InstantKB
InstantKB : Reviews, Pricing, Features & Alternatives
$39.00
InstantKB is a Customer Self-Service Software. Price : $39 (free trial available). Review InstantKB : Overview & Pricing
InstantKB Overview : Features, Pricing, Reviews & Alternatives
InstantKB is a Customer Self-Service Software intended for businesses. Let’s discover user reviews, features and prices of this business app.
InstantKB is listed as a Customer Self-Service Software and Customer Service & Support Software for companies and is used for Customers Support Self service supports …
InstantKB price starts from $ 39 per user and per month (free trial available).
InstantKB aggregates incoming questions from email, web, live chat, phone, Facebook, and Twitter to provide a single view of your support.
What is InstantKB ?
InstantKB is a simple yet powerful help desk designed to help busy businesses downsize, streamline, and deliver great customer service. Quickly and easily deliver exceptional customer service across all support channels. InstantKB brings together all your incoming questions across email, web, live chat, phone, Facebook, and Twitter to provide a single, cohesive view of all your support, helping agents help customers quickly. If users purchase a local or cloud license from InstantKB, we will contact you to see how we can help you with your design.
InstantKB Review : Pros & Cons
Pros & Cons
When it comes to finding the right Customer Self-Service tools to manage your business, you have too many options – and they all come with their strengths and weaknesses.
One such familiar name in this arena is InstantKB, and as you may have guessed from the title, this review will tell you more about InstantKB’s pros and cons.
Weighing the pros & cons is essential before selecting this tool for your business and your team.
InstantKB Pros : Key Benefits
– SaaS platform
– Scalability and integration
– Frequent releases / updates
– High Compatibility
InstantKB Cons
– Con : Custom integrations can come at a price.
InstantKB Features
Here is the list of the main features of this computer software :
– Multi-Channel Communication
– Surveys & Feedback
– Community Forums
– Self Service Portal
– Social Media Integration
– Contract (SLA Management)
– Document Storage
– Known Issue Management
– Automated Routing
– Live Chat
– Macros (Templated Responses)
– Ticket Management
– Knowledge Base
– Alerts (Escalation)
– Incident Management
– Customizable Branding
Main function & Pro Features
– Cloud Services
InstantKB Integrations
InstantKB integrates with more than 2 applications & plugins like Facebook (…) : database connection, synchronize data, share files (…) to improve your workflow and increase your productivity !
It also provides a powerful API toolkit that allows developers to build web services and exchange data.
Top 20 InstantKB integrations
InstantKB Pricing
The InstantKB pricing plan starts from $ 39 per month and per user, but this price is likely to change because different options are offered by the developer : number of licenses, additional functions, add-ons, bundles …
InstantKB offers several pricing plans :
– Personal : $ 39,00 per user / per month
– Professional : $ 89,00 per user / per month
– Business : $ 149,00 per user / per month
– Company : $ 229,00 per user / per month
– Premium : –
| Personal | Professional | Business | Company | Premium |
| $39,00 | $89,00 | $149,00 | $229,00 | – |
| Per month | Per month | Per month | Per month | Per month |
| Per user | Per user | Per user | Per user | Per user |
Save $$$ on SaaS and on-premise Software Subscriptions to help your create, grow and scale your business : annual billing usually is cheaper than monthly billing and you can expect 10% to 20% discount.
Sign up for a trial and start using it right away !
Free trials usually are time limited or feature limited but this is a good way to ensure it is the right option for your business before making a purchase.
Screenshot of the Vendor Pricing Page :
InstantKB Pricing Plans
Pricing Details
Pricing Model : Subscription
Free trial : Available
Free plan : No free plan
Freemium : No information
Starting price : $ 39,00
Entry-level set up fee : No setup fee
The pricing details were last updated this year from the vendor website or retrieved from publicly accessible pricing materials and may be different from actual. Please confirm pricing and deals with the vendor website before purchasing.
Deployment & Setup
InstantKB is a cloud-based Customer Self-Service platform : its infrastructure is hosted in the United States (probably on AWS, Microsoft Azure or Google Cloud Platform).
instantkb is a SaaS (Software as a Service) / web application : a web browser on a computer is required for full functionality of features and manage dashboard.
It supports desktop operating systems (like Windows and Mac OS …).
Technical Details & Specifications
Deployment : Cloud / SaaS
Desktop Operating Systems : Windows / Mac OS / Linux …
Mobile Platforms : –
Native Apps / Mobile Applications : –
GDPR compliance : No information
Supported languages
This application software supports the following languages : English …
Support & Training
Any problem with this computer program ? The vendor offers the following customer service & support to help teams get the most out of their business application : Online Support …
Hotline : +44 1565 832 827
Training options : …
Industry & Customers
Who use InstantKB ?
This software package is tailored to business needs : Large Company, SME, Small Company …
This web-based application is recommended for trades : PR, Sales …
This cloud software is used in the sectors : Services …
Customer References
Testimonials & Customer References to decide if this is the right business software or service for your company : No reference …
Awards & Recognitions
No information .
