Callbell
Callbell : Reviews, Pricing, Features & Alternatives
$12.00
Callbell is a Help Desk Software. Price : $12 (free trial available). Review Callbell : Overview & Pricing
Callbell Overview : Features, Pricing, Reviews & Alternatives
Callbell is a Help Desk Software intended for businesses. Let’s discover user reviews, features and prices of this business app.
Callbell is listed as a Help Desk Software and Customer Service & Support Software for companies and is used for Live Chat, CRM, Contact Center Management, Customer Chat …
Callbell price starts from $ 12 per user and per month (free trial available).
Deliver relevant customers through the channel of your choice
Live chat tool to streamline team communication
What is Callbell ?
Callbell is a futuristic support management platform that enables businesses to provide seamless customer support across different channels such as Messenger, WhatsApp, Telegram, and Instagram. The platform allows users to support their customers on their preferred messaging channel in collaboration with their internal teammates. In addition, the detailed statistics it provides can be used to analyze the real-time performance of individual teams, streamline precise communication strategies, and channel the overall communication mechanism between the company and customers. Callbell enables teams to manage conversations and collaborate with their customers through quick replies, labels, internal notes, and auto-assignments. The platform allows administrators and supervisors to stay in control of their global conversations. Also, Callbell widgets can be installed on the website in 3 minutes to continue the real-time chat feature. Finally, the multilingual seminars organized by Callbell serve as a knowledge base for individual users, allowing them to make more productive decisions related to an individual business.
Callbell helps B2C businesses better serve their customers through their preferred channels, including Whatsapp Business, Facebook Messenger, Instagram Direct, and Telegram.
As we enter the current era, direct messaging apps are becoming the new paradigm in customer service. With an easy-to-setup cloud platform and customizable website widget, Callbell centralizes all communications in one place, helping sales and CS teams connect with customers across all channels.
Give your visitors the ability to communicate with your business through different direct messaging applications.
Callbell Review : Pros & Cons
Pros & Cons
When it comes to finding the right Help Desk tools to manage your business, you have too many options – and they all come with their strengths and weaknesses.
One such familiar name in this arena is Callbell, and as you may have guessed from the title, this review will tell you more about Callbell’s pros and cons.
Weighing the pros & cons is essential before selecting this tool for your business and your team.
Callbell Pros : Key Benefits
– SaaS platform
– Scalability and integration
– Frequent releases / updates
– High Compatibility
Callbell Cons
– Con : Custom integrations can come at a price.
Callbell Features
Here is the list of the main features of this computer software :
– Visitor Targeting
– Auto-Responders
– Offline Form
– Canned Responses
– Agent Scheduling
– Chat/Messaging
– Call Me Option
– Customizable Branding
– Knowledge Database
– Live Chat
– Shortcut Messages
– Proactive Chat
– Co-Browsing
– Real-time Consumer-facing Chat
– Persistent Chat
– Reporting & Statistics
– Reporting/Analytics
– Third Party Integrations
– Transcripts/Chat History
– Contact Management
Main function & Pro Features
– Visitor Targeting
– Auto-Responders
– Offline Form
– Canned Responses
– Agent Scheduling
– Chat/Messaging
– Call Me Option
– Customizable Branding
– Knowledge Database
– Live Chat
– Shortcut Messages
– Proactive Chat
– Co-Browsing
– Real-time Consumer-facing Chat
– Persistent Chat
– Reporting & Statistics
– Reporting/Analytics
– Third Party Integrations
– Transcripts/Chat History
– Contact Management
Callbell Integrations
Callbell may integrates with applications & plugins : database connection, synchronize data, share files (…) to improve your workflow and increase your productivity !
It also provides a powerful API toolkit that allows developers to build web services and exchange data.
