Customer Self-Service Software
Best Customer Self-Service Software : Reviews, Pricing, Comparison & Alternatives
What is Customer Self-Service Software ?
A self-service customer support software is a platform that helps companies manage and tracking customer requests and logs all queries. Self-service customer support software allows customers to find the solution to their post-purchase problem / pre-purchase questions themselves. Our SaaS (Software as a Service) software comparator allows you to compare 61 Self-service customer support software.
Microsoft Dynamics 365 for Customer Service is a Customer Self-Service Software. Review Microsoft Dynamics 365 for Customer Service : Overview & Pricing
★★★★★
More details +
Microsoft Dynamics 365 for Customer Service Review
Microsoft Dynamics 365 for Customer Service is a decent customer self-service SaaS software to try for your company or business. PROS:
- SaaS platform
CONS:
- Not always the cheapest option
TeamSupport is a Customer Self-Service Software. Price : $35 (free trial available). Review TeamSupport : Overview & Pricing
★★★★★
More details +
$35.00
TeamSupport Review
TeamSupport is an excellent customer self-service SaaS software to trust for your company or business. PROS:
- With TeamSupport, your teams will communicate and collaborate better, issues will be resolved faster, and your customers will be much happier
CONS:
- Custom integrations can come at a price
Helpy.io is a Customer Self-Service Software (free trial available). Review Helpy.io : Overview & Pricing
★★★★★
More details +
Helpy.io Review
Helpy.io is a very popular customer self-service SaaS software to know for your company or business. PROS:
- SaaS platform
CONS:
- Not always the cheapest option
Tracker is a Customer Self-Service Software. Price : $80 (free trial available). Review Tracker : Overview & Pricing
★★★★★
More details +
$80.00
Tracker Review
Tracker is an excellent customer self-service SaaS software to advise for your company or business. PROS:
- Manage all relationships - never miss a call or activity
CONS:
- Custom integrations can come at a price
Talkus is a Customer Self-Service Software. Price : $ 48,00. Review Talkus : Overview & Pricing
★★★★★
More details +
$48.00
Talkus Review
Talkus is a decent customer self-service SaaS software to investigate for your company or business. PROS:
- 100% integrated with Slack, no need to leave Slack to manage all your support
CONS:
- Not always the cheapest option
Category Leader
HelpSpot is a Customer Self-Service Software. Price : $599 (free trial available). Review HelpSpot : Overview & Pricing
★★★★★
More details +
$599.00
HelpSpot Review
HelpSpot is a great customer self-service SaaS software to recommend for your company or business. PROS:
- SaaS platform
CONS:
- Not always the cheapest option
Support Hero is a Customer Self-Service Software. Review Support Hero : Overview & Pricing
★★★★★
More details +
Support Hero Review
Support Hero is a decent customer self-service SaaS software to examine for your company or business. PROS:
- SaaS platform
CONS:
- Not always the cheapest option
Mojo Helpdesk is a Customer Self-Service Software. Price : $30 (free trial available). Review Mojo Helpdesk : Overview & Pricing
★★★★★
More details +
$29.00
Mojo Helpdesk Review
Mojo Helpdesk is an excellent customer self-service SaaS software to advise for your company or business. PROS:
- SaaS platform
CONS:
- Custom integrations can come at a price
Creative Virtual is a Customer Self-Service Software. Review Creative Virtual : Overview & Pricing
★★★★★
More details +
Creative Virtual Review
Creative Virtual is a decent customer self-service SaaS software to explore for your company or business. PROS:
- SaaS platform
CONS:
- Not always the cheapest option
Inflectra KronoDesk is a Customer Self-Service Software. Price : $19. Review Inflectra KronoDesk : Overview & Pricing
★★★★★
More details +
$19.00
Inflectra KronoDesk Review
Inflectra KronoDesk is an easy-to-use customer self-service SaaS software to trust for your company or business. PROS:
- > Easy-to-use web-based support ticket submission > Automatic email notifications when tickets are updated > Track comment and ticket edit history > Customizable fields, statuses, priorities, and workflows > Upload articles and questions for common issues > Organize knowledge base articles into multiple categories > Ability to create tickets from emails > Set up user support forums for your customers to discuss help with each other > Central dashboard for agents to monitor forum posts and tickets > Organize forums/threads into multiple categories > Subscribe to forums/threads by email or RSS > Knowledge base is sortable and searchable by keyword and category > Web reporting engine > Web user interface including mobile stand
CONS:
- Custom integrations can come at a price
Inflectra KronoDesk is a Customer Self-Service Software. Price : $19. Review Inflectra KronoDesk : Overview & Pricing
