Helpy.io
Helpy.io : Reviews, Pricing, Features & Alternatives
Helpy.io is a Customer Self-Service Software (free trial available). Review Helpy.io : Overview & Pricing
Helpy.io Overview : Features, Pricing, Reviews & Alternatives
Helpy.io is a Customer Self-Service Software intended for businesses. Let’s discover user reviews, features and prices of this business app.
Helpy.io is listed as a Customer Self-Service Software and Customer Service & Support Software for companies and is used for Customers Support Self service supports …
Helpy.io prices are available on demand (free trial available).
Helpy will reduce your support costs by 20% to 80% by adding a javascript code snippet to your website.
customer support software
What is Helpy.io ?
Helpy is the customer service platform designed for companies that are serious about security and control of customer data. Designed for single-tenant private cloud deployments, Helpy Pro enables you to bypass vendor lock-in, own your data, and integrate with the tools you already use to ensure data privacy and security. Helpy works on all devices, allowing your team to provide great support anywhere, anytime. Helpy connects to your incoming support email addresses, turning each message into a ticket that can be assigned to agents, teams, and tracked by status throughout its life.
Removals, DIY, cleaning… Make the most of your free time, the Helpers take care of the rest. Removals, DIY, cleaning… Make the most of your free time, the Helpers take care of the rest. For moving, cleaning or DIY!
Helpy will reduce your support costs by 20% to 80% by adding a javascript code snippet to your website.
Helpy.io Review : Pros & Cons
Pros & Cons
When it comes to finding the right Customer Self-Service tools to manage your business, you have too many options – and they all come with their strengths and weaknesses.
One such familiar name in this arena is Helpy.io, and as you may have guessed from the title, this review will tell you more about Helpy.io’s pros and cons.
Weighing the pros & cons is essential before selecting this tool for your business and your team.
Helpy.io Pros : Key Benefits
– SaaS platform
– Scalability and integration
– Frequent releases / updates
– High Compatibility
Helpy.io Cons
– Con : Not always the cheapest option : Customer Self-Service Software average cost is $ 162,4 .
– Con : Custom integrations can come at a price.
Helpy.io Features
Here is the list of the main features of this computer software :
– Social Media Integration
– Customizable Branding
– Knowledge Base
– Alerts (Escalation)
– Incident Management
– Community Forums
– Multi-Channel Communication
– Ticket Management
– Contract (SLA Management)
– Self Service Portal
– Macros (Templated Responses)
– Document Storage
– Surveys & Feedback
– Automated Routing
– Live Chat
– Known Issue Management
Main function & Pro Features
– Cloud Services
Helpy.io Integrations
Helpy.io integrates with more than 1 applications & plugins like Ruby (…) : database connection, synchronize data, share files (…) to improve your workflow and increase your productivity !
It also provides a powerful API toolkit that allows developers to build web services and exchange data.
Top 20 Helpy.io integrations
– Ruby
Helpy.io Pricing
The Helpy.io pricing plan is available on request, but this price is likely to change because different options are offered by the developer : number of licenses, additional functions, add-ons, bundles …
Helpy.io offers several pricing plans :
– Basic : Price on demand
– Essential : Price on demand
– Total : Price on demand
– Enterprise : Price on demand
– Premium : Price on demand
| Basic | Essential | Total | Enterprise | Premium |
| Price on demand | Price on demand | Price on demand | Price on demand | Price on demand |
| Per month | Per month | Per month | Per month | Per month |
| Per user | Per user | Per user | Per user | Per user |
Save $$$ on SaaS and on-premise Software Subscriptions to help your create, grow and scale your business : annual billing usually is cheaper than monthly billing and you can expect 10% to 20% discount.
Sign up for a trial and start using it right away !
Free trials usually are time limited or feature limited but this is a good way to ensure it is the right option for your business before making a purchase.
Screenshot of the Vendor Pricing Page :
Helpy.io Pricing Plans
Pricing Details
Pricing Model : Subscription
Free trial : Available
Free plan : No free plan
Freemium : Freemium
Starting price : Prices can vary depending on your business needs.
Entry-level set up fee : No setup fee
The pricing details were last updated this year from the vendor website or retrieved from publicly accessible pricing materials and may be different from actual. Please confirm pricing and deals with the vendor website before purchasing.
Deployment & Setup
Helpy.io is a cloud-based Customer Self-Service platform : its infrastructure is hosted in the United States (probably on AWS, Microsoft Azure or Google Cloud Platform).
helpy-io is a SaaS (Software as a Service) / web application : a web browser on a computer is required for full functionality of features and manage dashboard.
It supports desktop operating systems (like Windows and Mac OS …) and mobile platforms (like iOS).
Technical Details & Specifications
Deployment : Cloud / SaaS
Desktop Operating Systems : Windows / Mac OS / Linux …
Mobile Platforms : iOS – iPhone – iPad
Native Apps / Mobile Applications : –
GDPR compliance : No information
Supported languages
This application software supports the following languages : English …
Support & Training
Any problem with this computer program ? The vendor offers the following customer service & support to help teams get the most out of their business application : Online Support …
Hotline : +1 801.999.0058
Training options : …
Industry & Customers
Who use Helpy.io ?
