HelpWire
HelpWire : Reviews, Pricing, Features & Alternatives
$699.00
HelpWire is a Remote Customer Support Software. Price : $699 (free trial available). Review HelpWire : Overview & Pricing
HelpWire Overview : Features, Pricing, Reviews & Alternatives
HelpWire is a Remote Customer Support Software intended for businesses. Let’s discover user reviews, features and prices of this business app.
HelpWire is listed as a Remote Customer Support Software and Customer Service & Support Software for companies and is used for Remote Support …
HelpWire price starts from $ 699 per user and per month (free trial available).
Helpwire is a unique remote support solution to diagnose and maintain USB and Com port devices remotely.
What is HelpWire ?
HelpWire enables engineers to remotely monitor and support their customers’ computers. With the software, technical specialists can gain full access to a faulty device by connecting to it over the network (Ethernet, Wi-Fi, Internet). The remote device will appear to the expert’s computer as if it were physically connected to the expert’s machine.
The software comes with a custom GUI and a set of advanced features specially designed to meet customer needs. Any specific functionality can be added to the solution upon request.
HelpWire makes it easy for engineers to remotely control and support their customers’ equipment. With the software, technical specialists can gain full access to a faulty device by connecting to it over a network (Ethernet, Wi-Fi, Internet). The remote device will appear on the Expert’s computer as if it were physically connected to the Expert’s machine. for a cost-effective way to increase efficiency and prioritize conversations. We understand that human connection is important. ZaiConversations connects your customers with the best agents to ensure these rewarding conversations happen.
HelpWire Review : Pros & Cons
Pros & Cons
When it comes to finding the right Remote Customer Support tools to manage your business, you have too many options – and they all come with their strengths and weaknesses.
One such familiar name in this arena is HelpWire, and as you may have guessed from the title, this review will tell you more about HelpWire’s pros and cons.
Weighing the pros & cons is essential before selecting this tool for your business and your team.
HelpWire Pros : Key Benefits
– Diagnose, control and repair your customers’ equipment remotely.
– SaaS platform.
– Scalability and integration
– Frequent releases / updates
– High Compatibility
HelpWire Cons
– Con : Custom integrations can come at a price.
HelpWire Features
Here is the list of the main features of this computer software :
– SaaS software
Main function & Pro Features
– Cloud Services
HelpWire Integrations
HelpWire may integrates with applications & plugins : database connection, synchronize data, share files (…) to improve your workflow and increase your productivity !
It also provides a powerful API toolkit that allows developers to build web services and exchange data.
HelpWire Pricing
The HelpWire pricing plan starts from $ 699 per month and per user, but this price is likely to change because different options are offered by the developer : number of licenses, additional functions, add-ons, bundles …
HelpWire offers several pricing plans :
– Free Trial : $ 699,00 per user / per month
– Start : –
– Professional : –
– Enterprise : –
– Premium : –
| Free Trial | Start | Professional | Enterprise | Premium |
| $699,00 | – | – | – | – |
| Per month | Per month | Per month | Per month | Per month |
| Per user | Per user | Per user | Per user | Per user |
Save $$$ on SaaS and on-premise Software Subscriptions to help your create, grow and scale your business : annual billing usually is cheaper than monthly billing and you can expect 10% to 20% discount.
Sign up for a trial and start using it right away !
Free trials usually are time limited or feature limited but this is a good way to ensure it is the right option for your business before making a purchase.
Screenshot of the Vendor Pricing Page :
Software Pricing Plans
Pricing Details
Pricing Model : Subscription
Free trial : Available
Free plan : No information
Freemium : No information
Starting price : $ 699,00
Entry-level set up fee : No setup fee
The pricing details were last updated this year from the vendor website or retrieved from publicly accessible pricing materials and may be different from actual. Please confirm pricing and deals with the vendor website before purchasing.
Deployment & Setup
HelpWire is a cloud-based Remote Customer Support platform : its infrastructure is hosted in the United States (probably on AWS, Microsoft Azure or Google Cloud Platform).
helpwire is a SaaS (Software as a Service) / web application : a web browser on a computer is required for full functionality of features and manage dashboard.
It supports desktop operating systems (like Windows and Mac OS …) and mobile platforms (like Android).
Technical Details & Specifications
Deployment : Cloud / SaaS
Desktop Operating Systems : Windows / Mac OS …
Mobile Platforms : Android
Native Apps / Mobile Applications : –
GDPR compliance : No information
Supported languages
This application software supports the following languages : English …
Support & Training
Any problem with this computer program ? The vendor offers the following customer service & support to help teams get the most out of their business application : Online Support …
Hotline : Yes
Training options : …
Industry & Customers
Who use HelpWire ?