Callbell Pricing
The Callbell pricing plan starts from $ 12 per month and per user, but this price is likely to change because different options are offered by the developer : number of licenses, additional functions, add-ons, bundles …
Callbell offers several pricing plans :
– Widgets : $ 12,00 per user / per month
– Chat Management : –
– Company : –
– Enterprise : –
– Premium : –
| Widgets | Chat Management | Company | Enterprise | Premium |
| $12,00 | – | – | – | – |
| Per month | Per month | Per month | Per month | Per month |
| Per user | Per user | Per user | Per user | Per user |
Save $$$ on SaaS and on-premise Software Subscriptions to help your create, grow and scale your business : annual billing usually is cheaper than monthly billing and you can expect 10% to 20% discount.
Sign up for a trial and start using it right away !
Free trials usually are time limited or feature limited but this is a good way to ensure it is the right option for your business before making a purchase.
Screenshot of the Vendor Pricing Page :
Callbell Pricing Plans
Pricing Details
Pricing Model : Subscription
Free trial : Available
Free plan : Yes, free version
Freemium : Freemium software
Starting price : $ 12,00
Entry-level set up fee : No setup fee
The pricing details were last updated this year from the vendor website or retrieved from publicly accessible pricing materials and may be different from actual. Please confirm pricing and deals with the vendor website before purchasing.
Deployment & Setup
Callbell is a cloud-based Help Desk platform : its infrastructure is hosted in Europe (probably on AWS, Microsoft Azure or Google Cloud Platform).
callbell is a SaaS (Software as a Service) / web application : a web browser on a computer is required for full functionality of features and manage dashboard.
It supports desktop operating systems (like Windows …) and mobile platforms (like Android and iOS).
There’s also native mobile apps for iPhone & iPads on Apple’s App Store and for smartphones & tablets on Google Play Store.
Technical Details & Specifications
Deployment : Cloud / SaaS
Desktop Operating Systems : Windows …
Mobile Platforms : Android / iOS – iPhone – iPad
Native Apps / Mobile Applications : iOS App & Android App
GDPR compliance : No information
Supported languages
This application software supports the following languages : English, Spanish, French, Italian, Portuguese, Italian, French, Spanish, Portuguese …
Support & Training
Any problem with this computer program ? The vendor offers the following customer service & support to help teams get the most out of their business application : 24/7 Live support, Chat, Email / Help Desk, FAQs / Forum, Knowledge Base, Phone Support, Online Support …
Hotline : Yes
Training options : Documentation, Live Online, Videos, Webinars …
Industry & Customers
Who use Callbell ?
This software package is tailored to business needs : Entrepreneur, Medium Company, Large Company …
This web-based application is recommended for trades : Professional …
This cloud software is used in the sectors : Services …
Customer References
Testimonials & Customer References to decide if this is the right business software or service for your company : LG, Hugo Boss, Herman Miller, TheHealthyhome me …
Awards & Recognitions
No information .
Screenshots
This computer program has an ergonomic, intuitive and customizable user interface, which will improve team productivity and collaborative work within your company (Shop Manager, Small Company, SME …)
Callbell Screenshots & Images : UI, dashboard …
Callbell Business Software Pricing
Callbell Features & Overview
Callbell Screenshot
Videos
Video #1
Callbell Reviews
Here is our opinion on Callbell : this is an excellent help desk software to know .
Callbell User Reviews & Ratings
Online and customer reviews of Callbell software are quite plentiful and overall very positive :
Overall rating : 4,6/5
Value for money : 3,4/5
Functionality : 3,4/5
Usefulness : 3,4/5
Ease of use : 3,4/5
User rating Excellent : 92%
User rating Very Good : 4%
User rating Average : 0%
User rating Poor : 4%
User rating Terrible : 0%
Popularity on social networks : 154 followers on LinkedIn
Your Customer Review on Callbell
What is your opinion about this app ? Submit your review and tell us about your overall opinion : experience with this SaaS software, rating, ease of use, customer service, value for money, Pros & Cons …
Customer reviews and feedbacks play an increasingly important role in the business software buying process. You can provide in-depth review and share your buying advice / reviewer sentiment : what is your likelihood to recommend Callbell ? What is your likelihood to renew ?
