SapphireIMS
SapphireIMS : Reviews, Pricing, Features & Alternatives
$1,500.00
SapphireIMS is a Help Desk Software. Price : $1500 (free trial available). Review SapphireIMS : Overview & Pricing
SapphireIMS Overview : Features, Pricing, Reviews & Alternatives
SapphireIMS is a Help Desk Software intended for businesses. Let’s discover user reviews, features and prices of this business app.
SapphireIMS is listed as a Help Desk Software and Customer Service & Support Software for companies and is used for Help Desk, EAM, ITSM, Service Desk …
SapphireIMS price starts from $ 1500 per user and per month (free trial available).
Increase the efficiency of your employees with an intelligent Service Desk based on ITIL
What is SapphireIMS ?
SapphireIMS is an advanced back-office digitization software platform that helps you make your back-office tasks hyper-agile by digitizing and automating them. It offers flexible and intelligent solutions for business service monitoring, IT service management, IT automation, and IT asset management to improve your IT operations at scale. SapphireIMS drives all your administrative processes and applies ITIL best practices to each one. Sapphire Enterprise Service Management connects all of your functions to operate as a single entity, eliminating silos. From contracts to entitlements, IT to non-IT, hardware to software, and real to virtual, SapphireIMS’ enterprise asset management system automates the management and tracking of all your assets. It offers intelligent automation, prebuilt templates, and compliance with industry-specific laws, ensuring all compliance and risk is prioritized and managed. You can stay on top of contract management, IT policies, patch management, and software updates, and take automated preventative action to maintain 100% compliance. It offers templates in the cloud and on premises. Plus, it can seamlessly integrate with your existing infrastructure to enhance collaboration.
iDonate’s main feature is its fundraising solution, which enables SMS via mobile devices, peer-to-peer fundraisers, and engagement tools such as real-time goal counters. Customizable donation forms can be integrated directly into the organization’s website, partner sites, blogs, or Facebook pages. The donation feature allows for automated business matching, recurring donations, and more.
SapphireIMS Service Desk is a complete ITIL 2011 certified enterprise-grade IT service management suite. It helps business enterprises and service providers manage service operations and ensure guaranteed service delivery to their customers in accordance with defined service level objectives. SapphireIMS enables you to implement ITIL best practices for incident, problem, change and service execution processes to make service delivery standardized and agile. Helpdesk offers 100% visibility and improves service delivery performance through metrics, compliance, and SLA escalations. Built-in analytics and insights from custom dashboards and reports help CxOs make informed decisions.
SapphireIMS Review : Pros & Cons
Pros & Cons
When it comes to finding the right Help Desk tools to manage your business, you have too many options – and they all come with their strengths and weaknesses.
One such familiar name in this arena is SapphireIMS, and as you may have guessed from the title, this review will tell you more about SapphireIMS’s pros and cons.
Weighing the pros & cons is essential before selecting this tool for your business and your team.
SapphireIMS Pros : Key Benefits
– SaaS platform
– Scalability and integration
– Frequent releases / updates
– High Compatibility
SapphireIMS Cons
– Con : Not always the cheapest option : Help Desk Software average cost is $ 89 .
– Con : Custom integrations can come at a price.
SapphireIMS Features
Here is the list of the main features of this computer software :
– Workflow
– Facility Management
– API
– Inventory Management
– Activity Dashboard
– Alerts / Escalation
– Alerts/Notifications
– Asset Lifecycle Management
– Asset Tracking
– Audit Management
– Availability Management
– CMDB
– Capacity Management
– Change Management
– Compliance Tracking
– Configurable Workflow
– Configuration Management
– Contract/License Management
– Cost Tracking
– Dashboard Creation
Main function & Pro Features
– Workflow
– Facility Management
– API
– Inventory Management
– Activity Dashboard
– Alerts / Escalation
– Alerts/Notifications
– Asset Lifecycle Management
– Asset Tracking
– Audit Management
– Availability Management
– CMDB
– Capacity Management
– Change Management
– Compliance Tracking
– Configurable Workflow
– Configuration Management
– Contract/License Management
– Cost Tracking
– Dashboard Creation
SapphireIMS Integrations
SapphireIMS integrates with more than 2 applications & plugins like SAP (…) : database connection, synchronize data, share files (…) to improve your workflow and increase your productivity !
