Talkdesk

Talkdesk Overview : Features, Pricing, Reviews & Alternatives

Talkdesk is a Call Tracking Software intended for businesses. Let’s discover user reviews, features and prices of this business app.

Talkdesk is listed as a Call Tracking Software and Business Phone Systems Software for companies and is used for VoIP, IVR, Predictive Dialer, Customer Service …

Talkdesk price starts from $ 19 per user and per month .

Talkdesk is an easy-to-use, cloud-based call center software solution that improves customer interactions and reduces costs.

Call support solution with enhanced ACD functionality.

What is Talkdesk ?

An enterprise-class customer service platform with a modern cloud solution. It has a one-click call feature through which you can call directly from their help desk and website. Based on caller details and IVR selection, incoming calls are routed to respective agents via Automatic Call Distributor (ACD). This software supports seamless integration with business applications like Zendesk and SalesForce. Talkdesk assigns a unique tag to each contact with which you can easily sort and identify the required contact details. In addition, it has a call blocking feature that allows you to blacklist phone numbers to limit unwanted calls.

Talkdesk is the world’s first browser-based contact center solution that helps businesses around the world build stronger relationships with their customers. Trusted by Box, Shopify, and thousands of other great customer-centric companies, Talkdesk gives agents a 360-degree view of a customer.

Easy-to-use cloud-based call center software that helps growing businesses deliver great customer service. One-click integrations with Salesforce, Zendesk, Desk.com, and more. No phone, hardware, download or coding required.

Talkdesk is an all-in-one browser-based call center software for inside sales, support, and marketing.

Talkdesk is a call center software offering from Talkdesk, Inc.

TalkDesk is a cloud-based contact center platform that can be integrated with internal systems to identify your existing customers when they call and increase agent efficiency. Define exactly how it interacts with the system through the creation of custom objects and leverage Talkdesk’s automation framework to configure rules that send call data to the application. Help customers help themselves by implementing a transactional IVR for self-service support. TalkDesk enhances the use of call data by incorporating it into any reporting system, revealing valuable trends in business performance by correlating Talkdesk data with data from other systems. And it can be integrated with a mobile app so users can request a callback when an agent is available. TalkDesk ClientsAnki, Beautylish, Chic by Choice,

TalkDesk is a cloud-based contact center platform that can be integrated with internal systems to identify your existing customers when they call and increase agent efficiency. Define exactly how it interacts with the system through the creation of custom objects and leverage Talkdesk’s automation framework to configure rules that send call data to the application. Help customers help themselves by implementing a transactional IVR for self-service support. TalkDesk enhances the use of call data by incorporating it into any reporting system, revealing valuable trends in business performance by correlating Talkdesk data with data from other systems. And it can be integrated with a mobile app so users can request a callback when an agent is available. TalkDesk ClientsAnki, Beautylish, Chic by Choice,

Talkdesk is an easy-to-use, cloud-based call center software solution that improves customer interactions and reduces costs.

Talkdesk is a cloud business contact center that helps IBM, Trivago, and 1,800+ companies improve customer satisfaction and agent productivity. Talkdesk enables companies to continually improve the customer experience. It is easy to configure, use and adapt. A visionary in Gartner’s Magic Quadrant for Contact Center as a Service.

Pros & Cons

When it comes to finding the right Call Tracking tools to manage your business, you have too many options – and they all come with their strengths and weaknesses.

One such familiar name in this arena is Talkdesk, and as you may have guessed from the title, this review will tell you more about Talkdesk’s pros and cons.

Weighing the pros & cons is essential before selecting this tool for your business and your team.

Talkdesk Pros : Key Benefits

– Improve agent efficiency – Take advantage of 25+ out-of-the-box integrations with leading business tools to help streamline the call process and consolidate customer information.

– Deploy at lightning speed – Set up your contact center in days, not weeks, and ensure agents can scale quickly with Talkdesk’s sleek and intuitive interface.

