Vivantio
Vivantio : Reviews, Pricing, Features & Alternatives
$60.00
Vivantio is an IT Service Management (ITSM). Price : $60 (free trial available). Review Vivantio : Overview & Pricing
Vivantio Overview : Features, Pricing, Reviews & Alternatives
Vivantio is an IT Service Management (ITSM) intended for businesses. Let’s discover user reviews, features and prices of this business app.
Vivantio is listed as a IT Service Management (ITSM) and IT Support for companies and is used for Customer Service & It Service Management …
Vivantio price starts from $ 60 per user and per month (free trial available).
Vivantio is service management software that helps you organize and automate your service desk or ITSM operation.
Compact software to provide the best IT support
From simple incident management to full enterprise ITSM, Vivantio enables you to deliver service excellence throughout your organization.
What is Vivantio ?
Vivantio is intuitive IT service management software for IT business service teams. It helps companies manage their core incident, customer, change, problem, and asset management needs using multiple tools. Service teams can create customizable tickets of different types based on their business units. They can route multiple tasks to different teams with their roles and permission functions. Additionally, Vivantio helps manage business processes across departments, teams, and even clients. It allows companies to view snapshots of important operational data from their home region. Admins can also prioritize work with customizable ticket views, history, service details, and your load balancer. Vivantio helps increase productivity, accurately track key performance indicators, and deliver a better customer experience with its service automation capabilities. Service teams can streamline approvals and tasks for their standard workflow processes. The software comes with customizable self-service portals and CRM features that help build more effective customer service relationships.
The platform scales to meet the complex business needs of large, multi-site organizations to streamline workflows across multiple departments, including IT, operations, and customer service. Vivantio is a trusted partner offering cost-effective solutions through flexible licensing.
For more information, visit Vivantio.com.
Vivantio Platform is a complete IT service management solution chosen by companies for its flexibility, reliability, configuration and integration capabilities.
Choosing the right help desk software can be one of the most powerful ways to streamline customer communications in almost any industry. With Vivantio, users can expect a comprehensive set of options to work with their clients on a wide variety of topics. Like many other help desk software options, Vivantio is designed to make feedback and responsiveness much more accessible. As such, he can be an ideal first role model for the company. However, like other software of this type, it is important to be familiar with what Vivantio can provide in order to optimize its functionality in the long run.
At Vivantio, they develop service management solutions to help organizations provide the best service possible. They offer ITSM software as a service (Saas) solutions to customers around the world.
At Vivantio, they develop service management solutions to help organizations provide the best service possible. They offer ITSM software as a service (Saas) solutions to customers around the world.
Vivantio is service management software that supports incident management, completes ITSM business processes, and provides users with the basic principles of ITIL. The platform facilitates customer self-help activities, facilitates customer engagement, and enables users to create branded and distinct customer portals.
The software supports customer service via inbound and outbound email and SMS, and is built with an intuitive business rules engine designed to capture data, track important dates, and trigger relevant actions. Additionally, the platform allows users to contact customers, set internal reminders, and use automated, staggered workflows.
What is Vivantio? Flexible and reliable, VivaDesk is an award-winning service management software that can organize and automate your organization’s service desk or IT service management (ITSM) operation. It is a powerful platform that can provide you with a comprehensive service management solution that is more comprehensive and flexible. VivaDesk, one of the best IT service management software in the industry, is currently considered the most flexible management interface. It works effectively for global companies with various licensing options for internal services. Its features include Problem, Incident and Change Manager, workflow automation, asset management, knowledge base, self-service portal, and more. VivaDesk ITSM offers an advanced service management solution for the enterprise. VivaDesk Pro is a complete ITIL-compliant service management solution. With VivaDesk, your IT support workflow is automated and streamlined so your support team can respond to queries and deliver solutions to users more efficiently, while minimizing overall IT costs. As with other VivaDesk reviews, we weigh the software’s benefits, price, and tech specs to help you see if it’s right for your needs.
Vivantio Review : Pros & Cons
Pros & Cons
When it comes to finding the right IT Service Management (ITSM) tools to manage your business, you have too many options – and they all come with their strengths and weaknesses.
One such familiar name in this arena is Vivantio, and as you may have guessed from the title, this review will tell you more about Vivantio’s pros and cons.
Weighing the pros & cons is essential before selecting this tool for your business and your team.
Vivantio Pros : Key Benefits
– Vivantio’s suite of service management products enables B2B service companies to enable only the features they need, aligned with their immediate needs on a platform that can grow with their business. The product suite includes four editions, Value, Vital, Velocity and Visionary:
– Flexible, reliable and trustworthy IT service management software
– VITAL – Designed for growing service teams looking to improve operations, improve efficiency and reduce costs
– Built with ITIL standards at its core.
– VALUE: For those looking to centralize customer service operations and equip their teams with the tools to succeed
– VISIONARY: A fully flexible solution for global companies looking for a premium service
– Automation captures service data, tracks milestones, and triggers meaningful actions.