It also provides a powerful API toolkit that allows developers to build web services and exchange data.
Top 20 SapphireIMS integrations
– SAP
SapphireIMS Pricing
The SapphireIMS pricing plan starts from $ 1500 per month and per user, but this price is likely to change because different options are offered by the developer : number of licenses, additional functions, add-ons, bundles …
SapphireIMS offers several pricing plans :
– Sapphireims : $ 1500,00 per user / per month
– Start : –
– Professional : –
– Enterprise : –
– Premium : –
| Sapphireims | Start | Professional | Enterprise | Premium |
| $1500,00 | – | – | – | – |
| Per year | Per year | Per year | Per year | Per year |
| Per user | Per user | Per user | Per user | Per user |
Save $$$ on SaaS and on-premise Software Subscriptions to help your create, grow and scale your business : annual billing usually is cheaper than monthly billing and you can expect 10% to 20% discount.
Sign up for a trial and start using it right away !
Free trials usually are time limited or feature limited but this is a good way to ensure it is the right option for your business before making a purchase.
Screenshot of the Vendor Pricing Page :
Software Pricing Plans
Pricing Details
Pricing Model : Subscription
Free trial : Available
Free plan : Yes, free version
Freemium : Freemium software
Starting price : $ 1500,00
Entry-level set up fee : No setup fee
The pricing details were last updated this year from the vendor website or retrieved from publicly accessible pricing materials and may be different from actual. Please confirm pricing and deals with the vendor website before purchasing.
Deployment & Setup
SapphireIMS is a cloud-based Help Desk platform : its infrastructure is hosted in the United States (probably on AWS, Microsoft Azure or Google Cloud Platform).
sapphireims is a SaaS (Software as a Service) / web application : a web browser on a computer is required for full functionality of features and manage dashboard.
It supports desktop operating systems (like Windows and Mac OS …) and mobile platforms (like Android and iOS).
Technical Details & Specifications
Deployment : Cloud / SaaS
Desktop Operating Systems : Windows / Mac OS / Linux …
Mobile Platforms : Android / iOS – iPhone – iPad
Native Apps / Mobile Applications : –
GDPR compliance : No information
Supported languages
This application software supports the following languages : English …
Support & Training
Any problem with this computer program ? The vendor offers the following customer service & support to help teams get the most out of their business application : Chat, Email / Help Desk, FAQs / Forum, Knowledge Base, Phone Support, Online Support …
Hotline : +91 80 4650 7400
Training options : Documentation, In Person, Live Online, Webinars …
Industry & Customers
Who use SapphireIMS ?
This software package is tailored to business needs : Non Profit, Medium Company, Large Company …
This web-based application is recommended for trades : PR, Sales …
This cloud software is used in the sectors : Services …
Customer References
Testimonials & Customer References to decide if this is the right business software or service for your company : Bharat Forge, Brillio, Evry, Croma, Essar, Indiabulls, Orchid Chemicals and Pharmaceuticals Ltd …
Awards & Recognitions
No information .
Screenshots
This computer program has an ergonomic, intuitive and customizable user interface, which will improve team productivity and collaborative work within your company (Entrepreneur, Freelancer, Large Company …)
SapphireIMS Screenshots & Images : UI, dashboard …
SapphireIMS Business Software Pricing
SapphireIMS Features & Overview
SapphireIMS Screenshot
SapphireIMS Screenshot
Videos
Video #1
Video #2
SapphireIMS Reviews
Here is our opinion on SapphireIMS : this is an excellent help desk software to advise .
SapphireIMS User Reviews & Ratings
Online and customer reviews of SapphireIMS software are quite plentiful and overall very positive :
Overall rating : 4,6/5
Value for money : 4,3/5
Functionality : 4,2/5
Usefulness : 4,3/5
Ease of use : 4,3/5
User rating Excellent : 10%
User rating Very Good : 90%
User rating Average : 0%
User rating Poor : 0%
User rating Terrible : 0%
Popularity on social networks : 2316 followers on LinkedIn
Your Customer Review on SapphireIMS
What is your opinion about this app ? Submit your review and tell us about your overall opinion : experience with this SaaS software, rating, ease of use, customer service, value for money, Pros & Cons …
Customer reviews and feedbacks play an increasingly important role in the business software buying process. You can provide in-depth review and share your buying advice / reviewer sentiment : what is your likelihood to recommend SapphireIMS ? What is your likelihood to renew ?
