk Software compare to Needle when it comes to features, ease of use, customer support and user reviews. Explore software, Compare options and alternatives, Read reviews and Find your solution !
