due.work
due.work : Reviews, Pricing, Features & Alternatives
$49.00
due.work is a Help Desk Software. Price : $49 (free trial available). Review due.work : Overview & Pricing
due.work Overview : Features, Pricing, Reviews & Alternatives
due.work is a Help Desk Software intended for businesses. Let’s discover user reviews, features and prices of this business app.
due.work is listed as a Help Desk Software and Customer Service & Support Software for companies and is used for Ticketing, Live Chat, Customer Engagement, Knowledge Management …
due.work price starts from $ 49 per user and per month (free trial available).
A unified portal to offer the best customer service in the community
Widget support for automated comments
What is due.work ?
due.work is a customer service and engagement platform that acts as a unified portal for teams to build their knowledge base, chat live, provide feedback, participate in community forums and more. The fundamental function of the platform is that it allows companies to listen to their customers’ expectations and thought processes regarding products in a transparent way. In this way, brands have access to a variety of useful information that they need to improve the overall user experience in the best possible way. due.work can be integrated into users’ existing work in a minute to enhance the customer experience. In addition, they can choose a specific style and theme for the product page that best suits their needs. Businesses can also manage all their customer queries, messages, comments, and knowledge bases directly from a single, powerful dashboard. Another cool feature of the platform is that it allows users to turn all support tickets into public comments. Thus, users avoid solving the same problems over and over again.
Due.work merged the concept of Feedback and Tickets. Using Due work, a ticket can be generated in the form of private comments which can then be made public by the admin to help other users solve the same problems by reading or discussing it if they need more details.
With Due.work, you will end up having a community of users of your own product where they can do many things, from subscribing to an issue, sharing comments or creating a ticket.
Due.work puts customers at the center of every interaction, ensuring that every stakeholder in your business is engaged and ultimately happy. Due.work customers do not need to go through a massive ticket portal to resolve their issues. Due.work provides an inbox, which each team member shares with the team, enabling collaboration for support every time a request comes in. The result is that your relationships with your customers are more meaningful, personal and productive, all at a lower cost.
due.work Review : Pros & Cons
Pros & Cons
When it comes to finding the right Help Desk tools to manage your business, you have too many options – and they all come with their strengths and weaknesses.
One such familiar name in this arena is due.work, and as you may have guessed from the title, this review will tell you more about due.work’s pros and cons.
Weighing the pros & cons is essential before selecting this tool for your business and your team.
due.work Pros : Key Benefits
– Help companies make better product decisions.
– Due.work helps you embed a support widget with just 1 line of code so your customer can raise tickets, create feedback, and guide themselves using self-service guides.
– With due.work, capture, organize, and analyze feedback in one place to inform your product decisions.
– Due.work merged the concepts of Feedback and Tickets, called fee-kets.
– With due.work, reduce support tickets and chatbot messages with automated feedback and self-help guides.
– If your client has not found the solution they are looking for, they can always contact you in real time.
– Due.work is available in three pricing plans, described below. Basic: Free, Premium: $199/year (billed annually) or $49/month (billed monthly), Custom: Contact Due.work directly for pricing information.
– With due.work, help customers solve their problems.
– Due.work helps you embed a support widget with just 1 line of code so your customer can raise tickets, create feedback, and guide themselves using self-service guides.
– Respond to all customer inquiries through a single inbox.
due.work Cons
– Con : Custom integrations can come at a price.
