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SapphireIMS : Reviews, Pricing, Features & Alternatives


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SapphireIMS is a Help Desk Software. Price : $1500 (free trial available). Review SapphireIMS : Overview & Pricing

9.2 Expert Score
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SapphireIMS Overview : Features, Pricing, Reviews & Alternatives

SapphireIMS is a Help Desk Software intended for businesses. Let’s discover user reviews, features and prices of this business app.

SapphireIMS is listed as a Help Desk Software and Customer Service & Support Software for companies and is used for Help Desk, EAM, ITSM, Service Desk …

SapphireIMS price starts from $ 1500 per user and per month (free trial available).

Increase the efficiency of your employees with an intelligent Service Desk based on ITIL

What is SapphireIMS ?

SapphireIMS is an advanced back-office digitization software platform that helps you make your back-office tasks hyper-agile by digitizing and automating them. It offers flexible and intelligent solutions for business service monitoring, IT service management, IT automation, and IT asset management to improve your IT operations at scale. SapphireIMS drives all your administrative processes and applies ITIL best practices to each one. Sapphire Enterprise Service Management connects all of your functions to operate as a single entity, eliminating silos. From contracts to entitlements, IT to non-IT, hardware to software, and real to virtual, SapphireIMS’ enterprise asset management system automates the management and tracking of all your assets. It offers intelligent automation, prebuilt templates, and compliance with industry-specific laws, ensuring all compliance and risk is prioritized and managed. You can stay on top of contract management, IT policies, patch management, and software updates, and take automated preventative action to maintain 100% compliance. It offers templates in the cloud and on premises. Plus, it can seamlessly integrate with your existing infrastructure to enhance collaboration.

iDonate’s main feature is its fundraising solution, which enables SMS via mobile devices, peer-to-peer fundraisers, and engagement tools such as real-time goal counters. Customizable donation forms can be integrated directly into the organization’s website, partner sites, blogs, or Facebook pages. The donation feature allows for automated business matching, recurring donations, and more.

SapphireIMS Service Desk is a complete ITIL 2011 certified enterprise-grade IT service management suite. It helps business enterprises and service providers manage service operations and ensure guaranteed service delivery to their customers in accordance with defined service level objectives. SapphireIMS enables you to implement ITIL best practices for incident, problem, change and service execution processes to make service delivery standardized and agile. Helpdesk offers 100% visibility and improves service delivery performance through metrics, compliance, and SLA escalations. Built-in analytics and insights from custom dashboards and reports help CxOs make informed decisions.

SapphireIMS Review

SapphireIMS Review : Pros & Cons

Pros & Cons

When it comes to finding the right Help Desk tools to manage your business, you have too many options – and they all come with their strengths and weaknesses.

One such familiar name in this arena is SapphireIMS, and as you may have guessed from the title, this review will tell you more about SapphireIMS’s pros and cons.

Weighing the pros & cons is essential before selecting this tool for your business and your team.

SapphireIMS Pros : Key Benefits

– SaaS platform

– Scalability and integration

– Frequent releases / updates

– High Compatibility

SapphireIMS Cons

– Con : Not always the cheapest option : Help Desk Software average cost is $ 89 .
– Con : Custom integrations can come at a price.

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SapphireIMS Features

Here is the list of the main features of this computer software :

– Workflow
– Facility Management
– Inventory Management
– Activity Dashboard
– Alerts / Escalation
– Alerts/Notifications
– Asset Lifecycle Management
– Asset Tracking
– Audit Management
– Availability Management
– Capacity Management
– Change Management
– Compliance Tracking
– Configurable Workflow
– Configuration Management
– Contract/License Management
– Cost Tracking
– Dashboard Creation

Main function & Pro Features

– Workflow
– Facility Management
– Inventory Management
– Activity Dashboard
– Alerts / Escalation
– Alerts/Notifications
– Asset Lifecycle Management
– Asset Tracking
– Audit Management
– Availability Management
– Capacity Management
– Change Management
– Compliance Tracking
– Configurable Workflow
– Configuration Management
– Contract/License Management
– Cost Tracking
– Dashboard Creation

SapphireIMS Integrations

SapphireIMS integrates with more than 2 applications & plugins like SAP (…) : database connection, synchronize data, share files (…) to improve your workflow and increase your productivity !