– SPEED – Designed to scale and meet complex service management needs across multiple teams and departments
– Service optimization is the ability to collect consistent information and optimize the use of processes and information, across disciplines and teams, to deliver real business efficiency and optimal service delivery.
– Webhooks and APIs integrate Vivantio with the main ITSM tools.
Vivantio Cons
– Con : Not always the cheapest option : IT Service Management (ITSM) average cost is $ 21,33 .
– Con : Custom integrations can come at a price.
Vivantio Features
Here is the list of the main features of this computer software :
– API
– Access Controls/Permissions
– Account Alerts
– Active Directory Integration
– Activity Dashboard
– Activity Tracking
– Alerts / Escalation
– Alerts/Notifications
– Application Management
– Appointment Management
– Approval Process Control
– Asset Lifecycle Management
– Asset Tracking
– Assignment Management
– Audit Management
– Audit Trail
– Authentication
– Auto-Responders
– Automated Routing
– Automated Scheduling
Main function & Pro Features
– API
– Access Controls/Permissions
– Account Alerts
– Active Directory Integration
– Activity Dashboard
– Activity Tracking
– Alerts / Escalation
– Alerts/Notifications
– Application Management
– Appointment Management
– Approval Process Control
– Asset Lifecycle Management
– Asset Tracking
– Assignment Management
– Audit Management
– Audit Trail
– Authentication
– Auto-Responders
– Automated Routing
– Automated Scheduling
Vivantio Integrations
Vivantio may integrates with applications & plugins : database connection, synchronize data, share files (…) to improve your workflow and increase your productivity !
It also provides a powerful API toolkit that allows developers to build web services and exchange data.
Vivantio Pricing
The Vivantio pricing plan starts from $ 60 per month and per user, but this price is likely to change because different options are offered by the developer : number of licenses, additional functions, add-ons, bundles …
Vivantio offers several pricing plans :
– Value : $ 60,00 per user / per month
– Vital : $ 90,00 per user / per month
– Velocity : $ 82,00 per user / per month
– Visionary : $ 142,00 per user / per month
– Premium : –
| Value | Vital | Velocity | Visionary | Premium |
| $60,00 | $90,00 | $82,00 | $142,00 | – |
| Per month | Per month | Per month | Per month | Per month |
| Per user | Per user | Per user | Per user | Per user |
Save $$$ on SaaS and on-premise Software Subscriptions to help your create, grow and scale your business : annual billing usually is cheaper than monthly billing and you can expect 10% to 20% discount.
Sign up for a trial and start using it right away !
Free trials usually are time limited or feature limited but this is a good way to ensure it is the right option for your business before making a purchase.
Screenshot of the Vendor Pricing Page :
Vivantio Pricing Plans
Pricing Details
Pricing Model : Subscription
Free trial : Available
Free plan : No free plan
Freemium : No information
Starting price : $ 60,00
Entry-level set up fee : No setup fee
The pricing details were last updated this year from the vendor website or retrieved from publicly accessible pricing materials and may be different from actual. Please confirm pricing and deals with the vendor website before purchasing.
Deployment & Setup
Vivantio is a cloud-based IT Service Management (ITSM) platform : its infrastructure is hosted in the United States (probably on AWS, Microsoft Azure or Google Cloud Platform).
vivantio is a SaaS (Software as a Service) / web application : a web browser on a computer is required for full functionality of features and manage dashboard.
It supports desktop operating systems (like Windows and Mac OS …).
Technical Details & Specifications
Deployment : Cloud / SaaS
Desktop Operating Systems : Windows / Mac OS / Linux …
Mobile Platforms : –
Native Apps / Mobile Applications : –
GDPR compliance : No information
Supported languages
This application software supports the following languages : English, Spanish, French, Spanish, Hungarian …
Support & Training
Any problem with this computer program ? The vendor offers the following customer service & support to help teams get the most out of their business application : Chat, Email / Help Desk, FAQs / Forum, Knowledge Base, Phone Support, Online Support …
Hotline : Yes
Training options : Documentation, In Person, Live Online, Videos, Webinars …
Industry & Customers
Who use Vivantio ?
This software package is tailored to business needs : Small and Medium companies, Medium companies (Turnover : – $50 million) in countries like USA …
This web-based application is recommended for trades : IT …
This cloud software is used in the sectors : Software, Information Technology and Services, Hospitals and health care, Hospitality …
Customer References
Testimonials & Customer References to decide if this is the right business software or service for your company : YODEL, West Ham United, Southern Housing Group, Triangle, Broadbean Technology Limited, Castleton Technology Plc, Willis Towers Watson …
Awards & Recognitions
No information .
Screenshots
This computer program has an ergonomic, intuitive and customizable user interface, which will improve team productivity and collaborative work within your company (Public Administration, Shop Manager, Small Company …)
Vivantio Screenshots & Images : UI, dashboard …
Vivantio Business Software Pricing
Vivantio Features & Overview
Vivantio Screenshot
Vivantio Screenshot
Videos
Video #1
Video #2
Vivantio Reviews
Here is our opinion on Vivantio : this is an excellent it service management (itsm) to trust .
