Call Metrics
Call Metrics : Reviews, Pricing, Features & AlternativesCall Metrics is a Call Center Software. Review Call Metrics : Overview & Pricing
Call Metrics Overview : Features, Pricing, Reviews & Alternatives
Call Metrics is a Call Center Software intended for businesses. Let’s discover user reviews, features and prices of this business app.
Call Metrics is listed as a Call Center Software and Business Phone Systems Software for companies and is used for Call Center …
Call Metrics prices are available on demand .
The world’s most sophisticated call tracking, attribution and call intelligence software. Self-service, White label, Installation in less than 5 minutes.
Smart Business Call Tracking
What is Call Metrics ?
Call Metrics is the most sophisticated call tracking software, offered by our parent company Firefly and in conjunction with our SEO company. Our call intelligence and attribution solution helps you grow your business by optimizing and generating revenue from your inbound phone contacts.
Pros & Cons
When it comes to finding the right Call Center tools to manage your business, you have too many options – and they all come with their strengths and weaknesses.
One such familiar name in this arena is Call Metrics, and as you may have guessed from the title, this review will tell you more about Call Metrics’s pros and cons.
Weighing the pros & cons is essential before selecting this tool for your business and your team.
Call Metrics Pros : Key Benefits
– SaaS platform
– Scalability and integration
– Frequent releases / updates
– High Compatibility
Call Metrics Cons
– Con : Custom integrations can come at a price.
Call Metrics Features
Here is the list of the main features of this computer software :
– Inbound Call Center
– Outbound Call Center
– Progressive Dialer
– IVR Support
– Auto Call Recording
– Concurrency Support
– Predictive Dialer
– Call Monitoring
– Live Chat
– Queue Management (Calls)
Main function & Pro Features
– Cloud Services
Call Metrics Integrations
Call Metrics may integrates with applications & plugins : database connection, synchronize data, share files (…) to improve your workflow and increase your productivity !
It also provides a powerful API toolkit that allows developers to build web services and exchange data.
Call Metrics Pricing
The Call Metrics pricing plan is available on request, but this price is likely to change because different options are offered by the developer : number of licenses, additional functions, add-ons, bundles …
Call Metrics offers several pricing plans :
– Geo Number : Price on demand
– 0800 Number : Price on demand
– Professional : Price on demand
– Enterprise : Price on demand
– Premium : Price on demand
Geo Number | 0800 Number | Professional | Enterprise | Premium |
Price on demand | Price on demand | Price on demand | Price on demand | Price on demand |
Per month | Per month | Per month | Per month | Per month |
Per user | Per user | Per user | Per user | Per user |
Save $$$ on SaaS and on-premise Software Subscriptions to help your create, grow and scale your business : annual billing usually is cheaper than monthly billing and you can expect 10% to 20% discount.
Sign up for a trial and start using it right away !
Free trials usually are time limited or feature limited but this is a good way to ensure it is the right option for your business before making a purchase.
Screenshot of the Vendor Pricing Page :
Pricing Details
Pricing Model : Subscription
Free trial : No information
Free plan : No information
Freemium : No information
Starting price : Prices can vary depending on your business needs.
Entry-level set up fee : No setup fee
The pricing details were last updated this year from the vendor website or retrieved from publicly accessible pricing materials and may be different from actual. Please confirm pricing and deals with the vendor website before purchasing.
Deployment & Setup
Call Metrics is a cloud-based Call Center platform : its infrastructure is hosted in the United States (probably on AWS, Microsoft Azure or Google Cloud Platform).
call-metrics-co is a SaaS (Software as a Service) / web application : a web browser on a computer is required for full functionality of features and manage dashboard.
It supports desktop operating systems (like Windows …).
Technical Details & Specifications
Deployment : Cloud / SaaS
Desktop Operating Systems : Windows …
Mobile Platforms : –
Native Apps / Mobile Applications : –
GDPR compliance : No information
Supported languages
This application software supports the following languages : English …
Support & Training
Any problem with this computer program ? The vendor offers the following customer service & support to help teams get the most out of their business application : Online Support …
Hotline : Yes
Training options : …
Industry & Customers
Who use Call Metrics ?
