Enghouse Contact Center
Enghouse Contact Center : Reviews, Pricing, Features & AlternativesEnghouse Contact Center is a Call Center Software. Review Enghouse Contact Center : Overview & Pricing
Enghouse Contact Center Overview : Features, Pricing, Reviews & Alternatives
Enghouse Contact Center is a Call Center Software intended for businesses. Let’s discover user reviews, features and prices of this business app.
Enghouse Contact Center is listed as a Call Center Software and Business Phone Systems Software for companies and is used for Call Center, Contact Center …
Enghouse Contact Center prices are available on demand .
Enghouse Interactive Contact Center is a cloud-based platform that helps organizations manage customer inquiries, route multiple channels to agents, and prioritize and qualify calls. Features include quality monitoring, call recording, skills-based routing, issue tracking, IVR, and reporting.
What is Enghouse Contact Center ?
Enghouse Interactive Contact Center is a cloud-based platform that helps organizations manage customer inquiries, route multiple channels to agents, and prioritize and qualify calls. Features include quality monitoring, call recording, skills-based routing, issue tracking, IVR, and reporting.
Pros & Cons
When it comes to finding the right Call Center tools to manage your business, you have too many options – and they all come with their strengths and weaknesses.
One such familiar name in this arena is Enghouse Contact Center, and as you may have guessed from the title, this review will tell you more about Enghouse Contact Center’s pros and cons.
Weighing the pros & cons is essential before selecting this tool for your business and your team.
Enghouse Contact Center Pros : Key Benefits
– SaaS platform
– Scalability and integration
– Frequent releases / updates
– High Compatibility
Enghouse Contact Center Cons
– Con : Custom integrations can come at a price.
Enghouse Contact Center Features
Here is the list of the main features of this computer software :
– API
– Activity Dashboard
– Activity Tracking
– Agent Interface
– Alerts / Escalation
– Alerts/Notifications
– Auto-Dialer
– Automated Routing
– Automatic Call Distribution
– Blended Call Center
– CRM
– Call Center Management
– Call List Management
– Call Logging
– Call Monitoring
– Call Recording
– Call Reporting
– Call Routing
– Call Scripting
– Call Tracking
Main function & Pro Features
– Call Transfer
– Callback Scheduling
– Caller ID
– Campaign Management
– Chat/Messaging
– Chatbot
– Collaboration Tools
– Computer Telephony Integration
– Contact Database
– Contact Management
– Monitoring
– Customer History
– Multi-Channel Communication
– Customizable Reports
– Outbound Call Center
– Data Import/Export
– Performance Management
– Email Management
– Predictive Dialer
– IVR / Voice Recognition
Enghouse Contact Center Integrations
Enghouse Contact Center may integrates with applications & plugins : database connection, synchronize data, share files (…) to improve your workflow and increase your productivity !
It also provides a powerful API toolkit that allows developers to build web services and exchange data.
Enghouse Contact Center Pricing
The Enghouse Contact Center pricing plan is available on request, but this price is likely to change because different options are offered by the developer : number of licenses, additional functions, add-ons, bundles …
Enghouse Contact Center offers several pricing plans :
– Free Trial : $ 0 per user / per month
– Start : Price on demand
– Professional : Price on demand
– Enterprise : Price on demand
– Premium : Price on demand
Free Trial | Start | Professional | Enterprise | Premium |
$0 | Price on demand | Price on demand | Price on demand | Price on demand |
Per month | Per month | Per month | Per month | Per month |
Per user | Per user | Per user | Per user | Per user |
Save $$$ on SaaS and on-premise Software Subscriptions to help your create, grow and scale your business : annual billing usually is cheaper than monthly billing and you can expect 10% to 20% discount.
Sign up for a trial and start using it right away !
Free trials usually are time limited or feature limited but this is a good way to ensure it is the right option for your business before making a purchase.
Screenshot of the Vendor Pricing Page :
Pricing Details
Pricing Model : Subscription
Free trial : No information
Free plan : No information
Freemium : No information
Starting price : Prices can vary depending on your business needs.
Entry-level set up fee : No setup fee
The pricing details were last updated this year from the vendor website or retrieved from publicly accessible pricing materials and may be different from actual. Please confirm pricing and deals with the vendor website before purchasing.