Screenshots
This computer program has an ergonomic, intuitive and customizable user interface, which will improve team productivity and collaborative work within your company (SME, Startup, Entrepreneur …)
InstantKB Screenshots & Images : UI, dashboard …
InstantKB Business Software Pricing
InstantKB Features & Overview
InstantKB Screenshot
Videos
Video #1
Video #2
InstantKB Reviews
Here is our opinion on InstantKB : this is a simple customer self-service software to examine .
InstantKB User Reviews & Ratings
Online and customer reviews of InstantKB software are quite plentiful and overall negative :
Overall rating : 1,7/5
Value for money : 1,7/5
Functionality : 1,7/5
Usefulness : 1,7/5
Ease of use : 1,7/5
User rating Excellent : 0%
User rating Very Good : 20%
User rating Average : 50%
User rating Poor : 20%
User rating Terrible : 10%
Popularity on social networks :
Your Customer Review on InstantKB
What is your opinion about this app ? Submit your review and tell us about your overall opinion : experience with this SaaS software, rating, ease of use, customer service, value for money, Pros & Cons …
Customer reviews and feedbacks play an increasingly important role in the business software buying process. You can provide in-depth review and share your buying advice / reviewer sentiment : what is your likelihood to recommend InstantKB ? What is your likelihood to renew ?
FAQs
Why use a Customer Self-Service Software ?
Self-service customer support software is a platform that helps businesses manage and track customer inquiries and logs all queries. Self-service customer support software allows customers to find the solution to their post-purchase problem / pre-purchase questions themselves.
According to various sources, most used business software are : TeamSupport (market share : 0,20%), Talkus (0,10%), Microsoft Dynamics 365 for Customer Service (0,10%), HelpSpot (0,10%), Creative Virtual (0,10%)
Main functions are : help desk, IT service center, Live support software, call center software, Automating, Customer management
Main characteristics are : helpdesk, ticketing, customer service, customer support, office and productivity, real-time collaboration, service ticket organizer and priority, subscription notifications, ticket creation and dispatch, ticket reply, automatic replies, attachments, screencasts, SLA management, Forums, External knowledge base, Internal knowledge base, Portal customers, Live help chat, Customer and contact database, Self-service customer, OmniChannel support, customer service, customer support ‘support, itsm, knowledgebase, software as a service, ticket systemsupport, ticketing, contact management
Customer Self-Service Software Average Price : from $ 19,00 to $ 599,00 with an average price of $ 162,40 . We have identified more than 28 competitors on the market.
Customer Self-Service Software Review
Company details
Developed by INSTANTKB, Inc.
HQ location : United Kingdom
Founded :
Total revenue :
Industry : B2B SaaS company
Software Category : Customer Management Software > Customer Service & Support Software > Customer Self-Service Software
Schema : SoftwareApplication > BusinessApplication
Tags : customer service software | software helpdesk | knowledge base software | asp.net | knowledgebase app | kb | knowledge base | faqs | knowledge base software | customer support …
Website : visit instantasp.co.uk
About This Article
This page was composed and published by SaaS-Alternatives.
The information (and product details) outlined above is provided for informational purposes only. Please Check the vendor’s website for more detailed information.
Our opinion on InstantKB is independent in order to highlight the strengths and weaknesses of this Customer Self-Service Software. Our website is supported by our users. We sometimes earn affiliate commission when you click through the affiliate links on our website.
InstantKB Alternatives
If you’re understanding the drawbacks and you’re looking for a InstantKB alternative, there are more than 66 competitors listed on SaaS-Alternatives !
If you’re in the market for a new software solution, the best approach is to narrow down your selection and then begin a free trial or request a demo.
Compare InstantKB Pricing Against Competitors
| Software | Starting Price | Billed | Free Trial |
| INSTANTKB | $39 | Per month / user | Yes |
| ZOHO DESK | $14 | Per month / user | Yes |
| SYSAID | $ | Per month / user | Yes |
| LIVEAGENT | $15 | Per month / user | Yes |
| TEAMSUPPORT | $ | Per month / user | Yes |
| HELP SCOUT | $20 | Per month / user | Yes |
| OSTICKET | $9 | Per month / user | Yes |
| JITBIT HELPDESK | $24 | Per month / user | Yes |
| FRESHDESK | $15 | Per month / user | Yes |
| KAYAKO | $30 | Per month / user | Yes |
Top 10 Alternatives & Competitors to InstantKB
– Kpam
– Lithium
– Gorgias
– Livezilla
– Easiware
– Teamviewer
– Olark
– Iadvize
– Boldchat
– Moxie
Free Alternatives to InstantKB
– Zoho Desk
– LiveAgent
– osTicket
You can also take a look at other business apps, like our InstantGMP MD review and our InstantABM review.
Comparison with Similar Software & Contenders
Take an in-depth look at popular Customer Management Software and Customer Service & Support Software to find out which one is right for your needs. Discover how these Customer Self-Service Software compare to InstantKB when it comes to features, ease of use, customer support and user reviews. Explore software, Compare options and alternatives, Read reviews and Find your solution !
