Sparkcentral
Sparkcentral : Reviews, Pricing, Features & Alternatives
$600.00
Sparkcentral is a Social Media Support Software. Price : $600. Review Sparkcentral : Overview & Pricing
Sparkcentral Overview : Features, Pricing, Reviews & Alternatives
Sparkcentral is a Social Media Support Software intended for businesses. Let’s discover user reviews, features and prices of this business app.
Sparkcentral is listed as a Social Media Support Software and Customer Service & Support Software for companies and is used for Customer Service, Customer Support, Help Desk, Customer Engagement, Help Desk …
Sparkcentral price starts from $ 600 per user and per month .
Sparkcentral enables businesses to manage high volumes of customer service interactions on social media.
Customer Service Saas Platform for Asynchronous Messaging
Enterprise social media support platform
What is Sparkcentral ?
Hootsuite’s Sparkcentral is a SaaS platform designed to help businesses manage customer service operations across various asynchronous messaging channels, such as WhatsApp, Viber, Messenger, email or web chat, as well as social media platforms. Facebook and Instagram. Features include autoresponders, skill-based routing, customer segmentation, notifications, audit trails, single sign-on, prioritization, and reporting.
Sparkcentral is a customer engagement tool that enables one-to-one messaging across social channels.
If you’re dealing with an influx of questions on social media, your team needs to work quickly and accurately. Sparkcentral empowers your team to deliver the best customer experience on social media.
Hootsuite’s Sparkcentral is a social customer service solution that aims to empower users to maintain a personal touch, as a cloud-based customer engagement platform that caters specifically to customer service teams within large corporations, enabling them to provide real-time social customer service. Service. Sparkcentral’s software profiles each social client to ensure the right conversations are automatically prioritized and routed to the customer support team, who can then respond quickly and accurately. Whether it’s a performance-driven solution, increased customer satisfaction, or a perfectly balanced messaging strategy, Sparkcentral is designed to help you find a custom solution to achieve your goals. Sparkcentral has users from clients like Emirates, Air Canada, Engie, AXA, DPD, Concentrix, Noon, Careem and Slack. an increase in customer satisfaction or a perfectly balanced messaging strategy, Sparkcentral is designed to help you find a customized solution to achieve your goals. Sparkcentral has users from clients like Emirates, Air Canada, Engie, AXA, DPD, Concentrix, Noon, Careem and Slack. CRM features Reporting and analytics features
If you’re dealing with an influx of questions on social media, your team needs to work quickly and accurately. Sparkcentral empowers your team to deliver the best customer experience on social media.
Sparkcentral enables businesses to manage high volumes of customer service interactions on social media.
Sparkcentral enables businesses to manage high volumes of customer service interactions on social media.
Simple, efficient, engaged and personalized – Sparkcentral enables the future of digital customer engagement at every stage of your customer journey. Connect with your target audience seamlessly through any messaging channel. Your customers want to communicate with you through a variety of digital messaging channels, including social media, WhatsApp, Facebook Messenger, WeChat, Google, SMS… and with your brand website or mobile app. Optimize your customer experience by managing all your conversations on our automated messaging platform. Hootsuite’s Sparkcentral offers a SaaS platform for digital customer service: listen, support, and engage with your customers on the channels they love. We provide a turnkey business contact solution that integrates a wide range of asynchronous communication channels.
Sparkcentral Review : Pros & Cons
Pros & Cons
When it comes to finding the right Social Media Support tools to manage your business, you have too many options – and they all come with their strengths and weaknesses.
One such familiar name in this arena is Sparkcentral, and as you may have guessed from the title, this review will tell you more about Sparkcentral’s pros and cons.
Weighing the pros & cons is essential before selecting this tool for your business and your team.
Sparkcentral Pros : Key Benefits
– Automated Workflow – Sparkcentral’s push technology automatically distributes social media posts to every rep on duty, ensuring comprehensive coverage. Collision control: Eliminate embarrassing duplicate responses with Sparkcentral’s collision prevention – no one can reply to the same messages. Internal Collaboration – Chat directly within the Sparkcentral app for quick answers that can be shared immediately with customers without switching between apps. Real-time customer management: When your customer expects a response in less than ten minutes, even a 90-second delay can affect your customers’ happiness. Crisis Management: Let’s say you get 1 million tweets in 1 hour, maybe there’s breaking news or a crisis, you have a tool in your corner that can handle the volume. Customer-centric interface: Increase customer lifetime value. Full conversation history allows you to quickly access and understand your customer and all their past interactions. Personalized Communication: Sparkcentral gives each rep the option of a signature so your customers know they’re talking to a real human, not a robot.
– Respond at the speed of the moment: By reducing the time it takes for an agent to respond to a request, the customer only sees a quick and complete response on social media. Say goodbye to messy data: Sparkcentral has flexible reporting features that let you tag and track sentiment that matters to your business. Built for teams – No matter the size of your team, Sparkcentral is invaluable for engaging your customers.
– By appointment.
– Frequent releases / updates
– High Compatibility
Sparkcentral Cons
– Con : Custom integrations can come at a price.
