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IT Service Management (ITSM)


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9.6/10

InvGate Assets

InvGate Assets is an IT Service Management (ITSM) (free trial available). Review InvGate Assets : Overview & Pricing
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InvGate Assets Review
InvGate Assets is a great it service management (itsm) to recommend for your company or business.
Ease of use
9.60
Functionnality
8.20
Integrations
9.00
Customer support
9.00
Value for money
9.00
PROS:
  • InvGate Assets enables organizations to continuously manage, remotely monitor and protect all of their assets from a single web portal, including Windows, Mac, Linux and more.
CONS:
  • Not always the cheapest option
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8.4/10

LANDesk Service Desk

LANDesk Service Desk is an IT Service Management (ITSM). Review LANDesk Service Desk : Overview & Pricing
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LANDesk Service Desk Review
LANDesk Service Desk is an easy-to-use it service management (itsm) to trust for your company or business.
Ease of use
8.40
Functionnality
8.40
Integrations
8.40
Customer support
8.40
Value for money
8.40
PROS:
  • SaaS platform
CONS:
  • Not always the cheapest option
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10/10

Summit

Summit is an IT Service Management (ITSM). Review Summit : Overview & Pricing
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Summit Review
Summit is a great it service management (itsm) to know for your company or business.
Ease of use
10.00
Functionnality
10.00
Integrations
10.00
Customer support
10.00
Value for money
10.00
PROS:
  • SaaS platform
CONS:
  • Not always the cheapest option
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8.8/10

Bmc Helix

Bmc Helix is an IT Service Management (ITSM). Review Bmc Helix : Overview & Pricing
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Bmc Helix Review
Bmc Helix is a very popular it service management (itsm) to know for your company or business.
Ease of use
8.80
Functionnality
8.80
Integrations
8.80
Customer support
8.80
Value for money
8.80
PROS:
  • SaaS platform
CONS:
  • Not always the cheapest option
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8.4/10

iSupport

iSupport is an IT Service Management (ITSM). Review iSupport : Overview & Pricing
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iSupport Review
iSupport is an easy-to-use it service management (itsm) to know for your company or business.
Ease of use
8.40
Functionnality
8.40
Integrations
8.40
Customer support
8.40
Value for money
8.40
PROS:
  • SaaS platform
CONS:
  • Not always the cheapest option
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6/10

Octopus ITSM

Octopus ITSM is an IT Service Management (ITSM). Review Octopus ITSM : Overview & Pricing
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Octopus ITSM Review
Octopus ITSM is an innovative it service management (itsm) to consider for your company or business.
Ease of use
6.00
Functionnality
6.00
Integrations
6.00
Customer support
6.00
Value for money
6.00
PROS:
  • SaaS platform
CONS:
  • Not always the cheapest option
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8.4/10

MSP Manager

MSP Manager is an IT Service Management (ITSM) (free trial available). Review MSP Manager : Overview & Pricing
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MSP Manager Review
MSP Manager is an easy-to-use it service management (itsm) to advise for your company or business.
Ease of use
8.40
Functionnality
7.20
Integrations
7.80
Customer support
7.80
Value for money
7.80
PROS:
  • Native mobile apps for iOS and Android allow technicians to view open tickets, ticket and customer histories, track their time, access device details and more.
CONS:
  • Not always the cheapest option
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8.6/10

IncidentMonitor

IncidentMonitor is an IT Service Management (ITSM). Price : $36 (free trial available). Review IncidentMonitor : Overview & Pricing
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$36.00
IncidentMonitor Review
IncidentMonitor is a very popular it service management (itsm) to know for your company or business.
Ease of use
8.60
Functionnality
6.40
Integrations
6.80
Customer support
6.80
Value for money
6.80
PROS:
  • Provide customers and support staff with a self-service web portal accessible by security role, providing a knowledge base, forums, and support tickets.
CONS:
  • Not always the cheapest option
Top
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10/10

AssetSonar

AssetSonar is an IT Service Management (ITSM). Price : $50 (free trial available). Review AssetSonar : Overview & Pricing
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$49.00
AssetSonar Review
AssetSonar is a great it service management (itsm) to advise for your company or business.
Ease of use
10.00
Functionnality
9.20
Integrations
9.80
Customer support
9.80
Value for money
9.80
PROS:
  • Streamline all of your IT services by integrating our powerful IT asset management with leading service centers like Zendesk
CONS:
  • Not always the cheapest option
Top
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9.6/10