Deployment & Setup
Enghouse Contact Center is a cloud-based Call Center platform : its infrastructure is hosted in the United States (probably on AWS, Microsoft Azure or Google Cloud Platform).
enghouse-contact-center is a SaaS (Software as a Service) / web application : a web browser on a computer is required for full functionality of features and manage dashboard.
It supports desktop operating systems (like Windows …).
Technical Details & Specifications
Deployment : Cloud / SaaS
Desktop Operating Systems : Windows …
Mobile Platforms : –
Native Apps / Mobile Applications : –
GDPR compliance : No information
Supported languages
This application software supports the following languages : English …
Support & Training
Any problem with this computer program ? The vendor offers the following customer service & support to help teams get the most out of their business application : 24/7 Live support, Chat, Email / Help Desk, FAQs / Forum, Knowledge Base, Phone Support …
Hotline : Yes
Training options : Documentation, In Person, Live Online, Videos, Webinars …
Industry & Customers
Who use Enghouse Contact Center ?
This software package is tailored to business needs : Public Administration, Medium Company, Large Companys …
This web-based application is recommended for trades : Professional …
This cloud software is used in the sectors : Services …
Customer References
Testimonials & Customer References to decide if this is the right business software or service for your company : No reference …
Awards & Recognitions
No information .
Screenshots
This computer program has an ergonomic, intuitive and customizable user interface, which will improve team productivity and collaborative work within your company (Non Profit, Public Administration, Freelancer …)
Enghouse Contact Center Screenshots & Images : UI, dashboard …
Videos
This video is no longer available
Enghouse Contact Center Reviews
Here is our opinion on Enghouse Contact Center : this is an excellent call center software to know .
Enghouse Contact Center User Reviews & Ratings
Online and customer reviews of Enghouse Contact Center software are quite plentiful and overall very positive :
Overall rating : 4,6/5
Value for money : 4,2/5
Functionality : 4,2/5
Usefulness : 4,2/5
Ease of use : 4,2/5
User rating Excellent : 10%
User rating Very Good : 90%
User rating Average : 0%
User rating Poor : 0%
User rating Terrible : 0%
Popularity on social networks :
Your Customer Review on Enghouse Contact Center
What is your opinion about this app ? Submit your review and tell us about your overall opinion : experience with this SaaS software, rating, ease of use, customer service, value for money, Pros & Cons …
Customer reviews and feedbacks play an increasingly important role in the business software buying process. You can provide in-depth review and share your buying advice / reviewer sentiment : what is your likelihood to recommend Enghouse Contact Center ? What is your likelihood to renew ?
FAQs
Why use a Call Center Software ?
Sales outsourcing software is commercial software suitable for managing sales providers.
Main functions are : Business management
Main characteristics are : Software is available over the Internet, application is maintained by the vendor, license to the software may be subscription based or usage based.
Company details
Developed by ENGHOUSE CONTACT CENTER, Inc.
HQ location : USA
Founded :
Total revenue :
Industry : B2B SaaS company
Software Category : Communications Software > Business Phone Systems Software > Call Center Software
Schema : SoftwareApplication > CommunicationApplication
Tags : …
Website : visit enghouseinteractive.com
About This Article
This page was composed and published by SaaS-Alternatives.
The information (and product details) outlined above is provided for informational purposes only. Please Check the vendor’s website for more detailed information.
Our opinion on Enghouse Contact Center is independent in order to highlight the strengths and weaknesses of this Call Center Software. Our website is supported by our users. We sometimes earn affiliate commission when you click through the affiliate links on our website.
Enghouse Contact Center Alternatives
If you’re understanding the drawbacks and you’re looking for a Enghouse Contact Center alternative, there are more than 5 competitors listed on SaaS-Alternatives !
If you’re in the market for a new software solution, the best approach is to narrow down your selection and then begin a free trial or request a demo.
Top 10 Alternatives & Competitors to Enghouse Contact Center
– Convoso
– NICE CXone
– SpitFire
– Zendesk
– Bitrix24
You can also take a look at other business apps, like our Horeko review and our iVvy Event Management review.
Comparison with Similar Software & Contenders
Take an in-depth look at popular Communications Software and Business Phone Systems Software to find out which one is right for your needs. Discover how these Call Center Software compare to Enghouse Contact Center when it comes to features, ease of use, customer support and user reviews. Explore software, Compare options and alternatives, Read reviews and Find your solution !