VICIdial
VICIdial : Reviews, Pricing, Features & Alternatives
$200.00
VICIdial is a Call Center Software. Price : $200 (free trial available). Review VICIdial : Overview & Pricing
VICIdial Overview : Features, Pricing, Reviews & Alternatives
VICIdial is a Call Center Software intended for businesses. Let’s discover user reviews, features and prices of this business app.
VICIdial is listed as a Call Center Software and Business Phone Systems Software for companies and is used for Call Center, Predictive Dialer, Telemarketing, Telephony …
VICIdial price starts from $ 200 per user and per month (free trial available).
Open source call center software with predictive dialer
Predictive dialer for open source call center software
What is VICIdial ?
VICIdial is an open source, cloud-based contact center solution for small and large contact centers across a range of enterprises. Incoming and outgoing calls, call routing, email integration, online chat, and call recording are all great features. In a single web interface, VICIdial combines incoming and outgoing phone calls, incoming emails, and chat from the client’s website. Users can use features like skills-based routing and queue prioritization to ensure calls and emails are routed to the agents best suited to handle them. If necessary, agents can switch between handling outgoing and incoming calls. Other features include previewing leads before dialing, recording and listening to agent calls, forwarding interrupted calls to available agents or a voicemail inbox, early hold periods for incoming calls, remote agent calls and help multilingual. VICIdial has over 2000 features in total, including automatic call recording that can be stopped or started at any time, as well as call logging and status. Before web data export and real-time shareable reports allowed authorized agents, managers, and team leaders to monitor calling campaign performance, user levels and permissions could be configured to restrict certain features or the accessibility of the campaign.
VICIdial has a full predictive dialer. It can also function as ACD for incoming calls or closer calls from outgoing VICIdial border agents, as well as incoming emails and chat messages on client websites. It is capable of handling incoming, outgoing and mixed phone calls. VICIdial even allows you to have agents connected from remote locations. The agent screen is available in sixteen (16) different languages, with options to do your own translations as well.
VICIdial is extremely flexible and scalable. A large VICIdial installation can handle more than two million (2,000,000) phone calls per day, with more than five hundred (500) agents handling customer calls and Internet communications. There are also over two thousand (2,000) settings and configuration options, allowing easy customization of stand-alone call flows, agent permissions, and other settings.
VICIdial is an enterprise-grade, open source contact center solution that enables agents to manage incoming and outgoing phone calls, as well as incoming emails and chat on the customer’s website in the same web agent interface.
VICIdial is a cloud-based open source contact center solution suitable for small and large contact centers in a variety of industries. Key features include incoming and outgoing calls, call routing, email integration, live chat, and call recording.
VICIdial combines incoming and outgoing phone calls with incoming emails and chat on the client’s website in a single web interface. Skill-based queue prioritization and routing features help users ensure that calls and emails reach the agents best able to handle them. Agents can also switch between handling outgoing and incoming calls as needed. Other features include previewing leads before dialing, recording and listening to agent calls, sending interrupted calls on hold…
VICIdial combines incoming and outgoing phone calls with incoming emails and chat on the client’s website in a single web interface. Skill-based queue prioritization and routing features help users ensure that calls and emails reach the agents best able to handle them. Agents can also switch between handling outgoing and incoming calls as needed. Other features include previewing leads before dialing, recording and listening to agent calls, sending interrupted calls on hold…
VICIdial is an enterprise class open source contact center suite used by many large call centers around the world. VICIdial has a full predictive dialer. It can also function as an ACD for incoming calls or closer calls from outgoing VICIdial border agents, as well as emails and chat messages on customer websites.
VICIdial Review : Pros & Cons
Pros & Cons
When it comes to finding the right Call Center tools to manage your business, you have too many options – and they all come with their strengths and weaknesses.
One such familiar name in this arena is VICIdial, and as you may have guessed from the title, this review will tell you more about VICIdial’s pros and cons.
Weighing the pros & cons is essential before selecting this tool for your business and your team.
VICIdial Pros : Key Benefits
– VICIdial is an open source call/contact center software solution that integrates a predictive dialer to enable combined handling of incoming/outgoing calls with incoming emails and chat on the customer’s website.
– predictive dialer
– Built-in reporting capabilities include multiple real-time and summary reports available, while
– Mixed management of incoming and outgoing calls
– Calls can be recorded automatically, starting and stopping an agent’s call recording at any time, while all calls and call states are recorded along with agent monitoring such as power outages.
– With web-based management and data export utilities, agents can log in to VICIdial from anywhere with just a phone and web browser connected to the Internet.
– incoming email
– campaign display screens also provide performance information through real-time updates.
– Live chat on client website
– An open source product with no license restrictions, the service also offers a monthly hosted option (VICIhost) that allows users to migrate from their own hardware to VICIdial and back if needed.
