NetHelpDesk
NetHelpDesk : Reviews, Pricing, Features & Alternatives
$29.00
NetHelpDesk is a Help Desk Software. Price : $29 (free trial available). Review NetHelpDesk : Overview & Pricing
NetHelpDesk Overview : Features, Pricing, Reviews & Alternatives
NetHelpDesk is a Help Desk Software intended for businesses. Let’s discover user reviews, features and prices of this business app.
NetHelpDesk is listed as a Help Desk Software and Customer Service & Support Software for companies and is used for Customers Support Customer support help desk and ticketings, Backup and Restore, Cloud Management, Remote Access …
NetHelpDesk price starts from $ 29 per user and per month (free trial available).
NetHelpDesk is a help desk and ticketing software solution.
Quick response support software.
What is NetHelpDesk ?
NetHelpDesk is versatile help desk software aligned with ITIL (Information Technology Infrastructure Library), including everything from ticket tracking and customer relationship management, to inventory control and self-service, also with generation capabilities. from reports. With NetHelpDesk software, you can maintain a service catalog to support all the different service requests available to your customers. The software also allows you to simplify troubleshooting for user access without the need for administrator permission, with its self-service password reset tool. With this, you can continue to provide uninterrupted access to the system and help users easily manage their security. Another important feature of this help desk software is that it helps you manage all the different ticketing channels that your customers expect. This functionality extends to live chat where you can help your customers and provide the highest level of service. NetHelpDesk software is highly customizable and reliable across a wide range of diverse industries and is available on multiple devices: Windows Phone, Android, iPhone, BlackBerry, Windows PCs and tablets.
NetHelpDesk is an ITIL-aligned help desk software that offers ticket tracking and customer relationship management modules with reporting capabilities. The system can manage support requests, integrate with email and calendars, manage the queue, automatically assign tickets and requests, and manage escalations. The software also provides a self-service web portal and availability management service.
NetHelpDesk provides ITIL-aligned service desk software that can be installed on premises or in the cloud. With over 20 years of experience, NetHelpDesk was developed to offer a feature-rich application while maintaining a user-friendly interface. Features include Incident, Problem and Change Management, Asset Management, Service Catalog, CRM, Guaranteed Telephony Integration, Best Mobile Apps.
NetHelpDesk provides ITIL-aligned help desk software that can be installed on premises or in the cloud. The platform was developed to offer a feature-rich application while maintaining a user-friendly interface and includes incident, problem and change management, asset management, service catalog, telephony integration, best mobile applications.
The software provides users with a state-of-the-art ticketing and request system equipped with a multi-site data structure, integrated CRM functionality and is designed to be a versatile solution that can satisfy applications beyond simple computing. Additionally, the platform enables users to help customers through multiple channels, including self-service portal, email, live chat, phone, SMS and social media, centralizes communications and helps unify multiple teams and departments, and integrates with leading business user applications to eliminate instances of duplicate data entry.
NetHelpDesk Review : Pros & Cons
Pros & Cons
When it comes to finding the right Help Desk tools to manage your business, you have too many options – and they all come with their strengths and weaknesses.
One such familiar name in this arena is NetHelpDesk, and as you may have guessed from the title, this review will tell you more about NetHelpDesk’s pros and cons.
Weighing the pros & cons is essential before selecting this tool for your business and your team.
NetHelpDesk Pros : Key Benefits
– https://www.nethelpdesk.com/features.htm
– https://www.nethelpdesk.com
– https://www.nethelpdesk.com/prices.htm
– Frequent releases / updates
– High Compatibility
NetHelpDesk Cons
– Con : Custom integrations can come at a price.
NetHelpDesk Features
Here is the list of the main features of this computer software :
– Helpdesk
– Incident Management
– Macros (Templated Responses)
– Ticket Management
– Knowledge Base
– Alerts (Escalation)
– Community Forums
– Social Media Integration
– Document Storage
– Surveys & Feedback
– Contract (SLA Management)
– Self Service Portal
– Multi-Channel Communication
– Customizable Branding
– Known Issue Management
– Automated Routing
– Live Chat
– Business Process Management
– CRM
– Help Desk
Main function & Pro Features
– Cloud Services
NetHelpDesk Integrations
NetHelpDesk may integrates with applications & plugins : database connection, synchronize data, share files (…) to improve your workflow and increase your productivity !
