Casengo
Casengo : Reviews, Pricing, Features & Alternatives
$29.00
Casengo is a Help Desk Software. Price : $29 (free trial available). Review Casengo : Overview & Pricing
Casengo Overview : Features, Pricing, Reviews & Alternatives
Casengo is a Help Desk Software intended for businesses. Let’s discover user reviews, features and prices of this business app.
Casengo is listed as a Help Desk Software and Customer Service & Support Software for companies and is used for Customer Service, Help Desk, Customer Support …
Casengo price starts from $ 29 per user and per month (free trial available).
Casengo is a cloud-based customer service software platform for businesses to respond to customer inquiries via email, chat, and more.
Customer service software for smart managers
Casengo is software that helps companies provide optimized customer service and support. You can create technical support and facilitate live customer service.
What is Casengo ?
Casengo’s cloud application for customer service enables online retailers and other small businesses to answer customer questions faster and better than ever. A team inbox for customer chats, emails, and social media posts.
Casengo provides customer service tools for website and online store owners, available as SaaS.
Casengo’s cloud application for customer service enables e-retailers and other small businesses to answer customer questions faster and better than ever. A team inbox can be used for chats, emails, and social media posts.
Simple, robust, and beautiful social customer support software that helps you deliver service with a human touch. Casengo’s cloud application for customer service enables e-retailers and other small businesses to answer customer questions faster and better than ever. A team inbox for customer chats, emails, and social media posts. Improve your help desk.
Casengo is a cloud-based customer service software platform for businesses to respond to customer inquiries via email, chat, and more.
Casengo offers super simple customer service software for email, live chat, and social media. Casengo allows companies to provide customer service through social networks, email or chat. It’s social customer service software that helps you deliver service with a human touch. Whether your customers connect via social media, email, or chat, keep the conversation flowing with hybrid messaging.
Casengo offers super simple customer service software for email, live chat, and social media. Casengo allows companies to provide customer service through social networks, email or chat. It’s social customer service software that helps you deliver service with a human touch. Whether your customers connect via social media, email, or chat, keep the conversation flowing with hybrid messaging.
Casengo is customer service software that captures messages from all user communication channels and sends them to a single shared inbox. The platform works as a customer service ticketing tool that integrates Facebook Messenger and WhatsApp into the user’s customer service system, as well as facilitating customer service operations through email and hybrid chat communications that they alternate between live chat and email.
The software is equipped with case management tools that provide visibility into which customer tickets are still open and need attention, as well as which service agents are currently working on customer inquiries. Additionally, the platform supports internal collaboration by allowing multiple agents, colleagues, and vendors to view and provide feedback on customer inquiries, as well as allowing managers to set up groups to segment channels and employees based on responsibilities or skills.
What is Casengo? Casengo is a SaaS developed to provide established businesses, small businesses, and emerging or expanding businesses with simple and reliable customer service software that will enable them to manage customers and their concerns, quickly respond to their questions, and collaborate with customers. other team members. from a single hub. Casengo developers pride themselves on making their cloud-based application user-friendly, simple, and easy to deploy and use from the start. In our Casengo reviews, you will learn about the benefits, prices, technical specifications and more of the software.
Casengo is social customer support software that helps you deliver service with a human touch. Whether your customers connect via social media, email, or chat, keep the conversation flowing with hybrid messaging. Good times to you and your clients!
Casengo Review : Pros & Cons
Pros & Cons
When it comes to finding the right Help Desk tools to manage your business, you have too many options – and they all come with their strengths and weaknesses.
One such familiar name in this arena is Casengo, and as you may have guessed from the title, this review will tell you more about Casengo’s pros and cons.
Weighing the pros & cons is essential before selecting this tool for your business and your team.
Casengo Pros : Key Benefits
– Increase customer satisfaction by answering questions faster and better than ever through email, live chat, and social media.
– Live Chat: Build trust in your website. Easily increase conversion and lower bounce rates.
– Email management: retrieve the preview. With Casengo, no customer email goes unnoticed in your helpdesk.
– Casengo was created with you in mind, and we know how busy you are. Casengo allows you and your online visitor to seamlessly switch between live chat and email when you are both online. It’s about the message, not the medium.
– Social networks: interact with your customers. Never miss another tweet or message on Facebook.
Casengo Cons
– Con : Custom integrations can come at a price.
