Inflectra KronoDesk
Inflectra KronoDesk : Reviews, Pricing, Features & Alternatives
$19.00
Inflectra KronoDesk is a Customer Self-Service Software. Price : $19. Review Inflectra KronoDesk : Overview & Pricing
Inflectra KronoDesk Overview : Features, Pricing, Reviews & Alternatives
Inflectra KronoDesk is a Customer Self-Service Software intended for businesses. Let’s discover user reviews, features and prices of this business app.
Inflectra KronoDesk is listed as a Customer Self-Service Software and Customer Service & Support Software for companies and is used for Customers Support Self service supports, Help Desk …
Inflectra KronoDesk price starts from $ 19 per user and per month .
Are you drowning in customer emails and support tickets? Do you have difficulties meeting the needs of your customers? Would you like to be able to improve your customer satisfaction while lowering your support costs? KronoDesk is an integrated customer support system that includes help desk tickets, customer support forums, and an online knowledge base in a single user interface. KronoDesk includes a powerful support ticket system that can be quickly and easily tailored to your needs.
KronoDesk is a web-based help desk solution.
What is Inflectra KronoDesk ?
Are you drowning in customer emails and support tickets? Do you have difficulties meeting the needs of your customers? Would you like to be able to improve customer satisfaction while lowering your support costs? KronoDesk is an integrated customer support system that includes help desk tickets, customer support forums, and an online knowledge base in a single user interface. KronoDesk includes a powerful help desk ticketing system that can be quickly and easily tailored to your needs.
Prompt and effective customer service is essential to building and maintaining strong customer relationships and satisfaction.
KronoDesk is a cloud-based customer support solution that provides help desk tickets, customer support forums, and an online knowledge base in a single integrated suite. The solution can be deployed on premises or hosted in the cloud and accessed through a mobile browser.
Learn how to use help desk software and other ticket management tools to ensure the best customer experience with your brand. Start your free 30-day trial today!
Inflectra’s mission is to help companies of all sizes manage and optimize their software development and testing cycles with powerful and affordable solutions.
KronoDesk is a configurable help desk software solution that includes help desk tickets, customer support forums, and an online knowledge base. The solution is designed to match the user’s help desk process by allowing users to configure custom fields, priorities, statuses, types, resolutions, and workflows.
Customer dashboards provide a single view for knowledge base articles, forum posts, and open tickets, while support agent dashboards let you view assigned tickets, monitor incoming ticket messages, and search new tickets. Additionally, the platform intelligently integrates with emails by automatically generating tickets and comments based on email content. The solution includes detailed reports with a library of printable reports and visual charts.
Inflectra KronoDesk Review : Pros & Cons
Pros & Cons
When it comes to finding the right Customer Self-Service tools to manage your business, you have too many options – and they all come with their strengths and weaknesses.
One such familiar name in this arena is Inflectra KronoDesk, and as you may have guessed from the title, this review will tell you more about Inflectra KronoDesk’s pros and cons.
Weighing the pros & cons is essential before selecting this tool for your business and your team.
Inflectra KronoDesk Pros : Key Benefits
– > Easy-to-use web-based support ticket submission > Automatic email notifications when tickets are updated > Track comment and ticket edit history > Customizable fields, statuses, priorities, and workflows > Upload articles and questions for common issues > Organize knowledge base articles into multiple categories > Ability to create tickets from emails > Set up user support forums for your customers to discuss help with each other > Central dashboard for agents to monitor forum posts and tickets > Organize forums/threads into multiple categories > Subscribe to forums/threads by email or RSS > Knowledge base is sortable and searchable by keyword and category > Web reporting engine > Web user interface including mobile stand
– Web-based ticketing and customer service solution available in the cloud or on premises.
– Integrated knowledge base and customer support forums that reduce support costs and create a self-help document repository
– Integrated with our SpiraTeam suite of project management and lifecycle management solutions.
– High Compatibility
Inflectra KronoDesk Cons
– Con : Custom integrations can come at a price.
