Gladly
Gladly : Reviews, Pricing, Features & Alternatives
$150.00
Gladly is a Single Customer View Software. Price : $150. Review Gladly : Overview & Pricing
Gladly Overview : Features, Pricing, Reviews & Alternatives
Gladly is a Single Customer View Software intended for businesses. Let’s discover user reviews, features and prices of this business app.
Gladly is listed as a Single Customer View Software and Customer Service & Support Software for companies and is used for Customer Service, Live Chat, Customer Experience, Call Center …
Gladly price starts from $ 150 per user and per month .
Voluntarily develop a communication interface that allows agents and customers to converse via voice, email, SMS, and social media.
A very personalized service for you and magic for your clients
What is Gladly ?
Gladly is a customer service platform that sees customers as individuals rather than numbers, enabling you to create an ongoing dialogue, improve agent efficiency, increase revenue, and reduce IT expenses. . It helps you transform your customer service division from a cargo epicenter to a revenue producer with radically personalized customer experiences. With Gladly, you can create a revenue-driven culture within your support staff to generate hyper-personalized suggestions and acquire consumers with high purchase intent. To improve CLTV and brand loyalty, you can assign a dedicated team of agents to offer a concierge service to your most valuable customers. You can simplify payment through digital communication channels by offering complete credit card transactions and reducing payment friction. You can deepen relationships with high-value consumers by directing them to dedicated agents who know everything there is to know about them, including their preferences and past purchases, which translates into long-term customer, brand, and relationship loyalty. You can proactively message your customers at the appropriate times to avoid losing them before closing a deal.
We believe that legendary customer service starts with people talking to people. That’s why we put customers and conversations at the center of Gladly. Because customers aren’t ticket numbers or cases, they’re people.
With Gladly, agents are empowered to be naturally productive, with a modern messaging interface that gives them the ability to communicate across channels. So that customers feel known and cared for at all times.
Gladly is reinventing customer service to put people first. With a customer service platform that enables B2C businesses to focus on people talking to people through a lifetime of naturally productive conversations, Gladly helps brands communicate with their customers seamlessly across all channels. , from voice, email and messaging to chat and social networks.
Gladly Review : Pros & Cons
Pros & Cons
When it comes to finding the right Single Customer View tools to manage your business, you have too many options – and they all come with their strengths and weaknesses.
One such familiar name in this arena is Gladly, and as you may have guessed from the title, this review will tell you more about Gladly’s pros and cons.
Weighing the pros & cons is essential before selecting this tool for your business and your team.
Gladly Pros : Key Benefits
– It tastefully improves the efficiency and productivity of customer service agents by allowing them to view entire customer conversations across multiple channels, including email, voice, chat, tweets, or text messages while on calls. The solution allows agents to use customer names to view detailed records of communications and does not track customer interactions by generating a case number for each conversation. Gladly uses key metrics like service level agreements and response times to generate real-time insights and provide visibility into agent productivity. The software offers a user-friendly interface that allows agents to collaborate with colleagues to resolve customer issues. Gladly’s contact center uses conversational data to quickly recognize customers and route them to the right agent.
– SaaS platform.
– Scalability and integration
– Frequent releases / updates
– High Compatibility
Gladly Cons
– Con : Custom integrations can come at a price.
Gladly Features
Here is the list of the main features of this computer software :
– Incident Management
– API
– Macros (Templated Responses)
– Alerts / Escalation
– Ticket Management
– Appointment Management
– Knowledge Base
– Auto-Responders
– Automated Routing
– Automated Routing
– Live Chat
– Automatic Call Distribution
– Social Media Integration
– Batch Communications
– Document Storage
– Blended Call Center
– Surveys & Feedback
– Call Center Management
– Contract (SLA Management)
– Call Logging
Main function & Pro Features
– Incident Management
– API
– Macros (Templated Responses)
– Alerts / Escalation
– Ticket Management
– Appointment Management
– Knowledge Base
– Auto-Responders
– Automated Routing
– Automated Routing
– Live Chat
– Automatic Call Distribution
– Social Media Integration
– Batch Communications
– Document Storage
– Blended Call Center
– Surveys & Feedback
– Call Center Management
– Contract (SLA Management)
– Call Logging
Gladly Integrations
Gladly integrates with more than 14 applications & plugins like Shopify, Asana and Slack (…) : database connection, synchronize data, share files (…) to improve your workflow and increase your productivity !