It also provides a powerful API toolkit that allows developers to build web services and exchange data.
NetHelpDesk Pricing
The NetHelpDesk pricing plan starts from $ 29 per month and per user, but this price is likely to change because different options are offered by the developer : number of licenses, additional functions, add-ons, bundles …
NetHelpDesk offers several pricing plans :
– Nethelpdesk : $ 29,00 per user / per month
– Start : –
– Professional : –
– Enterprise : –
– Premium : –
| Nethelpdesk | Start | Professional | Enterprise | Premium |
| $29,00 | – | – | – | – |
| Per month | Per month | Per month | Per month | Per month |
| Per user | Per user | Per user | Per user | Per user |
Save $$$ on SaaS and on-premise Software Subscriptions to help your create, grow and scale your business : annual billing usually is cheaper than monthly billing and you can expect 10% to 20% discount.
Sign up for a trial and start using it right away !
Free trials usually are time limited or feature limited but this is a good way to ensure it is the right option for your business before making a purchase.
Screenshot of the Vendor Pricing Page :
NetHelpDesk Pricing Plans
Pricing Details
Pricing Model : Subscription
Free trial : Available
Free plan : No free plan
Freemium : No information
Starting price : $ 29,00
Entry-level set up fee : No setup fee
The pricing details were last updated this year from the vendor website or retrieved from publicly accessible pricing materials and may be different from actual. Please confirm pricing and deals with the vendor website before purchasing.
Deployment & Setup
NetHelpDesk is a cloud-based Help Desk platform : its infrastructure is hosted in the United States (probably on AWS, Microsoft Azure or Google Cloud Platform).
nethelpdesk is a SaaS (Software as a Service) / web application : a web browser on a computer is required for full functionality of features and manage dashboard.
It supports desktop operating systems (like Windows and Mac OS …) and mobile platforms (like Android and iOS).
Technical Details & Specifications
Deployment : Cloud / SaaS
Desktop Operating Systems : Windows / Mac OS / Linux …
Mobile Platforms : Android / iOS – iPhone – iPad / Mobile Web
Native Apps / Mobile Applications : –
GDPR compliance : No information
Supported languages
This application software supports the following languages : English, German, Spanish, French, Italian, Portuguese …
Support & Training
Any problem with this computer program ? The vendor offers the following customer service & support to help teams get the most out of their business application : 24/7 Live support, Online Support …
Hotline : +44 (0) 1449 833 111
Training options : …
Industry & Customers
Who use NetHelpDesk ?
This software package is tailored to business needs : Medium Company, Large Company, SME …
This web-based application is recommended for trades : PR, Sales …
This cloud software is used in the sectors : Services …
Customer References
Testimonials & Customer References to decide if this is the right business software or service for your company : No reference …
Awards & Recognitions
No information .
Screenshots
This computer program has an ergonomic, intuitive and customizable user interface, which will improve team productivity and collaborative work within your company (Public Administration, Shop Manager, Small Company …)
NetHelpDesk Screenshots & Images : UI, dashboard …
NetHelpDesk Business Software Pricing
NetHelpDesk Features & Overview
NetHelpDesk Screenshot
Videos
Video #1
Video #2
NetHelpDesk Reviews
Here is our opinion on NetHelpDesk : this is an excellent help desk software to recommend .
NetHelpDesk User Reviews & Ratings
Online and customer reviews of NetHelpDesk software are quite plentiful and overall very positive :
Overall rating : 4,7/5
Value for money : 4,7/5
Functionality : 4,7/5
Usefulness : 4,7/5
Ease of use : 4,7/5
User rating Excellent : 70%
User rating Very Good : 30%
User rating Average : 0%
User rating Poor : 0%
User rating Terrible : 0%
Popularity on social networks : 1740 followers on Twitter
Your Customer Review on NetHelpDesk
What is your opinion about this app ? Submit your review and tell us about your overall opinion : experience with this SaaS software, rating, ease of use, customer service, value for money, Pros & Cons …
Customer reviews and feedbacks play an increasingly important role in the business software buying process. You can provide in-depth review and share your buying advice / reviewer sentiment : what is your likelihood to recommend NetHelpDesk ? What is your likelihood to renew ?
FAQs
Why use a Help Desk Software ?
Customer support software (help desk – after-sales service) makes it possible to manage after-sales service and customer questions and problems. Customer support software improves relations between the company and its customers: help desk, after-sales service.
