Supportbench
Supportbench : Reviews, Pricing, Features & Alternatives
$20.00
Supportbench is a Help Desk Software. Price : $20 (free trial available). Review Supportbench : Overview & Pricing
Supportbench Overview : Features, Pricing, Reviews & Alternatives
Supportbench is a Help Desk Software intended for businesses. Let’s discover user reviews, features and prices of this business app.
Supportbench is listed as a Help Desk Software and Customer Service & Support Software for companies and is used for Customer Service, Customer Support, Knowledge Base, Knowledge Management …
Supportbench price starts from $ 20 per user and per month (free trial available).
Supportbench is a web-based helpdesk and help desk management system that helps organizations deliver top-level support.
Customer service software that focuses on customer relationships.
What is Supportbench ?
Supportbench is customer service software that enables teams to build lasting customer relationships. It works as an omnichannel platform that can be used to extend premium customer support and add value to customer experiences. Managers can use the tool to build their teams’ ability to handle multiple cases at once with a customizable single-pane-of-glass view. Supportbench also includes built-in scheduling tools that can be synced directly with a team calendar. Users can even capture customer feedback and calculate relevant KPIs such as Net Promoter Score, CSAT, and custom surveys. They can then access real-time analytics and dashboards, uncover patterns, identify top-performing agents, and more to make informed business decisions. Customer experiences can be supplemented by a strong knowledge base and agent ticket management system. And to make things easier, Supportbench can be integrated with popular tools via a REST API.
Supportbench is a SaaS solution that aims to empower companies to provide the best possible support to their customers. According to the vendor, this solution combines the simple beauty of small business products with the power and complexity of enterprise solutions. Supportbench includes advanced SLA management features that allow users to create SLAs for specific companies, contacts, contracts, priorities, assets, and more.
Supportbench converts customer social media messages, emails, forum posts, and phone calls into inquiries and sends them to agents to resolve the issue. The solution also allows agents to access activity history and case notes. Customer satisfaction survey templates are provided. Supportbench offers a dynamic scheduling feature that automatically routes tickets to available agents. It also provides a true… Supportbench offers a dynamic scheduling feature that automatically routes tickets to available agents. It also offers true…
Supportbench is a customer service platform. Supportbench offers the simplicity of a small business product with the power and complexity of an enterprise solution. They also offer helpful support to platform users.
Supportbench is a customer service platform. Supportbench offers the simplicity of a small business product with the power and complexity of an enterprise solution. They also offer helpful support to platform users.
Supportbench Review : Pros & Cons
Pros & Cons
When it comes to finding the right Help Desk tools to manage your business, you have too many options – and they all come with their strengths and weaknesses.
One such familiar name in this arena is Supportbench, and as you may have guessed from the title, this review will tell you more about Supportbench’s pros and cons.
Weighing the pros & cons is essential before selecting this tool for your business and your team.
Supportbench Pros : Key Benefits
– Customer Management
– Ticket management
– Optimize your customer relationship management with complete visibility. Get better insights into your customers’ health, easily block cases, and quickly identify what your members really need.
– Workflow automation
– Easily assign and prioritize the right ticket and consolidate your workflow. Increase your agent response time by managing and tracking the number of your incoming support tickets or case requests received.
– native integrations
– Easily sync data and personalize your customer experience. Tailor your responses to your customers’ needs and give your team the tools they need.
– Automate your help desk software with scheduled workflows. Resolve recurring agent issues and keep your escalation/de-escalation workflows seamless.
– Database
– Analysis and information
Supportbench Cons
– Con : Custom integrations can come at a price.
Supportbench Features
Here is the list of the main features of this computer software :
– Alerts – notifications – reminders
– Automation of actions
– Management of diaries – calendars – planning
– Document sharing
– Folder sharing
– Note sharing
– Teamwork
– Workflow
– CRM
– Incident Management
– API
– Macros (Templated Responses)
– Access Controls/Permissions
– Ticket Management
– Activity Dashboard
– Knowledge Base
– Activity Tracking
– Automated Routing
– Alerts / Escalation
– Live Chat
Main function & Pro Features
– Alerts/Notifications
– Social Media Integration
– Application Management
– Document Storage
– Appointment Management
– Surveys & Feedback
– Auto-Responders
– Contract (SLA Management)
– Automated Routing
– Alerts (Escalation)
– CRM
– Multi-Channel Communication
– Calendar Management
– Customizable Branding
– Cataloging/Categorization
– Known Issue Management
– Categorization/Grouping
– Community Forums
– Chat/Messaging
– Self Service Portal
Supportbench Integrations
Supportbench integrates with more than 14 applications & plugins like Jira, Salesforce Sales Cloud and Slack (…) : database connection, synchronize data, share files (…) to improve your workflow and increase your productivity !
