Genesys DX
Genesys DX : Reviews, Pricing, Features & Alternatives
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Genesys DX is an User Engagement Software. Price : $0. Review Genesys DX : Overview & Pricing
Genesys DX Overview : Features, Pricing, Reviews & Alternatives
Genesys DX is an User Engagement Software intended for businesses. Let’s discover user reviews, features and prices of this business app.
Genesys DX is listed as a User Engagement Software and Customer Engagement Software for companies and is used for Customer Service, Live Chat, Artificial Intelligence, Knowledge Management …
Genesys DX price starts from $ 0 per user and per month .
Genesys DX (formerly Bold360) is the latest AI-powered engagement platform that helps businesses build and maintain relationships with their customers while delivering better experiences for customers and the employees who serve them.
What is Genesys DX ?
Genesys DX (formerly Bold360) is an intelligent customer engagement solution that empowers SMBs and large enterprises with actionable customer insights to deliver richer, more personalized experiences in real time. The platform provides the live chat, email, messaging, and social channels needed to engage and support consumers through self-service and agent-assisted interactions.
Genesys DX Review : Pros & Cons
Pros & Cons
When it comes to finding the right User Engagement tools to manage your business, you have too many options – and they all come with their strengths and weaknesses.
One such familiar name in this arena is Genesys DX, and as you may have guessed from the title, this review will tell you more about Genesys DX’s pros and cons.
Weighing the pros & cons is essential before selecting this tool for your business and your team.
Genesys DX Pros : Key Benefits
– Create a more personal connection with customers and website visitors using Genesys DX live chat.
– All Genesys DX products share a common infrastructure that ensures a smooth transition should users decide to upgrade their service.
– Genesys DX automatically stores all visitor history and tracks website activity and past interactions. This allows users to access previous chats and keep the conversation going.
– The Genesys DX Basic Summary Report provides users with a weekly graph, a breakdown of activity by hour, highlights, and suggestions for improvement.
– Genesys DX is available as a mobile app for access anytime, anywhere.
– Turn data into actionable insights with the reporting capabilities of Genesys DX. The reports generated will allow users to track operator responsiveness, measure marketing effectiveness, and identify the most successful invites.
Genesys DX Cons
– Con : Not always the cheapest option : User Engagement Software average cost is $ 143,5 .
– Con : Custom integrations can come at a price.
Genesys DX Features
Here is the list of the main features of this computer software :
– AI/Machine Learning
– API
– Access Controls/Permissions
– Activity Dashboard
– Alerts / Escalation
– Auto-Responders
– CRM
– Chat Transcript
– Chat/Messaging
– Chatbot
– Code-free Development
– Collaboration Tools
– Communication Management
– Configurable Workflow
– Content Management
– Contextual Guidance
– Customer History
– Customer Segmentation
– Customer Service Analytics
– Customizable Branding
Main function & Pro Features
– Data Visualization
– Email Management
– Feedback Management
– Intent Recognition
– Knowledge Base Management
– Live Chat
– Multi-Channel Communication
– Multi-Channel Management
– Multi-Language
– Natural Language Processing
– Social Media Integration
– Natural Language Search
– Speech Recognition
– Performance Metrics
– Support Ticket Management
– Queue Management
– Support Ticket Tracking
– Real Time Monitoring
– Surveys & Feedback
– Reporting & Statistics
Genesys DX Integrations
Genesys DX integrates with more than 5 applications & plugins like Jira, Google Analytics and Salesforce Sales Cloud (…) : database connection, synchronize data, share files (…) to improve your workflow and increase your productivity !
It also provides a powerful API toolkit that allows developers to build web services and exchange data.
Top 20 Genesys DX integrations
– Salesforce Sales Cloud
– Google Analytics
– Jira
– Zendesk
– Adobe Commerce
Genesys DX Pricing
The Genesys DX pricing plan starts from $ 0,01 per month and per user, but this price is likely to change because different options are offered by the developer : number of licenses, additional functions, add-ons, bundles …
Genesys DX offers several pricing plans :
– Free Trial : $ 0,01 per user / per month
– Start : –
– Professional : –
– Enterprise : –
– Premium : –
| Free Trial | Start | Professional | Enterprise | Premium |
| $0,01 | – | – | – | – |
| Per month | Per month | Per month | Per month | Per month |
| Per user | Per user | Per user | Per user | Per user |
Save $$$ on SaaS and on-premise Software Subscriptions to help your create, grow and scale your business : annual billing usually is cheaper than monthly billing and you can expect 10% to 20% discount.
Sign up for a trial and start using it right away !
Free trials usually are time limited or feature limited but this is a good way to ensure it is the right option for your business before making a purchase.
Screenshot of the Vendor Pricing Page :
Software Pricing Plans
Pricing Details
Pricing Model : Subscription
Free trial : No information
Free plan : No information
Freemium : No information
Starting price : $ 0,01
Entry-level set up fee : No setup fee
The pricing details were last updated this year from the vendor website or retrieved from publicly accessible pricing materials and may be different from actual. Please confirm pricing and deals with the vendor website before purchasing.