ServiceWise

ServiceWise is an IT Service Management (ITSM). Price : $20 (free trial available). Review ServiceWise : Overview & Pricing
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$20.00
ServiceWise Review
ServiceWise is a great it service management (itsm) to trust for your company or business.
Ease of use
9.60
Functionnality
8.40
Integrations
9.20
Customer support
9.20
Value for money
9.20
PROS:
  • ServiceWise is IT service management help desk software that supports web and client-server interfaces and offers additional modules for asset management, knowledge management, and third-party software integrations.
CONS:
  • Custom integrations can come at a price
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8.4/10

Web+Center

Web+Center is an IT Service Management (ITSM). Review Web+Center : Overview & Pricing
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Web+Center Review
Web+Center is an easy-to-use it service management (itsm) to advise for your company or business.
Ease of use
8.40
Functionnality
7.80
Integrations
7.80
Customer support
7.80
Value for money
7.80
PROS:
  • SaaS platform
CONS:
  • Not always the cheapest option
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9.2/10

Samanage

Samanage is an IT Service Management (ITSM). Price : $150. Review Samanage : Overview & Pricing
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$150.00
Samanage Review
Samanage is an excellent it service management (itsm) to recommend for your company or business.
Ease of use
9.20
Functionnality
9.20
Integrations
9.20
Customer support
9.20
Value for money
9.20
PROS:
  • IT Service Desk IT Asset Management Issues and Changes Contracts and Licenses Self-Service Portal IT Service Catalog Knowledge Base Risk Detection SLA Management
CONS:
  • Not always the cheapest option
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6/10

ITOA Platform

ITOA Platform is an IT Service Management (ITSM). Review ITOA Platform : Overview & Pricing
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ITOA Platform Review
ITOA Platform is an innovative it service management (itsm) to examine for your company or business.
Ease of use
6.00
Functionnality
6.00
Integrations
6.00
Customer support
6.00
Value for money
6.00
PROS:
  • SaaS platform
CONS:
  • Not always the cheapest option
Category Leader
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9.6/10

C-Desk

C-Desk is an IT Service Management (ITSM). Price : $9 (free trial available). Review C-Desk : Overview & Pricing
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C-Desk Review
C-Desk is a great it service management (itsm) to advise for your company or business.
Ease of use
9.60
Functionnality
9.20
Integrations
8.80
Customer support
8.80
Value for money
8.80
PROS:
  • SaaS platform
CONS:
  • Not always the cheapest option
Recommended
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9.8/10

FactoryLogix MES

FactoryLogix MES is an IT Service Management (ITSM) (free trial available). Review FactoryLogix MES : Overview & Pricing
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FactoryLogix MES Review
FactoryLogix MES is a great it service management (itsm) to trust for your company or business.
Ease of use
9.80
Functionnality
9.00
Integrations
8.80
Customer support
8.80
Value for money
8.80
PROS:
  • Easy to learn, fast to use - Configurability and adaptability without coding - Visibility and traceability throughout the supply chain - Supports any type of manufacturing process - Configuration on demand; Mechanical Assembly/Box Construction; MRO; Large System Manufacturing/Cell Construction - Improve compliance and quality throughout the enterprise - Increase productivity and efficiency
CONS:
  • Not always the cheapest option
Recommended
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9.6/10

4me

4me is an IT Service Management (ITSM). Price : $60 (free trial available). Review 4me : Overview & Pricing
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$59.00
4me Review
4me is a great it service management (itsm) to recommend for your company or business.
Ease of use
9.60
Functionnality
9.00
Integrations
9.80
Customer support
9.80
Value for money
9.80
PROS:
  • 4me enables large companies to collaborate with leading managed service providers such as Atos, Capgemini, Deloitte and DXC
CONS:
  • Not always the cheapest option
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9.2/10

Deepser

Deepser is an IT Service Management (ITSM). Price : $28 (free trial available). Review Deepser : Overview & Pricing
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$28.00
Deepser Review
Deepser is an excellent it service management (itsm) to recommend for your company or business.
Ease of use
9.20
Functionnality
9.20
Integrations
9.00
Customer support
9.00
Value for money
9.00
PROS:
  • SaaS platform
CONS:
  • Not always the cheapest option
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8.4/10