It also provides a powerful API toolkit that allows developers to build web services and exchange data.
Top 20 Gladly integrations
– Slack
– Asana
– Shopify
– Twitter
– Typeform
– Adobe Commerce
– Klaviyo
– Playvox
– Delighted
– Messenger
– Stella Connect
– Tethr
– Slack
– Ada
Gladly Pricing
The Gladly pricing plan starts from $ 150 per month and per user, but this price is likely to change because different options are offered by the developer : number of licenses, additional functions, add-ons, bundles …
Gladly offers several pricing plans :
– Support Hero : $ 150,00 per user / per month
– Start : –
– Professional : –
– Enterprise : –
– Premium : –
| Support Hero | Start | Professional | Enterprise | Premium |
| $150,00 | – | – | – | – |
| Per month | Per month | Per month | Per month | Per month |
| Per user | Per user | Per user | Per user | Per user |
Save $$$ on SaaS and on-premise Software Subscriptions to help your create, grow and scale your business : annual billing usually is cheaper than monthly billing and you can expect 10% to 20% discount.
Sign up for a trial and start using it right away !
Free trials usually are time limited or feature limited but this is a good way to ensure it is the right option for your business before making a purchase.
Screenshot of the Vendor Pricing Page :
Gladly Pricing Plans
Pricing Details
Pricing Model : Subscription
Free trial : No information
Free plan : No free plan
Freemium : No information
Starting price : $ 150,00
Entry-level set up fee : No setup fee
The pricing details were last updated this year from the vendor website or retrieved from publicly accessible pricing materials and may be different from actual. Please confirm pricing and deals with the vendor website before purchasing.
Deployment & Setup
Gladly is a cloud-based Single Customer View platform : its infrastructure is hosted in the United States (probably on AWS, Microsoft Azure or Google Cloud Platform).
gladly is a SaaS (Software as a Service) / web application : a web browser on a computer is required for full functionality of features and manage dashboard.
It supports desktop operating systems (like Windows and Mac OS …).
Technical Details & Specifications
Deployment : Cloud / SaaS
Desktop Operating Systems : Windows / Mac OS / Linux …
Mobile Platforms : –
Native Apps / Mobile Applications : –
GDPR compliance : No information
Supported languages
This application software supports the following languages : English, German, Arabic, Chinese, Spanish, French, Italian, Japanese, Portuguese, Russian …
Support & Training
Any problem with this computer program ? The vendor offers the following customer service & support to help teams get the most out of their business application : 24/7 Live support, Chat, Email / Help Desk, Knowledge Base, Phone Support, Online Support …
Hotline : Yes
Training options : Documentation, In Person, Live Online, Videos, Webinars …
Industry & Customers
Who use Gladly ?
This software package is tailored to business needs : Medium Company, Large Company, SME …
This web-based application is recommended for trades : PR, Sales …
This cloud software is used in the sectors : Services …
Customer References
Testimonials & Customer References to decide if this is the right business software or service for your company : Crate and Barrel, Samsonite, Warby Parker, ULTA Beauty, Porsche, Rothy’s, Tory Burch …
Awards & Recognitions
No information .
Screenshots
This computer program has an ergonomic, intuitive and customizable user interface, which will improve team productivity and collaborative work within your company (Medium Company, Non Profit, Public Administration …)
Gladly Screenshots & Images : UI, dashboard …
Gladly Business Software Pricing
Gladly Features & Overview
Gladly Screenshot
Videos
Video #1
Video #2
Gladly Reviews
Here is our opinion on Gladly : this is a great single customer view software to know .
