Snapengage
Snapengage : Reviews, Pricing, Features & Alternatives
$60.00
Snapengage is a Help Desk Software. Price : $60 (free trial available). Review Snapengage : Overview & Pricing
Snapengage Overview : Features, Pricing, Reviews & Alternatives
Snapengage is a Help Desk Software intended for businesses. Let’s discover user reviews, features and prices of this business app.
Snapengage is listed as a Help Desk Software and Customer Service & Support Software for companies and is used for Customer Service, Live Chat, Sales Management, Lead Management, Live Chat …
Snapengage price starts from $ 60 per user and per month (free trial available).
SnapEngage is customizable live chat software for sales and support.
Renew your customer experiences with live chat
What is Snapengage ?
SnapEngage is business chat monitoring software that helps sales and support teams drive and improve customer engagement, driving more sales through live chat. It’s designed to capture and convert as many leads as possible by creating custom workflows that work best for individual businesses. Companies have access to an omnichannel chat solution that allows them to connect with customers through SMS, Twitter, Facebook Messenger, Zalo, WeChat, etc. It has also equipped various bots, such as Guide Bot, Info-Capture Bot, API Bot, and Answer. Bot, where customers can text and get the answers they’re looking for. SnapEngage includes automation capabilities through which it automatically syncs leads and contacts with the user’s CRM or help desk as needed. It is HIPAA-compliant software that enables healthcare organizations to effectively interact with patients, increase customer satisfaction, and reduce cost per interaction. In addition, the software even helps users monitor chat agent performance through detailed reports and make data-driven decisions to deliver quality customer experiences.
We partner with sales managers and directors to generate leads, grow your sales pipeline, and reach more prospects. We’re working with the leaders of the Customer Success and Technical Support teams to more easily manage customer inquiries, increase customer satisfaction, and retain more customers. We help clients measure success with insightful analytics, survey results, and more.
Our HealthEngage chat solution is designed from the ground up to help our healthcare customers. HealthEngage is HIPAA compliant and provides a secure way to communicate with patients.
We help clients measure success with insightful analytics, survey results, and more.
SnapEngage, at its basic level, is a tool that allows your visitors to contact you via email and live chat. So it is useful on a help page or FAQ page to be able to answer questions from your visitors. Offer a 14-day free trial so you can try it out before signing up for a plan.
Highly customizable live chat software for sales and support. SnapEngage Live Chat turns prospects into customers and customers into loyal advocates.
Highly customizable live chat software for sales and support. SnapEngage Live Chat turns prospects into customers and customers into loyal advocates.
SnapEngage is a powerful live chat solution. Without installing any software, your sales and support teams can chat with your website visitors as they browse. Agents use their favorite instant messaging solution and don’t need to learn yet another system.
Powerful analysis tools
Business chat software for companies. Capture more leads, drive conversions, reduce response times, and increase customer satisfaction with SnapEngage.
SnapEngage is a powerful live chat solution. Without installing any software, your sales and support teams can chat with your website visitors as they browse. Agents use their favorite instant messaging solution and don’t need to learn yet another system.
SnapEngage offers business chat software for sales and support teams. With over 21,000 users in 87 countries, our customers consistently capture more leads, increase CSAT/NPS, and lower cost per engagement after implementing SnapEngage.
Snapengage Review : Pros & Cons
Pros & Cons
When it comes to finding the right Help Desk tools to manage your business, you have too many options – and they all come with their strengths and weaknesses.
One such familiar name in this arena is Snapengage, and as you may have guessed from the title, this review will tell you more about Snapengage’s pros and cons.
Weighing the pros & cons is essential before selecting this tool for your business and your team.
Snapengage Pros : Key Benefits
– SnapEngage’s advanced CRM and help desk integrations work seamlessly with your existing workflows and increase your team’s efficiency
– File Sharing: Agents and visitors can share images and other files with a single click, all within the chat window.
– Proactive Chat Invitations, Call-Me, SMS-to-Chat, File Sharing, Sneak Peek, and Co-Browsing give your team the tools they need to engage, support, and convert your site visitors to the site. Web.
– Simple offline form – Visitors can leave a simple message for agents to address later.