Ivanti Neurons for ITSM

Ivanti Neurons for ITSM is an IT Service Management (ITSM). Review Ivanti Neurons for ITSM : Overview & Pricing
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Ivanti Neurons for ITSM Review
Ivanti Neurons for ITSM is an easy-to-use it service management (itsm) to recommend for your company or business.
Ease of use
8.40
Functionnality
6.80
Integrations
6.80
Customer support
6.80
Value for money
6.80
PROS:
  • SaaS platform
CONS:
  • Not always the cheapest option
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9.2/10

ConnectWise Fortify

ConnectWise Fortify is an IT Service Management (ITSM) (free trial available). Review ConnectWise Fortify : Overview & Pricing
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ConnectWise Fortify Review
ConnectWise Fortify is an excellent it service management (itsm) to trust for your company or business.
Ease of use
9.20
Functionnality
8.60
Integrations
8.40
Customer support
8.40
Value for money
8.40
PROS:
  • SaaS platform
CONS:
  • Not always the cheapest option
Popular
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9.6/10

Efecte

Efecte is an IT Service Management (ITSM) (free trial available). Review Efecte : Overview & Pricing
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Efecte Review
Efecte is a great it service management (itsm) to trust for your company or business.
Ease of use
9.60
Functionnality
8.60
Integrations
8.80
Customer support
8.80
Value for money
8.80
PROS:
  • Embrace agile ITSM using Kanban boards and self-organization tools.
CONS:
  • Not always the cheapest option
Category Leader
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9.8/10

Engage Soft

Engage Soft is an IT Service Management (ITSM). Price : $2 (free trial available). Review Engage Soft : Overview & Pricing
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$1.00
Engage Soft Review
Engage Soft is a great it service management (itsm) to recommend for your company or business.
Ease of use
9.80
Functionnality
9.40
Integrations
9.40
Customer support
9.40
Value for money
9.40
PROS:
  • An advanced dashboard that allows you to seamlessly control user access to offices, meeting rooms, visitors and manage support and ticketing in one place, also automates billing and invoicing for members of coworking and flexible offices.
CONS:
  • Custom integrations can come at a price
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9/10

Datto RMM

Datto RMM is an IT Service Management (ITSM). Review Datto RMM : Overview & Pricing
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Datto RMM Review
Datto RMM is an excellent it service management (itsm) to advise for your company or business.
Ease of use
9.00
Functionnality
5.80
Integrations
5.80
Customer support
6.00
Value for money
6.00
PROS:
  • SaaS platform
CONS:
  • Not always the cheapest option
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9.4/10

EasyVista

EasyVista is an IT Service Management (ITSM). Review EasyVista : Overview & Pricing
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EasyVista Review
EasyVista is an excellent it service management (itsm) to recommend for your company or business.
Ease of use
9.40
Functionnality
9.40
Integrations
9.40
Customer support
9.40
Value for money
9.40
PROS:
  • SaaS platform
CONS:
  • Not always the cheapest option
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6/10

Glpi Network

Glpi Network is an IT Service Management (ITSM). Review Glpi Network : Overview & Pricing
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Glpi Network Review
Glpi Network is an innovative it service management (itsm) to investigate for your company or business.
Ease of use
6.00
Functionnality
6.00
Integrations
6.00
Customer support
6.00
Value for money
6.00
PROS:
  • SaaS platform
CONS:
  • Not always the cheapest option

Why use IT Service Management (ITSM) ?

What are the key features and benefits of IT Service Management (ITSM) ?

  • Help desk / service desk
  • IT asset management
  • Configuration management
  • Service catalog management
  • License management
  • Network management
  • Knowledge management
  • Manage users and services
  • Contract management and guarantees with the dates of validity and notice as well as the calculation of costs, fixed assets, depreciation, residual values ​​and calculation of the TCO
  • Management of the history of movements from receipt to exit from the equipment fleet

What are the Cons of IT Service Management (ITSM) ?

  • Data hosting: not necessarily stored in your country (server abroad)
  • Installation & Maintenance: it is preferable to call on an IT integrator
  • Technical support: it is preferable to train employees when changing software packages
  • Security & Confidentiality: you must trust the publisher of the solution
  • Price: multiplying subscription software can be costly for the company


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Best IT Service Management (ITSM): Reviews Pricing Comparison Alternatives

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