HelpSpot
HelpSpot : Reviews, Pricing, Features & Alternatives
$599.00
HelpSpot is a Customer Self-Service Software. Price : $599 (free trial available). Review HelpSpot : Overview & Pricing
HelpSpot Overview : Features, Pricing, Reviews & Alternatives
HelpSpot is a Customer Self-Service Software intended for businesses. Let’s discover user reviews, features and prices of this business app.
HelpSpot is listed as a Customer Self-Service Software and Customer Service & Support Software for companies and is used for Customers Support Self service supports …
HelpSpot price starts from $ 599 per user and per month (free trial available).
HelpSpot is a help desk and customer service software available both through SaaS and locally.
help desk enough
What is HelpSpot ?
Turn disjointed email exchanges into meaningful, organized conversations. Support an unlimited number of customers and use as many custom fields, mailboxes, and self-service portals as you like. All fully customizable. Easily see trends and compare almost all data stored by HelpSpot. Filter, track, tag and categorize. Even store unique data with custom fields.
HelpSpot is local or hosted helpdesk software. By connecting your forms to HelpSpot, you can quickly add new tickets to your account every time a customer submits your form. With the ability to add additional information to submitted tickets, you can easily review issues, prioritize them, and assign them to your team members.
HelpSpot is a cheap and affordable web-based help desk system. It is available as a SaaS product or can be hosted by the customer behind a firewall. Prices are set by the designated user.
HelpSpot is a help desk and customer service software available both through SaaS and locally.
Help Desk Software and Customer Service Software from HelpSpot. Get started in 5 minutes, in SaaS or local mode. Improve customer satisfaction with ease.
HelpSpot – Customer service software offers complete control from personalization to data. Manage your hardware, access control, internal system connections and more.
HelpSpot Review : Pros & Cons
Pros & Cons
When it comes to finding the right Customer Self-Service tools to manage your business, you have too many options – and they all come with their strengths and weaknesses.
One such familiar name in this arena is HelpSpot, and as you may have guessed from the title, this review will tell you more about HelpSpot’s pros and cons.
Weighing the pros & cons is essential before selecting this tool for your business and your team.
HelpSpot Pros : Key Benefits
– SaaS platform
– Scalability and integration
– Frequent releases / updates
– High Compatibility
HelpSpot Cons
– Con : Not always the cheapest option : Customer Self-Service Software average cost is $ 162,4 .
– Con : Custom integrations can come at a price.
HelpSpot Features
Here is the list of the main features of this computer software :
– Helpdesk
– Incident Management
– Document Storage
– Knowledge Base
– Alerts (Escalation)
– Surveys & Feedback
– Live Chat
– Multi-Channel Communication
– Customizable Branding
– Contract (SLA Management)
– Self Service Portal
– Known Issue Management
– Macros (Templated Responses)
– Ticket Management
– Community Forums
– Social Media Integration
– Automated Routing
– Cloud Services
– Customer Service Features
– Analytics & Reporting
Main function & Pro Features
– Helpdesk
– Incident Management
– Document Storage
– Knowledge Base
– Alerts (Escalation)
– Surveys & Feedback
– Live Chat
– Multi-Channel Communication
– Customizable Branding
– Contract (SLA Management)
– Self Service Portal
– Known Issue Management
– Macros (Templated Responses)
– Ticket Management
– Community Forums
– Social Media Integration
– Automated Routing
– Cloud Services
– Customer Service Features
– Analytics & Reporting
HelpSpot Integrations
HelpSpot integrates with more than 1 applications & plugins like Zapier (…) : database connection, synchronize data, share files (…) to improve your workflow and increase your productivity !
It also provides a powerful API toolkit that allows developers to build web services and exchange data.
Top 20 HelpSpot integrations
– Zapier
HelpSpot Pricing
The HelpSpot pricing plan starts from $ 599 per month and per user, but this price is likely to change because different options are offered by the developer : number of licenses, additional functions, add-ons, bundles …
HelpSpot offers several pricing plans :
– Helpspot : $ 599,00 per user / per month
– Start : –
– Professional : –
– Enterprise : –
– Premium : –
| Helpspot | Start | Professional | Enterprise | Premium |
| $599,00 | – | – | – | – |
| Per month | Per month | Per month | Per month | Per month |
| Per user | Per user | Per user | Per user | Per user |
Save $$$ on SaaS and on-premise Software Subscriptions to help your create, grow and scale your business : annual billing usually is cheaper than monthly billing and you can expect 10% to 20% discount.
Sign up for a trial and start using it right away !
Free trials usually are time limited or feature limited but this is a good way to ensure it is the right option for your business before making a purchase.
Screenshot of the Vendor Pricing Page :
HelpSpot Pricing Plans
Pricing Details
Pricing Model : Subscription
Free trial : Yes : 14 days
Free plan : Yes, free version
Freemium : Freemium software
Starting price : $ 599,00
Entry-level set up fee : No setup fee
The pricing details were last updated this year from the vendor website or retrieved from publicly accessible pricing materials and may be different from actual. Please confirm pricing and deals with the vendor website before purchasing.
Deployment & Setup
HelpSpot is a cloud-based Customer Self-Service platform : its infrastructure is hosted in the United States (probably on AWS, Microsoft Azure or Google Cloud Platform).
helpspot is a SaaS (Software as a Service) / web application : a web browser on a computer is required for full functionality of features and manage dashboard.
It supports desktop operating systems (like Windows and Mac OS …) and mobile platforms (like Android and iOS).
Technical Details & Specifications
Deployment : Cloud / SaaS
Desktop Operating Systems : Windows / Mac OS / Linux …
Mobile Platforms : Android / iOS – iPhone – iPad
Native Apps / Mobile Applications : –
GDPR compliance : No information
Supported languages
This application software supports the following languages : English …
Support & Training
Any problem with this computer program ? The vendor offers the following customer service & support to help teams get the most out of their business application : Online Support …
Hotline : +1 845-533-5044
Training options : …
Industry & Customers
Who use HelpSpot ?
