ZIWO
ZIWO : Reviews, Pricing, Features & Alternatives
$40.00
ZIWO is a Call Center Software. Price : $40 (free trial available). Review ZIWO : Overview & Pricing
ZIWO Overview : Features, Pricing, Reviews & Alternatives
ZIWO is a Call Center Software intended for businesses. Let’s discover user reviews, features and prices of this business app.
ZIWO is listed as a Call Center Software and Business Phone Systems Software for companies and is used for VoIP, Call Center, Contact Center, Call Recording …
ZIWO price starts from $ 40 per user and per month (free trial available).
API-based cloud contact center software with CRM integration
Interact with your customers seamlessly
What is ZIWO ?
ZIWO is a complete call center management software that provides businesses with an easy solution to communicate with their customers and clients via phone, WhatsApp, and SMS from a single platform. The software comes with an advanced call masking tool that allows users to connect their customers with external partners without revealing anyone’s contact details or other private information. Users can also take advantage of ZWIO to monitor customer calls and get real-time business feedback efficiently. Call tracking also helps marketing and sales teams measure the success rate of individual campaigns and optimize future initiatives accordingly. In addition, remote agents can also connect with customers through call routing facilities, in addition to using other standard features such as call tracking and recording. Ultimately, businesses can also rely on the same to increase ROI and optimize agent productivity levels with an automated outbound campaign feature available to them.
Single platform for calls and messages. API based with CRM plugins. Connect real, virtual and remote agents with phone numbers in any country.
ZIWO is an omnichannel cloud contact center software (CCAAS) that provides a simple solution for businesses to talk to their customers via phone, WhatsApp, SMS. ZIWO has plugins ready to use with most CRMs and can be integrated with any application, thanks to an open API architecture. ZIWO connects 145 countries around the world, including the GCC, so users can instantly expand their reach to new geographies.
ZIWO Review : Pros & Cons
Pros & Cons
When it comes to finding the right Call Center tools to manage your business, you have too many options – and they all come with their strengths and weaknesses.
One such familiar name in this arena is ZIWO, and as you may have guessed from the title, this review will tell you more about ZIWO’s pros and cons.
Weighing the pros & cons is essential before selecting this tool for your business and your team.
ZIWO Pros : Key Benefits
– API-based out-of-the-box CRM plugins for Salesforce, Zendesk, Freshdesk, Freshsales, MS Dynamics 365, Zapier and ZOHO
– Call masking protects your customers’ private data and enables seamless communication between your company and your customers
– The call tracking feature can be implemented for developers in very simple steps to track sales and marketing campaigns.
– Get to know the real emotions of your customers with this AI-based emotion tracking feature available for all call recordings with emoji display
– Agent and Admin mobile app makes ZIWO available on the go with incoming and outgoing calls, call recording, status change at your fingertips
ZIWO Cons
– Con : Not always the cheapest option : Call Center Software average cost is $ 24,5 .
– Con : Custom integrations can come at a price.
ZIWO Features
Here is the list of the main features of this computer software :
– Outbound Call Center
– API
– Progressive Dialer
– Activity Dashboard
– IVR Support
– Activity Tracking
– Concurrency Support
– Agent Interface
– Inbound Call Center
– Alerts / Escalation
– Predictive Dialer
– Alerts/Notifications
– Auto Call Recording
– Archiving & Retention
– Live Chat
– Auto-Dialer
– Queue Management (Calls)
– Automated Routing
– Call Monitoring
– Automatic Call Distribution
Main function & Pro Features
– Outbound Call Center
– API
– Progressive Dialer
– Activity Dashboard
– IVR Support
– Activity Tracking
– Concurrency Support
– Agent Interface
– Inbound Call Center
– Alerts / Escalation
– Predictive Dialer
– Alerts/Notifications
– Auto Call Recording
– Archiving & Retention
– Live Chat
– Auto-Dialer
– Queue Management (Calls)
– Automated Routing
– Call Monitoring
– Automatic Call Distribution
ZIWO Integrations
ZIWO integrates with more than 24 applications & plugins like SAP, SugarCRM and Zendesk (…) : database connection, synchronize data, share files (…) to improve your workflow and increase your productivity !
It also provides a powerful API toolkit that allows developers to build web services and exchange data.