It also provides a powerful API toolkit that allows developers to build web services and exchange data.
Top 20 Supportbench integrations
– Slack
– Salesforce Sales Cloud
– Jira
– LiveChat
– Facebook for Business
– Twitter
– RingCentral MVP
– NinjaOne
– Slack
– Salesforce
– Jira
– Jira
– Salesforce
– Slack
Supportbench Pricing
The Supportbench pricing plan starts from $ 20 per month and per user, but this price is likely to change because different options are offered by the developer : number of licenses, additional functions, add-ons, bundles …
Supportbench offers several pricing plans :
– All-In-One : $ 20,00 per user / per month
– Company : –
– Professional : –
– Enterprise : –
– Premium : –
| All-In-One | Company | Professional | Enterprise | Premium |
| $20,00 | – | – | – | – |
| Per month | Per month | Per month | Per month | Per month |
| Per user | Per user | Per user | Per user | Per user |
Save $$$ on SaaS and on-premise Software Subscriptions to help your create, grow and scale your business : annual billing usually is cheaper than monthly billing and you can expect 10% to 20% discount.
Sign up for a trial and start using it right away !
Free trials usually are time limited or feature limited but this is a good way to ensure it is the right option for your business before making a purchase.
Screenshot of the Vendor Pricing Page :
Supportbench Pricing Plans
Pricing Details
Pricing Model : Subscription
Free trial : Available
Free plan : No free plan
Freemium : No information
Starting price : $ 20,00
Entry-level set up fee : No setup fee
The pricing details were last updated this year from the vendor website or retrieved from publicly accessible pricing materials and may be different from actual. Please confirm pricing and deals with the vendor website before purchasing.
Deployment & Setup
Supportbench is a cloud-based Help Desk platform : its infrastructure is hosted in the United States (probably on AWS, Microsoft Azure or Google Cloud Platform).
supportbench is a SaaS (Software as a Service) / web application : a web browser on a computer is required for full functionality of features and manage dashboard.
It supports desktop operating systems (like Windows and Mac OS …) and mobile platforms (like Android and iOS).
Technical Details & Specifications
Deployment : Cloud / SaaS
Desktop Operating Systems : Windows / Mac OS / Linux …
Mobile Platforms : Android / iOS – iPhone – iPad
Native Apps / Mobile Applications : –
GDPR compliance : No information
Supported languages
This application software supports the following languages : English …
Support & Training
Any problem with this computer program ? The vendor offers the following customer service & support to help teams get the most out of their business application : Chat, Email / Help Desk, FAQs / Forum, Knowledge Base, Phone Support, Online Support …
Hotline : Yes
Training options : Documentation, In Person, Live Online, Videos, Webinars …
Industry & Customers
Who use Supportbench ?
This software package is tailored to business needs : Non Profit, Medium Company, Large Company …
This web-based application is recommended for trades : PR, Sales …
This cloud software is used in the sectors : Services …
Customer References
Testimonials & Customer References to decide if this is the right business software or service for your company : Wolseley, Payfirma, Southern Solutions …
Awards & Recognitions
No information .
Screenshots
This computer program has an ergonomic, intuitive and customizable user interface, which will improve team productivity and collaborative work within your company (Entrepreneur, Freelancer, Small Company …)
Supportbench Screenshots & Images : UI, dashboard …
Supportbench Business Software Pricing
Supportbench Features & Overview
Supportbench Screenshot
Supportbench Screenshot
Videos
Video #1
Supportbench Reviews
Here is our opinion on Supportbench : this is a great help desk software to advise .
Supportbench User Reviews & Ratings
Online and customer reviews of Supportbench software are quite plentiful and overall very positive :
Overall rating : 5/5
Value for money : 4,6/5
Functionality : 4,2/5
Usefulness : 4,6/5
Ease of use : 4,6/5
User rating Excellent : 100%
User rating Very Good : 0%
User rating Average : 0%
User rating Poor : 0%
User rating Terrible : 0%
Popularity on social networks : 3338 followers on Twitter
Your Customer Review on Supportbench
What is your opinion about this app ? Submit your review and tell us about your overall opinion : experience with this SaaS software, rating, ease of use, customer service, value for money, Pros & Cons …
Customer reviews and feedbacks play an increasingly important role in the business software buying process. You can provide in-depth review and share your buying advice / reviewer sentiment : what is your likelihood to recommend Supportbench ? What is your likelihood to renew ?
