Avaya Aura Call Center Elite is a Call Center Software. Review Avaya Aura Call Center Elite : Overview & Pricing
Avaya Aura Call Center Elite Overview : Features, Pricing, Reviews & Alternatives
Avaya Aura Call Center Elite is a Call Center Software intended for businesses. Let’s discover user reviews, features and prices of this business app.
Avaya Aura Call Center Elite prices are available on demand .
Avaya Aura Call Center Elite is call center software provided by Avaya Inc.
What is Avaya Aura Call Center Elite ?
Avature DNA Social is an enterprise social media platform and is part of the provider’s suite of core HR and talent management solutions, which includes:
Avaya Aura Call Center Elite is a contact center platform designed to deliver a unified, personalized customer experience that builds brand loyalty. The app enables a business to efficiently manage all types of customer interactions by serving customers through preferred contact channels.
The software analyzes real-time and historical reporting data to improve the customer experience and personalize the customer experience by sharing details such as history and screen data across contact channels. The platform can also enable companies to prioritize serving the most valuable customers while maintaining service levels across all customer segments.
What is Avaya Aura Call Center Elite? Avaya Aura Call Center Elite is a robust contact center management solution that is part of the Avaya Contact Center as a Service (CCaaS) software suite. It is a reliable solution that offers a comprehensive set of features that allow businesses to manage customer interactions from multiple channels. The platform enables businesses to manage customer communications and provides an exceptional and personalized experience. Avaya Aura Call Center Elite streamlines communications, enabling businesses to increase customer retention and loyalty, and increase brand recognition. Ensures customer calls are routed to the most appropriate agent with the ability to handle unique customer needs. In addition, Avaya Aura Call Center Elite can be configured and customized to allow help desk staff to engage with customers through the channels of their choice.
Pros & Cons
When it comes to finding the right Call Center tools to manage your business, you have too many options – and they all come with their strengths and weaknesses.
One such familiar name in this arena is Avaya Aura Call Center Elite, and as you may have guessed from the title, this review will tell you more about Avaya Aura Call Center Elite’s pros and cons.
Weighing the pros & cons is essential before selecting this tool for your business and your team.
Avaya Aura Call Center Elite Pros : Key Benefits
– SaaS platform
– Scalability and integration
– Frequent releases / updates
– High Compatibility
Avaya Aura Call Center Elite Cons
– Con : Not always the cheapest option : Call Center Software average cost is $ 24,5 .
– Con : Custom integrations can come at a price.
Avaya Aura Call Center Elite Features
Here is the list of the main features of this computer software :
– SaaS software
Main function & Pro Features
– Cloud Services
Avaya Aura Call Center Elite Integrations
Avaya Aura Call Center Elite may integrates with applications & plugins : database connection, synchronize data, share files (…) to improve your workflow and increase your productivity !
It also provides a powerful API toolkit that allows developers to build web services and exchange data.
Avaya Aura Call Center Elite Pricing
The Avaya Aura Call Center Elite pricing plan is available on request, but this price is likely to change because different options are offered by the developer : number of licenses, additional functions, add-ons, bundles …
Avaya Aura Call Center Elite offers several pricing plans :
– Free Trial : $ 0 per user / per month
– Start : Price on demand
– Professional : Price on demand
– Enterprise : Price on demand
– Premium : Price on demand
|$0||Price on demand||Price on demand||Price on demand||Price on demand|
|Per month||Per month||Per month||Per month||Per month|
|Per user||Per user||Per user||Per user||Per user|
Save $$$ on SaaS and on-premise Software Subscriptions to help your create, grow and scale your business : annual billing usually is cheaper than monthly billing and you can expect 10% to 20% discount.
Sign up for a trial and start using it right away !
Free trials usually are time limited or feature limited but this is a good way to ensure it is the right option for your business before making a purchase.
Screenshot of the Vendor Pricing Page :
Pricing Model : Subscription
Free trial : No information
Free plan : No information
Freemium : No information
Starting price : Prices can vary depending on your business needs.
Entry-level set up fee : No setup fee
The pricing details were last updated this year from the vendor website or retrieved from publicly accessible pricing materials and may be different from actual. Please confirm pricing and deals with the vendor website before purchasing.
Deployment & Setup
Avaya Aura Call Center Elite is a cloud-based Call Center platform : its infrastructure is hosted in the United States (probably on AWS, Microsoft Azure or Google Cloud Platform).
avaya-aura-call-center-elite is a SaaS (Software as a Service) / web application : a web browser on a computer is required for full functionality of features and manage dashboard.
It supports desktop operating systems (like Windows and Mac OS …).
Technical Details & Specifications
Deployment : Cloud / SaaS
Desktop Operating Systems : Windows / Mac OS / Linux …
Mobile Platforms : –
Native Apps / Mobile Applications : –
GDPR compliance : No information
This application software supports the following languages : English …
Support & Training
Any problem with this computer program ? The vendor offers the following customer service & support to help teams get the most out of their business application : Online Support …
Hotline : Yes
Training options : …
Industry & Customers
Who use Avaya Aura Call Center Elite ?
