Twilio Flex
Twilio Flex : Reviews, Pricing, Features & Alternatives
$1.00
Twilio Flex is a Call Center Software. Price : $1 (free trial available). Review Twilio Flex : Overview & Pricing
Twilio Flex Overview : Features, Pricing, Reviews & Alternatives
Twilio Flex is a Call Center Software intended for businesses. Let’s discover user reviews, features and prices of this business app.
Twilio Flex is listed as a Call Center Software and Business Phone Systems Software for companies and is used for Cloud Communication Platforms …
Twilio Flex price starts from $ 1 per user and per month (free trial available).
A communication center adapted to your company
What is Twilio Flex ?
Twilio Flex is a programmable communication platform designed for efficient businesses, helping brands connect with their customers through SMS, voice/video calls and email. To set up a communication network, the software uses the Internet of Things, Elastic SIP Trunking, phone numbers, or short codes. It speeds up the communication process by providing the widest range of communication mechanisms. In this way, Twilio Flex also saves 34% of the operating expenses of the users. The platform deploys a 100% cloud contact center in days, during which companies can adapt, inspect and adjust any part of the contact center. Organizations can also provide relevant and contextual information to their agents for highly personalized interactions. With Twilio Flex, developers can respond to rapidly changing market conditions by making changes to their applications. It also allows them to get feedback from individual customers and deliver the right result. The software helps generate new trading insights that further enhance trading strategies.
Twilio Flex Review : Pros & Cons
Pros & Cons
When it comes to finding the right Call Center tools to manage your business, you have too many options – and they all come with their strengths and weaknesses.
One such familiar name in this arena is Twilio Flex, and as you may have guessed from the title, this review will tell you more about Twilio Flex’s pros and cons.
Weighing the pros & cons is essential before selecting this tool for your business and your team.
Twilio Flex Pros : Key Benefits
– SaaS platform
– Scalability and integration
– Frequent releases / updates
– High Compatibility
Twilio Flex Cons
– Con : Custom integrations can come at a price.
Twilio Flex Features
Here is the list of the main features of this computer software :
– Contact management
– Task management
– VoIP phone calls
– Audio & video conferencing
– Voice encryption
– Call recording
– Send and receive SMS
– Send and receive faxes
– Instant messaging (Chat)
– Voice messaging
– Collection of Data
– Configuration Management
– Modules
– Process Performance Monitoring
– Queue Management
– Help Desk
– Customization
– Prototyping
– Call Forwarding
– Call Routing
Main function & Pro Features
– Interactive Voice Attendant
– Call Forwarding
– API, Web service
– Support (telephone, email, ticket, chat)
– Strict access control to servers
– Secure Sockets Layer (SSL)
Twilio Flex Integrations
Twilio Flex may integrates with 4 applications & plugins : database connection, synchronize data, share files (…) to improve your workflow and increase your productivity !
It also provides a powerful API toolkit that allows developers to build web services and exchange data.
Twilio Flex Pricing
The Twilio Flex pricing plan starts from $ 1 per month and per user, but this price is likely to change because different options are offered by the developer : number of licenses, additional functions, add-ons, bundles …
Twilio Flex offers several pricing plans :
– Active User Hour Plan : $ 1,00 per user / per month
– Named User Plan : $ 150,00 per user / per month
– Professional : –
– Enterprise : –
– Premium : –
| Active User Hour Plan | Named User Plan | Professional | Enterprise | Premium |
| $1,00 | $150,00 | $- | $- | $- |
| Per month | Per month | Per month | Per month | Per month |
| Per user | Per user | Per user | Per user | Per user |
Save $$$ on SaaS and on-premise Software Subscriptions to help your create, grow and scale your business : annual billing usually is cheaper than monthly billing and you can expect 10% to 20% discount.
Sign up for a trial and start using it right away !
Free trials usually are time limited or feature limited but this is a good way to ensure it is the right option for your business before making a purchase.
Screenshot of the Vendor Pricing Page :
Twilio Flex Pricing Plans
Pricing Details
Pricing Model : Subscription
Free trial : Available
Free plan : No free plan
Freemium : No information
Starting price : $ 1,00
Entry-level set up fee : No setup fee
The pricing details were last updated this year from the vendor website or retrieved from publicly accessible pricing materials and may be different from actual. Please confirm pricing and deals with the vendor website before purchasing.
Deployment & Setup
Twilio Flex is a cloud-based Call Center platform : its infrastructure is hosted in the United States (probably on AWS, Microsoft Azure or Google Cloud Platform).
twilio-flex is a SaaS (Software as a Service) / web application : a web browser on a computer is required for full functionality of features and manage dashboard.
It supports desktop operating systems (like Windows and Mac OS …).
Technical Details & Specifications
Deployment : Cloud / SaaS
Desktop Operating Systems : Windows / Mac OS …
Mobile Platforms : –
Native Apps / Mobile Applications : –
GDPR compliance : No information
Supported languages
This application software supports the following languages : English …
Support & Training
Any problem with this computer program ? The vendor offers the following customer service & support to help teams get the most out of their business application : 24/7 Live support, Online Support …
Hotline : Yes
Training options : …
Industry & Customers
Who use Twilio Flex ?
This software package is tailored to business needs : Medium Company, Large Company, SME …
This web-based application is recommended for trades : Administrative …
This cloud software is used in the sectors : Services …
Customer References
Testimonials & Customer References to decide if this is the right business software or service for your company : No reference …
Awards & Recognitions
No information .