– Access the powerful and easy-to-use chat portal from any web browser and instantly connect with your website visitors
– SnapEngage connects with hundreds of third-party services, including Salesforce, HubSpot, Zendesk, Basecamp, Hootsuite, Facebook, and more.
– Proactive Invitations – SnapEngage automatically invites visitors to chat.
– SnapEngage’s new design studio puts powerful design tools at your fingertips so you can create beautiful, fully customized chat experiences that match your brand.
– SnapEngage is proud to offer HIPAA compliance on select plans
– Facebook Messenger Integration: Chat with visitors and prospects on social platforms like Facebook Messenger, Twitter, and WeChat.
Snapengage Cons
– Con : Custom integrations can come at a price.
Snapengage Features
Here is the list of the main features of this computer software :
– Reporting – Reports
– Detailed statistics
– Tracking – Tracking
– Workflow
– Proactive discussion
– Offline Messaging – Offline Mode
– Instant messaging – chat
– Messaging can be integrated into a website
– Canned responses – pre-recorded
– Transfer between operators
– Management of a website
– Visit statistics
– Visitor statistics
– Screen recording – screenshot
– Customer profile management
– Visitor management
– Personalization
– Authentication
– Data encryption
– User navigation control
Main function & Pro Features
– Reporting – Reports
– Detailed statistics
– Tracking – Tracking
– Workflow
– Proactive discussion
– Offline Messaging – Offline Mode
– Instant messaging – chat
– Messaging can be integrated into a website
– Canned responses – pre-recorded
– Transfer between operators
– Management of a website
– Visit statistics
– Visitor statistics
– Screen recording – screenshot
– Customer profile management
– Visitor management
– Personalization
– Authentication
– Data encryption
– User navigation control
Snapengage Integrations
Snapengage integrates with more than 38 applications & plugins like Facebook, Desk.com and Basecamp (…) : database connection, synchronize data, share files (…) to improve your workflow and increase your productivity !
It also provides a powerful API toolkit that allows developers to build web services and exchange data.
Top 20 Snapengage integrations
– Basecamp
– Desk.com
– Facebook
– FreshDesk
– G Suite
– Google Analytics
– Google Docs
– Help Scout
– Highrise
– HootSuite
– HubSpot
– Jira
– LinkedIn
– Microsoft Dynamics
– Pivotal Tracker
– Salesforce
– SAP
– Segment.com
– UserVoice
– Zendesk
Snapengage Pricing
The Snapengage pricing plan starts from $ 60 per month and per user, but this price is likely to change because different options are offered by the developer : number of licenses, additional functions, add-ons, bundles …
Snapengage offers several pricing plans :
– Essentials : $ 60,00 per user / per month
– Start : $ 140,00 per user / per month
– Professional : $ 420,00 per user / per month
– Enterprise : –
– Premium : –
| Essentials | Start | Professional | Enterprise | Premium |
| $60,00 | $140,00 | $420,00 | – | – |
| Per month | Per month | Per month | Per month | Per month |
| Per user | Per user | Per user | Per user | Per user |
Save $$$ on SaaS and on-premise Software Subscriptions to help your create, grow and scale your business : annual billing usually is cheaper than monthly billing and you can expect 10% to 20% discount.
Sign up for a trial and start using it right away !
Free trials usually are time limited or feature limited but this is a good way to ensure it is the right option for your business before making a purchase.
Screenshot of the Vendor Pricing Page :
Snapengage Pricing Plans
Pricing Details
Pricing Model : Subscription
Free trial : Yes : 7 days
Free plan : No free plan
Freemium : No information
Starting price : $ 60,00
Entry-level set up fee : No setup fee
The pricing details were last updated this year from the vendor website or retrieved from publicly accessible pricing materials and may be different from actual. Please confirm pricing and deals with the vendor website before purchasing.
Deployment & Setup
Snapengage is a cloud-based Help Desk platform : its infrastructure is hosted in the United States (probably on AWS, Microsoft Azure or Google Cloud Platform).
snapengage is a SaaS (Software as a Service) / web application : a web browser on a computer is required for full functionality of features and manage dashboard.
