CallTools
CallTools : Reviews, Pricing, Features & Alternatives
CallTools is a Call Center Software. Review CallTools : Overview & Pricing
CallTools Overview : Features, Pricing, Reviews & Alternatives
CallTools is a Call Center Software intended for businesses. Let’s discover user reviews, features and prices of this business app.
CallTools is listed as a Call Center Software and Business Phone Systems Software for companies and is used for VoIP, Contact Center, Auto Dialer, Call Center …
CallTools prices are available on demand .
The fastest growing call center software in the world.
What is CallTools ?
CallTools is a futuristic call center management solution designed for small and large businesses around the world, such as BPOs, telemarketers, contractors, sales and customer service centers. The software offers a plethora of options for its users’ business, including modules like predictive dialing, pre-dialing, and more. In addition, Calltools includes real-time call review and recording options, allowing managers to monitor the performance of individual agents and the entire company efficiently. The detailed reports offered by the software allow call centers to monitor the total number of calls, active campaigns, live calls, abandon rates, etc. Save detailed call lists, including caller IDs, timestamp, duration, and voice recording. Organizations can mask individual calls, enable telemarketing-based autodialer, and also use group DID matching services. The software offers active integrations with over 750 apps like Zoho, Salesforce, Hubspot, Base and many more that use Zapier. The business SMS messaging functionality in Calltools enables efficient lead nurturing processes.
Cloud-based contact center service provider. The company provides cloud-based services with real-time analytics including call tracking, hosted PBX, predictive dialer and bulk SMS.
CallTools offers list management with list cleanup, recycling, and export, helping users store and manage their contact lists from one central location. The software also offers skills-based call routing, which queues incoming calls and routes them to the most suitable available customer agent. For outgoing calls, CallTools automatically detects voice messages so agents speak only to customers and avoid voice messages. CallTools offers call recording, allowing users to record their calls and upload them to the system for training and call quality. ..
Call Tools has developed a cloud-based contact center solution designed to increase contact rates and accelerate sales revenue. Our software features include multiple ways to connect with customers and prospects, while making it easy to track your team from anywhere with an internet connection. Call Tools provides a complete suite of all-in-one call software with real-time analytics, including an outbound predictive dialer and inbound call center solution. No phone, no hardware, no coding, no download required. Our solution allows us to meet the needs of small businesses and enterprises around the world. Calling tools can be integrated with many existing CRMs, including Salesforce.com, ZOHO, and Microsoft Dynamics.
CallTools Review : Pros & Cons
Pros & Cons
When it comes to finding the right Call Center tools to manage your business, you have too many options – and they all come with their strengths and weaknesses.
One such familiar name in this arena is CallTools, and as you may have guessed from the title, this review will tell you more about CallTools’s pros and cons.
Weighing the pros & cons is essential before selecting this tool for your business and your team.
CallTools Pros : Key Benefits
– CallTools Predictive Outbound Dialer is capable of handling even the largest sales floor with unlimited dialing capacity and list size.
– CallTools provides users with detailed reporting and analysis, with more than 15 types of reports and visual representations of campaign data.
– The inbound contact center solution efficiently routes calls to the most appropriate agent, while providing caller information.
– The platform’s skill-based routing system assigns agents to one or more campaigns at the same time.
– Recorded calls are stored securely in the cloud and can also be downloaded in WAV audio format directly to the user’s computer.
CallTools Cons
– Con : Not always the cheapest option : Call Center Software average cost is $ 24,5 .
– Con : Custom integrations can come at a price.
CallTools Features
Here is the list of the main features of this computer software :
– Outbound Call Center
– API
– Live Chat
– Access Controls/Permissions
– Queue Management (Calls)
– Activity Dashboard
– Call Monitoring
– Activity Tracking
– Inbound Call Center
– Alerts / Escalation
– Progressive Dialer
– Alerts/Notifications
– IVR Support
– Answering Machine Detection
– Concurrency Support
– Auto-Dialer
– Predictive Dialer
– Automatic Call Distribution
– Auto Call Recording
– Automatic Lead Distribution
Main function & Pro Features
– Outbound Call Center
– API
– Live Chat
– Access Controls/Permissions
– Queue Management (Calls)
– Activity Dashboard
– Call Monitoring
– Activity Tracking
– Inbound Call Center
– Alerts / Escalation
– Progressive Dialer
– Alerts/Notifications
– IVR Support
– Answering Machine Detection
– Concurrency Support
– Auto-Dialer
– Predictive Dialer
– Automatic Call Distribution
– Auto Call Recording
– Automatic Lead Distribution
CallTools Integrations
CallTools integrates with more than 17 applications & plugins like Zoho CRM, Shopify and Salesforce Sales Cloud (…) : database connection, synchronize data, share files (…) to improve your workflow and increase your productivity !
