CustomerX
CustomerX : Reviews, Pricing, Features & AlternativesCustomerX is a Customer Service & Support Software. Review CustomerX : Overview & Pricing
CustomerX Overview : Features, Pricing, Reviews & Alternatives
CustomerX is a Customer Service & Support Software intended for businesses. Let’s discover user reviews, features and prices of this business app.
CustomerX is listed as a Customer Service & Support Software and Customer Management Software for companies and is used for Customer Success …
CustomerX prices are available on demand .
It allows you to be proactive, data-driven, and CS-focused.
What is CustomerX ?
CustomerX is a company that offers a customer success management solution. Much more than a post-sale service or support, Customer Success works directly for your business to ensure the success of your customers, guiding them to achieve their goals with the contracted product or service. Through Customer Success, companies around the world have been able to reduce churn rates, increase customer engagement, increase satisfaction, and even increase sales through upsells and referrals from their customer base. With CustomerX, we can extract crucial information that determines if your customer’s success is truly achieved and gives you the tools to act proactively to ensure success through a simple and unbiased interface. Customer Success Management Software
CustomerX is a customer satisfaction solution that centralizes information and uses stored data to monitor and encourage engagement, and adopts mechanisms to strengthen relationships with consumers. The platform also enables process automation, sending satisfaction measurement surveys, and tracking customer journeys to identify potential risks and adopt proactive behaviors. CustomerX is the customer success software that enables you to be proactive, data-driven and focused on your customers’ success, building lasting relationships and turning your customer success space into a true revenue engine. The customer success management solution, carefully built on the experience and feedback collected from hundreds of professionals in the field.
![CustomerX Review CustomerX Review](https://www.saas-alternatives.com/wp-content/uploads/2022/10/customerx-review.webp)
CustomerX Review : Pros & Cons
Pros & Cons
When it comes to finding the right Customer Service & Support tools to manage your business, you have too many options – and they all come with their strengths and weaknesses.
One such familiar name in this arena is CustomerX, and as you may have guessed from the title, this review will tell you more about CustomerX’s pros and cons.
Weighing the pros & cons is essential before selecting this tool for your business and your team.
CustomerX Pros : Key Benefits
– Expansion (up-selling and cross-selling)
– LTV increase
– churn reduction
– Full view of all your customers
– Automations
– churn reduction
– LTV increase
– Expert time dedicated to customer success
– Automations
– Expert time dedicated to customer success
CustomerX Cons
– Con : Custom integrations can come at a price.
CustomerX Features
Here is the list of the main features of this computer software :
– API
– Account Alerts
– Account Management
– Activity Dashboard
– Activity Tracking
– Chat/Messaging
– Churn Management
– Collaboration Tools
– Communication Management
– Configurable Workflow
– Contact Management
– Customer Database
– Customer Engagement
– Customer Experience Management
– Customer History
– Customer Management
– Customizable Branding
– Customizable Forms
– Customizable Reports
– Engagement Tracking
Main function & Pro Features
– API
– Account Alerts
– Account Management
– Activity Dashboard
– Activity Tracking
– Chat/Messaging
– Churn Management
– Collaboration Tools
– Communication Management
– Configurable Workflow
– Contact Management
– Customer Database
– Customer Engagement
– Customer Experience Management
– Customer History
– Customer Management
– Customizable Branding
– Customizable Forms
– Customizable Reports
– Engagement Tracking
CustomerX Integrations
CustomerX integrates with more than 9 applications & plugins like Freshdesk, Pipedrive and HubSpot CRM (…) : database connection, synchronize data, share files (…) to improve your workflow and increase your productivity !
It also provides a powerful API toolkit that allows developers to build web services and exchange data.
Top 20 CustomerX integrations
– HubSpot CRM
– Pipedrive
– Freshdesk
– Zendesk
– Intercom
– Mixpanel
– Crisp
– RD Station
– iugu
CustomerX Pricing
The CustomerX pricing plan is available on request, but this price is likely to change because different options are offered by the developer : number of licenses, additional functions, add-ons, bundles …
CustomerX offers several pricing plans :
– Free Trial : $ 0 per user / per month
– Start : Price on demand
– Professional : Price on demand
– Enterprise : Price on demand
– Premium : Price on demand
Free Trial | Start | Professional | Enterprise | Premium |
$0 | Price on demand | Price on demand | Price on demand | Price on demand |
Per month | Per month | Per month | Per month | Per month |
Per user | Per user | Per user | Per user | Per user |
Save $$$ on SaaS and on-premise Software Subscriptions to help your create, grow and scale your business : annual billing usually is cheaper than monthly billing and you can expect 10% to 20% discount.
Sign up for a trial and start using it right away !
Free trials usually are time limited or feature limited but this is a good way to ensure it is the right option for your business before making a purchase.
Screenshot of the Vendor Pricing Page :
![Software Pricing Plan Software Pricing Plan](https://www.saas-alternatives.com/wp-content/uploads/2022/10/saas-alternatives-pricing.webp)
Software Pricing Plans
Pricing Details
Pricing Model : Subscription
Free trial : No information
Free plan : No information
Freemium : No information
Starting price : Prices can vary depending on your business needs.