Vivantio User Reviews & Ratings
Online and customer reviews of Vivantio software are quite plentiful and overall very positive :
Overall rating : 4,5/5
Value for money : 4,1/5
Functionality : 4,1/5
Usefulness : 4,1/5
Ease of use : 4,1/5
User rating Excellent : 10%
User rating Very Good : 90%
User rating Average : 0%
User rating Poor : 0%
User rating Terrible : 0%
The one thing we quote about this software in our VivaDesk reviews is that it can give you the fast and consistent service you want for your help desk.
Popularity on social networks : 2002 followers on LinkedIn
Your Customer Review on Vivantio
What is your opinion about this app ? Submit your review and tell us about your overall opinion : experience with this SaaS software, rating, ease of use, customer service, value for money, Pros & Cons …
Customer reviews and feedbacks play an increasingly important role in the business software buying process. You can provide in-depth review and share your buying advice / reviewer sentiment : what is your likelihood to recommend Vivantio ? What is your likelihood to renew ?
FAQs
Why use a IT Service Management (ITSM) ?
IT service management software (ITSM) connects computers, phones, servers, networks, applications and online services together. IT Service Management (ITSM) software manages all of an organization’s IT services and helps reduce costs.
According to various sources, most used business software are : TOPdesk (market share : 95,20%), Lansweeper (7,00%), Jamf Pro (4,70%), Spiceworks (2,50%), BMC Track-It (2,40%), LANDesk Service Desk (1,80%), Alloy Navigator (0,80%), Spiceworks Help Desk (0,80%), Vivantio (0,40%), CA Business Service Insight (0,30%), VMware Service Manager (0,30%), EasyVista (0,20%), Hornbill (0,20%), Microsoft Operations Management Suite (0,20%)
Main functions are : Help desk / service desk, IT Asset Management, Configuration Management, Service catalog management, License management, Network management
Main characteristics are : Software and hardware software tracking, License management, Asset relationship management, Help Desk and Ticketing, Knowledge base, Automated software deployment, Monitoring, glpi network, network, glpi project, program, service desk, helpdesk, inventory management, inventory, asset management, open source, fusioniventory, maria db, linux, glpi network itsm, glpi project, itsm, itil compliant, service desk, helpdesk, inventory management, inventory, management of assets, open source
IT Service Management (ITSM) Average Price : from $ 3,33 to $ 65,00 with an average price of $ 21,33 . We have identified more than 133 competitors on the market.
IT Service Management (ITSM) Review
Company details
Developed by VIVANTIO, Inc. (@vivantio on Twitter)
HQ location : Massachusetts
Founded :
Total revenue :
Industry : B2B SaaS company
Software Category : IT Management Software > IT Support > IT Service Management (ITSM)
Schema : SoftwareApplication > DeveloperApplication
Tags : itsm | service center | online support center | web support center | web support center | on-demand support center | service management | support center | IT service management system …
Website : visit vivantio.com
About This Article
This page was composed and published by SaaS-Alternatives.
The information (and product details) outlined above is provided for informational purposes only. Please Check the vendor’s website for more detailed information.
Our opinion on Vivantio is independent in order to highlight the strengths and weaknesses of this IT Service Management (ITSM). Our website is supported by our users. We sometimes earn affiliate commission when you click through the affiliate links on our website.
Vivantio Alternatives
If you’re understanding the drawbacks and you’re looking for a Vivantio alternative, there are more than 39 competitors listed on SaaS-Alternatives !
If you’re in the market for a new software solution, the best approach is to narrow down your selection and then begin a free trial or request a demo.
Compare Vivantio Pricing Against Competitors
| Software | Starting Price | Billed | Free Trial |
| VIVANTIO | $42 | Per month / user | Yes |
| ZENDESK TALK | $9 | Per month / user | Yes |
| JIRA SERVICE DESK | $10 | Per month / user | Yes |
| IVANTI SERVICE MANAGER | $ | Per month / user | Yes |
| INCIDENT IQ | $ | Per month / user | No |
| SUNVIEW CHANGEGEAR | $ | Per month / user | No |
| ATSPOKE | $5 | Per month / user | No |
| $ | Per month / user | ||
| $ | Per month / user | ||
| $ | Per month / user |
Top 10 Alternatives & Competitors to Vivantio
– Jira Service Desk
– ServiceDesk Plus
– Datto RMM
– Freshservice
– ServiceNow
– Feedio
– Bmc Helix
– Saasdesk
– Nexthink Act
– My Otm
You can also take a look at other business apps, like our ManWinWin review and our Better Proposals review.
Comparison with Similar Software & Contenders
Take an in-depth look at popular IT Management Software and IT Support to find out which one is right for your needs. Discover how these IT Service Management (ITSM) compare to Vivantio when it comes to features, ease of use, customer support and user reviews. Explore software, Compare options and alternatives, Read reviews and Find your solution !