It also provides a powerful API toolkit that allows developers to build web services and exchange data.
Top 20 CallTools integrations
– Salesforce Sales Cloud
– Shopify
– Zoho CRM
– Pipedrive
– Zendesk
– Keap
– Adobe Commerce
– Velocify
– SugarCRM
– 3CLogic
– Invoca
– Velocity
– Aura Call Center Elite
– BirdDog Software
– Gmail
– monday.com
– Zapier
CallTools Pricing
The CallTools pricing plan is available on request, but this price is likely to change because different options are offered by the developer : number of licenses, additional functions, add-ons, bundles …
CallTools offers several pricing plans :
– Calltools : Price on demand
– Start : Price on demand
– Professional : Price on demand
– Enterprise : Price on demand
– Premium : Price on demand
| Calltools | Start | Professional | Enterprise | Premium |
| Price on demand | Price on demand | Price on demand | Price on demand | Price on demand |
| Per month | Per month | Per month | Per month | Per month |
| Per user | Per user | Per user | Per user | Per user |
Save $$$ on SaaS and on-premise Software Subscriptions to help your create, grow and scale your business : annual billing usually is cheaper than monthly billing and you can expect 10% to 20% discount.
Sign up for a trial and start using it right away !
Free trials usually are time limited or feature limited but this is a good way to ensure it is the right option for your business before making a purchase.
Screenshot of the Vendor Pricing Page :
Software Pricing Plans
Pricing Details
Pricing Model : Subscription
Free trial : No information
Free plan : No free plan
Freemium : No information
Starting price : Prices can vary depending on your business needs.
Entry-level set up fee : No setup fee
The pricing details were last updated this year from the vendor website or retrieved from publicly accessible pricing materials and may be different from actual. Please confirm pricing and deals with the vendor website before purchasing.
Deployment & Setup
CallTools is a cloud-based Call Center platform : its infrastructure is hosted in the United States (probably on AWS, Microsoft Azure or Google Cloud Platform).
calltools is a SaaS (Software as a Service) / web application : a web browser on a computer is required for full functionality of features and manage dashboard.
It supports desktop operating systems (like Windows and Mac OS …).
Technical Details & Specifications
Deployment : Cloud / SaaS
Desktop Operating Systems : Windows / Mac OS / Linux …
Mobile Platforms : –
Native Apps / Mobile Applications : –
GDPR compliance : No information
Supported languages
This application software supports the following languages : English …
Support & Training
Any problem with this computer program ? The vendor offers the following customer service & support to help teams get the most out of their business application : 24/7 Live support, Chat, Email / Help Desk, Phone Support, Online Support …
Hotline : 1-800-679-1637
Training options : Documentation, In Person, Live Online, Webinars …
Industry & Customers
Who use CallTools ?
This software package is tailored to business needs : Public Administration, Non Profit, Medium Company …
This web-based application is recommended for trades : Administrative, Sales …
This cloud software is used in the sectors : Services …
Customer References
Testimonials & Customer References to decide if this is the right business software or service for your company : No reference …
Awards & Recognitions
No information .
Screenshots
This computer program has an ergonomic, intuitive and customizable user interface, which will improve team productivity and collaborative work within your company (Medium Company, Non Profit, Public Administration …)
CallTools Screenshots & Images : UI, dashboard …
CallTools Business Software Pricing
CallTools Features & Overview
CallTools Screenshot
Videos
Video #1
Video #2
CallTools Reviews
Here is our opinion on CallTools : this is a great call center software to recommend .
CallTools User Reviews & Ratings
Online and customer reviews of CallTools software are quite plentiful and overall very positive :
Overall rating : 5/5
Value for money : 4,7/5
Functionality : 4,7/5
Usefulness : 4,7/5
Ease of use : 4,7/5
User rating Excellent : 100%
User rating Very Good : 0%
User rating Average : 0%
User rating Poor : 0%
User rating Terrible : 0%
Popularity on social networks : 215 followers on LinkedIn
Your Customer Review on CallTools
What is your opinion about this app ? Submit your review and tell us about your overall opinion : experience with this SaaS software, rating, ease of use, customer service, value for money, Pros & Cons …
Customer reviews and feedbacks play an increasingly important role in the business software buying process. You can provide in-depth review and share your buying advice / reviewer sentiment : what is your likelihood to recommend CallTools ? What is your likelihood to renew ?