Casengo Features
Here is the list of the main features of this computer software :
– 24/7 accessibility
– Instant messaging – chat
– Social media management
– Audio management
– Image management – photos
– media management
– Video management
– Contact management
– Customer management
– Helpdesk
– Social Media Integration
– API
– Ticket Management
– Alerts / Escalation
– Self Service Portal
– Chat/Messaging
– Macros (Templated Responses)
– Chatbot
– Known Issue Management
– Customer Database
Main function & Pro Features
– 24/7 accessibility
– Instant messaging – chat
– Social media management
– Audio management
– Image management – photos
– media management
– Video management
– Contact management
– Customer management
– Helpdesk
– Social Media Integration
– API
– Ticket Management
– Alerts / Escalation
– Self Service Portal
– Chat/Messaging
– Macros (Templated Responses)
– Chatbot
– Known Issue Management
– Customer Database
Casengo Integrations
Casengo integrates with more than 4 applications & plugins like Facebook and SAP (…) : database connection, synchronize data, share files (…) to improve your workflow and increase your productivity !
It also provides a powerful API toolkit that allows developers to build web services and exchange data.
Top 20 Casengo integrations
– Facebook
– SAP
Casengo Pricing
The Casengo pricing plan starts from $ 29 per month and per user, but this price is likely to change because different options are offered by the developer : number of licenses, additional functions, add-ons, bundles …
Casengo offers several pricing plans :
– Premium : $ 29,00 per user / per month
– Company : $ 44,00 per user / per month
– Elite : –
– Enterprise : –
– Premium : –
| Premium | Company | Elite | Enterprise | Premium |
| $29,00 | $44,00 | – | – | – |
| Per month | Per month | Per month | Per month | Per month |
| Per user | Per user | Per user | Per user | Per user |
Save $$$ on SaaS and on-premise Software Subscriptions to help your create, grow and scale your business : annual billing usually is cheaper than monthly billing and you can expect 10% to 20% discount.
Sign up for a trial and start using it right away !
Free trials usually are time limited or feature limited but this is a good way to ensure it is the right option for your business before making a purchase.
Screenshot of the Vendor Pricing Page :
Casengo Pricing Plans
Pricing Details
Pricing Model : Subscription
Free trial : Yes : 14 days
Free plan : Yes, free version
Freemium : Freemium software
Starting price : $ 29,00
Entry-level set up fee : No setup fee
The pricing details were last updated this year from the vendor website or retrieved from publicly accessible pricing materials and may be different from actual. Please confirm pricing and deals with the vendor website before purchasing.
Deployment & Setup
Casengo is a cloud-based Help Desk platform : its infrastructure is hosted in the United States (probably on AWS, Microsoft Azure or Google Cloud Platform).
casengo is a SaaS (Software as a Service) / web application : a web browser on a computer is required for full functionality of features and manage dashboard.
It supports desktop operating systems (like Windows and Mac OS …) and mobile platforms (like Android and iOS).
Technical Details & Specifications
Deployment : Cloud / SaaS
Desktop Operating Systems : Windows / Mac OS / Linux …
Mobile Platforms : Android / iOS – iPhone – iPad / Mobile Web
Native Apps / Mobile Applications : –
GDPR compliance : No information
Supported languages
This application software supports the following languages : English, German, Russian, Dutch, German, Russian …
Support & Training
Any problem with this computer program ? The vendor offers the following customer service & support to help teams get the most out of their business application : Chat, Email / Help Desk, FAQs / Forum, Knowledge Base, Phone Support, Online Support …
Hotline : +31 88 227 3600
Training options : Documentation, Videos, Webinars …
Industry & Customers
Who use Casengo ?
This software package is tailored to business needs : Small and Medium companies, Large companies (Turnover : – $50 million) in countries like The Netherlands, United Kingdom …
This web-based application is recommended for trades : PR, Marketing, Sales, Multimedia …
This cloud software is used in the sectors : Software …
Customer References
Testimonials & Customer References to decide if this is the right business software or service for your company : Texas Instruments, Totaal Vve Beheer, 1-800-Publicrelations, Siteops, Uber, L’Oreal, Danone …
Awards & Recognitions
No information .
Screenshots
This computer program has an ergonomic, intuitive and customizable user interface, which will improve team productivity and collaborative work within your company (Small Company, SME, Startup …)
Casengo Screenshots & Images : UI, dashboard …
Casengo Business Software Pricing
Casengo Features & Overview
Casengo Screenshot
Casengo Screenshot
Videos
Video #1
Video #2
Casengo Reviews
Here is our opinion on Casengo : this is a great help desk software to trust .
Casengo User Reviews & Ratings
Online and customer reviews of Casengo software are quite plentiful and overall very positive :
Overall rating : 4,8/5
Value for money : 4,7/5
Functionality : 4/5
Usefulness : 4,7/5
Ease of use : 4,7/5
User rating Excellent : 10%
User rating Very Good : 90%
User rating Average : 0%
User rating Poor : 0%
User rating Terrible : 0%
Popularity on social networks : 4603 followers on Twitter
Your Customer Review on Casengo
What is your opinion about this app ? Submit your review and tell us about your overall opinion : experience with this SaaS software, rating, ease of use, customer service, value for money, Pros & Cons …
Customer reviews and feedbacks play an increasingly important role in the business software buying process. You can provide in-depth review and share your buying advice / reviewer sentiment : what is your likelihood to recommend Casengo ? What is your likelihood to renew ?