Top 20 ZIWO integrations
– Salesforce Sales Cloud
– HubSpot CRM
– Zapier
– Freshdesk
– Zendesk
– Intercom
– Freshsales
– SAP Customer Experience
– Zendesk Sell
– Zendesk
– FreshDesk
– Zoho CRM
– SAP HANA
– SugarCRM
– Freshsales
– Bitrix24
– Zendesk
– SugarCRM
– Salesforce
– FreshDesk
ZIWO Pricing
The ZIWO pricing plan starts from $ 40 per month and per user, but this price is likely to change because different options are offered by the developer : number of licenses, additional functions, add-ons, bundles …
ZIWO offers several pricing plans :
– Ziwo : $ 40,00 per user / per month
– Start : –
– Professional : –
– Enterprise : –
– Premium : –
| Ziwo | Start | Professional | Enterprise | Premium |
| $40,00 | – | – | – | – |
| Per month | Per month | Per month | Per month | Per month |
| Per user | Per user | Per user | Per user | Per user |
Save $$$ on SaaS and on-premise Software Subscriptions to help your create, grow and scale your business : annual billing usually is cheaper than monthly billing and you can expect 10% to 20% discount.
Sign up for a trial and start using it right away !
Free trials usually are time limited or feature limited but this is a good way to ensure it is the right option for your business before making a purchase.
Screenshot of the Vendor Pricing Page :
ZIWO Pricing Plans
Pricing Details
Pricing Model : Subscription
Free trial : Available
Free plan : No free plan
Freemium : No information
Starting price : $ 40,00
Entry-level set up fee : No setup fee
The pricing details were last updated this year from the vendor website or retrieved from publicly accessible pricing materials and may be different from actual. Please confirm pricing and deals with the vendor website before purchasing.
Deployment & Setup
ZIWO is a cloud-based Call Center platform : its infrastructure is hosted in Europe (probably on AWS, Microsoft Azure or Google Cloud Platform).
ziwo is a SaaS (Software as a Service) / web application : a web browser on a computer is required for full functionality of features and manage dashboard.
It supports desktop operating systems (like Windows and Mac OS …) and mobile platforms (like Android and iOS).
Technical Details & Specifications
Deployment : Cloud / SaaS
Desktop Operating Systems : Windows / Mac OS …
Mobile Platforms : Android / iOS – iPhone – iPad
Native Apps / Mobile Applications : –
GDPR compliance : No information
Supported languages
This application software supports the following languages : English, French …
Support & Training
Any problem with this computer program ? The vendor offers the following customer service & support to help teams get the most out of their business application : 24/7 Live support, Chat, Email / Help Desk, FAQs / Forum, Knowledge Base, Phone Support, Online Support …
Hotline : (+971) 4 512 62 26
Training options : Documentation, In Person, Live Online, Videos, Webinars …
Industry & Customers
Who use ZIWO ?
This software package is tailored to business needs : Public Administration, Entrepreneur, Medium Company …
This web-based application is recommended for trades : Administrative …
This cloud software is used in the sectors : Services …
Customer References
Testimonials & Customer References to decide if this is the right business software or service for your company : No reference …
Awards & Recognitions
No information .
Screenshots
This computer program has an ergonomic, intuitive and customizable user interface, which will improve team productivity and collaborative work within your company (Startup, Entrepreneur, Freelancer …)
ZIWO Screenshots & Images : UI, dashboard …
ZIWO Business Software Pricing
ZIWO Features & Overview
ZIWO Screenshot
ZIWO Screenshot
Videos
Video #1
Video #2
ZIWO Reviews
Here is our opinion on ZIWO : this is a great call center software to recommend .
ZIWO User Reviews & Ratings
Online and customer reviews of ZIWO software are quite plentiful and overall very positive :
Overall rating : 4,8/5
Value for money : 4,5/5
Functionality : 4,5/5
Usefulness : 4,5/5
Ease of use : 4,5/5
User rating Excellent : 84%
User rating Very Good : 12%
User rating Average : 4%
User rating Poor : 0%
User rating Terrible : 0%
Popularity on social networks : 6315 followers on LinkedIn
Your Customer Review on ZIWO
What is your opinion about this app ? Submit your review and tell us about your overall opinion : experience with this SaaS software, rating, ease of use, customer service, value for money, Pros & Cons …
Customer reviews and feedbacks play an increasingly important role in the business software buying process. You can provide in-depth review and share your buying advice / reviewer sentiment : what is your likelihood to recommend ZIWO ? What is your likelihood to renew ?
FAQs
Why use a Call Center Software ?