According to various sources, most used business software are : Zendesk (market share : 17,40%), HP Service Manager (17,10%), Livechat (8,30%), ServiceNow (5,40%), SysAid Help Desk (2,60%), Snapengage (1,40%), ConnectWise (1,20%), LiveZilla (1,10%), Uservoice (1,00%), MightyCall (0,90%), LiveOps (0,60%), LiveAgent (0,40%), WebsiteAlive (0,30%), Iadvize (0,20%), osTicket (0,20%), Front (0,10%), Velaro (0,10%), Casengo (0,10%), Usersnap (0,10%)
Main functions are : IT Asset Management, Network monitoring and management, Knowledge management, Configuration Management, Service catalog management, License management
Main characteristics are : Customer service, Chrome extension, Shortcuts for Gmail, Fast email writing, SAAS software, Artificial intelligence – AI, Customer service, MarTech, CivicTech – GovTech, Communication, Webmarketing, e-commerce, Customer service, helpdesk, database knowledge, on demand, software as a service, customer support, forums, Social and communications, Knowledge base, SAAS software, Social media, Service customers, RetailTech, SAAS software, knowledge base, service center, service management, ticketing
Help Desk Software Average Price : from $ 5,00 to $ 499,00 with an average price of $ 89,00 . We have identified more than 249 competitors on the market.
Help Desk Software Review
Company details
Developed by NETHELPDESK, Inc. (@NetHelpDesk on Twitter)
About Net Help Desk Limited: NetHelpDesk provides ITIL-aligned service desk software that can be installed on premises or in the cloud. Through more than 20 years of experience, NetHelpDesk has been developed to offer a feature-rich application while maintaining a user-friendly interface. Features include: Incident, Problem and Change Management, Asset Management, Service Catalog, CRM, Guaranteed Telephony Integration, Best in Class Mobile Apps.
HQ location : United Kingdom – IP14 1DP
Founded by Daryl Buckle
Total revenue :
Industry : B2B SaaS company
Software Category : Customer Management Software > Customer Service & Support Software > Help Desk Software
Schema : SoftwareApplication > BusinessApplication
Tags : ticket office | helpdesk | helpdesk solution …
Website : visit nethelpdesk.com
About This Article
This page was composed and published by SaaS-Alternatives.
The information (and product details) outlined above is provided for informational purposes only. Please Check the vendor’s website for more detailed information.
Our opinion on NetHelpDesk is independent in order to highlight the strengths and weaknesses of this Help Desk Software. Our website is supported by our users. We sometimes earn affiliate commission when you click through the affiliate links on our website.
NetHelpDesk Alternatives
If you’re understanding the drawbacks and you’re looking for a NetHelpDesk alternative, there are more than 55 competitors listed on SaaS-Alternatives !
If you’re in the market for a new software solution, the best approach is to narrow down your selection and then begin a free trial or request a demo.
Compare NetHelpDesk Pricing Against Competitors
| Software | Starting Price | Billed | Free Trial |
| NETHELPDESK | $20,8 | Per month / user | Yes |
| ZOHO DESK | $14 | Per month / user | Yes |
| SYSAID | $ | Per month / user | Yes |
| LIVEAGENT | $15 | Per month / user | Yes |
| TEAMSUPPORT | $ | Per month / user | Yes |
| HELP SCOUT | $20 | Per month / user | Yes |
| OSTICKET | $9 | Per month / user | Yes |
| JITBIT HELPDESK | $24 | Per month / user | Yes |
| FRESHDESK | $15 | Per month / user | Yes |
| KAYAKO | $30 | Per month / user | Yes |
Top 10 Alternatives & Competitors to NetHelpDesk
– Tickhelp
– Kpam
– Oracle Rightnow
– Typedesk
– Diabolocom
– Callbell
– Moovapps Customer Service Port
– Zoho Desk
– Dixa
– Service Net
Free Alternatives to NetHelpDesk
– Zoho Desk
– LiveAgent
– osTicket
You can also take a look at other business apps, like our Pidoco review and our MobileXpense review.
Comparison with Similar Software & Contenders
Take an in-depth look at popular Customer Management Software and Customer Service & Support Software to find out which one is right for your needs. Discover how these Help Desk Software compare to NetHelpDesk when it comes to features, ease of use, customer support and user reviews. Explore software, Compare options and alternatives, Read reviews and Find your solution !