FAQs
Why use a Call Center Software ?
Cloud software for call centers (call centers) includes all applications dedicated to use in a call center: telephony, emails, sms, social networks, chat. Call center / call center software offers unified communications by linking telephony to computing. They make it possible to launch teleprospecting campaigns and facilitate the commercial management of companies. They make it possible to record pre-recorded messages (interactive vocal server) in order to route requests to the right services.
According to various sources, most used business software are : CallTrackingMetrics (market share : 15,50%), SAP Contact Center (0,40%), Vocalcom (0,20%), VICIdial (0,20%), Aspect Unified IP (0,20%), Noble Systems (0,20%), Cisco packaged contact center (0,10%), ConnectAndSell (0,10%), Synthetix (0,10%), Aspect Call Center (0,10%), IPscape (0,10%), Telax (0,10%)
Main functions are : Automatic call distribution, Interactive voice response, Computer telephony integration, Auto Dialers, Organize and prioritize service tickets, Expert directory
Main characteristics are : Freshchat, live chat, customer messaging, modern messaging, web chat app, site chat, intercom, intercom chat, zendesk chat, drift, web chat, caller id spoofing, caller id spoofing, calling, crazycall, prank, prank call, spoofing, spoofing, callerid, caller id, caller spoofing, caller id change caller, voice changer, voice changer, spoofing app, spoofingidentity, fun call, clearance, uk
Call Center Software Average Price : from $ 9,00 to $ 40,00 with an average price of $ 24,50 . We have identified more than 284 competitors on the market.
Call Center Software Review
Company details
Developed by CALLTOOLS, Inc.
HQ location : Vegas
Founded in 2015 by John Montoto
Total revenue : $217.1K
Industry : B2B SaaS company
Software Category : Communications Software > Business Phone Systems Software > Call Center Software
Schema : SoftwareApplication > CommunicationApplication
Tags : …
Website : visit calltools.com
About This Article
This page was composed and published by SaaS-Alternatives.
The information (and product details) outlined above is provided for informational purposes only. Please Check the vendor’s website for more detailed information.
Our opinion on CallTools is independent in order to highlight the strengths and weaknesses of this Call Center Software. Our website is supported by our users. We sometimes earn affiliate commission when you click through the affiliate links on our website.
CallTools Alternatives
If you’re understanding the drawbacks and you’re looking for a CallTools alternative, there are more than 71 competitors listed on SaaS-Alternatives !
If you’re in the market for a new software solution, the best approach is to narrow down your selection and then begin a free trial or request a demo.
Compare CallTools Pricing Against Competitors
| Software | Starting Price | Billed | Free Trial |
| CALLTOOLS | $ | Per month / user | No |
| MOJO DIALER | $10 | Per month / user | No |
| AIRCALL | $30 | Per month / user | Yes |
| CALLRAIL | $45 | Per month / user | Yes |
| READYMODE (FORMERLY XENCALL) | $ | Per month / user | No |
| MOJO HELPDESK | $26,1 | Per month / user | Yes |
| TALKDESK | $ | Per month / user | No |
| NEXTIVA | $18,95 | Per month / user | Yes |
| CLOUDTALK | $25 | Per month / user | Yes |
| CALLHIPPO | $14 | Per month / user | No |
Top 10 Alternatives & Competitors to CallTools
– ReadyMode
– Aircall
– Kixie PowerCall
– ChaseData CCaaS
– LeadDesk
– Sharpen
– Ubefone
– Dialer360
– Microbasecti
– Cxm
Free Alternatives to CallTools
– Freshcaller
– Zendesk Talk
– VoxDesk
You can also take a look at other business apps, like our SproutVideo review and our WalkMe review.
Comparison with Similar Software & Contenders
Take an in-depth look at popular Communications Software and Business Phone Systems Software to find out which one is right for your needs. Discover how these Call Center Software compare to CallTools when it comes to features, ease of use, customer support and user reviews. Explore software, Compare options and alternatives, Read reviews and Find your solution !