★★★★★
More details +
$19.00
Inflectra KronoDesk Review
Inflectra KronoDesk is an easy-to-use customer self-service SaaS software to trust for your company or business. PROS:
- > Easy-to-use web-based support ticket submission > Automatic email notifications when tickets are updated > Track comment and ticket edit history > Customizable fields, statuses, priorities, and workflows > Upload articles and questions for common issues > Organize knowledge base articles into multiple categories > Ability to create tickets from emails > Set up user support forums for your customers to discuss help with each other > Central dashboard for agents to monitor forum posts and tickets > Organize forums/threads into multiple categories > Subscribe to forums/threads by email or RSS > Knowledge base is sortable and searchable by keyword and category > Web reporting engine > Web user interface including mobile stand
CONS:
- Custom integrations can come at a price
Dimelo Communites is a Customer Self-Service Software. Review Dimelo Communites : Overview & Pricing
★★★★★
More details +
Dimelo Communites Review
Dimelo Communites is a decent customer self-service SaaS software to test for your company or business. PROS:
- SaaS platform
CONS:
- Not always the cheapest option
Boostopia is a Customer Self-Service Software. Price : $ 9,00. Review Boostopia : Overview & Pricing
★★★★★
More details +
$9.00
Boostopia Review
Boostopia is a decent customer self-service SaaS software to experience for your company or business. PROS:
- SaaS platform
CONS:
- Not always the cheapest option
HelpSite.io is a Customer Self-Service Software. Review HelpSite.io : Overview & Pricing
★★★★★
More details +
HelpSite.io Review
HelpSite.io is an easy-to-use customer self-service SaaS software to advise for your company or business. PROS:
- SaaS platform
CONS:
- Not always the cheapest option
Inteletrade is a Customer Self-Service Software. Review Inteletrade : Overview & Pricing
★★★★★
More details +
Inteletrade Review
Inteletrade is a decent customer self-service SaaS software to investigate for your company or business. PROS:
- SaaS platform
CONS:
- Not always the cheapest option
iService is a Customer Self-Service Software. Review iService : Overview & Pricing
★★★★★
More details +
iService Review
iService is a decent customer self-service SaaS software to test for your company or business. PROS:
- SaaS platform
CONS:
- Not always the cheapest option
InstantKB is a Customer Self-Service Software. Price : $39 (free trial available). Review InstantKB : Overview & Pricing
★★★★★
More details +
$39.00
InstantKB Review
InstantKB is a simple customer self-service SaaS software to examine for your company or business. PROS:
- SaaS platform
CONS:
- Custom integrations can come at a price
Inbenta Natural Language Search is a Customer Self-Service Software. Review Inbenta Natural Language Search : Overview & Pricing
★★★★★
More details +
Inbenta Natural Language Search Review
Inbenta Natural Language Search is a decent customer self-service SaaS software to explore for your company or business. PROS:
- SaaS platform
CONS:
- Not always the cheapest option
Aselector is a Customer Self-Service Software. Price : $25. Review Aselector : Overview & Pricing
★★★★★
More details +
$25.00
Aselector Review
Aselector is a decent customer self-service SaaS software to explore for your company or business. PROS:
- SaaS platform
CONS:
- Custom integrations can come at a price
GuideMe by EdCast is a Customer Self-Service Software. Review GuideMe by EdCast : Overview & Pricing
★★★★★
More details +
GuideMe by EdCast Review
GuideMe by EdCast is a decent customer self-service SaaS software to experiment for your company or business. PROS:
- SaaS platform
CONS:
- Not always the cheapest option
Amazon AWS Support is a Customer Self-Service Software. Review Amazon AWS Support : Overview & Pricing
★★★★★
More details +
Amazon AWS Support Review
Amazon AWS Support is a decent customer self-service SaaS software to experiment for your company or business. PROS:
- SaaS platform
CONS:
- Not always the cheapest option
Why use Customer Self-Service Software ?
What are the key features and benefits of Customer Self-Service Software ?
- Help Desk
- IT Service Desk
- Live Support Software
- Call Center Software
- Automation
- Customer Management
- Reports and Analytics
- 24-7 Accessibility
- Data Import - Export
- CRM
What are the Cons of Customer Self-Service Software ?
- Data hosting: not necessarily stored in your country (server abroad)
- Installation & Maintenance: it is preferable to call on an IT integrator
- Technical support: it is preferable to train employees when changing software packages
- Security & Confidentiality: you must trust the publisher of the solution
- Price: multiplying subscription software can be costly for the company
Best Customer Self-Service Software: Reviews Pricing Comparison Alternatives