Cloud software for call centers (call centers) includes all applications dedicated to use in a call center: telephony, emails, sms, social networks, chat. Call center / call center software offers unified communications by linking telephony to computing. They make it possible to launch teleprospecting campaigns and facilitate the commercial management of companies. They make it possible to record pre-recorded messages (interactive vocal server) in order to route requests to the right services.
According to various sources, most used business software are : CallTrackingMetrics (market share : 15,50%), SAP Contact Center (0,40%), Vocalcom (0,20%), VICIdial (0,20%), Aspect Unified IP (0,20%), Noble Systems (0,20%), Cisco packaged contact center (0,10%), ConnectAndSell (0,10%), Synthetix (0,10%), Aspect Call Center (0,10%), IPscape (0,10%), Telax (0,10%)
Main functions are : Automatic call distribution, Interactive voice response, Computer telephony integration, Auto Dialers, Organize and prioritize service tickets, Expert directory
Main characteristics are : Freshchat, live chat, customer messaging, modern messaging, web chat app, site chat, intercom, intercom chat, zendesk chat, drift, web chat, caller id spoofing, caller id spoofing, calling, crazycall, prank, prank call, spoofing, spoofing, callerid, caller id, caller spoofing, caller id change caller, voice changer, voice changer, spoofing app, spoofingidentity, fun call, clearance, uk
Call Center Software Average Price : from $ 9,00 to $ 40,00 with an average price of $ 24,50 . We have identified more than 284 competitors on the market.
Call Center Software Review
Company details
Developed by ZIWO, Inc. (@ZiwobyAswat on Twitter)
HQ location : UAE
Founded :
Total revenue :
Industry : B2B SaaS company
Software Category : Communications Software > Business Phone Systems Software > Call Center Software
Schema : SoftwareApplication > CommunicationApplication
Tags : …
Website : visit ziwo.io
About This Article
This page was composed and published by SaaS-Alternatives.
The information (and product details) outlined above is provided for informational purposes only. Please Check the vendor’s website for more detailed information.
Our opinion on ZIWO is independent in order to highlight the strengths and weaknesses of this Call Center Software. Our website is supported by our users. We sometimes earn affiliate commission when you click through the affiliate links on our website.
ZIWO Alternatives
If you’re understanding the drawbacks and you’re looking for a ZIWO alternative, there are more than 74 competitors listed on SaaS-Alternatives !
If you’re in the market for a new software solution, the best approach is to narrow down your selection and then begin a free trial or request a demo.
Compare ZIWO Pricing Against Competitors
| Software | Starting Price | Billed | Free Trial |
| ZIWO | $109 | Per month / user | Yes |
| TALKDESK | $ | Per month / user | No |
| NEXTIVA | $18,95 | Per month / user | Yes |
| CLOUDTALK | $25 | Per month / user | Yes |
| CALLHIPPO | $14 | Per month / user | No |
| EVOICE | $6,25 | Per month / user | Yes |
| BRIGHT PATTERN | $ | Per month / user | No |
| CALLTOOLS | $ | Per month / user | No |
| CIRCLELOOP | $6,45 | Per month / user | Yes |
| FRESHCALLER | $15 | Per month / user | Yes |
Top 10 Alternatives & Competitors to ZIWO
– Ameyo
– Kavkom
– CloudCall
– CloudTalk
– Bitrix24
– Sharpen
– Ubefone
– Dialer360
– Microbasecti
– Cxm
Free Alternatives to ZIWO
– Freshcaller
– Zendesk Talk
– VoxDesk
SaaS alternatives
Avaya : It is a world leader in the contact center market, providing businesses with reliable and scalable communications-centric solutions. It helps companies manage calls, improve customer service and be more competitive.
Cisco Unified Contact Center Express : It provides a secure, available, and sophisticated contact center software solution for up to 400 agents and interactive voice response (IVR) ports that are easy to deploy and manage. This omnichannel solution is ideal for small to medium sized formal and informal contact centers.
SupportYourApp : By employing professional contact centers (such as ours) that utilize inbound/outbound telephone and email support, social media management, and administrative support, companies have been able to alleviate the stress of operating their own support team, and in turn take on a lot of weight. from their shoulders. Outsourcing customer support helps startups retain customers while helping them stay ahead of their competitors.
You can also take a look at other business apps, like our Device Magic review and our Join It review.
Comparison with Similar Software & Contenders
Take an in-depth look at popular Communications Software and Business Phone Systems Software to find out which one is right for your needs. Discover how these Call Center Software compare to ZIWO when it comes to features, ease of use, customer support and user reviews. Explore software, Compare options and alternatives, Read reviews and Find your solution !