VICIdial Cons
– Con : Not always the cheapest option : Call Center Software average cost is $ 24,5 .
– Con : Custom integrations can come at a price.
VICIdial Features
Here is the list of the main features of this computer software :
– API
– Activity Dashboard
– Activity Tracking
– Alerts/Notifications
– Answering Machine Detection
– Archiving & Retention
– Auto-Dialer
– Automatic Call Distribution
– Automatic Lead Distribution
– Blended Call Center
– CRM
– Call Center Management
– Call Disposition
– Call List Management
– Call Logging
– Call Monitoring
– Call Recording
– Call Reporting
– Call Routing
– Call Scheduling
Main function & Pro Features
– API
– Activity Dashboard
– Activity Tracking
– Alerts/Notifications
– Answering Machine Detection
– Archiving & Retention
– Auto-Dialer
– Automatic Call Distribution
– Automatic Lead Distribution
– Blended Call Center
– CRM
– Call Center Management
– Call Disposition
– Call List Management
– Call Logging
– Call Monitoring
– Call Recording
– Call Reporting
– Call Routing
– Call Scheduling
VICIdial Integrations
VICIdial may integrates with applications & plugins : database connection, synchronize data, share files (…) to improve your workflow and increase your productivity !
It also provides a powerful API toolkit that allows developers to build web services and exchange data.
VICIdial Pricing
The VICIdial pricing plan starts from $ 200 per month and per user, but this price is likely to change because different options are offered by the developer : number of licenses, additional functions, add-ons, bundles …
VICIdial offers several pricing plans :
– Hosted Service : $ 200,00 per user / per month
– Paid Support : $ 400,00 per user / per month
– Professional : –
– Enterprise : –
– Premium : –
| Hosted Service | Paid Support | Professional | Enterprise | Premium |
| $200,00 | $400,00 | – | – | – |
| Per month | Per month | Per month | Per month | Per month |
| Per user | Per user | Per user | Per user | Per user |
Save $$$ on SaaS and on-premise Software Subscriptions to help your create, grow and scale your business : annual billing usually is cheaper than monthly billing and you can expect 10% to 20% discount.
Sign up for a trial and start using it right away !
Free trials usually are time limited or feature limited but this is a good way to ensure it is the right option for your business before making a purchase.
Screenshot of the Vendor Pricing Page :
Software Pricing Plans
Pricing Details
Pricing Model : Subscription
Free trial : Yes : 14 days
Free plan : Yes, free version
Freemium : Freemium software
Starting price : $ 200,00
Entry-level set up fee : No setup fee
The pricing details were last updated this year from the vendor website or retrieved from publicly accessible pricing materials and may be different from actual. Please confirm pricing and deals with the vendor website before purchasing.
Deployment & Setup
VICIdial is a cloud-based Call Center platform : its infrastructure is hosted in the United States (probably on AWS, Microsoft Azure or Google Cloud Platform).
vicidial is a SaaS (Software as a Service) / web application : a web browser on a computer is required for full functionality of features and manage dashboard.
It supports desktop operating systems (like Windows and Mac OS …) and mobile platforms (like Android and iOS).
There’s also native mobile apps for smartphones & tablets on Google Play Store.
Technical Details & Specifications
Deployment : Cloud / SaaS
Desktop Operating Systems : Windows / Mac OS / Linux …
Mobile Platforms : Android / iOS – iPhone – iPad
Native Apps / Mobile Applications : Android App
GDPR compliance : No information
Supported languages
This application software supports the following languages : English, German, Chinese, Spanish, French, Italian, Japanese, Portuguese, Russian, Russian …
Support & Training
Any problem with this computer program ? The vendor offers the following customer service & support to help teams get the most out of their business application : 24/7 Live support, Chat, Email / Help Desk, FAQs / Forum, Knowledge Base, Phone Support, Online Support …
Hotline : Yes
Training options : Documentation, In Person, Live Online, Videos …
Industry & Customers
Who use VICIdial ?
This software package is tailored to business needs : Small and Medium companies, Medium companies (Turnover : – $50 million) in countries like India …
This web-based application is recommended for trades : Administrative, Sales …
This cloud software is used in the sectors : Software, Information Technology and Services, Telecommunications …
Customer References
Testimonials & Customer References to decide if this is the right business software or service for your company : Megabyte, Bisk Education, Airespring, Pros Holdings Inc, Variance Infotech Pvt Ltd …
Awards & Recognitions
No information .
Screenshots
This computer program has an ergonomic, intuitive and customizable user interface, which will improve team productivity and collaborative work within your company (Public Administration, Shop Manager, Small Company …)
VICIdial Screenshots & Images : UI, dashboard …
VICIdial Business Software Pricing
VICIdial Features & Overview
VICIdial Screenshot
VICIdial Screenshot
Videos
Video #1
Video #2
VICIdial Reviews
Here is our opinion on VICIdial : this is a great call center software to trust .
