Zendesk Support
Zendesk Support : Reviews, Pricing, Features & Alternatives
$59.00
Zendesk Support is a Social Media Support Software. Price : $59 (free trial available). Review Zendesk Support : Overview & Pricing
Zendesk Support Overview : Features, Pricing, Reviews & Alternatives
Zendesk Support is a Social Media Support Software intended for businesses. Let’s discover user reviews, features and prices of this business app.
Zendesk Support is listed as a Social Media Support Software and Customer Service & Support Software for companies and is used for Customers Support Social customer supports …
Zendesk Support price starts from $ 59 per user and per month (free trial available).
Customer service software and remote support software
What is Zendesk Support ?
Zendesk Support is a customer service solution that centralizes all customer inquiries and interactions in one place. Customer service agents can access all customer data in a single interface to have a complete history of all interactions and provide more personalized and comprehensive problem resolution. Zendesk Support can aggregate support data and interactions from multiple channels, and also allows customers to submit support requests through the channel of their choice. Agent support tools allow customer inquiries to be routed directly to the right agent with the right skills and knowledge to respond to the request. Customer service agents can also collaborate with other teams to get the information they need to better resolve issues.
Zendesk Support is help desk software that centralizes all customer information and makes it easy to track, prioritize, and support tickets. The platform enables users to build customer trust through responsive and personalized responses, help customers through multiple channels, and is equipped with agent collaboration tools.
The software can be configured to meet specific user workflows and offers hundreds of available applications as well as the ability to design customizations through the system API. Additionally, the platform provides visibility into customer interactions, is equipped with machine learning capabilities, and provides customer analytics reports.
Zendesk’s powerful and flexible customer service and engagement platform software adapts to the needs of any business, from startups and small businesses to corporations and small businesses. Zendesk offers a fully integrated call center built right into your support platform. Agents can handle calls in the same workspace as all other channels. This cloud-based support platform gives them complete context around the customer’s history to help them resolve the most complex and time-sensitive issues faster. Teams using Zendesk see a 20% reduction in support costs and a 27% increase in agent productivity. If you already have a call center, you can seamlessly integrate it with an API connection to our helpdesk.
Zendesk Support Review : Pros & Cons
Pros & Cons
When it comes to finding the right Social Media Support tools to manage your business, you have too many options – and they all come with their strengths and weaknesses.
One such familiar name in this arena is Zendesk Support, and as you may have guessed from the title, this review will tell you more about Zendesk Support’s pros and cons.
Weighing the pros & cons is essential before selecting this tool for your business and your team.
Zendesk Support Pros : Key Benefits
– SaaS platform
– Scalability and integration
– Frequent releases / updates
– High Compatibility
Zendesk Support Cons
– Con : Custom integrations can come at a price.
Zendesk Support Features
Here is the list of the main features of this computer software :
– Incident Management
– Macros (Templated Responses)
– Ticket Management
– Knowledge Base
– Automated Routing
– Live Chat
– Social Media Integration
– Document Storage
– Surveys & Feedback
– Contract (SLA Management)
– Alerts (Escalation)
– Multi-Channel Communication
– Customizable Branding
– Known Issue Management
– Community Forums
– Self Service Portal
– Cloud Services
– Customer Service Features
– Service Desk Features
– Customer Success Features
Main function & Pro Features
– Incident Management
– Macros (Templated Responses)
– Ticket Management
– Knowledge Base
– Automated Routing
– Live Chat
– Social Media Integration
– Document Storage
– Surveys & Feedback
– Contract (SLA Management)
– Alerts (Escalation)
– Multi-Channel Communication
– Customizable Branding
– Known Issue Management
– Community Forums
– Self Service Portal
– Cloud Services
– Customer Service Features
– Service Desk Features
– Customer Success Features
Zendesk Support Integrations
Zendesk Support integrates with more than 5 applications & plugins like HubSpot, GetResponse and Airtable (…) : database connection, synchronize data, share files (…) to improve your workflow and increase your productivity !
It also provides a powerful API toolkit that allows developers to build web services and exchange data.
