Giva
Giva : Reviews, Pricing, Features & Alternatives
$29.00
Giva is a Help Desk Software. Price : $29 (free trial available). Review Giva : Overview & Pricing
Giva Overview : Features, Pricing, Reviews & Alternatives
Giva is a Help Desk Software intended for businesses. Let’s discover user reviews, features and prices of this business app.
Giva is listed as a Help Desk Software and Customer Service & Support Software for companies and is used for Customer Service, Change Management, Help Desk, Knowledge Base …
Giva price starts from $ 29 per user and per month (free trial available).
Founded in 1999, Giva is a cloud-based help desk management suite that supports a range of products including ITIL help desk, asset and knowledge management, change management, and a mobile app for technicians to manage help desk requests
What is Giva ?
Founded in 1999, Giva is a cloud-based help desk management suite that supports a range of products including ITIL help desk, asset and knowledge management, change management, and a mobile app for technicians to manage help desk requests. relationships on the go. Giva is HIPAA compliant.
The solution allows users to connect the hardware to a digital device and start playing content through the Screenfluence platform. It provides drag and drop functionality that allows users to add images, animations, emoticons, and videos to their digital content.
Giva Review : Pros & Cons
Pros & Cons
When it comes to finding the right Help Desk tools to manage your business, you have too many options – and they all come with their strengths and weaknesses.
One such familiar name in this arena is Giva, and as you may have guessed from the title, this review will tell you more about Giva’s pros and cons.
Weighing the pros & cons is essential before selecting this tool for your business and your team.
Giva Pros : Key Benefits
– Giva offers an intuitive, easy-to-use design that can be implemented in days and requires only an hour of training.
– Customization and configuration is point-and-click, with no programming or consultants required to deliver a significantly lower total cost of ownership.
– Robust, fast and painless reporting/analytics/KPIs quickly measure team productivity, responsiveness and customer satisfaction, resulting in faster and better decision making.
– View, manage, and prioritize tickets on the go using Giva’s HIPAA-compliant mobile app. There is no need to download or install anything as the mobile app is completely browser based.
– Giva’s dashboard supports colorful charts, metrics, and analytics, giving complete visibility into critical issues and priorities. Anyone can quickly create their own custom homepage dashboard with widgets from an intuitive drag-and-drop library.
– Giva is a HIPAA compliant solution, ensuring that all sensitive health data or medical records are managed securely.
– Giva offers a highly customizable solution that can streamline processes with business rules and automated workflows based on your organization’s needs.
Giva Cons
– Con : Custom integrations can come at a price.
Giva Features
Here is the list of the main features of this computer software :
– API
– Access Controls/Permissions
– Activity Dashboard
– Activity Tracking
– Alerts / Escalation
– Alerts/Notifications
– Approval Process Control
– Approval Workflow
– Assignment Management
– Audit Trail
– Automated Routing
– CRM
– Call Center Management
– Change Management
– Change Planning
– Change Tracking
– Chat/Messaging
– Collaboration Tools
– Communication Management
– Compliance Management
Main function & Pro Features
– Contact Database
– Customer Database
– Customizable Branding
– Customizable Fields
– Customizable Forms
– Customizable Reports
– Dashboard
– Dashboard Creation
– Document Management
– Document Storage
– Knowledge Base Management
– Drag & Drop
– Live Chat
– Email Management
– Macros/Templated Responses
– Help Desk Management
– Monitoring
– IT Asset Management
– Multi-Channel Communication
– Incident Management
Giva Integrations
Giva may integrates with applications & plugins : database connection, synchronize data, share files (…) to improve your workflow and increase your productivity !
It also provides a powerful API toolkit that allows developers to build web services and exchange data.
Giva Pricing
The Giva pricing plan starts from $ 29 per month and per user, but this price is likely to change because different options are offered by the developer : number of licenses, additional functions, add-ons, bundles …
Giva offers several pricing plans :
– Free Trial : $ 29,00 per user / per month
– Start : –
– Professional : –
– Enterprise : –
– Premium : –
| Free Trial | Start | Professional | Enterprise | Premium |
| $29,00 | – | – | – | – |
| Per month | Per month | Per month | Per month | Per month |
| Per user | Per user | Per user | Per user | Per user |
Save $$$ on SaaS and on-premise Software Subscriptions to help your create, grow and scale your business : annual billing usually is cheaper than monthly billing and you can expect 10% to 20% discount.
Sign up for a trial and start using it right away !
Free trials usually are time limited or feature limited but this is a good way to ensure it is the right option for your business before making a purchase.
Screenshot of the Vendor Pricing Page :
Software Pricing Plans
Pricing Details
Pricing Model : Subscription
Free trial : Available
Free plan : No information
Freemium : No information
Starting price : $ 29,00
Entry-level set up fee : No setup fee
The pricing details were last updated this year from the vendor website or retrieved from publicly accessible pricing materials and may be different from actual. Please confirm pricing and deals with the vendor website before purchasing.
Deployment & Setup
Giva is a cloud-based Help Desk platform : its infrastructure is hosted in the United States (probably on AWS, Microsoft Azure or Google Cloud Platform).
giva is a SaaS (Software as a Service) / web application : a web browser on a computer is required for full functionality of features and manage dashboard.
It supports desktop operating systems (like Windows …).