Screenshots
This computer program has an ergonomic, intuitive and customizable user interface, which will improve team productivity and collaborative work within your company (Small Company, SME, Non Profit …)
Twilio Flex Screenshots & Images : UI, dashboard …
Twilio Flex Business Software Pricing
Twilio Flex Features & Overview
Twilio Flex Screenshot
Twilio Flex Screenshot
Videos
Video #1
Video #2
Twilio Flex Reviews
Here is our opinion on Twilio Flex : this is an excellent call center software to advise .
Twilio Flex User Reviews & Ratings
Online and customer reviews of Twilio Flex software are quite plentiful and overall very positive :
Overall rating : 4,7/5
Value for money : 4,7/5
Functionality : 4,7/5
Usefulness : 4,7/5
Ease of use : 4,7/5
User rating Excellent : 53%
User rating Very Good : 14%
User rating Average : 6%
User rating Poor : 3%
User rating Terrible : 25%
Popularity on social networks :
Your Customer Review on Twilio Flex
What is your opinion about this app ? Submit your review and tell us about your overall opinion : experience with this SaaS software, rating, ease of use, customer service, value for money, Pros & Cons …
Customer reviews and feedbacks play an increasingly important role in the business software buying process. You can provide in-depth review and share your buying advice / reviewer sentiment : what is your likelihood to recommend Twilio Flex ? What is your likelihood to renew ?
FAQs
Why use a Call Center Software ?
Cloud software for call centers (call centers) includes all applications dedicated to use in a call center: telephony, emails, sms, social networks, chat. Call center / call center software offers unified communications by linking telephony to computing. They make it possible to launch teleprospecting campaigns and facilitate the commercial management of companies. They make it possible to record pre-recorded messages (interactive vocal server) in order to route requests to the right services.
According to various sources, most used business software are : CallTrackingMetrics (market share : 15,50%), SAP Contact Center (0,40%), Vocalcom (0,20%), VICIdial (0,20%), Aspect Unified IP (0,20%), Noble Systems (0,20%), Cisco packaged contact center (0,10%), ConnectAndSell (0,10%), Synthetix (0,10%), Aspect Call Center (0,10%), IPscape (0,10%), Telax (0,10%)
Main functions are : Automatic call distribution, Interactive voice response, Computer telephony integration, Auto Dialers, Organize and prioritize service tickets, Expert directory
Main characteristics are : Freshchat, live chat, customer messaging, modern messaging, web chat app, site chat, intercom, intercom chat, zendesk chat, drift, web chat, caller id spoofing, caller id spoofing, calling, crazycall, prank, prank call, spoofing, spoofing, callerid, caller id, caller spoofing, caller id change caller, voice changer, voice changer, spoofing app, spoofingidentity, fun call, clearance, uk
Call Center Software Average Price : from $ 9,00 to $ 40,00 with an average price of $ 24,50 . We have identified more than 284 competitors on the market.
Call Center Software Review
Company details
Developed by TWILIO, Inc.
HQ location : USA
Founded :
Total revenue :
Industry : B2B SaaS company
Software Category : Communications Software > Business Phone Systems Software > Call Center Software
Schema : SoftwareApplication > CommunicationApplication
Tags : twilio flex | flex contact center | twilio contact center | cloud contact center …
Website : visit twilio.com
About This Article
This page was composed and published by SaaS-Alternatives.
The information (and product details) outlined above is provided for informational purposes only. Please Check the vendor’s website for more detailed information.
Our opinion on Twilio Flex is independent in order to highlight the strengths and weaknesses of this Call Center Software. Our website is supported by our users. We sometimes earn affiliate commission when you click through the affiliate links on our website.
Twilio Flex Alternatives
If you’re understanding the drawbacks and you’re looking for a Twilio Flex alternative, there are more than 66 competitors listed on SaaS-Alternatives !
If you’re in the market for a new software solution, the best approach is to narrow down your selection and then begin a free trial or request a demo.
Compare Twilio Flex Pricing Against Competitors
| Software | Starting Price | Billed | Free Trial |
| TWILIO FLEX | $1 | Per month / user | Yes |
| CISCO WEBEX MEETINGS | $ | Per month / user | No |
| STUDIO | $9 | Per month / user | No |
| TALKDESK | $ | Per month / user | No |
| GENESYS PUREENGAGE | $ | Per month / user | Yes |
| ORMANDY FRONTLINE | $ | Per month / user | No |
| FIVE9 | $ | Per month / user | No |
| ZENDESK TALK | $9 | Per month / user | Yes |
| CONTUS MIRRORFLY | $ | Per month / user | No |
| MESSAGEBIRD | $50 | Per month / user | No |
Top 10 Alternatives & Competitors to Twilio Flex
– Sharpen
– Ubefone
– Dialer360
– Microbasecti
– Cxm
– Nuacom
– Kiamo
– Salesforce Care
– Zendesk Talk
– Easycall Cloud
You can also take a look at other business apps, like our Projectplace review and our Patreon review.
Comparison with Similar Software & Contenders
Take an in-depth look at popular Communications Software and Business Phone Systems Software to find out which one is right for your needs. Discover how these Call Center Software compare to Twilio Flex when it comes to features, ease of use, customer support and user reviews. Explore software, Compare options and alternatives, Read reviews and Find your solution !