VICIdial User Reviews & Ratings
Online and customer reviews of VICIdial software are quite plentiful and overall very positive :
Overall rating : 4,8/5
Value for money : 4,8/5
Functionality : 4,6/5
Usefulness : 4,8/5
Ease of use : 4,8/5
User rating Excellent : 66%
User rating Very Good : 18%
User rating Average : 7%
User rating Poor : 7%
User rating Terrible : 2%
The main benefits of VICIdial are its web telephony capabilities, unified agent screen, open source system and constant updates. See more benefits below:
Popularity on social networks : 24952 followers on Twitter
Your Customer Review on VICIdial
What is your opinion about this app ? Submit your review and tell us about your overall opinion : experience with this SaaS software, rating, ease of use, customer service, value for money, Pros & Cons …
Customer reviews and feedbacks play an increasingly important role in the business software buying process. You can provide in-depth review and share your buying advice / reviewer sentiment : what is your likelihood to recommend VICIdial ? What is your likelihood to renew ?
FAQs
Why use a Call Center Software ?
Cloud software for call centers (call centers) includes all applications dedicated to use in a call center: telephony, emails, sms, social networks, chat. Call center / call center software offers unified communications by linking telephony to computing. They make it possible to launch teleprospecting campaigns and facilitate the commercial management of companies. They make it possible to record pre-recorded messages (interactive vocal server) in order to route requests to the right services.
According to various sources, most used business software are : CallTrackingMetrics (market share : 15,50%), SAP Contact Center (0,40%), Vocalcom (0,20%), VICIdial (0,20%), Aspect Unified IP (0,20%), Noble Systems (0,20%), Cisco packaged contact center (0,10%), ConnectAndSell (0,10%), Synthetix (0,10%), Aspect Call Center (0,10%), IPscape (0,10%), Telax (0,10%)
Main functions are : Automatic call distribution, Interactive voice response, Computer telephony integration, Auto Dialers, Organize and prioritize service tickets, Expert directory
Main characteristics are : Freshchat, live chat, customer messaging, modern messaging, web chat app, site chat, intercom, intercom chat, zendesk chat, drift, web chat, caller id spoofing, caller id spoofing, calling, crazycall, prank, prank call, spoofing, spoofing, callerid, caller id, caller spoofing, caller id change caller, voice changer, voice changer, spoofing app, spoofingidentity, fun call, clearance, uk
Call Center Software Average Price : from $ 9,00 to $ 40,00 with an average price of $ 24,50 . We have identified more than 284 competitors on the market.
Call Center Software Review
Company details
Developed by VICIDIAL, Inc.
HQ location : Florida
Founded by Matt Florell
Total revenue :
Industry : B2B SaaS company
Software Category : Communications Software > Business Phone Systems Software > Call Center Software (Open Source software)
Schema : SoftwareApplication > CommunicationApplication
Tags : …
Website : visit vicidial.com
About This Article
This page was composed and published by SaaS-Alternatives.
The information (and product details) outlined above is provided for informational purposes only. Please Check the vendor’s website for more detailed information.
Our opinion on VICIdial is independent in order to highlight the strengths and weaknesses of this Call Center Software. Our website is supported by our users. We sometimes earn affiliate commission when you click through the affiliate links on our website.
VICIdial Alternatives
If you’re understanding the drawbacks and you’re looking for a VICIdial alternative, there are more than 77 competitors listed on SaaS-Alternatives !
If you’re in the market for a new software solution, the best approach is to narrow down your selection and then begin a free trial or request a demo.
Compare VICIdial Pricing Against Competitors
| Software | Starting Price | Billed | Free Trial |
| VICIDIAL | $ | Per month / user | No |
| 3CX | $1,08 | Per month / user | Yes |
| BITRIX24 | $2990 | Per month / user | Yes |
| 8X8 | $12 | Per month / user | Yes |
| I2X | $ | Per month / user | No |
| IPSCAPE | $ | Per month / user | No |
| CALLMATRIX | $29 | Per month / user | No |
| SQUARETALK | $ | Per month / user | No |
| CLOUDCALL | $ | Per month / user | No |
| $ | Per month / user |
Top 10 Alternatives & Competitors to VICIdial
– Five9
– PhoneBurner
– Kixie PowerCall
– CloudTalk
– Kavkom
– Five9
– Talkdesk
– ReadyMode
– CallTrackingMetrics
– PieSync
You can also take a look at other business apps, like our Epos Now review and our Survey Anyplace review.
Comparison with Similar Software & Contenders
Take an in-depth look at popular Communications Software and Business Phone Systems Software to find out which one is right for your needs. Discover how these Call Center Software compare to VICIdial when it comes to features, ease of use, customer support and user reviews. Explore software, Compare options and alternatives, Read reviews and Find your solution !