Sparkcentral Features
Here is the list of the main features of this computer software :
– Workflow
– Visitor Targeting
– AI/Machine Learning
– Offline Form
– API
– Agent Scheduling
– Alerts / Escalation
– Co-Browsing
– Alerts/Notifications
– Knowledge Database
– Auto-Responders
– Shortcut Messages
– Automated Routing
– Call Me Option
– Call Center Management
– Persistent Chat
– Canned Responses
– Chat/Messaging
– Chatbot
– Communication Management
Main function & Pro Features
– Workflow
– Visitor Targeting
– AI/Machine Learning
– Offline Form
– API
– Agent Scheduling
– Alerts / Escalation
– Co-Browsing
– Alerts/Notifications
– Knowledge Database
– Auto-Responders
– Shortcut Messages
– Automated Routing
– Call Me Option
– Call Center Management
– Persistent Chat
– Canned Responses
– Chat/Messaging
– Chatbot
– Communication Management
Sparkcentral Integrations
Sparkcentral integrates with more than 7 applications & plugins like Salesforce (…) : database connection, synchronize data, share files (…) to improve your workflow and increase your productivity !
It also provides a powerful API toolkit that allows developers to build web services and exchange data.
Top 20 Sparkcentral integrations
– Salesforce
Sparkcentral Pricing
The Sparkcentral pricing plan starts from $ 600 per month and per user, but this price is likely to change because different options are offered by the developer : number of licenses, additional functions, add-ons, bundles …
Sparkcentral offers several pricing plans :
– Sparkcentral : $ 600,00 per user / per month
– Start : –
– Professional : –
– Enterprise : –
– Premium : –
| Sparkcentral | Start | Professional | Enterprise | Premium |
| $600,00 | – | – | – | – |
| Per month | Per month | Per month | Per month | Per month |
| Per user | Per user | Per user | Per user | Per user |
Save $$$ on SaaS and on-premise Software Subscriptions to help your create, grow and scale your business : annual billing usually is cheaper than monthly billing and you can expect 10% to 20% discount.
Sign up for a trial and start using it right away !
Free trials usually are time limited or feature limited but this is a good way to ensure it is the right option for your business before making a purchase.
Screenshot of the Vendor Pricing Page :
Software Pricing Plans
Pricing Details
Pricing Model : Subscription
Free trial : Yes : 30 days
Free plan : Yes, free version
Freemium : Freemium software
Starting price : $ 600,00
Entry-level set up fee : No setup fee
The pricing details were last updated this year from the vendor website or retrieved from publicly accessible pricing materials and may be different from actual. Please confirm pricing and deals with the vendor website before purchasing.
Deployment & Setup
Sparkcentral is a cloud-based Social Media Support platform : its infrastructure is hosted in the United States (probably on AWS, Microsoft Azure or Google Cloud Platform).
sparkcentral is a SaaS (Software as a Service) / web application : a web browser on a computer is required for full functionality of features and manage dashboard.
It supports desktop operating systems (like Windows and Mac OS …).
Technical Details & Specifications
Deployment : Cloud / SaaS
Desktop Operating Systems : Windows / Mac OS / Linux …
Mobile Platforms : –
Native Apps / Mobile Applications : –
GDPR compliance : No information
Supported languages
This application software supports the following languages : English, German, Arabic, Chinese, Spanish, French, Italian, Japanese, Portuguese, Russian …
Support & Training
Any problem with this computer program ? The vendor offers the following customer service & support to help teams get the most out of their business application : 24/7 Live support, Chat, Email / Help Desk, FAQs / Forum, Knowledge Base, Phone Support, Online Support …
Hotline : Yes
Training options : Documentation, In Person, Live Online, Webinars …
Industry & Customers
Who use Sparkcentral ?
This software package is tailored to business needs : Public Administration, Medium Company, Large Company …
This web-based application is recommended for trades : PR, Sales …
This cloud software is used in the sectors : Services …
Customer References
Testimonials & Customer References to decide if this is the right business software or service for your company : Lyft, Buffer, Mailbox …
Awards & Recognitions
No information .
Screenshots
This computer program has an ergonomic, intuitive and customizable user interface, which will improve team productivity and collaborative work within your company (Medium Company, Non Profit, Public Administration …)
Sparkcentral Screenshots & Images : UI, dashboard …
Sparkcentral Business Software Pricing
Sparkcentral Features & Overview
Sparkcentral Screenshot
Sparkcentral Screenshot
Videos
Video #1
Video #2
Sparkcentral Reviews
Here is our opinion on Sparkcentral : this is a very popular social media support software to recommend .
Sparkcentral User Reviews & Ratings
Online and customer reviews of Sparkcentral software are quite plentiful and overall very positive :
Overall rating : 4,4/5
Value for money : 4,1/5
Functionality : 3,7/5
Usefulness : 4,1/5
Ease of use : 4,1/5
User rating Excellent : 63%
User rating Very Good : 32%
User rating Average : 4%
User rating Poor : 0%
User rating Terrible : 0%
Automated Workflow
Popularity on social networks : 4069 followers on Twitter
Your Customer Review on Sparkcentral
What is your opinion about this app ? Submit your review and tell us about your overall opinion : experience with this SaaS software, rating, ease of use, customer service, value for money, Pros & Cons …
Customer reviews and feedbacks play an increasingly important role in the business software buying process. You can provide in-depth review and share your buying advice / reviewer sentiment : what is your likelihood to recommend Sparkcentral ? What is your likelihood to renew ?