due.work Features
Here is the list of the main features of this computer software :
– Incident Management
– @mentions
– Document Storage
– Activity Dashboard
– Surveys & Feedback
– Activity Tracking
– Automated Routing
– Agile Methodologies
– Live Chat
– Alerts/Notifications
– Community Forums
– Categorization/Grouping
– Multi-Channel Communication
– Chat/Messaging
– Customizable Branding
– Client Portal
– Known Issue Management
– Collaboration Tools
– Alerts (Escalation)
– Commenting/Notes
Main function & Pro Features
– Social Media Integration
– Communication Management
– Macros (Templated Responses)
– Content Management
– Ticket Management
– Customer Experience Management
– Knowledge Base
– Customizable Branding
– Self Service Portal
– Customizable Fields
– Contract (SLA Management)
– Customizable Templates
– Dashboard
– Discussions / Forums
– Document Storage
– Feedback Management
– File Sharing
– Forum / Discussion Board
– Full Text Search
– Gantt/Timeline View
due.work Integrations
due.work may integrates with applications & plugins : database connection, synchronize data, share files (…) to improve your workflow and increase your productivity !
It also provides a powerful API toolkit that allows developers to build web services and exchange data.
due.work Pricing
The due.work pricing plan starts from $ 49 per month and per user, but this price is likely to change because different options are offered by the developer : number of licenses, additional functions, add-ons, bundles …
due.work offers several pricing plans :
– Basic : $ 0,00 per user / per month
– Premium : $ 49,00 per user / per month
– Company : –
– Enterprise : –
– Premium : –
| Basic | Premium | Company | Enterprise | Premium |
| $0,00 | $49,00 | – | – | – |
| Per month | Per month | Per month | Per month | Per month |
| Per user | Per user | Per user | Per user | Per user |
Save $$$ on SaaS and on-premise Software Subscriptions to help your create, grow and scale your business : annual billing usually is cheaper than monthly billing and you can expect 10% to 20% discount.
Sign up for a trial and start using it right away !
Free trials usually are time limited or feature limited but this is a good way to ensure it is the right option for your business before making a purchase.
Screenshot of the Vendor Pricing Page :
due.work Pricing Plans
Pricing Details
Pricing Model : Subscription
Free trial : Available (No Credit Card Required)
Free plan : Yes
Freemium : Freemium
Starting price : $ 49,00
Entry-level set up fee : No setup fee
The pricing details were last updated this year from the vendor website or retrieved from publicly accessible pricing materials and may be different from actual. Please confirm pricing and deals with the vendor website before purchasing.
Deployment & Setup
due.work is a cloud-based Help Desk platform : its infrastructure is hosted in the United States (probably on AWS, Microsoft Azure or Google Cloud Platform).
due-work is a SaaS (Software as a Service) / web application : a web browser on a computer is required for full functionality of features and manage dashboard.
It supports desktop operating systems (like Windows and Mac OS …) and mobile platforms (like Android and iOS).
There’s also native mobile apps for smartphones & tablets on Google Play Store.
Technical Details & Specifications
Deployment : Cloud / SaaS
Desktop Operating Systems : Windows / Mac OS …
Mobile Platforms : Android / iOS – iPhone – iPad
Native Apps / Mobile Applications : Android App
GDPR compliance : No information
Supported languages
This application software supports the following languages : English, German, Chinese, Spanish, French, Italian, Chinese, French, German …
Support & Training
Any problem with this computer program ? The vendor offers the following customer service & support to help teams get the most out of their business application : 24/7 Live support, Chat, Email / Help Desk, FAQs / Forum, Knowledge Base, Online Support …
Hotline : 098730 46993
Training options : Documentation …
Industry & Customers
Who use due.work ?
This software package is tailored to business needs : Public Administration, Entrepreneur, Medium Company …
This web-based application is recommended for trades : Professional …
This cloud software is used in the sectors : Services …
Customer References
Testimonials & Customer References to decide if this is the right business software or service for your company : No reference …
Awards & Recognitions
No information .
