Vonage Contact Center
Vonage Contact Center : Reviews, Pricing, Features & Alternatives
Vonage Contact Center is a Customer Service & Support Software. Review Vonage Contact Center : Overview & Pricing
Vonage Contact Center Overview : Features, Pricing, Reviews & Alternatives
Vonage Contact Center is a Customer Service & Support Software intended for businesses. Let’s discover user reviews, features and prices of this business app.
Vonage Contact Center is listed as a Customer Service & Support Software and Customer Management Software for companies and is used for VoIP, IVR, Customer Experience, Customer Service …
Vonage Contact Center prices are available on demand .
Newvoicemedia provides cloud contact center and inside sales software for Salesforce.
Contact center software for companies
What is Vonage Contact Center ?
Vonage Contact Center software aims to increase your sales and service through conversations and experiences. The software offers two-way video and screen sharing to measure customer needs according to their preferred schedule and platform. Collaborate with teams to connect calls to the best available agent through skills-based routing. Integrates with Salesforce, Microsoft Teams, and more. Call centers use the software.
When it comes to information security, NewVoiceMedia offers comprehensive protection of sensitive data as it is the only cloud contact center provider that is ISO27001 certified and PCI DSS Level 1 compliant. The main objective of this solution is to retain existing customers and win new customers by providing them with an exceptional customer experience, which is particularly useful for SMEs and start-ups.
NewVoiceMedia’s platform integrates with Salesforce Service Cloud and aggregates rich Salesforce data to improve sales and service rep performance. Customer-related calls, emails, and social media posts are prioritized and routed to the agent who can handle them most accurately and efficiently.
NewVoiceMedia’s tight integration with Salesforce is reflected in its 5-star AppExchange rating and large number of positive reviews. The solution is designed to work in conjunction with Salesforce data and capabilities to deliver the best customer experience. Incoming voice communications and digital channels from Salesforce can be dynamically routed based on any Salesforce object. Pop-up screens automatically deliver the correct CRM data and call history to agents. One-click dialing and call recording improve efficiency. Real-time information across all channels is displayed in customizable dashboards and dashboards, without waiting for IT to produce reports. Service teams will be able to increase CSAT metrics, while sales teams will be more productive and make more calls…
Vonage Contact Center Review : Pros & Cons
Pros & Cons
When it comes to finding the right Customer Service & Support tools to manage your business, you have too many options – and they all come with their strengths and weaknesses.
One such familiar name in this arena is Vonage Contact Center, and as you may have guessed from the title, this review will tell you more about Vonage Contact Center’s pros and cons.
Weighing the pros & cons is essential before selecting this tool for your business and your team.
Vonage Contact Center Pros : Key Benefits
– create new customer and employee experiences faster and easier than ever
– Enhance the agent experience with CRM integration for caller ID, auto check-in, pop-ups, call recording, and one-click dialing
– Deliver a better customer experience through skills-based routing and CRM insights
– Make every conversation more personal and productive
– Freedom for customers and employees to communicate in the way that suits them best
– A global platform to simplify and easily scale
Vonage Contact Center Cons
– Con : Custom integrations can come at a price.
Vonage Contact Center Features
Here is the list of the main features of this computer software :
– API
– Activity Dashboard
– Activity Tracking
– Agent Interface
– Alerts / Escalation
– Appointment Management
– Auto-Dialer
– Automated Routing
– Automatic Call Distribution
– Blended Call Center
– CRM
– Call Center Management
– Call Logging
– Call Monitoring
– Call Recording
– Call Routing
– Call Scripting
– Call Transfer
– Caller ID
– Campaign Management
Main function & Pro Features
– Computer Telephony Integration
– Contact Management
– Customer Database
– Customer History
– Dashboard
– Email Management
– Event Triggered Actions
– Help Desk Management
– Hotkeys
– IVR / Voice Recognition
– Multiple Parties
– Inbound Call Center
– Multiple Scripts
– Knowledge Base Management
– Open Database Design
– Lead Capture
– Outbound Call Center
– Live Chat
– Performance Metrics
– Manual Dialer
Vonage Contact Center Integrations
Vonage Contact Center integrates with more than 8 applications & plugins like Gong.io, LiveAgent and Salesforce Sales Cloud (…) : database connection, synchronize data, share files (…) to improve your workflow and increase your productivity !
It also provides a powerful API toolkit that allows developers to build web services and exchange data.
Top 20 Vonage Contact Center integrations
– Salesforce Sales Cloud
– LiveAgent
– Gong.io
– Salesforce Service Cloud
– ExecVision
– daisee
– People.ai
– Salesforce
Vonage Contact Center Pricing
The Vonage Contact Center pricing plan is available on request, but this price is likely to change because different options are offered by the developer : number of licenses, additional functions, add-ons, bundles …
Vonage Contact Center offers several pricing plans :
– Express : Price on demand
– Essentials : Price on demand
– Select : Price on demand
– Premium : Price on demand
– Premium : Price on demand
| Express | Essentials | Select | Premium | Premium |
| Price on demand | Price on demand | Price on demand | Price on demand | Price on demand |
| Per month | Per month | Per month | Per month | Per month |
| Per user | Per user | Per user | Per user | Per user |
Save $$$ on SaaS and on-premise Software Subscriptions to help your create, grow and scale your business : annual billing usually is cheaper than monthly billing and you can expect 10% to 20% discount.
Sign up for a trial and start using it right away !
Free trials usually are time limited or feature limited but this is a good way to ensure it is the right option for your business before making a purchase.
Screenshot of the Vendor Pricing Page :
Vonage Contact Center Pricing Plans
Pricing Details
Pricing Model : Subscription
Free trial : No information
Free plan : Premium only
Freemium : No information
Starting price : Prices can vary depending on your business needs.