This software package is tailored to business needs : Large Company, SME, Small Company …
This web-based application is recommended for trades : Professional …
This cloud software is used in the sectors : Services …
Customer References
Testimonials & Customer References to decide if this is the right business software or service for your company : No reference …
Awards & Recognitions
No information .
Screenshots
This computer program has an ergonomic, intuitive and customizable user interface, which will improve team productivity and collaborative work within your company (Medium Company, Non Profit, Public Administration …)
Call Metrics Screenshots & Images : UI, dashboard …
Videos
This video is no longer available
Call Metrics Reviews
Here is our opinion on Call Metrics : this is a simple call center software to discover .
Call Metrics User Reviews & Ratings
Online and customer reviews of Call Metrics software are quite plentiful and overall negative :
Overall rating : 1,6/5
Value for money : 1,6/5
Functionality : 1,6/5
Usefulness : 1,6/5
Ease of use : 1,6/5
User rating Excellent : 0%
User rating Very Good : 20%
User rating Average : 50%
User rating Poor : 20%
User rating Terrible : 10%
Popularity on social networks : 91 followers on Twitter
Your Customer Review on Call Metrics
What is your opinion about this app ? Submit your review and tell us about your overall opinion : experience with this SaaS software, rating, ease of use, customer service, value for money, Pros & Cons …
Customer reviews and feedbacks play an increasingly important role in the business software buying process. You can provide in-depth review and share your buying advice / reviewer sentiment : what is your likelihood to recommend Call Metrics ? What is your likelihood to renew ?
FAQs
Why use a Call Center Software ?
Sales outsourcing software is commercial software suitable for managing sales providers.
Main functions are : Business management
Main characteristics are : Software is available over the Internet, application is maintained by the vendor, license to the software may be subscription based or usage based.
Company details
Developed by CALLMETRICS, Inc.
HQ location : New Zealand
Founded :
Total revenue :
Industry : B2B SaaS company
Software Category : Communications Software > Business Phone Systems Software > Call Center Software
Schema : SoftwareApplication > CommunicationApplication
Tags : …
Website : visit callmetrics.co.nz
About This Article
This page was composed and published by SaaS-Alternatives.
The information (and product details) outlined above is provided for informational purposes only. Please Check the vendor’s website for more detailed information.
Our opinion on Call Metrics is independent in order to highlight the strengths and weaknesses of this Call Center Software. Our website is supported by our users. We sometimes earn affiliate commission when you click through the affiliate links on our website.
Call Metrics Alternatives
If you’re understanding the drawbacks and you’re looking for a Call Metrics alternative, there are more than 5 competitors listed on SaaS-Alternatives !
If you’re in the market for a new software solution, the best approach is to narrow down your selection and then begin a free trial or request a demo.
Compare Call Metrics Pricing Against Competitors
Software | Starting Price | Billed | Free Trial |
CALL METRICS | $ | Per month / user | No |
TALKDESK | $ | Per month / user | No |
NEXTIVA | $18,95 | Per month / user | Yes |
CLOUDTALK | $25 | Per month / user | Yes |
CALLHIPPO | $14 | Per month / user | No |
BRIGHT PATTERN | $ | Per month / user | No |
EVOICE | $6,25 | Per month / user | Yes |
CALLTOOLS | $ | Per month / user | No |
CIRCLELOOP | $6,45 | Per month / user | Yes |
FRESHCALLER | $15 | Per month / user | Yes |
Top 10 Alternatives & Competitors to Call Metrics
– TalkDesk
– Nextiva
– CloudTalk
– CallHippo
– Bright Pattern
Free Alternatives to Call Metrics
– Freshcaller
– Zendesk Talk
– VoxDesk
You can also take a look at other business apps, like our Call Journey review and our Calimatic Edtech review.
Comparison with Similar Software & Contenders
Take an in-depth look at popular Communications Software and Business Phone Systems Software to find out which one is right for your needs. Discover how these Call Center Software compare to Call Metrics when it comes to features, ease of use, customer support and user reviews. Explore software, Compare options and alternatives, Read reviews and Find your solution !