Entry-level set up fee : No setup fee
The pricing details were last updated this year from the vendor website or retrieved from publicly accessible pricing materials and may be different from actual. Please confirm pricing and deals with the vendor website before purchasing.
Deployment & Setup
CustomerX is a cloud-based Customer Service & Support platform : its infrastructure is hosted in the United States (probably on AWS, Microsoft Azure or Google Cloud Platform).
customerx is a SaaS (Software as a Service) / web application : a web browser on a computer is required for full functionality of features and manage dashboard.
It supports desktop operating systems (like Windows …).
Technical Details & Specifications
Deployment : Cloud / SaaS
Desktop Operating Systems : Windows …
Mobile Platforms : –
Native Apps / Mobile Applications : –
GDPR compliance : No information
Supported languages
This application software supports the following languages : English, Portuguese, Portuguese …
Support & Training
Any problem with this computer program ? The vendor offers the following customer service & support to help teams get the most out of their business application : Chat, Email / Help Desk, Knowledge Base, Phone Support …
Hotline : Yes
Training options : Documentation, Live Online, Videos, Webinars …
Industry & Customers
Who use CustomerX ?
This software package is tailored to business needs : Public Administration, Non Profit, Entrepreneur …
This web-based application is recommended for trades : Professional …
This cloud software is used in the sectors : Services …
Customer References
Testimonials & Customer References to decide if this is the right business software or service for your company : No reference …
Awards & Recognitions
No information .
Screenshots
This computer program has an ergonomic, intuitive and customizable user interface, which will improve team productivity and collaborative work within your company (Small Company, SME, Startup …)
CustomerX Screenshots & Images : UI, dashboard …
![CustomerX Review CustomerX Review](https://www.saas-alternatives.com/wp-content/uploads/2022/10/customerx-review.webp)
CustomerX Business Software Pricing
![CustomerX Features CustomerX Features](https://www.saas-alternatives.com/wp-content/uploads/2022/10/customerx-features.webp)
CustomerX Features & Overview
![CustomerX Screenshot CustomerX Screenshot](https://www.saas-alternatives.com/wp-content/uploads/2022/10/saas-alternatives-screenshot-3.webp)
CustomerX Screenshot
Videos
Video #1
![YouTube video](https://i.ytimg.com/vi/OR7skM7kU4c/hqdefault.jpg)
CustomerX Reviews
Here is our opinion on CustomerX : this is a decent customer service & support software to examine .
CustomerX User Reviews & Ratings
Online and customer reviews of CustomerX software are quite plentiful and overall medium :
Overall rating : 3/5
Value for money : 3/5
Functionality : 3/5
Usefulness : 3/5
Ease of use : 3/5
User rating Excellent : 10%
User rating Very Good : 80%
User rating Average : 10%
User rating Poor : 0%
User rating Terrible : 0%
Popularity on social networks :
Your Customer Review on CustomerX
What is your opinion about this app ? Submit your review and tell us about your overall opinion : experience with this SaaS software, rating, ease of use, customer service, value for money, Pros & Cons …
Customer reviews and feedbacks play an increasingly important role in the business software buying process. You can provide in-depth review and share your buying advice / reviewer sentiment : what is your likelihood to recommend CustomerX ? What is your likelihood to renew ?
FAQs
Why use a Customer Service & Support Software ?
Customer Service & Support Software can improve business productivity.
Main functions are : High availability, Role-Based Access Control, integrations …
Main characteristics are : Software is available over the Internet, application is maintained by the vendor, license to the software may be subscription based or usage based.
![Customer Service & Support Software Review Customer Service & Support Software Review](https://www.saas-alternatives.com/wp-content/uploads/2022/10/best-customer-service-support-software-reviews.webp)
Customer Service & Support Software Review
Company details
Developed by CUSTOMERX, Inc.
HQ location : Brazil
Founded in 2017 by Leonardo Superti
Total revenue : $300.0K
Industry : B2B SaaS company
Software Category : Customer Management Software > Customer Service & Support Software
Schema : SoftwareApplication > BusinessApplication
Tags : …
Website : visit customerx.cx
About This Article
This page was composed and published by SaaS-Alternatives.
The information (and product details) outlined above is provided for informational purposes only. Please Check the vendor’s website for more detailed information.
Our opinion on CustomerX is independent in order to highlight the strengths and weaknesses of this Customer Service & Support Software. Our website is supported by our users. We sometimes earn affiliate commission when you click through the affiliate links on our website.
CustomerX Alternatives
If you’re understanding the drawbacks and you’re looking for a CustomerX alternative, there are more than 5 competitors listed on SaaS-Alternatives !
If you’re in the market for a new software solution, the best approach is to narrow down your selection and then begin a free trial or request a demo.
Top 10 Alternatives & Competitors to CustomerX
– Zendesk
– Zoho Desk
– Bitrix24
– TaskRay
– LiveAgent
You can also take a look at other business apps, like our BlockSTRACT review and our CustomerGlu review.
Comparison with Similar Software & Contenders
Take an in-depth look at popular Customer Management Software and Customer Service & Support Software to find out which one is right for your needs. Discover how these Customer Service & Support Software compare to CustomerX when it comes to features, ease of use, customer support and user reviews. Explore software, Compare options and alternatives, Read reviews and Find your solution !