CommBox
CommBox : Reviews, Pricing, Features & AlternativesCommBox is a Help Desk Software (free trial available). Review CommBox : Overview & Pricing
CommBox Overview : Features, Pricing, Reviews & Alternatives
CommBox is a Help Desk Software intended for businesses. Let’s discover user reviews, features and prices of this business app.
CommBox is listed as a Help Desk Software and Customer Service & Support Software for companies and is used for Call Center, Contact Center, Help Desk, Conversational AI Platform …
CommBox prices are available on demand (free trial available).
An intelligent customer communication hub for live and automated interactions
What is CommBox ?
CommBox is a comprehensive messaging and customer support platform that provides businesses with an AI-powered omnichannel solution to communicate with their customers. The platform enables businesses to use channels like WhatsApp, social media, video, voice, SMS and more as needed from one smart inbox. Users can add entirely new customer communication channels, as well as simultaneously monitor all of their brand assets and online conversations through a unified view. The platform offers the best inbox and outbox for teams to keep all conversations in one place, as well as facilitating SLA compliance, tagging, assignments, and routing. CommBox is a genuine omnichannel platform with futuristic AI capabilities and up-to-date automation features. With this platform, users can naturally shorten and automate much of their business process. It also comes with a customer service management facility consisting of an analysis and reporting system. The software enables companies to monitor every aspect of their communications, streamline their entire workforce, and facilitate better decisions.
CommBox is the next generation customer interaction hub that enables businesses to seamlessly transition from a traditional call center to upgraded communication and automation at scale with ease.
Pros & Cons
When it comes to finding the right Help Desk tools to manage your business, you have too many options – and they all come with their strengths and weaknesses.
One such familiar name in this arena is CommBox, and as you may have guessed from the title, this review will tell you more about CommBox’s pros and cons.
Weighing the pros & cons is essential before selecting this tool for your business and your team.
CommBox Pros : Key Benefits
– SaaS platform
– Scalability and integration
– Frequent releases / updates
– High Compatibility
CommBox Cons
– Con : Not always the cheapest option : Help Desk Software average cost is $ 89 .
– Con : Custom integrations can come at a price.
CommBox Features
Here is the list of the main features of this computer software :
– Incident Management
– AI/Machine Learning
– Macros (Templated Responses)
– API
– Ticket Management
– Alerts / Escalation
– Knowledge Base
– Auto-Responders
– Alerts (Escalation)
– Automated Routing
– Community Forums
– Blended Call Center
– Social Media Integration
– Call Center Management
– Document Storage
– Call Logging
– Surveys & Feedback
– Call Monitoring
– Contract (SLA Management)
– Call Recording
Main function & Pro Features
– Self Service Portal
– Call Reporting
– Multi-Channel Communication
– Call Routing
– Customizable Branding
– Canned Responses
– Known Issue Management
– Chat/Messaging
– Automated Routing
– Chatbot
– Live Chat
– Customer Database
– Customer Segmentation
– Customizable Branding
– Customizable Reports
– Customizable Templates
– Email Management
– Feedback Management
– File Sharing
– For Developers
CommBox Integrations
CommBox may integrates with applications & plugins : database connection, synchronize data, share files (…) to improve your workflow and increase your productivity !
It also provides a powerful API toolkit that allows developers to build web services and exchange data.
CommBox Pricing
The CommBox pricing plan is available on request, but this price is likely to change because different options are offered by the developer : number of licenses, additional functions, add-ons, bundles …
CommBox offers several pricing plans :
– Commbox : Price on demand
– Start : Price on demand
– Professional : Price on demand
– Enterprise : Price on demand
– Premium : Price on demand
Commbox | Start | Professional | Enterprise | Premium |
Price on demand | Price on demand | Price on demand | Price on demand | Price on demand |
Per month | Per month | Per month | Per month | Per month |
Per user | Per user | Per user | Per user | Per user |
Save $$$ on SaaS and on-premise Software Subscriptions to help your create, grow and scale your business : annual billing usually is cheaper than monthly billing and you can expect 10% to 20% discount.
Sign up for a trial and start using it right away !
Free trials usually are time limited or feature limited but this is a good way to ensure it is the right option for your business before making a purchase.
Screenshot of the Vendor Pricing Page :
Pricing Details
Pricing Model : Subscription
Free trial : Available
Free plan : No free plan
Freemium : No information
Starting price : Prices can vary depending on your business needs.
Entry-level set up fee : No setup fee
The pricing details were last updated this year from the vendor website or retrieved from publicly accessible pricing materials and may be different from actual. Please confirm pricing and deals with the vendor website before purchasing.
Deployment & Setup
CommBox is a cloud-based Help Desk platform : its infrastructure is hosted in the United States (probably on AWS, Microsoft Azure or Google Cloud Platform).
commbox is a SaaS (Software as a Service) / web application : a web browser on a computer is required for full functionality of features and manage dashboard.
It supports desktop operating systems (like Windows …).
