Remote Support
Remote Support : Reviews, Pricing, Features & Alternatives
$683.00
Remote Support is a Remote Customer Support Software. Price : $683 (free trial available). Review Remote Support : Overview & Pricing
Remote Support Overview : Features, Pricing, Reviews & Alternatives
Remote Support is a Remote Customer Support Software intended for businesses. Let’s discover user reviews, features and prices of this business app.
Remote Support is listed as a Remote Customer Support Software and Customer Service & Support Software for companies and is used for Help Desk, Remote Support, Privileged Access Management, Cyber & Data Security …
Remote Support price starts from $ 683 per user and per month (free trial available).
Bomgar is a remote access platform for IT security specialists.
What is Remote Support ?
This service reduces the threat that can arise in the network from device to device, protecting important systems and data. Computer security professionals can thus establish secure connections anywhere in the world.
Access to the system is only granted to privileged operators, and the entire process is strictly protected and monitored.
Remote Support Review : Pros & Cons
Pros & Cons
When it comes to finding the right Remote Customer Support tools to manage your business, you have too many options – and they all come with their strengths and weaknesses.
One such familiar name in this arena is Remote Support, and as you may have guessed from the title, this review will tell you more about Remote Support’s pros and cons.
Weighing the pros & cons is essential before selecting this tool for your business and your team.
Remote Support Pros : Key Benefits
– BeyondTrust Remote Support allows users to view and respond to client screens via remote desktop, enabling troubleshooting inside and outside corporate networks through screen sharing, remote control, unattended access, file sharing and mobile device camera sharing.
– Secure remote access
– possession.
– Remote desktops and servers
– Flexible deployment and licensing options reduce management overhead and total cost of ownership
– existing operational and security tools.
– help desk administration
– Controlled, secure, fast and flexible connection to and from any platform or device, while in use
– audit trail for reporting to reduce risk.
– collaborative support
Remote Support Cons
– Con : Custom integrations can come at a price.
Remote Support Features
Here is the list of the main features of this computer software :
– API
– Access Controls/Permissions
– Active Directory Integration
– Activity Tracking
– Alerts / Escalation
– Audit Management
– Audit Trail
– Authentication
– Chat/Messaging
– Collaboration Tools
– Compliance Management
– Credential Management
– Customizable Branding
– Document Storage
– File Sharing
– IT Asset Management
– Knowledge Base Management
– Monitoring
– Multi-Channel Communication
– Password Management
Main function & Pro Features
– Real Time Notifications
– Real-Time Chat
– Remote Access/Control
– Remote Monitoring & Management
– Reporting/Analytics
– Role-Based Permissions
– Screen Sharing
– Secure Data Storage
– Self Service Portal
– Session Recording
– Notifications
– Session Transfer
– Dashboard
– Surveys & Feedback
– External Integrations
– Third Party Integrations
– Password & Access Management
– Two-Factor Authentication
– API
– Unattended Access
Remote Support Integrations
Remote Support integrates with more than 19 applications & plugins like Freshservice, Zendesk and Salesforce Sales Cloud (…) : database connection, synchronize data, share files (…) to improve your workflow and increase your productivity !
It also provides a powerful API toolkit that allows developers to build web services and exchange data.
Top 20 Remote Support integrations
– Salesforce Sales Cloud
– Zendesk
– Freshservice
– SysAid
– JIRA Service Management
– Cherwell Service Management
– SecureLink
– ServiceNow
– Autotask PSA
– Alloy Navigator
– Agiloft
– TOPdesk
– Hornbill
– ChangeGear
– HaloITSM
– Intelligent Service Management
– FootPrints
– Axonius
– Securonix Cloud
Remote Support Pricing
The Remote Support pricing plan starts from $ 683 per month and per user, but this price is likely to change because different options are offered by the developer : number of licenses, additional functions, add-ons, bundles …
Remote Support offers several pricing plans :
– Connect : $ 683,00 per user / per month
– Cloud : $ 1892,00 per user / per month
– Teamappliance : $ 1702,00 per user / per month
– Enterprise : –
– Premium : –
| Connect | Cloud | Teamappliance | Enterprise | Premium |
| $683,00 | $1892,00 | $1702,00 | – | – |
| Per month | Per month | Per month | Per month | Per month |
| Per user | Per user | Per user | Per user | Per user |
Save $$$ on SaaS and on-premise Software Subscriptions to help your create, grow and scale your business : annual billing usually is cheaper than monthly billing and you can expect 10% to 20% discount.
Sign up for a trial and start using it right away !
Free trials usually are time limited or feature limited but this is a good way to ensure it is the right option for your business before making a purchase.
Screenshot of the Vendor Pricing Page :
Software Pricing Plans
Pricing Details
Pricing Model : Subscription
Free trial : Available (No Credit Card Required)
Free plan : No information
Freemium : No information
Starting price : $ 683,00
Entry-level set up fee : No setup fee
The pricing details were last updated this year from the vendor website or retrieved from publicly accessible pricing materials and may be different from actual. Please confirm pricing and deals with the vendor website before purchasing.