Inflectra KronoDesk Features
Here is the list of the main features of this computer software :
– Workflow
– Helpdesk
– help desk
Main function & Pro Features
– Cloud Services
Inflectra KronoDesk Integrations
Inflectra KronoDesk integrates with more than 2 applications & plugins like SpiraTest (…) : database connection, synchronize data, share files (…) to improve your workflow and increase your productivity !
It also provides a powerful API toolkit that allows developers to build web services and exchange data.
Top 20 Inflectra KronoDesk integrations
– SpiraTest
Inflectra KronoDesk Pricing
The Inflectra KronoDesk pricing plan starts from $ 19 per month and per user, but this price is likely to change because different options are offered by the developer : number of licenses, additional functions, add-ons, bundles …
Inflectra KronoDesk offers several pricing plans :
– Free Trial : $ 19,00 per user / per month
– Start : $ 99,00 per user / per month
– Professional : –
– Enterprise : –
– Premium : –
| Free Trial | Start | Professional | Enterprise | Premium |
| $19,00 | $99,00 | – | – | – |
| Per month | Per month | Per month | Per month | Per month |
| Per user | Per user | Per user | Per user | Per user |
Save $$$ on SaaS and on-premise Software Subscriptions to help your create, grow and scale your business : annual billing usually is cheaper than monthly billing and you can expect 10% to 20% discount.
Sign up for a trial and start using it right away !
Free trials usually are time limited or feature limited but this is a good way to ensure it is the right option for your business before making a purchase.
Screenshot of the Vendor Pricing Page :
Software Pricing Plans
Pricing Details
Pricing Model : Subscription
Free trial : No information
Free plan : No information
Freemium : No information
Starting price : $ 19,00
Entry-level set up fee : No setup fee
The pricing details were last updated this year from the vendor website or retrieved from publicly accessible pricing materials and may be different from actual. Please confirm pricing and deals with the vendor website before purchasing.
Deployment & Setup
Inflectra KronoDesk is a cloud-based Customer Self-Service platform : its infrastructure is hosted in the United States (probably on AWS, Microsoft Azure or Google Cloud Platform).
inflectra-kronodesk is a SaaS (Software as a Service) / web application : a web browser on a computer is required for full functionality of features and manage dashboard.
It supports desktop operating systems (like Windows and Mac OS …) and mobile platforms (like Android).
Technical Details & Specifications
Deployment : Cloud / SaaS
Desktop Operating Systems : Windows / Mac OS / Linux …
Mobile Platforms : Android
Native Apps / Mobile Applications : –
GDPR compliance : No information
Supported languages
This application software supports the following languages : English, German, French …
Support & Training
Any problem with this computer program ? The vendor offers the following customer service & support to help teams get the most out of their business application : Online Support …
Hotline : Yes
Training options : …
Industry & Customers
Who use Inflectra KronoDesk ?
This software package is tailored to business needs : Medium Company, Large Company, Freelancer …
This web-based application is recommended for trades : PR, Sales …
This cloud software is used in the sectors : Services …
Customer References
Testimonials & Customer References to decide if this is the right business software or service for your company : Bae Systems, Morningstar, Dolby, Sonic, Ca Technologies, Electronic Arts (Ea), Alcatel-Lucent …
Awards & Recognitions
No information .
Screenshots
This computer program has an ergonomic, intuitive and customizable user interface, which will improve team productivity and collaborative work within your company (Medium Company, Non Profit, Public Administration …)
Inflectra KronoDesk Screenshots & Images : UI, dashboard …
Inflectra KronoDesk Business Software Pricing
Inflectra KronoDesk Features & Overview
Inflectra KronoDesk Screenshot
Inflectra KronoDesk Screenshot
Videos
Video #1
Inflectra KronoDesk Reviews
Here is our opinion on Inflectra KronoDesk : this is an easy-to-use customer self-service software to trust .