This software package is tailored to business needs : Large Company, SME, Small Company …
This web-based application is recommended for trades : PR, Sales …
This cloud software is used in the sectors : Services …
Customer References
Testimonials & Customer References to decide if this is the right business software or service for your company : Microsoft, Arvig, DO, UTDallas, Google …
Awards & Recognitions
No information .
Screenshots
This computer program has an ergonomic, intuitive and customizable user interface, which will improve team productivity and collaborative work within your company (Shop Manager, Small Company, SME …)
Helpy.io Screenshots & Images : UI, dashboard …
Helpy.io Business Software Pricing
Helpy.io Features & Overview
Helpy.io Screenshot
Videos
Video #1
Video #2
Helpy.io Reviews
Here is our opinion on Helpy.io : this is a very popular customer self-service software to know .
Helpy.io User Reviews & Ratings
Online and customer reviews of Helpy.io software are quite plentiful and overall very positive :
Overall rating : 4,3/5
Value for money : 4,3/5
Functionality : 4,3/5
Usefulness : 4,3/5
Ease of use : 4,3/5
User rating Excellent : 0%
User rating Very Good : 100%
User rating Average : 0%
User rating Poor : 0%
User rating Terrible : 0%
Popularity on social networks : 899 followers on Twitter
Your Customer Review on Helpy.io
What is your opinion about this app ? Submit your review and tell us about your overall opinion : experience with this SaaS software, rating, ease of use, customer service, value for money, Pros & Cons …
Customer reviews and feedbacks play an increasingly important role in the business software buying process. You can provide in-depth review and share your buying advice / reviewer sentiment : what is your likelihood to recommend Helpy.io ? What is your likelihood to renew ?
FAQs
Why use a Customer Self-Service Software ?
Self-service customer support software is a platform that helps businesses manage and track customer inquiries and logs all queries. Self-service customer support software allows customers to find the solution to their post-purchase problem / pre-purchase questions themselves.
According to various sources, most used business software are : TeamSupport (market share : 0,20%), Talkus (0,10%), Microsoft Dynamics 365 for Customer Service (0,10%), HelpSpot (0,10%), Creative Virtual (0,10%)
Main functions are : help desk, IT service center, Live support software, call center software, Automating, Customer management
Main characteristics are : helpdesk, ticketing, customer service, customer support, office and productivity, real-time collaboration, service ticket organizer and priority, subscription notifications, ticket creation and dispatch, ticket reply, automatic replies, attachments, screencasts, SLA management, Forums, External knowledge base, Internal knowledge base, Portal customers, Live help chat, Customer and contact database, Self-service customer, OmniChannel support, customer service, customer support ‘support, itsm, knowledgebase, software as a service, ticket systemsupport, ticketing, contact management
Customer Self-Service Software Average Price : from $ 19,00 to $ 599,00 with an average price of $ 162,40 . We have identified more than 28 competitors on the market.
Customer Self-Service Software Review
Company details
Developed by HELPY, Inc. (@helpy_fr on Twitter)
HQ location : France
Founded in 2012 by David Baguet
Total revenue :
Industry : B2B SaaS company
Software Category : Customer Management Software > Customer Service & Support Software > Customer Self-Service Software
Schema : SoftwareApplication > BusinessApplication
Tags : Services | Mobile App | job | FrenchTech SAAS software | forums | helpdesk | knowledge base | multilingual development | ruby | self-hosted …
Website : visit helpy.io
About This Article
This page was composed and published by SaaS-Alternatives.
The information (and product details) outlined above is provided for informational purposes only. Please Check the vendor’s website for more detailed information.
Our opinion on Helpy.io is independent in order to highlight the strengths and weaknesses of this Customer Self-Service Software. Our website is supported by our users. We sometimes earn affiliate commission when you click through the affiliate links on our website.
Helpy.io Alternatives
If you’re understanding the drawbacks and you’re looking for a Helpy.io alternative, there are more than 66 competitors listed on SaaS-Alternatives !
If you’re in the market for a new software solution, the best approach is to narrow down your selection and then begin a free trial or request a demo.
Compare Helpy.io Pricing Against Competitors
| Software | Starting Price | Billed | Free Trial |
| HELPY | $ | Per month / user | Yes |
| ZOHO DESK | $14 | Per month / user | Yes |
| SYSAID | $ | Per month / user | Yes |
| LIVEAGENT | $15 | Per month / user | Yes |
| TEAMSUPPORT | $ | Per month / user | Yes |
| HELP SCOUT | $20 | Per month / user | Yes |
| OSTICKET | $9 | Per month / user | Yes |
| JITBIT HELPDESK | $24 | Per month / user | Yes |
| FRESHDESK | $15 | Per month / user | Yes |
| KAYAKO | $30 | Per month / user | Yes |
Top 10 Alternatives & Competitors to Helpy io
– Kpam
– Lithium
– Gorgias
– Livezilla
– Easiware
– Teamviewer
– Olark
– Iadvize
– Boldchat
– Moxie
Free Alternatives to Helpy.io
– Zoho Desk
– LiveAgent
– osTicket
You can also take a look at other business apps, like our Clock PMS review and our Cleanpix review.
Comparison with Similar Software & Contenders
Take an in-depth look at popular Customer Management Software and Customer Service & Support Software to find out which one is right for your needs. Discover how these Customer Self-Service Software compare to Helpy.io when it comes to features, ease of use, customer support and user reviews. Explore software, Compare options and alternatives, Read reviews and Find your solution !