Top 20 Zendesk Support integrations
– Airtable
– GetResponse
– HubSpot
– Zapier
Zendesk Support Pricing
The Zendesk Support pricing plan starts from $ 59 per month and per user, but this price is likely to change because different options are offered by the developer : number of licenses, additional functions, add-ons, bundles …
Zendesk Support offers several pricing plans :
– Suiteteam : $ 59,00 per user / per month
– Suite Growth : $ 79,00 per user / per month
– Suite Professional : $ 99,00 per user / per month
– Enterprise Suite : $ 150,00 per user / per month
– Premium : –
| Suiteteam | Suite Growth | Suite Professional | Enterprise Suite | Premium |
| $59,00 | $79,00 | $99,00 | $150,00 | – |
| Per month | Per month | Per month | Per month | Per month |
| Per user | Per user | Per user | Per user | Per user |
Save $$$ on SaaS and on-premise Software Subscriptions to help your create, grow and scale your business : annual billing usually is cheaper than monthly billing and you can expect 10% to 20% discount.
Sign up for a trial and start using it right away !
Free trials usually are time limited or feature limited but this is a good way to ensure it is the right option for your business before making a purchase.
Screenshot of the Vendor Pricing Page :
Zendesk Support Pricing Plans
Pricing Details
Pricing Model : Subscription
Free trial : Yes : 14 days
Free plan : Yes, free version
Freemium : Freemium software
Starting price : $ 59,00
Entry-level set up fee : No setup fee
The pricing details were last updated this year from the vendor website or retrieved from publicly accessible pricing materials and may be different from actual. Please confirm pricing and deals with the vendor website before purchasing.
Deployment & Setup
Zendesk Support is a cloud-based Social Media Support platform : its infrastructure is hosted in the United States (probably on AWS, Microsoft Azure or Google Cloud Platform).
zendesk-support is a SaaS (Software as a Service) / web application : a web browser on a computer is required for full functionality of features and manage dashboard.
It supports desktop operating systems (like Windows and Mac OS …) and mobile platforms (like Android and iOS).
Technical Details & Specifications
Deployment : Cloud / SaaS
Desktop Operating Systems : Windows / Mac OS / Linux …
Mobile Platforms : Android / iOS – iPhone – iPad
Native Apps / Mobile Applications : –
GDPR compliance : No information
Supported languages
This application software supports the following languages : English …
Support & Training
Any problem with this computer program ? The vendor offers the following customer service & support to help teams get the most out of their business application : 24/7 Live support, Online Support …
Hotline : +1 415-418-7506
Training options : …
Industry & Customers
Who use Zendesk Support ?
This software package is tailored to business needs : Small and Medium companies, Medium companies (Turnover : – $50 million) in countries like United Kingdom …
This web-based application is recommended for trades : PR, Sales …
This cloud software is used in the sectors : Software …
Customer References
Testimonials & Customer References to decide if this is the right business software or service for your company : Scufgaming, Inter-State Studio And Publishing Co, Getaround, Paint Nite, Fashion Nova …
Awards & Recognitions
No information .
Screenshots
This computer program has an ergonomic, intuitive and customizable user interface, which will improve team productivity and collaborative work within your company (Small Company, SME, Startup …)
Zendesk Support Screenshots & Images : UI, dashboard …
Zendesk Support Business Software Pricing
Zendesk Support Features & Overview
Zendesk Support Screenshot
Zendesk Support Screenshot
Videos
Video #1
Video #2
Zendesk Support Reviews
Here is our opinion on Zendesk Support : this is an excellent social media support software to recommend .
Zendesk Support User Reviews & Ratings
Online and customer reviews of Zendesk Support software are quite plentiful and overall very positive :
Overall rating : 4,5/5
Value for money : 4,5/5
Functionality : 4,5/5
Usefulness : 4,5/5
Ease of use : 4,5/5
User rating Excellent : 59%
User rating Very Good : 33%
User rating Average : 5%
User rating Poor : 1%
User rating Terrible : 1%
If you’re looking for great help desk software, then Zendesk is the place for you.