FAQs
Why use a Social Media Support Software ?
Social media customer support software is all about listening and proactively responding to support issues on social media. Social customer service has become one of the most important ways businesses use social technology. This was driven by consumers who quickly discovered that the quickest way to get a response from customer service was not to call the company and open a support ticket, but to tweet an issue. to the whole world. The very public nature of the grievance will almost certainly elicit a very quick response – certainly faster than more traditional channels. Some social media customer service solutions like Conversocial and Lithium Social Web specialize in this case. specific use. In response, some platform vendors have started adding support features, including things like ticket routing, to their platforms.
According to various sources, most used business software are : Zendesk Support (market share : 1,80%)
Main functions are : Analytic, chat bots, Organization management, Planning and publishing, CRM, CRM
Main characteristics are : SAAS software, SAAS software, social customer service, customer support, customer feedback, customer feedback, help desk, knowledge base, customer feedback, customer service, customer support, customer feedback, Improve customer service, customer communication management, ticketing, customer service software
We have identified more than 19 competitors on the market.
Social Media Support Software Review
Company details
Developed by SPARKCENTRAL, Inc. (@sparkcentralhq on Twitter)
About Sparkcentral: Sparkcentral (formerly TwitSpark) is an easy-to-use platform that enables teams within larger companies to efficiently track customer service and engagement on Twitter and Facebook.
HQ location : USA
Founded in 2011 by Tom Keiser
Total revenue : $5.3M
Fundings : $37.6M
Industry : B2B SaaS company
Software Category : Customer Management Software > Customer Service & Support Software > Social Media Support Software
Schema : SoftwareApplication > SocialNetworkingApplication
Tags : social customer service | customer support | customer reviews | customer feedback …
Website : visit sparkcentral.com
About This Article
This page was composed and published by SaaS-Alternatives.
The information (and product details) outlined above is provided for informational purposes only. Please Check the vendor’s website for more detailed information.
Our opinion on Sparkcentral is independent in order to highlight the strengths and weaknesses of this Social Media Support Software. Our website is supported by our users. We sometimes earn affiliate commission when you click through the affiliate links on our website.
Sparkcentral Alternatives
If you’re understanding the drawbacks and you’re looking for a Sparkcentral alternative, there are more than 27 competitors listed on SaaS-Alternatives !
If you’re in the market for a new software solution, the best approach is to narrow down your selection and then begin a free trial or request a demo.
Compare Sparkcentral Pricing Against Competitors
| Software | Starting Price | Billed | Free Trial |
| SPARKCENTRAL | $ | Per month / user | No |
| HOOTSUITE | $ | Per month / user | Yes |
| SALESFORCE | $25 | Per month / user | No |
| TAWK.TO | $ | Per month / user | No |
| LIVECHAT | $16 | Per month / user | Yes |
| INTERCOM | $59 | Per month / user | No |
| JIVOCHAT | $13 | Per month / user | Yes |
| CRISP | $25 | Per month / user | Yes |
| OLARK | $ | Per month / user | Yes |
| FRESHDESK MESSAGING (FORMERLY FRESHCHAT) | $999 | Per month / user | Yes |
Top 10 Alternatives & Competitors to Sparkcentral
– Sprinklr
– User
– Helpshift
– Quiq Messaging
– Acobot
– Buffer Reply
– Attensity
– Dimelo Mobile
– Dimelo Social
– Sparkcentral
Free Alternatives to Sparkcentral
– tawk.to
– JivoChat
– Crisp
SaaS alternatives
AddThis : It provides tools that make it easy to share content on the social web and offers publishers increased traffic and in-depth analytics.
Buffer : Buffer helps you manage multiple social media accounts at once. Quickly schedule content from anywhere on the web, collaborate with team members, and analyze detailed stats on how your posts are performing.
Hootsuite : Manage all your social networks in one place. From finding leads to serving customers, it helps you do more with your social media. The user interface of the system takes the form of a dashboard and supports social media integrations.
Tweetdeck : Twitter’s most powerful tool for real-time following, organization, and interaction. Reach your audience and experience the best of Twitter: From breaking news and entertainment to sports and politics, get the full story with all the live commentary.
mention : Start listening to what is being said on the web and on social media. Quickly react, collaborate and analyze your online presence.
You can also take a look at other business apps, like our Ringba review and our Infor LN review.
Comparison with Similar Software & Contenders
Take an in-depth look at popular Customer Management Software and Customer Service & Support Software to find out which one is right for your needs. Discover how these Social Media Support Software compare to Sparkcentral when it comes to features, ease of use, customer support and user reviews. Explore software, Compare options and alternatives, Read reviews and Find your solution !