– Make data-driven decisions: Talkdesk’s real-time and historical reporting makes it easy for teams to spot trends in key metrics and spot performance inconsistencies before they become widespread.

– Scalability and integration

– Frequent releases / updates

Talkdesk Cons

– Con : Custom integrations can come at a price.
 

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Talkdesk Features

Here is the list of the main features of this computer software :

– CRM
– Outbound Call Center
– API
– Live Chat
– Access Controls/Permissions
– Queue Management (Calls)
– Activity Dashboard
– Call Monitoring
– Activity Tracking
– Inbound Call Center
– Agent Interface
– Progressive Dialer
– Alerts / Escalation
– IVR Support
– Alerts/Notifications
– Concurrency Support
– Answering Machine Detection
– Predictive Dialer
– Archiving & Retention
– Auto Call Recording

Main function & Pro Features

– CRM
– Outbound Call Center
– API
– Live Chat
– Access Controls/Permissions
– Queue Management (Calls)
– Activity Dashboard
– Call Monitoring
– Activity Tracking
– Inbound Call Center
– Agent Interface
– Progressive Dialer
– Alerts / Escalation
– IVR Support
– Alerts/Notifications
– Concurrency Support
– Answering Machine Detection
– Predictive Dialer
– Archiving & Retention
– Auto Call Recording

Talkdesk Integrations

Talkdesk integrates with more than 57 applications & plugins like Front, Avochato and BigCommerce (…) : database connection, synchronize data, share files (…) to improve your workflow and increase your productivity !

It also provides a powerful API toolkit that allows developers to build web services and exchange data.

Top 20 Talkdesk integrations

– Slack
– Salesforce Sales Cloud
– Shopify
– Zoho CRM
– Rippling
– Pipedrive
– Freshdesk
– Zendesk
– LiveChat
– Nimble
– Gong.io
– Intercom
– Userlike
– Google Contacts
– Olark
– Keap
– Salesforce Service Cloud
– ExecVision
– Textline
– Help Scout

Talkdesk Pricing

The Talkdesk pricing plan starts from $ 19 per month and per user, but this price is likely to change because different options are offered by the developer : number of licenses, additional functions, add-ons, bundles …

Talkdesk offers several pricing plans :

– Cx Cloud Professional : $ 19,00 per user / per month
– Cx Cloud Professional Plus : –
– Cx Cloud Enterprise : –
– Enterprise : –
– Premium : –

Cx Cloud Professional	Cx Cloud Professional Plus	Cx Cloud Enterprise	Enterprise	Premium
$19,00	$-	$-	$-	$-
Per month	Per month	Per month	Per month	Per month
Per user	Per user	Per user	Per user	Per user

 

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Save $$$ on SaaS and on-premise Software Subscriptions to help your create, grow and scale your business : annual billing usually is cheaper than monthly billing and you can expect 10% to 20% discount.

Sign up for a trial and start using it right away !

Free trials usually are time limited or feature limited but this is a good way to ensure it is the right option for your business before making a purchase.

Screenshot of the Vendor Pricing Page :

Pricing Details

Pricing Model : Subscription
Free trial : No information
Free plan : Premium only
Freemium : No information
Starting price : $ 19,00
Entry-level set up fee : No setup fee

The pricing details were last updated this year from the vendor website or retrieved from publicly accessible pricing materials and may be different from actual. Please confirm pricing and deals with the vendor website before purchasing.

Deployment & Setup

Talkdesk is a cloud-based Call Tracking platform : its infrastructure is hosted in the United States (probably on AWS, Microsoft Azure or Google Cloud Platform).

talkdesk is a SaaS (Software as a Service) / web application : a web browser on a computer is required for full functionality of features and manage dashboard.

It supports desktop operating systems (like Windows and Mac OS …) and mobile platforms (like Android and iOS).

