Velaro
Velaro : Reviews, Pricing, Features & Alternatives
$19.00
Velaro is a Help Desk Software. Price : $20 (free trial available). Review Velaro : Overview & Pricing
Velaro Overview : Features, Pricing, Reviews & Alternatives
Velaro is a Help Desk Software intended for businesses. Let’s discover user reviews, features and prices of this business app.
Velaro is listed as a Help Desk Software and Customer Service & Support Software for companies and is used for Customer Service, Live Chat, Customer Engagement, Contact Center Management, Live Chat …
Velaro price starts from $ 19,95 per user and per month (free trial available).
Velaro provides live chat software for customer support
Live chat business software
What is Velaro ?
Founded in 2000, Velaro is today the largest private provider of live chat and messaging software designed to meet the unique needs of business customers. Leaders in e-commerce, higher education, healthcare, pharmaceuticals and more turn to Velaro’s integrated platform to optimize sales, deliver exceptional service and dramatically improve representative productivity. Only Velaro offers Performance Management, a suite of detailed analytics and reporting tools designed to drive agent excellence and customer satisfaction. Get real-time feedback, find good times to train, and constantly improve.
Velaro is a secure website live chat system that provides businesses with a single, centralized platform from which to manage customer service and sales performance. Incorporating automated chat invitations, real-time tracking, customizable surveys, queue-based workflow and routing along with ad-hoc reporting and social media integration, Velaro aims to provide users with a powerful live help solution. but plain.
Velaro Live Chat v10 helps maximize the ROI of live chat by enabling customers and managers to provide specific, actionable feedback on the key elements of a successful live chat experience beyond just CSAT or NPS. For example: dwell time, helpful and friendly conversation, resolution time, lead conversion rate, etc.
Velaro is one of the first technology companies to access live chat. Therefore, it has developed an unprecedented experience to optimize the return on investment of live chat. This experience is made available to our clients through our tool and through our success management program. Each Velaro client has a Success Manager to guide them through the implementation process and continuous performance improvement. Constantly improving your conversation is a direct way to increase conversions and delight customers.
Velaro, Inc. is a software as a service (SaaS) provider based in Elkridge, Maryland. The company offers live chat software with one-click calling and smart engagement features. Velaro helps businesses increase online conversion rates and improve customer service efficiency.
Velaro is one of the first technology companies to enter the live chat space with expertise in how to maximize the ROI of live chat. This experience is made available to our clients through our Success Management program. Every Velaro customer can count on a success manager to guide them through the process of implementation and continuous performance improvement.
Velaro is one of the first technology companies to enter the live chat space with expertise in how to maximize the ROI of live chat. This experience is made available to our clients through our Success Management program. Every Velaro customer can count on a success manager to guide them through the process of implementation and continuous performance improvement.
What is Velar? Velaro is a cloud-based application that offers live chat feature including one-click calling feature for customers. This feature allows for better lines of communication and points of contact between companies, partners and customers. Transactions and even relationships can be better managed this way. This is used by companies in the healthcare, higher education, financial services, and e-commerce sectors, among others. With Velaro, website visitors have the possibility to contact your company directly. The app allows them to be in direct contact with your customer service or sales team. This makes it easy to convert leads into sales and repeat customers into loyal customers. In addition, the system includes back-end features such as performance management, in-depth analytics, and reporting tools. These help your staff understand and serve your customers.
Velaro is the leading provider of live chat software designed to meet the unique needs of business customers. Only Velaro offers Live Chat Performance Management, a suite of actionable analytics and reporting tools designed to drive agent excellence and customer satisfaction. Get real-time feedback, find good times to train, and constantly improve.
Velaro Review : Pros & Cons
Pros & Cons
When it comes to finding the right Help Desk tools to manage your business, you have too many options – and they all come with their strengths and weaknesses.
One such familiar name in this arena is Velaro, and as you may have guessed from the title, this review will tell you more about Velaro’s pros and cons.
Weighing the pros & cons is essential before selecting this tool for your business and your team.
Velaro Pros : Key Benefits
– Velaro includes comprehensive reporting tools, providing users with valuable and actionable insights into customer service and sales performance.
– Users can listen to any live chat, giving supervisors or managers an efficient device to train and upskill new hires.
– Velaro uses real-time visitor tracking technology, giving users instant access to comprehensive, up-to-date information about website visitors.
– Velaro can automatically route and queue chats based on defined rules and algorithms, distributing chats between agents quickly and efficiently.
– Velaro integrates proactive chat requests, allowing agents to directly send personalized invitations to visitors.
Velaro Cons
– Con : Custom integrations can come at a price.