It also provides a powerful API toolkit that allows developers to build web services and exchange data.

Top 20 SapphireIMS integrations


SapphireIMS Pricing

The SapphireIMS pricing plan starts from $ 1500 per month and per user, but this price is likely to change because different options are offered by the developer : number of licenses, additional functions, add-ons, bundles …

SapphireIMS offers several pricing plans :

– Sapphireims : $ 1500,00 per user / per month
– Start : –
– Professional : –
– Enterprise : –
– Premium : –

Sapphireims Start Professional Enterprise Premium
Per year Per year Per year Per year Per year
Per user Per user Per user Per user Per user


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Save $$$ on SaaS and on-premise Software Subscriptions to help your create, grow and scale your business : annual billing usually is cheaper than monthly billing and you can expect 10% to 20% discount.

Sign up for a trial and start using it right away !

Free trials usually are time limited or feature limited but this is a good way to ensure it is the right option for your business before making a purchase.

Screenshot of the Vendor Pricing Page :

Software Pricing Plan

Software Pricing Plans

Pricing Details

Pricing Model : Subscription
Free trial : Available
Free plan : Yes, free version
Freemium : Freemium software
Starting price : $ 1500,00
Entry-level set up fee : No setup fee

The pricing details were last updated this year from the vendor website or retrieved from publicly accessible pricing materials and may be different from actual. Please confirm pricing and deals with the vendor website before purchasing.

Deployment & Setup

SapphireIMS is a cloud-based Help Desk platform : its infrastructure is hosted in the United States (probably on AWS, Microsoft Azure or Google Cloud Platform).

sapphireims is a SaaS (Software as a Service) / web application : a web browser on a computer is required for full functionality of features and manage dashboard.

It supports desktop operating systems (like Windows and Mac OS …) and mobile platforms (like Android and iOS).

Technical Details & Specifications

Deployment : Cloud / SaaS
Desktop Operating Systems : Windows / Mac OS / Linux …
Mobile Platforms : Android / iOS – iPhone – iPad
Native Apps / Mobile Applications : –
GDPR compliance : No information

Supported languages

This application software supports the following languages : English …

Support & Training

Any problem with this computer program ? The vendor offers the following customer service & support to help teams get the most out of their business application : Chat, Email / Help Desk, FAQs / Forum, Knowledge Base, Phone Support, Online Support …

Hotline : +91 80 4650 7400

Training options : Documentation, In Person, Live Online, Webinars …

Industry & Customers

Who use SapphireIMS ?

This software package is tailored to business needs : Non Profit, Medium Company, Large Company …

This web-based application is recommended for trades : PR, Sales …

This cloud software is used in the sectors : Services …

Customer References

Testimonials & Customer References to decide if this is the right business software or service for your company : Bharat Forge, Brillio, Evry, Croma, Essar, Indiabulls, Orchid Chemicals and Pharmaceuticals Ltd …

Awards & Recognitions

No information .


This computer program has an ergonomic, intuitive and customizable user interface, which will improve team productivity and collaborative work within your company (Entrepreneur, Freelancer, Large Company …)

SapphireIMS Screenshots & Images : UI, dashboard …

SapphireIMS Review

SapphireIMS Business Software Pricing

SapphireIMS Features

SapphireIMS Features & Overview

SapphireIMS Screenshot

SapphireIMS Screenshot

SapphireIMS Screenshot

SapphireIMS Screenshot


Video #1

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Video #2

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SapphireIMS Reviews

Here is our opinion on SapphireIMS : this is an excellent help desk software to advise .

SapphireIMS User Reviews & Ratings

Online and customer reviews of SapphireIMS software are quite plentiful and overall very positive :

Overall rating : 4,6/5

Value for money : 4,3/5
Functionality : 4,2/5
Usefulness : 4,3/5
Ease of use : 4,3/5

User rating Excellent : 10%
User rating Very Good : 90%
User rating Average : 0%
User rating Poor : 0%
User rating Terrible : 0%

Popularity on social networks : 2316 followers on LinkedIn

Your Customer Review on SapphireIMS

What is your opinion about this app ? Submit your review and tell us about your overall opinion : experience with this SaaS software, rating, ease of use, customer service, value for money, Pros & Cons …

Customer reviews and feedbacks play an increasingly important role in the business software buying process. You can provide in-depth review and share your buying advice / reviewer sentiment : what is your likelihood to recommend SapphireIMS ? What is your likelihood to renew ?