Technical Details & Specifications

Deployment : Cloud / SaaS
Desktop Operating Systems : Windows / Mac OS / Linux …
Mobile Platforms : Android / iOS – iPhone – iPad
Native Apps / Mobile Applications : –
GDPR compliance : No information

Supported languages

This application software supports the following languages : English, German, Spanish, French, Italian, Portuguese, Russian, Italian, Russian …

Support & Training

Any problem with this computer program ? The vendor offers the following customer service & support to help teams get the most out of their business application : 24/7 Live support, Chat, Email / Help Desk, FAQs / Forum, Knowledge Base, Phone Support, Online Support …

Hotline : +1 (888) 743-3044

Training options : Documentation, In Person, Live Online, Videos, Webinars …

Industry & Customers

Who use Talkdesk ?

This software package is tailored to business needs : Medium companies, Large companies (Turnover : – $50 million) in countries like Canada …

This web-based application is recommended for trades : Administrative, Sales …

This cloud software is used in the sectors : Software, Hospitals and health care …

Customer References

Testimonials & Customer References to decide if this is the right business software or service for your company : IBM, Peloton, Stitch Fix, Wounded Warrior Project, City Pantry Limited, Soothe Inc, Saje Natural Wellness …

Awards & Recognitions

This tech company won several customer review awards from comparison websites, like Leader in VoIP software, Most Worthy Call Center software, and Part of World’s fastest growing SaaS companies according to SaaS 1000 .

Screenshots

This computer program has an ergonomic, intuitive and customizable user interface, which will improve team productivity and collaborative work within your company (Freelancer, Large Company, Medium Company …)

Talkdesk Screenshots & Images : UI, dashboard …

Videos

Video #1

 
Video #2

 

Talkdesk Reviews

Here is our opinion on Talkdesk : this is an excellent call tracking software to recommend .

Talkdesk User Reviews & Ratings

Online and customer reviews of Talkdesk software are quite plentiful and overall very positive :

Overall rating : 4,6/5

Value for money : 4,4/5
Functionality : 4,3/5
Usefulness : 4,4/5
Ease of use : 4,4/5

User rating Excellent : 68%
User rating Very Good : 26%
User rating Average : 4%
User rating Poor : 1%
User rating Terrible : 1%

The main benefits of Talkdesk are its ability to set up a call center without the hassles of a real call center, extensive support for onboarding, call routing features, integration of new information system contacts, and automatic call notification.

Popularity on social networks : 90043 followers on LinkedIn

Your Customer Review on Talkdesk

What is your opinion about this app ? Submit your review and tell us about your overall opinion : experience with this SaaS software, rating, ease of use, customer service, value for money, Pros & Cons …

Customer reviews and feedbacks play an increasingly important role in the business software buying process. You can provide in-depth review and share your buying advice / reviewer sentiment : what is your likelihood to recommend Talkdesk ? What is your likelihood to renew ?
 

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FAQs

Why use a Call Tracking Software ?

Phone call tracking and analysis software is a set of tools that gives businesses insight into why customers are calling.

According to various sources, most used business software are : CallRail (market share : 37,30%), Marchex (32,40%), Marchex Call Analytics (6,10%), Tenfold (3,20%), ResponseTap (2,20%), Invoca (1,10%), Infinity Call Tracking (1,00%), Freespee (0,80%), NICE Systems (0,40%), Mediahawk (0,40%), Talkdesk (0,30%), Ruler Analytics (0,30%), Calltracks (0,20%), eGain (0,20%), Ringostat (0,20%)

Main functions are : Tracking numbers, Automatic call distribution, Software integrations, API access, Call reports, Call recording

Main characteristics are : Hot Prospector, Contact Manager, No Ringer Voicemail, Auto Dialer, Powerful Dialer, Mass Sending, Sales Dialer, SMS Marketing, Call Tracking, Conversion Rate Optimization, Help Desk, Mass Marketing, Manager Phone Number, Sales Management, Sales Tracking, Telemarketing, Auto Dial, Auto Dial, Call Tracking, Forms Tracking, Mobile App, Pre-Built Connectors, Budget Tracking, Campaign Tracking, Call Tracking, White Label, Layout place and white glove service

Call Tracking Software Average Price : from $ 25,00 to $ 560,00 with an average price of $ 166,50 . We have identified more than 101 competitors on the market.