Gladly User Reviews & Ratings
Online and customer reviews of Gladly software are quite plentiful and overall very positive :
Overall rating : 5/5
Value for money : 4,9/5
Functionality : 4,9/5
Usefulness : 4,9/5
Ease of use : 4,9/5
User rating Excellent : 100%
User rating Very Good : 0%
User rating Average : 0%
User rating Poor : 0%
User rating Terrible : 0%
Popularity on social networks : 7043 followers on LinkedIn
Your Customer Review on Gladly
What is your opinion about this app ? Submit your review and tell us about your overall opinion : experience with this SaaS software, rating, ease of use, customer service, value for money, Pros & Cons …
Customer reviews and feedbacks play an increasingly important role in the business software buying process. You can provide in-depth review and share your buying advice / reviewer sentiment : what is your likelihood to recommend Gladly ? What is your likelihood to renew ?
FAQs
Why use a Single Customer View Software ?
A single customer view software allows reusing collected customer data to produce a dashboard that will give a clear and comprehensive overview of their relationship with the business. A single customer view can include a lot of data: contact details, purchase history, purchase frequency, interactions with the company. The goal of a single customer view is to highlight key customer information to better understand the customer and facilitate decision-making.
Main functions are : More relevant targeting, A better customer experience, Smoother internal processes, Better attribution
Main characteristics are : customer support, software as a service, customer feedback, customer relationship manager, customer service, customer feedback, software as a service, conversion measurement, forum integration, case resolution management, customizable reports, tables real-time dashboard, mobile app support, customer feedback, customer support, customer feedback, business messaging, chat customers, communications, facebook messaging, live chat, live chat app, voice chat, voip calls, business chat, business messaging, social media and communications, free call, free call, phone
We have identified more than 5 competitors on the market.
Single Customer View Software Review
Company details
Developed by GLADLY, Inc.
HQ location : USA
Founded in 2014 by Joseph Ansanelli
Total revenue : $10.9M
Fundings : $113.0M
Industry : B2B SaaS company
Software Category : Customer Management Software > Customer Service & Support Software > Single Customer View Software
Schema : SoftwareApplication > BusinessApplication
Tags : …
Website : visit gladly.com
About This Article
This page was composed and published by SaaS-Alternatives.
The information (and product details) outlined above is provided for informational purposes only. Please Check the vendor’s website for more detailed information.
Our opinion on Gladly is independent in order to highlight the strengths and weaknesses of this Single Customer View Software. Our website is supported by our users. We sometimes earn affiliate commission when you click through the affiliate links on our website.
Gladly Alternatives
If you’re understanding the drawbacks and you’re looking for a Gladly alternative, there are more than 15 competitors listed on SaaS-Alternatives !
If you’re in the market for a new software solution, the best approach is to narrow down your selection and then begin a free trial or request a demo.
Compare Gladly Pricing Against Competitors
| Software | Starting Price | Billed | Free Trial |
| GLADLY | $150 | Per month / user | No |
| GORGIAS | $50 | Per month / user | Yes |
| KUSTOMER | $89 | Per month / user | Yes |
| ZENDESK TALK | $9 | Per month / user | Yes |
| ZOHO DESK | $14 | Per month / user | Yes |
| SYSAID | $ | Per month / user | Yes |
| LIVEAGENT | $15 | Per month / user | Yes |
| TEAMSUPPORT | $ | Per month / user | Yes |
| HELP SCOUT | $20 | Per month / user | Yes |
| OSTICKET | $9 | Per month / user | Yes |
Top 10 Alternatives & Competitors to Gladly
– Zendesk
– Zoho Desk
– Akio.CX
– Bitrix24
– LiveAgent
– Gladly
– Experian Single Customer View
– PitneyBowes Single Customer View
– Onboardify
– BlueVenn
Free Alternatives to Gladly
– Zoho Desk
– LiveAgent
– osTicket
You can also take a look at other business apps, like our Alter review and our Unqork review.
Comparison with Similar Software & Contenders
Take an in-depth look at popular Customer Management Software and Customer Service & Support Software to find out which one is right for your needs. Discover how these Single Customer View Software compare to Gladly when it comes to features, ease of use, customer support and user reviews. Explore software, Compare options and alternatives, Read reviews and Find your solution !