This software package is tailored to business needs : Small and Medium companies, Medium companies (Turnover : – $50 million) in countries like United Kingdom, Canada …
This web-based application is recommended for trades : PR, Sales …
This cloud software is used in the sectors : Software, Higher Education, Hospitals and health care …
Customer References
Testimonials & Customer References to decide if this is the right business software or service for your company : Pixel & Tonic, Digicert, Uconn, Amc, Finexo, Idera, Sony …
Awards & Recognitions
No information .
Screenshots
This computer program has an ergonomic, intuitive and customizable user interface, which will improve team productivity and collaborative work within your company (Large Company, Medium Company, Non Profit …)
HelpSpot Screenshots & Images : UI, dashboard …
HelpSpot Business Software Pricing
HelpSpot Features & Overview
HelpSpot Screenshot
HelpSpot Screenshot
Videos
Video #1
Video #2
HelpSpot Reviews
Here is our opinion on HelpSpot : this is a great customer self-service software to recommend .
HelpSpot User Reviews & Ratings
Online and customer reviews of HelpSpot software are quite plentiful and overall very positive :
Overall rating : 5/5
Value for money : 5/5
Functionality : 5/5
Usefulness : 5/5
Ease of use : 5/5
User rating Excellent : 100%
User rating Very Good : 0%
User rating Average : 0%
User rating Poor : 0%
User rating Terrible : 0%
Popularity on social networks : 552 followers on LinkedIn
Your Customer Review on HelpSpot
What is your opinion about this app ? Submit your review and tell us about your overall opinion : experience with this SaaS software, rating, ease of use, customer service, value for money, Pros & Cons …
Customer reviews and feedbacks play an increasingly important role in the business software buying process. You can provide in-depth review and share your buying advice / reviewer sentiment : what is your likelihood to recommend HelpSpot ? What is your likelihood to renew ?
FAQs
Why use a Customer Self-Service Software ?
Self-service customer support software is a platform that helps businesses manage and track customer inquiries and logs all queries. Self-service customer support software allows customers to find the solution to their post-purchase problem / pre-purchase questions themselves.
According to various sources, most used business software are : TeamSupport (market share : 0,20%), Talkus (0,10%), Microsoft Dynamics 365 for Customer Service (0,10%), HelpSpot (0,10%), Creative Virtual (0,10%)
Main functions are : help desk, IT service center, Live support software, call center software, Automating, Customer management
Main characteristics are : helpdesk, ticketing, customer service, customer support, office and productivity, real-time collaboration, service ticket organizer and priority, subscription notifications, ticket creation and dispatch, ticket reply, automatic replies, attachments, screencasts, SLA management, Forums, External knowledge base, Internal knowledge base, Portal customers, Live help chat, Customer and contact database, Self-service customer, OmniChannel support, customer service, customer support ‘support, itsm, knowledgebase, software as a service, ticket systemsupport, ticketing, contact management
Customer Self-Service Software Average Price : from $ 19,00 to $ 599,00 with an average price of $ 162,40 . We have identified more than 28 competitors on the market.
Customer Self-Service Software Review
Company details
Developed by USERSCAPE, Inc.
HQ location : New York
Founded :
Total revenue :
Industry : B2B SaaS company
Software Category : Customer Management Software > Customer Service & Support Software > Customer Self-Service Software
Schema : SoftwareApplication > BusinessApplication
Tags : helpdesk | http: | helpspot.com …
Website : visit helpspot.com
About This Article
This page was composed and published by SaaS-Alternatives.
The information (and product details) outlined above is provided for informational purposes only. Please Check the vendor’s website for more detailed information.
Our opinion on HelpSpot is independent in order to highlight the strengths and weaknesses of this Customer Self-Service Software. Our website is supported by our users. We sometimes earn affiliate commission when you click through the affiliate links on our website.
HelpSpot Alternatives
If you’re understanding the drawbacks and you’re looking for a HelpSpot alternative, there are more than 66 competitors listed on SaaS-Alternatives !
If you’re in the market for a new software solution, the best approach is to narrow down your selection and then begin a free trial or request a demo.
Compare HelpSpot Pricing Against Competitors
| Software | Starting Price | Billed | Free Trial |
| HELPSPOT | $ | Per month / user | Yes |
| JIRA | $6,25 | Per month / user | Yes |
| ZOHO DESK | $14 | Per month / user | Yes |
| SYSAID | $ | Per month / user | Yes |
| LIVEAGENT | $15 | Per month / user | Yes |
| TEAMSUPPORT | $ | Per month / user | Yes |
| HELP SCOUT | $20 | Per month / user | Yes |
| OSTICKET | $9 | Per month / user | Yes |
| JITBIT HELPDESK | $24 | Per month / user | Yes |
| FRESHDESK | $15 | Per month / user | Yes |
Top 10 Alternatives & Competitors to HelpSpot
– Kpam
– Lithium
– Gorgias
– Livezilla
– Easiware
– Teamviewer
– Olark
– Iadvize
– Boldchat
– Moxie
Free Alternatives to HelpSpot
– Zoho Desk
– LiveAgent
– osTicket
You can also take a look at other business apps, like our U-Need review and our Unishared review.
Comparison with Similar Software & Contenders
Take an in-depth look at popular Customer Management Software and Customer Service & Support Software to find out which one is right for your needs. Discover how these Customer Self-Service Software compare to HelpSpot when it comes to features, ease of use, customer support and user reviews. Explore software, Compare options and alternatives, Read reviews and Find your solution !