Company details

Developed by TALKDESK, Inc. (@Talkdesk on Twitter)
HQ location : USA
Founded in 2011 by Gadi Shamia
Total revenue : $39000000
Fundings : Û 24_000_000

Industry : B2B SaaS company
Software Category : Communications Software > Business Phone Systems Software > Call Tracking Software
Schema : SoftwareApplication > CommunicationApplication

Tags : …
Website : visit talkdesk.com

About This Article

This page was composed and published by SaaS-Alternatives.

The information (and product details) outlined above is provided for informational purposes only. Please Check the vendor’s website for more detailed information.

Our opinion on Talkdesk is independent in order to highlight the strengths and weaknesses of this Call Tracking Software. Our website is supported by our users. We sometimes earn affiliate commission when you click through the affiliate links on our website.

Talkdesk Alternatives

If you’re understanding the drawbacks and you’re looking for a Talkdesk alternative, there are more than 37 competitors listed on SaaS-Alternatives !

If you’re in the market for a new software solution, the best approach is to narrow down your selection and then begin a free trial or request a demo.

Compare Talkdesk Pricing Against Competitors

Software	Starting Price	Billed	Free Trial
TALKDESK	$	Per month / user	No
SALESFORCE	$25	Per month / user	Yes
FRESHDESK	$15	Per month / user	Yes
RINGCENTRAL OFFICE	$19,99	Per month / user	Yes
TWILIO FLEX	$1	Per month / user	Yes
DIALPAD TALK	$15	Per month / user	Yes
FIVE9	$	Per month / user	No
ZENDESK TALK	$9	Per month / user	Yes
GENESYS PUREENGAGE	$	Per month / user	Yes
NEXTIVA	$18,95	Per month / user	Yes

 

Top 10 Alternatives & Competitors to Talkdesk

– NICE CXone
– Five9
– Aircall
– 8×8 X Series
– Zendesk
– Five9
– PieSync
– intalk io
– CallTrackingMetrics
– ReadyMode

Free Alternatives to Talkdesk

– Freshcaller
– Zendesk Talk
– VoxDesk

SaaS alternatives

Zendesk : Zendesk provides an integrated help desk on demand: a customer service portal solution based on the latest technologies and Web 2.0 design philosophies.

Aircall : Aircall is an application that you can install and configure in minutes. It allows you to buy one or more phone numbers around the world, add teammates to your dashboard, and make and receive calls on your existing devices. Everything is managed in the Aircall app.

RingCentral : Because RingCentral is cloud-based, you have the freedom to connect to and manage multiple locations, devices, and employees within your cloud phone system. You can easily customize users, departments, and call handling rules. It doesn’t matter where you or your users are. All you need is a high-speed Internet connection and your phone system is ready to go at lightning speed anytime, anywhere. There is no PBX hardware.

Dialpad : It’s a pure cloud-based business communication platform, in tune with the way your team works. Connect your team to a business communications platform that powers voice, video, messaging, and meetings on your existing devices.

Amazon Connect : Amazon Connect’s self-service GUI makes it easy for non-technical users to design contact flows, manage agents, and track performance metrics-no specialized skills required.

You can also take a look at other business apps, like our Bamboohr review and our Evernote review.

Comparison with Similar Software & Contenders

Take an in-depth look at popular Communications Software and Business Phone Systems Software to find out which one is right for your needs. Discover how these Call Tracking Software compare to Talkdesk when it comes to features, ease of use, customer support and user reviews. Explore software, Compare options and alternatives, Read reviews and Find your solution !
 

Compare Call Tracking Software