Deployment & Setup
Remote Support is a cloud-based Remote Customer Support platform : its infrastructure is hosted in the United States (probably on AWS, Microsoft Azure or Google Cloud Platform).
remote-support is a SaaS (Software as a Service) / web application : a web browser on a computer is required for full functionality of features and manage dashboard.
It supports desktop operating systems (like Windows and Mac OS …) and mobile platforms (like Android and iOS).
There’s also native mobile apps for iPhone & iPads on Apple’s App Store and for smartphones & tablets on Google Play Store.
Technical Details & Specifications
Deployment : Cloud / SaaS
Desktop Operating Systems : Windows / Mac OS …
Mobile Platforms : Android / iOS – iPhone – iPad
Native Apps / Mobile Applications : iOS App & Android App
GDPR compliance : No information
Supported languages
This application software supports the following languages : English, German, French, Dutch, French, German …
Support & Training
Any problem with this computer program ? The vendor offers the following customer service & support to help teams get the most out of their business application : 24/7 Live support, Chat, Email / Help Desk, FAQs / Forum, Knowledge Base …
Hotline : Yes
Training options : Documentation, In Person, Live Online, Videos, Webinars …
Industry & Customers
Who use Remote Support ?
This software package is tailored to business needs : Public Administration, Non Profit, Medium Company …
This web-based application is recommended for trades : Professional …
This cloud software is used in the sectors : Services …
Customer References
Testimonials & Customer References to decide if this is the right business software or service for your company : No reference …
Awards & Recognitions
No information .
Screenshots
This computer program has an ergonomic, intuitive and customizable user interface, which will improve team productivity and collaborative work within your company (Non Profit, Public Administration, Freelancer …)
Remote Support Screenshots & Images : UI, dashboard …
Remote Support Business Software Pricing
Remote Support Features & Overview
Remote Support Screenshot
Videos
Video #1
Remote Support Reviews
Here is our opinion on Remote Support : this is an excellent remote customer support software to trust .
Remote Support User Reviews & Ratings
Online and customer reviews of Remote Support software are quite plentiful and overall very positive :
Overall rating : 4,7/5
Value for money : 4,3/5
Functionality : 4,4/5
Usefulness : 4,3/5
Ease of use : 4,3/5
User rating Excellent : 10%
User rating Very Good : 90%
User rating Average : 0%
User rating Poor : 0%
User rating Terrible : 0%
Popularity on social networks :
Your Customer Review on Remote Support
What is your opinion about this app ? Submit your review and tell us about your overall opinion : experience with this SaaS software, rating, ease of use, customer service, value for money, Pros & Cons …
Customer reviews and feedbacks play an increasingly important role in the business software buying process. You can provide in-depth review and share your buying advice / reviewer sentiment : what is your likelihood to recommend Remote Support ? What is your likelihood to renew ?
FAQs
Why use a Remote Customer Support Software ?
Remote customer support software allows access and control of any device from a remote location. It is primarily used by IT support technicians to troubleshoot end-user issues. Remote customer support software helps respond to customer inquiries after purchase.
Main functions are : Remote diagnostics, Toolbox, To chatter, File sharing, User Management, Cross platform
Main characteristics are : Software is available over the Internet, application is maintained by the vendor, license to the software may be subscription based or usage based.
Remote Customer Support Software Review
Company details
Developed by REMOTE SUPPORT, Inc.
HQ location : USA
Founded :
Total revenue :
Industry : B2B SaaS company
Software Category : Customer Management Software > Customer Service & Support Software > Remote Customer Support Software
Schema : SoftwareApplication > BusinessApplication
Tags : …
Website :
About This Article
This page was composed and published by SaaS-Alternatives.
The information (and product details) outlined above is provided for informational purposes only. Please Check the vendor’s website for more detailed information.
Our opinion on Remote Support is independent in order to highlight the strengths and weaknesses of this Remote Customer Support Software. Our website is supported by our users. We sometimes earn affiliate commission when you click through the affiliate links on our website.
Remote Support Alternatives
If you’re understanding the drawbacks and you’re looking for a Remote Support alternative, there are more than 11 competitors listed on SaaS-Alternatives !
If you’re in the market for a new software solution, the best approach is to narrow down your selection and then begin a free trial or request a demo.
Top 10 Alternatives & Competitors to Remote Support
– TeamViewer
– LogMeIn Rescue
– Webex
– SolarWinds Service Desk
– Join me
– Zoho Assist
– LogMeIn
– Splashtop
– TeamViewer
– ManageEngine Remote Access Plus
You can also take a look at other business apps, like our MATLAB review and our Carsforsale.com review.
Comparison with Similar Software & Contenders
Take an in-depth look at popular Customer Management Software and Customer Service & Support Software to find out which one is right for your needs. Discover how these Remote Customer Support Software compare to Remote Support when it comes to features, ease of use, customer support and user reviews. Explore software, Compare options and alternatives, Read reviews and Find your solution !