This software package is tailored to business needs : Public Administration, Large Companys, SME …
This web-based application is recommended for trades : Sales …
This cloud software is used in the sectors : Services …
Customer References
Testimonials & Customer References to decide if this is the right business software or service for your company : No reference …
Awards & Recognitions
No information .
Screenshots
This computer program has an ergonomic, intuitive and customizable user interface, which will improve team productivity and collaborative work within your company (Public Administration, Shop Manager, Large Company …)
HelpWire Screenshots & Images : UI, dashboard …
HelpWire Business Software Pricing
HelpWire Features & Overview
HelpWire Screenshot
Videos
This video is no longer available
HelpWire Reviews
Here is our opinion on HelpWire : this is an excellent remote customer support software to advise .
HelpWire User Reviews & Ratings
Online and customer reviews of HelpWire software are quite plentiful and overall very positive :
Overall rating : 4,6/5
Value for money : 4,6/5
Functionality : 4,6/5
Usefulness : 4,6/5
Ease of use : 4,6/5
User rating Excellent : 10%
User rating Very Good : 90%
User rating Average : 0%
User rating Poor : 0%
User rating Terrible : 0%
Popularity on social networks :
Your Customer Review on HelpWire
What is your opinion about this app ? Submit your review and tell us about your overall opinion : experience with this SaaS software, rating, ease of use, customer service, value for money, Pros & Cons …
Customer reviews and feedbacks play an increasingly important role in the business software buying process. You can provide in-depth review and share your buying advice / reviewer sentiment : what is your likelihood to recommend HelpWire ? What is your likelihood to renew ?
FAQs
Why use a Remote Customer Support Software ?
Remote customer support software allows access and control of any device from a remote location. It is primarily used by IT support technicians to troubleshoot end-user issues. Remote customer support software helps respond to customer inquiries after purchase.
According to various sources, most used business software are : DameWare (market share : 15,40%), VNC Connect (0,40%)
Main functions are : Remote diagnostics, Toolbox, To chatter, File sharing, User Management, Cross platform
Main characteristics are : online meeting, remote control, remote control, remote desktop access, remote desktop support, screen sharing, tech support, vnc, desktop sharing, help desk, Network and administration, sharing your screen, remote desktop, remote desktop support, remote control, remote desktop access, remote desktop, integrated chat, integrated file sharing, multi-window control, support for multiple monitors, remote desktop access, support for remote desktop, remote reboot, screen sharing, concurrent work, drag and drop, concurrent work, integrated chat, integrated file sharing
We have identified more than 36 competitors on the market.
Remote Customer Support Software Review
Company details
Developed by ELTIMA, Inc.
HQ location : USA
Founded :
Total revenue :
Industry : B2B SaaS company
Software Category : Customer Management Software > Customer Service & Support Software > Remote Customer Support Software
Schema : SoftwareApplication > BusinessApplication
Tags : …
Website : visit eltima.com
About This Article
This page was composed and published by SaaS-Alternatives.
The information (and product details) outlined above is provided for informational purposes only. Please Check the vendor’s website for more detailed information.
Our opinion on HelpWire is independent in order to highlight the strengths and weaknesses of this Remote Customer Support Software. Our website is supported by our users. We sometimes earn affiliate commission when you click through the affiliate links on our website.
HelpWire Alternatives
If you’re understanding the drawbacks and you’re looking for a HelpWire alternative, there are more than 19 competitors listed on SaaS-Alternatives !
If you’re in the market for a new software solution, the best approach is to narrow down your selection and then begin a free trial or request a demo.
Top 10 Alternatives & Competitors to HelpWire
– Statuspage
– Gainsight
– Smith ai Virtual Receptionists
– ChurnZero
– Ameyo Remote Contact Center Software
– RingCentral Engage Digital
– Ringover Group
– Bomgar Remote Support
– LogMeIn Rescue
– LogMeIn Central
You can also take a look at other business apps, like our Hetman Office Recovery review and our Live Interior 3D Pro review.
Comparison with Similar Software & Contenders
Take an in-depth look at popular Customer Management Software and Customer Service & Support Software to find out which one is right for your needs. Discover how these Remote Customer Support Software compare to HelpWire when it comes to features, ease of use, customer support and user reviews. Explore software, Compare options and alternatives, Read reviews and Find your solution !