Screenshots
This computer program has an ergonomic, intuitive and customizable user interface, which will improve team productivity and collaborative work within your company (Entrepreneur, Freelancer, Small Company …)
due.work Screenshots & Images : UI, dashboard …
due.work Business Software Pricing
due.work Features & Overview
due.work Screenshot
Videos
Video #1
due.work Reviews
Here is our opinion on due.work : this is an excellent help desk software to trust .
due.work User Reviews & Ratings
Online and customer reviews of due.work software are quite plentiful and overall very positive :
Overall rating : 4,5/5
Value for money : 4,5/5
Functionality : 4,5/5
Usefulness : 4,5/5
Ease of use : 4,5/5
User rating Excellent : 10%
User rating Very Good : 90%
User rating Average : 0%
User rating Poor : 0%
User rating Terrible : 0%
Popularity on social networks : 27 followers on LinkedIn
Your Customer Review on due.work
What is your opinion about this app ? Submit your review and tell us about your overall opinion : experience with this SaaS software, rating, ease of use, customer service, value for money, Pros & Cons …
Customer reviews and feedbacks play an increasingly important role in the business software buying process. You can provide in-depth review and share your buying advice / reviewer sentiment : what is your likelihood to recommend due.work ? What is your likelihood to renew ?
FAQs
Why use a Help Desk Software ?
Customer support software (help desk – after-sales service) makes it possible to manage after-sales service and customer questions and problems. Customer support software improves relations between the company and its customers: help desk, after-sales service.
Main functions are : IT Asset Management, Network monitoring and management, Knowledge management, Configuration Management, Service catalog management, License management
Main characteristics are : Software is available over the Internet, application is maintained by the vendor, license to the software may be subscription based or usage based.
Help Desk Software Average Price : from $ 5,00 to $ 499,00 with an average price of $ 89,00 .
Help Desk Software Review
Company details
Developed by DUE.WORK, Inc.
HQ location : India
Founded :
Total revenue :
Industry : B2B SaaS company
Software Category : Customer Management Software > Customer Service & Support Software > Help Desk Software
Schema : SoftwareApplication > BusinessApplication
Tags : …
Website : visit due.work
About This Article
This page was composed and published by SaaS-Alternatives.
The information (and product details) outlined above is provided for informational purposes only. Please Check the vendor’s website for more detailed information.
Our opinion on due.work is independent in order to highlight the strengths and weaknesses of this Help Desk Software. Our website is supported by our users. We sometimes earn affiliate commission when you click through the affiliate links on our website.
due.work Alternatives
If you’re understanding the drawbacks and you’re looking for a due.work alternative, there are more than 16 competitors listed on SaaS-Alternatives !
If you’re in the market for a new software solution, the best approach is to narrow down your selection and then begin a free trial or request a demo.
Compare due.work Pricing Against Competitors
| Software | Starting Price | Billed | Free Trial |
| DUE.WORK | $49 | Per month / user | No |
| ZOHO DESK | $14 | Per month / user | Yes |
| SYSAID | $ | Per month / user | Yes |
| LIVEAGENT | $15 | Per month / user | Yes |
| TEAMSUPPORT | $ | Per month / user | Yes |
| HELP SCOUT | $20 | Per month / user | Yes |
| OSTICKET | $9 | Per month / user | Yes |
| JITBIT HELPDESK | $24 | Per month / user | Yes |
| FRESHDESK | $15 | Per month / user | Yes |
| KAYAKO | $30 | Per month / user | Yes |
Top 10 Alternatives & Competitors to due.work
– Zendesk
– Wix Answers
– Zoho Desk
– Freshdesk
– LiveAgent
– Salesforce Service Cloud
– Zoho Desk
– Teamwork Desk
– Zendesk
– Freshdesk
Free Alternatives to due.work
– Zoho Desk
– LiveAgent
– osTicket
You can also take a look at other business apps, like our Calendar.online review and our Ducknowl review.
Comparison with Similar Software & Contenders
Take an in-depth look at popular Customer Management Software and Customer Service & Support Software to find out which one is right for your needs. Discover how these Help Desk Software compare to due.work when it comes to features, ease of use, customer support and user reviews. Explore software, Compare options and alternatives, Read reviews and Find your solution !