Popularity on social networks :
Your Customer Review on Zendesk Support
What is your opinion about this app ? Submit your review and tell us about your overall opinion : experience with this SaaS software, rating, ease of use, customer service, value for money, Pros & Cons …
Customer reviews and feedbacks play an increasingly important role in the business software buying process. You can provide in-depth review and share your buying advice / reviewer sentiment : what is your likelihood to recommend Zendesk Support ? What is your likelihood to renew ?
FAQs
Why use a Social Media Support Software ?
Social media customer support software is all about listening and proactively responding to support issues on social media. Social customer service has become one of the most important ways businesses use social technology. This was driven by consumers who quickly discovered that the quickest way to get a response from customer service was not to call the company and open a support ticket, but to tweet an issue. to the whole world. The very public nature of the grievance will almost certainly elicit a very quick response Ð certainly faster than more traditional channels. Some social media customer service solutions like Conversocial and Lithium Social Web specialize in this case. specific use. In response, some platform vendors have started adding support features, including things like ticket routing, to their platforms.
According to various sources, most used business software are : Zendesk Support (market share : 1,80%)
Main functions are : Analytic, chat bots, Organization management, Planning and publishing, CRM, CRM
Main characteristics are : SAAS software, SAAS software, social customer service, customer support, customer feedback, customer feedback, help desk, knowledge base, customer feedback, customer service, customer support, customer feedback, Improve customer service, customer communication management, ticketing, customer service software
We have identified more than 19 competitors on the market.
Social Media Support Software Review
Company details
Developed by ZENDESK, Inc.
HQ location : California
Founded by Wayne Blick
Total revenue :
Industry : B2B SaaS company
Software Category : Customer Management Software > Customer Service & Support Software > Social Media Support Software
Schema : SoftwareApplication > SocialNetworkingApplication
Tags : …
Website : visit zendesk.com
About This Article
This page was composed and published by SaaS-Alternatives.
The information (and product details) outlined above is provided for informational purposes only. Please Check the vendor’s website for more detailed information.
Our opinion on Zendesk Support is independent in order to highlight the strengths and weaknesses of this Social Media Support Software. Our website is supported by our users. We sometimes earn affiliate commission when you click through the affiliate links on our website.
Zendesk Support Alternatives
If you’re understanding the drawbacks and you’re looking for a Zendesk Support alternative, there are more than 17 competitors listed on SaaS-Alternatives !
If you’re in the market for a new software solution, the best approach is to narrow down your selection and then begin a free trial or request a demo.
Compare Zendesk Support Pricing Against Competitors
| Software | Starting Price | Billed | Free Trial |
| ZENDESK SUPPORT | $49 | Per month / user | Yes |
| ZENDESK CHAT | $19 | Per month / user | Yes |
| OPENBRAVO COMMERCE SUITE | $ | Per month / user | Yes |
| ZOHO DESK | $14 | Per month / user | Yes |
| SYSAID | $ | Per month / user | Yes |
| LIVEAGENT | $15 | Per month / user | Yes |
| TEAMSUPPORT | $ | Per month / user | Yes |
| HELP SCOUT | $20 | Per month / user | Yes |
| OSTICKET | $9 | Per month / user | Yes |
| JITBIT HELPDESK | $24 | Per month / user | Yes |
Top 10 Alternatives & Competitors to Zendesk Support
– Buffer Reply
– Attensity
– Dimelo Mobile
– Dimelo Social
– Sparkcentral
– Swat io
– DigitalGenius
– Cisco SocialMiner
– Zendesk Support
– CX Company
Free Alternatives to Zendesk Support
– Zoho Desk
– LiveAgent
– osTicket
You can also take a look at other business apps, like our Convertio review and our Perkbox review.
Comparison with Similar Software & Contenders
Take an in-depth look at popular Customer Management Software and Customer Service & Support Software to find out which one is right for your needs. Discover how these Social Media Support Software compare to Zendesk Support when it comes to features, ease of use, customer support and user reviews. Explore software, Compare options and alternatives, Read reviews and Find your solution !