FAQs
Why use a Help Desk Software ?
Customer support software (help desk – after-sales service) makes it possible to manage after-sales service and customer questions and problems. Customer support software improves relations between the company and its customers: help desk, after-sales service.
According to various sources, most used business software are : Zendesk (market share : 17,40%), HP Service Manager (17,10%), Livechat (8,30%), ServiceNow (5,40%), SysAid Help Desk (2,60%), Snapengage (1,40%), ConnectWise (1,20%), LiveZilla (1,10%), Uservoice (1,00%), MightyCall (0,90%), LiveOps (0,60%), LiveAgent (0,40%), WebsiteAlive (0,30%), Iadvize (0,20%), osTicket (0,20%), Front (0,10%), Velaro (0,10%), Casengo (0,10%), Usersnap (0,10%)
Main functions are : IT Asset Management, Network monitoring and management, Knowledge management, Configuration Management, Service catalog management, License management
Main characteristics are : Customer service, Chrome extension, Shortcuts for Gmail, Fast email writing, SAAS software, Artificial intelligence – AI, Customer service, MarTech, CivicTech – GovTech, Communication, Webmarketing, e-commerce, Customer service, helpdesk, database knowledge, on demand, software as a service, customer support, forums, Social and communications, Knowledge base, SAAS software, Social media, Service customers, RetailTech, SAAS software, knowledge base, service center, service management, ticketing
Help Desk Software Average Price : from $ 5,00 to $ 499,00 with an average price of $ 89,00 . We have identified more than 249 competitors on the market.
Help Desk Software Review
Company details
Developed by CASENGO, Inc. (@casengo on Twitter)
HQ location : The Netherlands
Founded :
Total revenue :
Industry : B2B SaaS company
Software Category : Customer Management Software > Customer Service & Support Software > Help Desk Software
Schema : SoftwareApplication > BusinessApplication
Tags : customer service | customer service help desk software | customer support service software …
Website : visit casengo.com
About This Article
This page was composed and published by SaaS-Alternatives.
The information (and product details) outlined above is provided for informational purposes only. Please Check the vendor’s website for more detailed information.
Our opinion on Casengo is independent in order to highlight the strengths and weaknesses of this Help Desk Software. Our website is supported by our users. We sometimes earn affiliate commission when you click through the affiliate links on our website.
Casengo Alternatives
If you’re understanding the drawbacks and you’re looking for a Casengo alternative, there are more than 65 competitors listed on SaaS-Alternatives !
If you’re in the market for a new software solution, the best approach is to narrow down your selection and then begin a free trial or request a demo.
Compare Casengo Pricing Against Competitors
| Software | Starting Price | Billed | Free Trial |
| CASENGO | $ | Per month / user | Yes |
| ZOHO DESK | $14 | Per month / user | Yes |
| SYSAID | $ | Per month / user | Yes |
| LIVEAGENT | $15 | Per month / user | Yes |
| TEAMSUPPORT | $ | Per month / user | Yes |
| HELP SCOUT | $20 | Per month / user | Yes |
| OSTICKET | $9 | Per month / user | Yes |
| JITBIT HELPDESK | $24 | Per month / user | Yes |
| FRESHDESK | $15 | Per month / user | Yes |
| KAYAKO | $30 | Per month / user | Yes |
Top 10 Alternatives & Competitors to Casengo
– NICE CXone
– Zendesk
– Zoho Desk
– Vivantio
– Issuetrak
– Tickhelp
– Kpam
– Oracle Rightnow
– Typedesk
– Diabolocom
Free Alternatives to Casengo
– Zoho Desk
– LiveAgent
– osTicket
SaaS alternatives
Zendesk : Zendesk provides an integrated help desk on demand: a customer service portal solution based on the latest technologies and Web 2.0 design philosophies.
FreshDesk : Freshdesk is an on-demand customer service software that works across multiple support channels.
UserVoice : UserVoice creates easy-to-use customer engagement tools that help businesses understand and engage with their customers more positively and build lasting relationships with them.
Help Scout : With best-in-class reporting, a built-in knowledge base, 50+ integrations, and a robust API, Help Scout lets your team focus on what really matters: your customers.
Jira Service Desk : It allows you to receive, track, manage, and resolve customer requests from your team. Designed for internal IT, support, and business teams, it enables teams to track, prioritize, and resolve service requests, all in one place.
You can also take a look at other business apps, like our OpenShift review and our Aftership review.
Comparison with Similar Software & Contenders
Take an in-depth look at popular Customer Management Software and Customer Service & Support Software to find out which one is right for your needs. Discover how these Help Desk Software compare to Casengo when it comes to features, ease of use, customer support and user reviews. Explore software, Compare options and alternatives, Read reviews and Find your solution !