FAQs
Why use a Help Desk Software ?
Customer support software (help desk – after-sales service) makes it possible to manage after-sales service and customer questions and problems. Customer support software improves relations between the company and its customers: help desk, after-sales service.
According to various sources, most used business software are : Zendesk (market share : 17,40%), HP Service Manager (17,10%), Livechat (8,30%), ServiceNow (5,40%), SysAid Help Desk (2,60%), Snapengage (1,40%), ConnectWise (1,20%), LiveZilla (1,10%), Uservoice (1,00%), MightyCall (0,90%), LiveOps (0,60%), LiveAgent (0,40%), WebsiteAlive (0,30%), Iadvize (0,20%), osTicket (0,20%), Front (0,10%), Velaro (0,10%), Casengo (0,10%), Usersnap (0,10%)
Main functions are : IT Asset Management, Network monitoring and management, Knowledge management, Configuration Management, Service catalog management, License management
Main characteristics are : Customer service, Chrome extension, Shortcuts for Gmail, Fast email writing, SAAS software, Artificial intelligence – AI, Customer service, MarTech, CivicTech – GovTech, Communication, Webmarketing, e-commerce, Customer service, helpdesk, database knowledge, on demand, software as a service, customer support, forums, Social and communications, Knowledge base, SAAS software, Social media, Service customers, RetailTech, SAAS software, knowledge base, service center, service management, ticketing
Help Desk Software Average Price : from $ 5,00 to $ 499,00 with an average price of $ 89,00 . We have identified more than 249 competitors on the market.
Help Desk Software Review
Company details
Developed by SUPPORTBENCH SERVICE, Inc. (@supportbench on Twitter)
HQ location : British-Columbia
Founded :
Total revenue :
Industry : B2B SaaS company
Software Category : Customer Management Software > Customer Service & Support Software > Help Desk Software
Schema : SoftwareApplication > BusinessApplication
Tags : helpdesk | service-desk | service desk | polls | customer service | customer support | online services | organizer and priority of service tickets | expert directory | notifications with subscription …
Website : visit supportbench.com
About This Article
This page was composed and published by SaaS-Alternatives.
The information (and product details) outlined above is provided for informational purposes only. Please Check the vendor’s website for more detailed information.
Our opinion on Supportbench is independent in order to highlight the strengths and weaknesses of this Help Desk Software. Our website is supported by our users. We sometimes earn affiliate commission when you click through the affiliate links on our website.
Supportbench Alternatives
If you’re understanding the drawbacks and you’re looking for a Supportbench alternative, there are more than 60 competitors listed on SaaS-Alternatives !
If you’re in the market for a new software solution, the best approach is to narrow down your selection and then begin a free trial or request a demo.
Compare Supportbench Pricing Against Competitors
| Software | Starting Price | Billed | Free Trial |
| SUPPORTBENCH | $ | Per month / user | No |
| ZOHO DESK | $14 | Per month / user | Yes |
| SYSAID | $ | Per month / user | Yes |
| LIVEAGENT | $15 | Per month / user | Yes |
| TEAMSUPPORT | $ | Per month / user | Yes |
| HELP SCOUT | $20 | Per month / user | Yes |
| OSTICKET | $9 | Per month / user | Yes |
| JITBIT HELPDESK | $24 | Per month / user | Yes |
| FRESHDESK | $15 | Per month / user | Yes |
| KAYAKO | $30 | Per month / user | Yes |
Top 10 Alternatives & Competitors to Supportbench
– Zendesk
– Freshdesk
– Salesforce Sales Cloud
– Dixa
– Zoho Desk
– Tickhelp
– Kpam
– Oracle Rightnow
– Typedesk
– Diabolocom
Free Alternatives to Supportbench
– Zoho Desk
– LiveAgent
– osTicket
You can also take a look at other business apps, like our Instant Housecall review and our Stackla review.
Comparison with Similar Software & Contenders
Take an in-depth look at popular Customer Management Software and Customer Service & Support Software to find out which one is right for your needs. Discover how these Help Desk Software compare to Supportbench when it comes to features, ease of use, customer support and user reviews. Explore software, Compare options and alternatives, Read reviews and Find your solution !