It supports desktop operating systems (like Windows and Mac OS …) and mobile platforms (like Android and iOS).
There’s also native mobile apps for iPhone & iPads on Apple’s App Store and for smartphones & tablets on Google Play Store.
Technical Details & Specifications
Deployment : Cloud / SaaS
Desktop Operating Systems : Windows / Mac OS / Linux …
Mobile Platforms : Android / iOS – iPhone – iPad / Mobile Web
Native Apps / Mobile Applications : iOS App & Android App
GDPR compliance : No information
Supported languages
This application software supports the following languages : English, German, Arabic, Chinese, Spanish, French, Italian, Japanese, Portuguese, Russian …
Support & Training
Any problem with this computer program ? The vendor offers the following customer service & support to help teams get the most out of their business application : 24/7 Live support, Chat, Email / Help Desk, FAQs / Forum, Knowledge Base, Phone Support, Online Support …
Hotline : 30 36 47 92 22
Training options : Documentation, In Person, Live Online, Videos, Webinars …
Industry & Customers
Who use Snapengage ?
This software package is tailored to business needs : Small and Medium companies, Medium companies (Turnover : – $50 million) in countries like United Kingdom …
This web-based application is recommended for trades : Purchasing, Administrative, PR, Accounting …
This cloud software is used in the sectors : Software, Hospitals and health care …
Customer References
Testimonials & Customer References to decide if this is the right business software or service for your company : Vantage Production, Cvs Business Rent & Rates Specialists, Industrial Color Inc, Magento, Usertestingdotcom, Sendgrid, Taskrabbit …
Awards & Recognitions
This tech company won several customer review awards from comparison websites, like Leader in Live Chat software, Highly Rated Live Chat software, and Part of World’s fastest growing SaaS companies according to SaaS 1000 .
Screenshots
This computer program has an ergonomic, intuitive and customizable user interface, which will improve team productivity and collaborative work within your company (Entrepreneur, Freelancer, Large Company …)
Snapengage Screenshots & Images : UI, dashboard …
Snapengage Business Software Pricing
Snapengage Features & Overview
Snapengage Screenshot
Snapengage Screenshot
Videos
Video #1
Video #2
Snapengage Reviews
Here is our opinion on Snapengage : this is an excellent help desk software to recommend .
Snapengage User Reviews & Ratings
Online and customer reviews of Snapengage software are quite plentiful and overall very positive :
Overall rating : 4,7/5
Value for money : 4,4/5
Functionality : 4,3/5
Usefulness : 4,4/5
Ease of use : 4,4/5
User rating Excellent : 69%
User rating Very Good : 29%
User rating Average : 8%
User rating Poor : 0%
User rating Terrible : 1%
Exceptional support: We are happy to answer your questions and provide solutions. Proactive Invitations
Popularity on social networks : 2813 followers on Twitter
Your Customer Review on Snapengage
What is your opinion about this app ? Submit your review and tell us about your overall opinion : experience with this SaaS software, rating, ease of use, customer service, value for money, Pros & Cons …
Customer reviews and feedbacks play an increasingly important role in the business software buying process. You can provide in-depth review and share your buying advice / reviewer sentiment : what is your likelihood to recommend Snapengage ? What is your likelihood to renew ?
FAQs
Why use a Help Desk Software ?
Customer support software (help desk – after-sales service) makes it possible to manage after-sales service and customer questions and problems. Customer support software improves relations between the company and its customers: help desk, after-sales service.
According to various sources, most used business software are : Zendesk (market share : 17,40%), HP Service Manager (17,10%), Livechat (8,30%), ServiceNow (5,40%), SysAid Help Desk (2,60%), Snapengage (1,40%), ConnectWise (1,20%), LiveZilla (1,10%), Uservoice (1,00%), MightyCall (0,90%), LiveOps (0,60%), LiveAgent (0,40%), WebsiteAlive (0,30%), Iadvize (0,20%), osTicket (0,20%), Front (0,10%), Velaro (0,10%), Casengo (0,10%), Usersnap (0,10%)
Main functions are : IT Asset Management, Network monitoring and management, Knowledge management, Configuration Management, Service catalog management, License management
Main characteristics are : Customer service, Chrome extension, Shortcuts for Gmail, Fast email writing, SAAS software, Artificial intelligence – AI, Customer service, MarTech, CivicTech – GovTech, Communication, Webmarketing, e-commerce, Customer service, helpdesk, database knowledge, on demand, software as a service, customer support, forums, Social and communications, Knowledge base, SAAS software, Social media, Service customers, RetailTech, SAAS software, knowledge base, service center, service management, ticketing
Help Desk Software Average Price : from $ 5,00 to $ 499,00 with an average price of $ 89,00 . We have identified more than 249 competitors on the market.