Entry-level set up fee : No setup fee
The pricing details were last updated this year from the vendor website or retrieved from publicly accessible pricing materials and may be different from actual. Please confirm pricing and deals with the vendor website before purchasing.
Deployment & Setup
Vonage Contact Center is a cloud-based Customer Service & Support platform : its infrastructure is hosted in the United States (probably on AWS, Microsoft Azure or Google Cloud Platform).
vonage-contact-center is a SaaS (Software as a Service) / web application : a web browser on a computer is required for full functionality of features and manage dashboard.
It supports desktop operating systems (like Windows …).
Technical Details & Specifications
Deployment : Cloud / SaaS
Desktop Operating Systems : Windows …
Mobile Platforms : –
Native Apps / Mobile Applications : –
GDPR compliance : No information
Supported languages
This application software supports the following languages : English, German, French …
Support & Training
Any problem with this computer program ? The vendor offers the following customer service & support to help teams get the most out of their business application : 24/7 Live support, Email / Help Desk, FAQs / Forum, Phone Support, Online Support …
Hotline : +1 844-324-0340
Training options : Documentation, In Person, Live Online, Videos, Webinars …
Industry & Customers
Who use Vonage Contact Center ?
This software package is tailored to business needs : Public Administration, Non Profit, Medium Company …
This web-based application is recommended for trades : Professional …
This cloud software is used in the sectors : Services …
Customer References
Testimonials & Customer References to decide if this is the right business software or service for your company : No reference …
Awards & Recognitions
No information .
Screenshots
This computer program has an ergonomic, intuitive and customizable user interface, which will improve team productivity and collaborative work within your company (Non Profit, Public Administration, Shop Manager …)
Vonage Contact Center Screenshots & Images : UI, dashboard …
Vonage Contact Center Business Software Pricing
Vonage Contact Center Features & Overview
Vonage Contact Center Screenshot
Videos
Video #1
Video #2
Vonage Contact Center Reviews
Here is our opinion on Vonage Contact Center : this is an excellent customer service & support software to recommend .
Vonage Contact Center User Reviews & Ratings
Online and customer reviews of Vonage Contact Center software are quite plentiful and overall very positive :
Overall rating : 4,6/5
Value for money : 4,2/5
Functionality : 4,2/5
Usefulness : 4,2/5
Ease of use : 4,2/5
User rating Excellent : 10%
User rating Very Good : 90%
User rating Average : 0%
User rating Poor : 0%
User rating Terrible : 0%
Popularity on social networks : 24100 followers on Twitter
Your Customer Review on Vonage Contact Center
What is your opinion about this app ? Submit your review and tell us about your overall opinion : experience with this SaaS software, rating, ease of use, customer service, value for money, Pros & Cons …
Customer reviews and feedbacks play an increasingly important role in the business software buying process. You can provide in-depth review and share your buying advice / reviewer sentiment : what is your likelihood to recommend Vonage Contact Center ? What is your likelihood to renew ?
FAQs
Why use a Customer Service & Support Software ?
Customer Service & Support Software can improve business productivity.
Main functions are : High availability, Role-Based Access Control, integrations …
Main characteristics are : Software is available over the Internet, application is maintained by the vendor, license to the software may be subscription based or usage based.
Customer Service & Support Software Review
Company details
Developed by VONAGE, Inc.
HQ location : New Jersey
Founded :
Total revenue :
Industry : B2B SaaS company
Software Category : Customer Management Software > Customer Service & Support Software
Schema : SoftwareApplication > BusinessApplication
Tags : …
Website : visit vonage.com
About This Article
This page was composed and published by SaaS-Alternatives.
The information (and product details) outlined above is provided for informational purposes only. Please Check the vendor’s website for more detailed information.
Our opinion on Vonage Contact Center is independent in order to highlight the strengths and weaknesses of this Customer Service & Support Software. Our website is supported by our users. We sometimes earn affiliate commission when you click through the affiliate links on our website.
Vonage Contact Center Alternatives
If you’re understanding the drawbacks and you’re looking for a Vonage Contact Center alternative, there are more than 16 competitors listed on SaaS-Alternatives !
If you’re in the market for a new software solution, the best approach is to narrow down your selection and then begin a free trial or request a demo.
Compare Vonage Contact Center Pricing Against Competitors
| Software | Starting Price | Billed | Free Trial |
| VONAGE CONTACT CENTER | $ | Per month / user | No |
| 8X8 | $12 | Per month / user | Yes |
| I2X | $ | Per month / user | No |
| IPSCAPE | $ | Per month / user | No |
| CALLMATRIX | $29 | Per month / user | No |
| SQUARETALK | $ | Per month / user | No |
| CLOUDCALL | $ | Per month / user | No |
| GENESYS PURECONNECT | $ | Per month / user | Yes |
| $ | Per month / user | ||
| $ | Per month / user |
Top 10 Alternatives & Competitors to Vonage Contact Center
– NICE CXone
– Bitrix24
– 3CLogic
– Five9
– Genesys Cloud CX
– Five9
– Talkdesk
– ReadyMode
– CallTrackingMetrics
– PieSync
You can also take a look at other business apps, like our Allscripts Professional EHR review and our Denali Business review.
Comparison with Similar Software & Contenders
Take an in-depth look at popular Customer Management Software and Customer Service & Support Software to find out which one is right for your needs. Discover how these Customer Service & Support Software compare to Vonage Contact Center when it comes to features, ease of use, customer support and user reviews. Explore software, Compare options and alternatives, Read reviews and Find your solution !