Inflectra KronoDesk User Reviews & Ratings
Online and customer reviews of Inflectra KronoDesk software are quite plentiful and overall very positive :
Overall rating : 4,2/5
Value for money : 4,2/5
Functionality : 4,2/5
Usefulness : 4,2/5
Ease of use : 4,2/5
User rating Excellent : 10%
User rating Very Good : 80%
User rating Average : 10%
User rating Poor : 0%
User rating Terrible : 0%
Organizational Chart: eConscribi eRecruitment can be configured to match your company’s organizational chart.
Popularity on social networks :
Your Customer Review on Inflectra KronoDesk
What is your opinion about this app ? Submit your review and tell us about your overall opinion : experience with this SaaS software, rating, ease of use, customer service, value for money, Pros & Cons …
Customer reviews and feedbacks play an increasingly important role in the business software buying process. You can provide in-depth review and share your buying advice / reviewer sentiment : what is your likelihood to recommend Inflectra KronoDesk ? What is your likelihood to renew ?
FAQs
Why use a Customer Self-Service Software ?
Self-service customer support software is a platform that helps businesses manage and track customer inquiries and logs all queries. Self-service customer support software allows customers to find the solution to their post-purchase problem / pre-purchase questions themselves.
According to various sources, most used business software are : TeamSupport (market share : 0,20%), Talkus (0,10%), Microsoft Dynamics 365 for Customer Service (0,10%), HelpSpot (0,10%), Creative Virtual (0,10%)
Main functions are : help desk, IT service center, Live support software, call center software, Automating, Customer management
Main characteristics are : helpdesk, ticketing, customer service, customer support, office and productivity, real-time collaboration, service ticket organizer and priority, subscription notifications, ticket creation and dispatch, ticket reply, automatic replies, attachments, screencasts, SLA management, Forums, External knowledge base, Internal knowledge base, Portal customers, Live help chat, Customer and contact database, Self-service customer, OmniChannel support, customer service, customer support ‘support, itsm, knowledgebase, software as a service, ticket systemsupport, ticketing, contact management
Customer Self-Service Software Average Price : from $ 19,00 to $ 599,00 with an average price of $ 162,40 . We have identified more than 28 competitors on the market.
Customer Self-Service Software Review
Company details
Developed by INFLECTRA, Inc. (@inflectra on Twitter)
About Inflectra: Inflectra’s mission is to help companies of all sizes manage and optimize their software development and testing lifecycles with powerful and affordable solutions.
HQ location : USA
Founded in 2006 by Adam Sandman
Total revenue :
Industry : B2B SaaS company
Software Category : Customer Management Software > Customer Service & Support Software > Customer Self-Service Software
Schema : SoftwareApplication > BusinessApplication
Tags : knowledge base | ticket office | customer support | forum hosting | helpdesk | knowledge base | help desk software | help desk management | helpdesk ticket office | ticket management …
Website : visit inflectra.com
About This Article
This page was composed and published by SaaS-Alternatives.
The information (and product details) outlined above is provided for informational purposes only. Please Check the vendor’s website for more detailed information.
Our opinion on Inflectra KronoDesk is independent in order to highlight the strengths and weaknesses of this Customer Self-Service Software. Our website is supported by our users. We sometimes earn affiliate commission when you click through the affiliate links on our website.
Inflectra KronoDesk Alternatives
If you’re understanding the drawbacks and you’re looking for a Inflectra KronoDesk alternative, there are more than 61 competitors listed on SaaS-Alternatives !
If you’re in the market for a new software solution, the best approach is to narrow down your selection and then begin a free trial or request a demo.
Top 10 Alternatives & Competitors to Inflectra KronoDesk
– Kpam
– Lithium
– Gorgias
– Livezilla
– Easiware
– Teamviewer
– Olark
– Iadvize
– Boldchat
– Moxie
You can also take a look at other business apps, like our Capture Onthego review and our C’Fluide review.
Comparison with Similar Software & Contenders
Take an in-depth look at popular Customer Management Software and Customer Service & Support Software to find out which one is right for your needs. Discover how these Customer Self-Service Software compare to Inflectra KronoDesk when it comes to features, ease of use, customer support and user reviews. Explore software, Compare options and alternatives, Read reviews and Find your solution !