Velaro Features
Here is the list of the main features of this computer software :
– Management of an online store – e-commerce site
– CRM
– Helpdesk
– Activity Dashboard
– Activity Tracking
– Auto-Responders
– Call Center Management
– Call Routing
– Canned Responses
– Chat/Messaging
– Customer History
– Customizable Branding
– File Sharing
– File Transfer
– Geotargeting
– Knowledge Base Management
– Mobile Access
– Offline Form
– Proactive Chat
– Queue Management
Main function & Pro Features
– Management of an online store – e-commerce site
– CRM
– Helpdesk
– Activity Dashboard
– Activity Tracking
– Auto-Responders
– Call Center Management
– Call Routing
– Canned Responses
– Chat/Messaging
– Customer History
– Customizable Branding
– File Sharing
– File Transfer
– Geotargeting
– Knowledge Base Management
– Mobile Access
– Offline Form
– Proactive Chat
– Queue Management
Velaro Integrations
Velaro integrates with more than 13 applications & plugins like Zendesk, Google Analytics 360 and WordPress (…) : database connection, synchronize data, share files (…) to improve your workflow and increase your productivity !
It also provides a powerful API toolkit that allows developers to build web services and exchange data.
Top 20 Velaro integrations
– WordPress
– Google Analytics 360
– Zendesk
– Facebook for Business
– LinkedIn for Business
– Twitter
– Salesforce Service Cloud
– Adobe Commerce
– NetSuite
– Drupal
– Better Proposals
– NetSuite
– Salesforce
Velaro Pricing
The Velaro pricing plan starts from $ 19,95 per month and per user, but this price is likely to change because different options are offered by the developer : number of licenses, additional functions, add-ons, bundles …
Velaro offers several pricing plans :
– Starter : $ 19,95 per user / per month
– Small Business : $ 64,95 per user / per month
– Professional : $ 149,95 per user / per month
– Enterprise : –
– Premium : –
| Starter | Small Business | Professional | Enterprise | Premium |
| $19,95 | $64,95 | $149,95 | – | – |
| Per month | Per month | Per month | Per month | Per month |
| Per user | Per user | Per user | Per user | Per user |
Save $$$ on SaaS and on-premise Software Subscriptions to help your create, grow and scale your business : annual billing usually is cheaper than monthly billing and you can expect 10% to 20% discount.
Sign up for a trial and start using it right away !
Free trials usually are time limited or feature limited but this is a good way to ensure it is the right option for your business before making a purchase.
Screenshot of the Vendor Pricing Page :
Software Pricing Plans
Pricing Details
Pricing Model : Subscription
Free trial : Yes : 14 days
Free plan : Premium only
Freemium : No information
Starting price : $ 19,95
Entry-level set up fee : No setup fee
The pricing details were last updated this year from the vendor website or retrieved from publicly accessible pricing materials and may be different from actual. Please confirm pricing and deals with the vendor website before purchasing.
Deployment & Setup
Velaro is a cloud-based Help Desk platform : its infrastructure is hosted in the United States (probably on AWS, Microsoft Azure or Google Cloud Platform).
velaro is a SaaS (Software as a Service) / web application : a web browser on a computer is required for full functionality of features and manage dashboard.
It supports desktop operating systems (like Windows and Mac OS …).
Technical Details & Specifications
Deployment : Cloud / SaaS
Desktop Operating Systems : Windows / Mac OS / Linux …
Mobile Platforms : –
Native Apps / Mobile Applications : –
GDPR compliance : No information
Supported languages
This application software supports the following languages : English …
Support & Training
Any problem with this computer program ? The vendor offers the following customer service & support to help teams get the most out of their business application : 24/7 Live support, Email / Help Desk, FAQs / Forum, Knowledge Base, Phone Support, Online Support …
Hotline : Yes
Training options : Live Online, Webinars …
Industry & Customers
Who use Velaro ?
This software package is tailored to business needs : Small and Medium companies, Medium companies (Turnover : – $50 million) in countries like USA …
This web-based application is recommended for trades : Purchasing, Administrative, PR, Accounting …
This cloud software is used in the sectors : Software …
Customer References
Testimonials & Customer References to decide if this is the right business software or service for your company : Pfizer, Skillsoft, Sports747dotcom, Syracuse University, Humana, University Of Maryland, University Of Florida …
Awards & Recognitions
No information .
Screenshots
This computer program has an ergonomic, intuitive and customizable user interface, which will improve team productivity and collaborative work within your company (Freelancer, Large Company, Medium Company …)
Velaro Screenshots & Images : UI, dashboard …
Velaro Business Software Pricing
Velaro Features & Overview
Velaro Screenshot
Velaro Screenshot
Videos
This video is no longer available
Velaro Reviews
Here is our opinion on Velaro : this is an excellent help desk software to trust .