Technical Details & Specifications
Deployment : Cloud / SaaS
Desktop Operating Systems : Windows …
Mobile Platforms : –
Native Apps / Mobile Applications : –
GDPR compliance : No information
Supported languages
This application software supports the following languages : English …
Support & Training
Any problem with this computer program ? The vendor offers the following customer service & support to help teams get the most out of their business application : 24/7 Live support, Email / Help Desk, Phone Support …
Hotline : Yes
Training options : Documentation, In Person, Live Online …
Industry & Customers
Who use CommBox ?
This software package is tailored to business needs : Public Administration, Non Profit, Medium Company …
This web-based application is recommended for trades : Professional …
This cloud software is used in the sectors : Services …
Customer References
Testimonials & Customer References to decide if this is the right business software or service for your company : Bezeq, Pelephone, HOT, AIG, Kimberly-Clark, Clarks …
Awards & Recognitions
No information .
Screenshots
This computer program has an ergonomic, intuitive and customizable user interface, which will improve team productivity and collaborative work within your company (Small Company, SME, Startup …)
CommBox Screenshots & Images : UI, dashboard …
Videos
Video #1
Video #2
CommBox Reviews
Here is our opinion on CommBox : this is an excellent help desk software to know .
CommBox User Reviews & Ratings
Online and customer reviews of CommBox software are quite plentiful and overall very positive :
Overall rating : 4,6/5
Value for money : 4,6/5
Functionality : 4,6/5
Usefulness : 4,6/5
Ease of use : 4,6/5
User rating Excellent : 92%
User rating Very Good : 8%
User rating Average : 0%
User rating Poor : 0%
User rating Terrible : 0%
Popularity on social networks : 20703 followers on Twitter
Your Customer Review on CommBox
What is your opinion about this app ? Submit your review and tell us about your overall opinion : experience with this SaaS software, rating, ease of use, customer service, value for money, Pros & Cons …
Customer reviews and feedbacks play an increasingly important role in the business software buying process. You can provide in-depth review and share your buying advice / reviewer sentiment : what is your likelihood to recommend CommBox ? What is your likelihood to renew ?
FAQs
Why use a Help Desk Software ?
Customer support software (help desk – after-sales service) makes it possible to manage after-sales service and customer questions and problems. Customer support software improves relations between the company and its customers: help desk, after-sales service.
Main functions are : IT Asset Management, Network monitoring and management, Knowledge management, Configuration Management, Service catalog management, License management
Main characteristics are : Software is available over the Internet, application is maintained by the vendor, license to the software may be subscription based or usage based.
Help Desk Software Average Price : from $ 5,00 to $ 499,00 with an average price of $ 89,00 .
Company details
Developed by COMMBOX, Inc.
HQ location : Israel
Founded in 2013 by Eli Israelov
Total revenue : $2.7M
Industry : B2B SaaS company
Software Category : Customer Management Software > Customer Service & Support Software > Help Desk Software
Schema : SoftwareApplication > BusinessApplication
Tags : …
Website : visit commbox.io
About This Article
This page was composed and published by SaaS-Alternatives.
The information (and product details) outlined above is provided for informational purposes only. Please Check the vendor’s website for more detailed information.
Our opinion on CommBox is independent in order to highlight the strengths and weaknesses of this Help Desk Software. Our website is supported by our users. We sometimes earn affiliate commission when you click through the affiliate links on our website.
CommBox Alternatives
If you’re understanding the drawbacks and you’re looking for a CommBox alternative, there are more than 10 competitors listed on SaaS-Alternatives !
If you’re in the market for a new software solution, the best approach is to narrow down your selection and then begin a free trial or request a demo.
Compare CommBox Pricing Against Competitors
Software | Starting Price | Billed | Free Trial |
COMMBOX | $ | Per month / user | No |
ZOHO DESK | $14 | Per month / user | Yes |
SYSAID | $ | Per month / user | Yes |
LIVEAGENT | $15 | Per month / user | Yes |
TEAMSUPPORT | $ | Per month / user | Yes |
HELP SCOUT | $20 | Per month / user | Yes |
OSTICKET | $9 | Per month / user | Yes |
JITBIT HELPDESK | $24 | Per month / user | Yes |
FRESHDESK | $15 | Per month / user | Yes |
KAYAKO | $30 | Per month / user | Yes |
Top 10 Alternatives & Competitors to CommBox
– Helpshift
– User
– Enterprise Bot
– Quiq Messaging
– Zendesk
– Zoho Desk
– SysAid
– LiveAgent
– monday
– TeamSupport
Free Alternatives to CommBox
– Zoho Desk
– LiveAgent
– osTicket
You can also take a look at other business apps, like our Faveo HELPDESK review and our Mygeotab review.
Comparison with Similar Software & Contenders
Take an in-depth look at popular Customer Management Software and Customer Service & Support Software to find out which one is right for your needs. Discover how these Help Desk Software compare to CommBox when it comes to features, ease of use, customer support and user reviews. Explore software, Compare options and alternatives, Read reviews and Find your solution !