Help Desk Software Review
Company details
Developed by SNAPENGAGE, Inc. (@snapengage on Twitter)
About SnapEngage: SnapEngage is a powerful live chat solution. Without installing any software, your sales and support teams can chat with your website visitors as they browse. Agents use their preferred instant messaging solution and don’t need to learn another system.
HQ location : USA
Founded in 2008
Total revenue :
Industry : B2B SaaS company
Software Category : Customer Management Software > Customer Service & Support Software > Help Desk Software
Schema : SoftwareApplication > BusinessApplication
Tags : Messaging Chat | live chat | customer relationship manager | CRM …
Website : visit snapengage.com
About This Article
This page was composed and published by SaaS-Alternatives.
The information (and product details) outlined above is provided for informational purposes only. Please Check the vendor’s website for more detailed information.
Our opinion on Snapengage is independent in order to highlight the strengths and weaknesses of this Help Desk Software. Our website is supported by our users. We sometimes earn affiliate commission when you click through the affiliate links on our website.
Snapengage Alternatives
If you’re understanding the drawbacks and you’re looking for a Snapengage alternative, there are more than 71 competitors listed on SaaS-Alternatives !
If you’re in the market for a new software solution, the best approach is to narrow down your selection and then begin a free trial or request a demo.
Compare Snapengage Pricing Against Competitors
| Software | Starting Price | Billed | Free Trial |
| SNAPENGAGE | $16 | Per month / user | Yes |
| ZENDESK CHAT | $19 | Per month / user | Yes |
| TAWK.TO | $ | Per month / user | Yes |
| LIVECHAT | $16 | Per month / user | Yes |
| INTERCOM | $59 | Per month / user | No |
| JIVOCHAT | $13 | Per month / user | Yes |
| CRISP | $25 | Per month / user | Yes |
| OLARK | $ | Per month / user | Yes |
| FRESHDESK MESSAGING (FORMERLY FRESHCHAT) | $999 | Per month / user | Yes |
| PROVIDE SUPPORT | $8,25 | Per month / user | Yes |
Top 10 Alternatives & Competitors to Snapengage
– Conversational Cloud
– JivoChat
– LiveChat
– LiveHelpNow
– Zendesk
– Salesforce Service Cloud
– Zoho Desk
– Teamwork Desk
– Zendesk
– Freshdesk
Free Alternatives to Snapengage
– tawk.to
– JivoChat
– Crisp
SaaS alternatives
Intercom : Intercom is a customer communication platform with a suite of integrated products for each team, including sales, marketing, products, and support. Have targeted communication with customers on your website, in apps, and via email.
tawk.to : It is a live chat messaging and support application that focuses on successful communication between businesses and their customers.
LiveChat : LiveChat provides a live chat application with web analytics and support features, allowing online businesses to communicate with visitors in real time.
Olark : Olark is a lightweight tool for chatting with your website visitors using your existing instant messaging client. Visitors to your website appear as friends on your friends list, their messages appear as instant messages.
Zopim : Zopim focuses on meeting the needs of web users that have not been met by other chat solutions: the need for usability, convenience, and design simplicity.
You can also take a look at other business apps, like our Trainerize review and our Planday review.
Comparison with Similar Software & Contenders
Take an in-depth look at popular Customer Management Software and Customer Service & Support Software to find out which one is right for your needs. Discover how these Help Desk Software compare to Snapengage when it comes to features, ease of use, customer support and user reviews. Explore software, Compare options and alternatives, Read reviews and Find your solution !