FAQs
Why use a Help Desk Software ?
Customer support software (help desk – after-sales service) makes it possible to manage after-sales service and customer questions and problems. Customer support software improves relations between the company and its customers: help desk, after-sales service.
According to various sources, most used business software are : Zendesk (market share : 17,40%), HP Service Manager (17,10%), Livechat (8,30%), ServiceNow (5,40%), SysAid Help Desk (2,60%), Snapengage (1,40%), ConnectWise (1,20%), LiveZilla (1,10%), Uservoice (1,00%), MightyCall (0,90%), LiveOps (0,60%), LiveAgent (0,40%), WebsiteAlive (0,30%), Iadvize (0,20%), osTicket (0,20%), Front (0,10%), Velaro (0,10%), Casengo (0,10%), Usersnap (0,10%)
Main functions are : IT Asset Management, Network monitoring and management, Knowledge management, Configuration Management, Service catalog management, License management
Main characteristics are : Customer service, Chrome extension, Shortcuts for Gmail, Fast email writing, SAAS software, Artificial intelligence – AI, Customer service, MarTech, CivicTech – GovTech, Communication, Webmarketing, e-commerce, Customer service, helpdesk, database knowledge, on demand, software as a service, customer support, forums, Social and communications, Knowledge base, SAAS software, Social media, Service customers, RetailTech, SAAS software, knowledge base, service center, service management, ticketing
Help Desk Software Average Price : from $ 5,00 to $ 499,00 with an average price of $ 89,00 . We have identified more than 249 competitors on the market.
Help Desk Software Review
Company details
Developed by CALLBELL, Inc.
HQ location : France
Founded by Carlo Morandi
Total revenue :
Industry : B2B SaaS company
Software Category : Customer Management Software > Customer Service & Support Software > Help Desk Software
Schema : SoftwareApplication > BusinessApplication
Tags : …
Website : visit callbell.eu
About This Article
This page was composed and published by SaaS-Alternatives.
The information (and product details) outlined above is provided for informational purposes only. Please Check the vendor’s website for more detailed information.
Our opinion on Callbell is independent in order to highlight the strengths and weaknesses of this Help Desk Software. Our website is supported by our users. We sometimes earn affiliate commission when you click through the affiliate links on our website.
Callbell Alternatives
If you’re understanding the drawbacks and you’re looking for a Callbell alternative, there are more than 66 competitors listed on SaaS-Alternatives !
If you’re in the market for a new software solution, the best approach is to narrow down your selection and then begin a free trial or request a demo.
Compare Callbell Pricing Against Competitors
| Software | Starting Price | Billed | Free Trial |
| CALLBELL | $ | Per month / user | Yes |
| SIRENA | $99 | Per month / user | No |
| TAWK.TO | $ | Per month / user | No |
| INTERCOM | $59 | Per month / user | No |
| LIVECHAT | $16 | Per month / user | Yes |
| JIVOCHAT | $13 | Per month / user | Yes |
| CRISP | $25 | Per month / user | Yes |
| OLARK | $ | Per month / user | Yes |
| SMARTSUPP | $10 | Per month / user | No |
| FRESHDESK MESSAGING (FORMERLY FRESHCHAT) | $999 | Per month / user | Yes |
Top 10 Alternatives & Competitors to Callbell
– Conversational Cloud
– LiveChat
– LiveHelpNow
– Zendesk
– ProProfs Chat
– Salesforce Service Cloud
– Zoho Desk
– Teamwork Desk
– Zendesk
– Freshdesk
Free Alternatives to Callbell
– tawk.to
– JivoChat
– Crisp
You can also take a look at other business apps, like our Aptean Ross ERP review and our Uptrends review.
Comparison with Similar Software & Contenders
Take an in-depth look at popular Customer Management Software and Customer Service & Support Software to find out which one is right for your needs. Discover how these Help Desk Software compare to Callbell when it comes to features, ease of use, customer support and user reviews. Explore software, Compare options and alternatives, Read reviews and Find your solution !