This software package is tailored to business needs : SME …
This web-based application is recommended for trades : Administrative, Sales …
This cloud software is used in the sectors : Services …
Testimonials & Customer References to decide if this is the right business software or service for your company : No reference …
Awards & Recognitions
No information .
This computer program has an ergonomic, intuitive and customizable user interface, which will improve team productivity and collaborative work within your company (Shop Manager, Small Company, SME …)
Avaya Aura Call Center Elite Screenshots & Images : UI, dashboard …
Avaya Aura Call Center Elite Reviews
Here is our opinion on Avaya Aura Call Center Elite : this is a fluid call center software to try .
Avaya Aura Call Center Elite User Reviews & Ratings
Online and customer reviews of Avaya Aura Call Center Elite software are quite plentiful and overall medium :
Overall rating : 3,55
Value for money : 3,5
Functionality : 3,65
Usefulness : 3/5
Ease of use : 3,55
User rating Excellent : 10%
User rating Very Good : 80%
User rating Average : 10%
User rating Poor : 0%
User rating Terrible : 0%
The main advantages of Avaya Aura Call Center Elite are that it minimizes queues, provides personalized customer service, and seamless interactions with customers.
Popularity on social networks :
Your Customer Review on Avaya Aura Call Center Elite
What is your opinion about this app ? Submit your review and tell us about your overall opinion : experience with this SaaS software, rating, ease of use, customer service, value for money, Pros & Cons …
Customer reviews and feedbacks play an increasingly important role in the business software buying process. You can provide in-depth review and share your buying advice / reviewer sentiment : what is your likelihood to recommend Avaya Aura Call Center Elite ? What is your likelihood to renew ?
Why use a Call Center Software ?
Cloud software for call centers (call centers) includes all applications dedicated to use in a call center: telephony, emails, sms, social networks, chat. Call center / call center software offers unified communications by linking telephony to computing. They make it possible to launch teleprospecting campaigns and facilitate the commercial management of companies. They make it possible to record pre-recorded messages (interactive vocal server) in order to route requests to the right services.
According to various sources, most used business software are : CallTrackingMetrics (market share : 15,50%), SAP Contact Center (0,40%), Vocalcom (0,20%), VICIdial (0,20%), Aspect Unified IP (0,20%), Noble Systems (0,20%), Cisco packaged contact center (0,10%), ConnectAndSell (0,10%), Synthetix (0,10%), Aspect Call Center (0,10%), IPscape (0,10%), Telax (0,10%)
Main functions are : Automatic call distribution, Interactive voice response, Computer telephony integration, Auto Dialers, Organize and prioritize service tickets, Expert directory
Main characteristics are : Freshchat, live chat, customer messaging, modern messaging, web chat app, site chat, intercom, intercom chat, zendesk chat, drift, web chat, caller id spoofing, caller id spoofing, calling, crazycall, prank, prank call, spoofing, spoofing, callerid, caller id, caller spoofing, caller id change caller, voice changer, voice changer, spoofing app, spoofingidentity, fun call, clearance, uk
Call Center Software Average Price : from $ 9,00 to $ 40,00 with an average price of $ 24,50 . We have identified more than 284 competitors on the market.
Developed by AVAYA, Inc.
HQ location : USA
Total revenue :
Industry : B2B SaaS company
Software Category : Communications Software > Business Phone Systems Software > Call Center Software
Schema : SoftwareApplication > CommunicationApplication
Tags : …
Website : visit avaya.com
About This Article
This page was composed and published by SaaS-Alternatives.
The information (and product details) outlined above is provided for informational purposes only. Please Check the vendor’s website for more detailed information.
Our opinion on Avaya Aura Call Center Elite is independent in order to highlight the strengths and weaknesses of this Call Center Software. Our website is supported by our users. We sometimes earn affiliate commission when you click through the affiliate links on our website.
Avaya Aura Call Center Elite Alternatives
If you’re understanding the drawbacks and you’re looking for a Avaya Aura Call Center Elite alternative, there are more than 61 competitors listed on SaaS-Alternatives !
If you’re in the market for a new software solution, the best approach is to narrow down your selection and then begin a free trial or request a demo.
Top 10 Alternatives & Competitors to Avaya Aura Call Center Elite
– Salesforce Care
– Zendesk Talk
– Easycall Cloud
Comparison with Similar Software & Contenders
Take an in-depth look at popular Communications Software and Business Phone Systems Software to find out which one is right for your needs. Discover how these Call Center Software compare to Avaya Aura Call Center Elite when it comes to features, ease of use, customer support and user reviews. Explore software, Compare options and alternatives, Read reviews and Find your solution !
- SaaS platform
- Not always the cheapest option