Deployment & Setup
Genesys DX is a cloud-based User Engagement platform : its infrastructure is hosted in the United States (probably on AWS, Microsoft Azure or Google Cloud Platform).
genesys-dx is a SaaS (Software as a Service) / web application : a web browser on a computer is required for full functionality of features and manage dashboard.
It supports desktop operating systems (like Windows …).
Technical Details & Specifications
Deployment : Cloud / SaaS
Desktop Operating Systems : Windows …
Mobile Platforms : –
Native Apps / Mobile Applications : –
GDPR compliance : No information
Supported languages
This application software supports the following languages : English, Spanish, French, Italian, Japanese, Portuguese, Dutch, French, Italian …
Support & Training
Any problem with this computer program ? The vendor offers the following customer service & support to help teams get the most out of their business application : 24/7 Live support, Chat, Email / Help Desk, Knowledge Base, Phone Support …
Hotline : Yes
Training options : Documentation, Live Online, Webinars …
Industry & Customers
Who use Genesys DX ?
This software package is tailored to business needs : Medium Company, Large Companys, SME …
This web-based application is recommended for trades : Professional …
This cloud software is used in the sectors : Services …
Customer References
Testimonials & Customer References to decide if this is the right business software or service for your company : No reference …
Awards & Recognitions
No information .
Screenshots
This computer program has an ergonomic, intuitive and customizable user interface, which will improve team productivity and collaborative work within your company (Large Company, Medium Company, Startup …)
Genesys DX Screenshots & Images : UI, dashboard …
Genesys DX Business Software Pricing
Genesys DX Features & Overview
Genesys DX Screenshot
Videos
This video is no longer available
Genesys DX Reviews
Here is our opinion on Genesys DX : this is an excellent user engagement software to recommend .
Genesys DX User Reviews & Ratings
Online and customer reviews of Genesys DX software are quite plentiful and overall very positive :
Overall rating : 4,5/5
Value for money : 4,5/5
Functionality : 4,1/5
Usefulness : 4,5/5
Ease of use : 4,5/5
User rating Excellent : 10%
User rating Very Good : 90%
User rating Average : 0%
User rating Poor : 0%
User rating Terrible : 0%
Popularity on social networks :
Your Customer Review on Genesys DX
What is your opinion about this app ? Submit your review and tell us about your overall opinion : experience with this SaaS software, rating, ease of use, customer service, value for money, Pros & Cons …
Customer reviews and feedbacks play an increasingly important role in the business software buying process. You can provide in-depth review and share your buying advice / reviewer sentiment : what is your likelihood to recommend Genesys DX ? What is your likelihood to renew ?
FAQs
Why use a User Engagement Software ?
Customer (user) engagement software encompasses a variety of applications and, depending on the product being offered, can include significantly different functionality. But the common thread that ties all customer engagement solutions together is the focus on personalizing interactions throughout the customer lifecycle. Customer engagement software strengthens the relationship between the company and its customers by improving the relationship between a brand and its community of users.
Main functions are : Web self-service, Multi-channel customer support, Social media management, Customer engagement analysis, Personalization of content
Main characteristics are : Software is available over the Internet, application is maintained by the vendor, license to the software may be subscription based or usage based.
User Engagement Software Average Price : from $ 55,00 to $ 275,00 with an average price of $ 143,50 .
User Engagement Software Review
Company details
Developed by GENESYS DX, Inc.
HQ location : USA
Founded :
Total revenue :
Industry : B2B SaaS company
Software Category : Customer Management Software > Customer Engagement Software > User Engagement Software
Schema : SoftwareApplication > BusinessApplication
Tags : …
Website : visit genesys.com
About This Article
This page was composed and published by SaaS-Alternatives.
The information (and product details) outlined above is provided for informational purposes only. Please Check the vendor’s website for more detailed information.
Our opinion on Genesys DX is independent in order to highlight the strengths and weaknesses of this User Engagement Software. Our website is supported by our users. We sometimes earn affiliate commission when you click through the affiliate links on our website.
Genesys DX Alternatives
If you’re understanding the drawbacks and you’re looking for a Genesys DX alternative, there are more than 5 competitors listed on SaaS-Alternatives !
If you’re in the market for a new software solution, the best approach is to narrow down your selection and then begin a free trial or request a demo.
Top 10 Alternatives & Competitors to Genesys DX
– Capacity
– Inbenta
– Acobot
– Heyday
– Clickatell
You can also take a look at other business apps, like our Infinite MLM review and our Sightline review.
Comparison with Similar Software & Contenders
Take an in-depth look at popular Customer Management Software and Customer Engagement Software to find out which one is right for your needs. Discover how these User Engagement Software compare to Genesys DX when it comes to features, ease of use, customer support and user reviews. Explore software, Compare options and alternatives, Read reviews and Find your solution !