Velaro User Reviews & Ratings
Online and customer reviews of Velaro software are quite plentiful and overall very positive :
Overall rating : 4,5/5
Value for money : 2,9/5
Functionality : 3,9/5
Usefulness : 2,9/5
Ease of use : 2,9/5
User rating Excellent : 10%
User rating Very Good : 90%
User rating Average : 0%
User rating Poor : 0%
User rating Terrible : 0%
The main benefits of Velaro are stable functionality, analytical capabilities, ease of use, security, and excellent integration. These are the benefits that come from using Velaro:
Popularity on social networks :
Your Customer Review on Velaro
What is your opinion about this app ? Submit your review and tell us about your overall opinion : experience with this SaaS software, rating, ease of use, customer service, value for money, Pros & Cons …
Customer reviews and feedbacks play an increasingly important role in the business software buying process. You can provide in-depth review and share your buying advice / reviewer sentiment : what is your likelihood to recommend Velaro ? What is your likelihood to renew ?
FAQs
Why use a Help Desk Software ?
Customer support software (help desk – after-sales service) makes it possible to manage after-sales service and customer questions and problems. Customer support software improves relations between the company and its customers: help desk, after-sales service.
According to various sources, most used business software are : Zendesk (market share : 17,40%), HP Service Manager (17,10%), Livechat (8,30%), ServiceNow (5,40%), SysAid Help Desk (2,60%), Snapengage (1,40%), ConnectWise (1,20%), LiveZilla (1,10%), Uservoice (1,00%), MightyCall (0,90%), LiveOps (0,60%), LiveAgent (0,40%), WebsiteAlive (0,30%), Iadvize (0,20%), osTicket (0,20%), Front (0,10%), Velaro (0,10%), Casengo (0,10%), Usersnap (0,10%)
Main functions are : IT Asset Management, Network monitoring and management, Knowledge management, Configuration Management, Service catalog management, License management
Main characteristics are : Customer service, Chrome extension, Shortcuts for Gmail, Fast email writing, SAAS software, Artificial intelligence – AI, Customer service, MarTech, CivicTech – GovTech, Communication, Webmarketing, e-commerce, Customer service, helpdesk, database knowledge, on demand, software as a service, customer support, forums, Social and communications, Knowledge base, SAAS software, Social media, Service customers, RetailTech, SAAS software, knowledge base, service center, service management, ticketing
Help Desk Software Average Price : from $ 5,00 to $ 499,00 with an average price of $ 89,00 . We have identified more than 249 competitors on the market.
Help Desk Software Review
Company details
Developed by VELARO, Inc. (@Velaro_Inc on Twitter)
About Velaro: Velaro is one of the first technology companies to enter the live chat space with expertise in how to maximize the ROI of live chat. This experience is made available to our clients through our Success Management program. Every Velaro customer can rely on a success manager to guide them through the process of implementation and continuous performance improvement.
HQ location : USA
Founded :
Total revenue :
Industry : B2B SaaS company
Software Category : Customer Management Software > Customer Service & Support Software > Help Desk Software
Schema : SoftwareApplication > BusinessApplication
Tags : live help | live support | online chat | chat customers | live chat | social networks and communications …
Website : visit velaro.com
About This Article
This page was composed and published by SaaS-Alternatives.
The information (and product details) outlined above is provided for informational purposes only. Please Check the vendor’s website for more detailed information.
Our opinion on Velaro is independent in order to highlight the strengths and weaknesses of this Help Desk Software. Our website is supported by our users. We sometimes earn affiliate commission when you click through the affiliate links on our website.
Velaro Alternatives
If you’re understanding the drawbacks and you’re looking for a Velaro alternative, there are more than 61 competitors listed on SaaS-Alternatives !
If you’re in the market for a new software solution, the best approach is to narrow down your selection and then begin a free trial or request a demo.
Top 10 Alternatives & Competitors to Velaro
– LiveChat
– LiveHelpNow
– Zendesk
– ProProfs Chat
– Zoho Desk
– Zoho SalesIQ
– Intercom
– ProProfs Chat
– LiveChat
– Smartsupp
You can also take a look at other business apps, like our BEAM review and our ThoughtSpot review.
Comparison with Similar Software & Contenders
Take an in-depth look at popular Customer Management Software and Customer Service & Support Software to find out which one is right for your needs. Discover how these Help Desk Software compare to Velaro when it comes to features, ease of use, customer support and user reviews. Explore software, Compare options and alternatives, Read reviews and Find your solution !