FAQs
Why use a Help Desk Software ?
Customer support software (help desk – after-sales service) makes it possible to manage after-sales service and customer questions and problems. Customer support software improves relations between the company and its customers: help desk, after-sales service.
According to various sources, most used business software are : Zendesk (market share : 17,40%), HP Service Manager (17,10%), Livechat (8,30%), ServiceNow (5,40%), SysAid Help Desk (2,60%), Snapengage (1,40%), ConnectWise (1,20%), LiveZilla (1,10%), Uservoice (1,00%), MightyCall (0,90%), LiveOps (0,60%), LiveAgent (0,40%), WebsiteAlive (0,30%), Iadvize (0,20%), osTicket (0,20%), Front (0,10%), Velaro (0,10%), Casengo (0,10%), Usersnap (0,10%)
Main functions are : IT Asset Management, Network monitoring and management, Knowledge management, Configuration Management, Service catalog management, License management
Main characteristics are : Customer service, Chrome extension, Shortcuts for Gmail, Fast email writing, SAAS software, Artificial intelligence – AI, Customer service, MarTech, CivicTech – GovTech, Communication, Webmarketing, e-commerce, Customer service, helpdesk, database knowledge, on demand, software as a service, customer support, forums, Social and communications, Knowledge base, SAAS software, Social media, Service customers, RetailTech, SAAS software, knowledge base, service center, service management, ticketing
Help Desk Software Average Price : from $ 5,00 to $ 499,00 with an average price of $ 89,00 . We have identified more than 249 competitors on the market.
Help Desk Software Review
Company details
Developed by TECKNODREAMS, Inc.
HQ location : India
Founded :
Total revenue :
Industry : B2B SaaS company
Software Category : Customer Management Software > Customer Service & Support Software > Help Desk Software
Schema : SoftwareApplication > BusinessApplication
Tags : …
Website : visit sapphireims.com
About This Article
This page was composed and published by SaaS-Alternatives.
The information (and product details) outlined above is provided for informational purposes only. Please Check the vendor’s website for more detailed information.
Our opinion on SapphireIMS is independent in order to highlight the strengths and weaknesses of this Help Desk Software. Our website is supported by our users. We sometimes earn affiliate commission when you click through the affiliate links on our website.
SapphireIMS Alternatives
If you’re understanding the drawbacks and you’re looking for a SapphireIMS alternative, there are more than 60 competitors listed on SaaS-Alternatives !
If you’re in the market for a new software solution, the best approach is to narrow down your selection and then begin a free trial or request a demo.
Compare SapphireIMS Pricing Against Competitors
| Software | Starting Price | Billed | Free Trial |
| SAPPHIREIMS | $ | Per month / user | Yes |
| MANAGEENGINE ANALYTICS PLUS | $2395 | Per month / user | Yes |
| IBM MAXIMO | $ | Per month / user | Yes |
| CHEQROOM | $100 | Per month / user | Yes |
| NUVOLO | $ | Per month / user | No |
| INFOR CLOUDSUITE EAM | $ | Per month / user | No |
| TRANSCENDENT | $ | Per month / user | No |
| TENNA | $ | Per month / user | No |
| AGILEASSETS | $ | Per month / user | No |
| CHAMPS | $ | Per month / user | No |
Top 10 Alternatives & Competitors to SapphireIMS
– SolarWinds Service Desk
– SysAid
– Freshservice
– Vivantio
– JIRA Service Management
– Tickhelp
– Kpam
– Oracle Rightnow
– Typedesk
– Diabolocom
Free Alternatives to SapphireIMS
– Tracmor
You can also take a look at other business apps, like our Tradogram review and our ProEst review.
Comparison with Similar Software & Contenders
Take an in-depth look at popular Customer Management Software and Customer Service & Support Software to find out which one is right for your needs. Discover how these Help Desk Software compare to SapphireIMS when it comes to features, ease of use, customer support and user reviews. Explore software, Compare options and alternatives, Read reviews and Find your solution !