Technical Details & Specifications
Deployment : Cloud / SaaS
Desktop Operating Systems : Windows …
Mobile Platforms : –
Native Apps / Mobile Applications : –
GDPR compliance : No information
Supported languages
This application software supports the following languages : English …
Support & Training
Any problem with this computer program ? The vendor offers the following customer service & support to help teams get the most out of their business application : 24/7 Live support, Chat, Email / Help Desk, FAQs / Forum, Knowledge Base, Phone Support, Online Support …
Hotline : Yes
Training options : Documentation, In Person, Live Online, Videos, Webinars …
Industry & Customers
Who use Giva ?
This software package is tailored to business needs : Public Administration, Non Profit, Medium Company …
This web-based application is recommended for trades : Sales …
This cloud software is used in the sectors : Services …
Customer References
Testimonials & Customer References to decide if this is the right business software or service for your company : No reference …
Awards & Recognitions
No information .
Screenshots
This computer program has an ergonomic, intuitive and customizable user interface, which will improve team productivity and collaborative work within your company (Startup, Entrepreneur, Freelancer …)
Giva Screenshots & Images : UI, dashboard …
Giva Business Software Pricing
Giva Features & Overview
Giva Screenshot
Giva Screenshot
Videos
This video is no longer available
Giva Reviews
Here is our opinion on Giva : this is a great help desk software to trust .
Giva User Reviews & Ratings
Online and customer reviews of Giva software are quite plentiful and overall very positive :
Overall rating : 5/5
Value for money : 4,6/5
Functionality : 4,3/5
Usefulness : 4,6/5
Ease of use : 4,6/5
User rating Excellent : 100%
User rating Very Good : 0%
User rating Average : 0%
User rating Poor : 0%
User rating Terrible : 0%
Popularity on social networks :
Your Customer Review on Giva
What is your opinion about this app ? Submit your review and tell us about your overall opinion : experience with this SaaS software, rating, ease of use, customer service, value for money, Pros & Cons …
Customer reviews and feedbacks play an increasingly important role in the business software buying process. You can provide in-depth review and share your buying advice / reviewer sentiment : what is your likelihood to recommend Giva ? What is your likelihood to renew ?
FAQs
Why use a Help Desk Software ?
Customer support software (help desk – after-sales service) makes it possible to manage after-sales service and customer questions and problems. Customer support software improves relations between the company and its customers: help desk, after-sales service.
According to various sources, most used business software are : Zendesk (market share : 17,40%), HP Service Manager (17,10%), Livechat (8,30%), ServiceNow (5,40%), SysAid Help Desk (2,60%), Snapengage (1,40%), ConnectWise (1,20%), LiveZilla (1,10%), Uservoice (1,00%), MightyCall (0,90%), LiveOps (0,60%), LiveAgent (0,40%), WebsiteAlive (0,30%), Iadvize (0,20%), osTicket (0,20%), Front (0,10%), Velaro (0,10%), Casengo (0,10%), Usersnap (0,10%)
Main functions are : IT Asset Management, Network monitoring and management, Knowledge management, Configuration Management, Service catalog management, License management
Main characteristics are : Customer service, Chrome extension, Shortcuts for Gmail, Fast email writing, SAAS software, Artificial intelligence – AI, Customer service, MarTech, CivicTech – GovTech, Communication, Webmarketing, e-commerce, Customer service, helpdesk, database knowledge, on demand, software as a service, customer support, forums, Social and communications, Knowledge base, SAAS software, Social media, Service customers, RetailTech, SAAS software, knowledge base, service center, service management, ticketing
Help Desk Software Average Price : from $ 5,00 to $ 499,00 with an average price of $ 89,00 . We have identified more than 249 competitors on the market.
Help Desk Software Review
Company details
Developed by GIVA, Inc.
HQ location : USA
Founded :
Total revenue :
Industry : B2B SaaS company
Software Category : Customer Management Software > Customer Service & Support Software > Help Desk Software
Schema : SoftwareApplication > BusinessApplication
Tags : IT Service Management | computer help desk | support center | call center | request management | service management | customer support | customer service | knowledge management | help desk best practices …
Website : visit givainc.com
About This Article
This page was composed and published by SaaS-Alternatives.
The information (and product details) outlined above is provided for informational purposes only. Please Check the vendor’s website for more detailed information.
Our opinion on Giva is independent in order to highlight the strengths and weaknesses of this Help Desk Software. Our website is supported by our users. We sometimes earn affiliate commission when you click through the affiliate links on our website.
Giva Alternatives
If you’re understanding the drawbacks and you’re looking for a Giva alternative, there are more than 55 competitors listed on SaaS-Alternatives !
If you’re in the market for a new software solution, the best approach is to narrow down your selection and then begin a free trial or request a demo.
Top 10 Alternatives & Competitors to Giva
– JIRA Service Management
– Issuetrak
– Freshservice
– BOSSDesk
– C2 ATOM
– Tickhelp
– Kpam
– Oracle Rightnow
– Typedesk
– Diabolocom
You can also take a look at other business apps, like our PolyPM review and our RockSolid MAX review.
Comparison with Similar Software & Contenders
Take an in-depth look at popular Customer Management Software and Customer Service & Support Software to find out which one is right for your needs. Discover how these Help Desk Software compare to Giva when it comes to features, ease of use, customer support and user reviews. Explore software, Compare options and alternatives, Read reviews and Find your solution !