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Why use a Help Desk Software ?

Customer support software (help desk – after-sales service) makes it possible to manage after-sales service and customer questions and problems. Customer support software improves relations between the company and its customers: help desk, after-sales service.

According to various sources, most used business software are : Zendesk (market share : 17,40%), HP Service Manager (17,10%), Livechat (8,30%), ServiceNow (5,40%), SysAid Help Desk (2,60%), Snapengage (1,40%), ConnectWise (1,20%), LiveZilla (1,10%), Uservoice (1,00%), MightyCall (0,90%), LiveOps (0,60%), LiveAgent (0,40%), WebsiteAlive (0,30%), Iadvize (0,20%), osTicket (0,20%), Front (0,10%), Velaro (0,10%), Casengo (0,10%), Usersnap (0,10%)

Main functions are : IT Asset Management, Network monitoring and management, Knowledge management, Configuration Management, Service catalog management, License management

Main characteristics are : Customer service, Chrome extension, Shortcuts for Gmail, Fast email writing, SAAS software, Artificial intelligence – AI, Customer service, MarTech, CivicTech – GovTech, Communication, Webmarketing, e-commerce, Customer service, helpdesk, database knowledge, on demand, software as a service, customer support, forums, Social and communications, Knowledge base, SAAS software, Social media, Service customers, RetailTech, SAAS software, knowledge base, service center, service management, ticketing

Help Desk Software Average Price : from $ 5,00 to $ 499,00 with an average price of $ 89,00 . We have identified more than 249 competitors on the market.

Help Desk Software Review

Help Desk Software Review

Company details

Developed by TECKNODREAMS, Inc.
HQ location : India
Founded :
Total revenue :

Industry : B2B SaaS company
Software Category : Customer Management Software > Customer Service & Support Software > Help Desk Software
Schema : SoftwareApplication > BusinessApplication

Tags : …
Website : visit

About This Article

This page was composed and published by SaaS-Alternatives.

The information (and product details) outlined above is provided for informational purposes only. Please Check the vendor’s website for more detailed information.

Our opinion on SapphireIMS is independent in order to highlight the strengths and weaknesses of this Help Desk Software. Our website is supported by our users. We sometimes earn affiliate commission when you click through the affiliate links on our website.

SapphireIMS Alternatives

If you’re understanding the drawbacks and you’re looking for a SapphireIMS alternative, there are more than 60 competitors listed on SaaS-Alternatives !

If you’re in the market for a new software solution, the best approach is to narrow down your selection and then begin a free trial or request a demo.

Compare SapphireIMS Pricing Against Competitors

Software Starting Price Billed Free Trial
SAPPHIREIMS $ Per month / user Yes
MANAGEENGINE ANALYTICS PLUS $2395 Per month / user Yes
IBM MAXIMO $ Per month / user Yes
CHEQROOM $100 Per month / user Yes
NUVOLO $ Per month / user No
INFOR CLOUDSUITE EAM $ Per month / user No
TRANSCENDENT $ Per month / user No
TENNA $ Per month / user No
AGILEASSETS $ Per month / user No
CHAMPS $ Per month / user No


Top 10 Alternatives & Competitors to SapphireIMS

– SolarWinds Service Desk
– SysAid
– Freshservice
– Vivantio
– JIRA Service Management
– Tickhelp
– Kpam
– Oracle Rightnow
– Typedesk
– Diabolocom

Free Alternatives to SapphireIMS

– Tracmor

You can also take a look at other business apps, like our Tradogram review and our ProEst review.

Comparison with Similar Software & Contenders

Take an in-depth look at popular Customer Management Software and Customer Service & Support Software to find out which one is right for your needs. Discover how these Help Desk Software compare to SapphireIMS when it comes to features, ease of use, customer support and user reviews. Explore software, Compare options and alternatives, Read reviews and Find your solution !

Compare Help Desk Software


9.2Expert Score
SapphireIMS Review
SapphireIMS is an excellent help desk SaaS software to advise for your company or business.
Ease of use
Customer support
Value for money
  • SaaS platform
  • Not always the cheapest option

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