IT GLUE
IT GLUE : Reviews, Pricing, Features & Alternatives
$19.00
IT GLUE is a Help Desk Software. Price : $19 (free trial available). Review IT GLUE : Overview & Pricing
IT GLUE Overview : Features, Pricing, Reviews & Alternatives
IT GLUE is a Help Desk Software intended for businesses. Let’s discover user reviews, features and prices of this business app.
IT GLUE is listed as a Help Desk Software and Customer Service & Support Software for companies and is used for Digital Asset Management, Managed Service Providers (MSP), Help Desk, IT Management …
IT GLUE price starts from $ 19 per user and per month (free trial available).
A powerful IT documentation platform for your ever-changing business needs
SOC 2 Compliant IT Documentation Management Platform
What is IT GLUE ?
IT Glue is an intuitive IT document management platform that helps businesses maximize efficiency, transparency, and consistency across teams. The platform can be used to link a variety of related documents, providing real-time access to valuable information for individual users. Additionally, administrators can also protect their documents through an immutable audit trail and next generation password management engine, which is fully aligned with all other documents/information. IT Glue supports dozens of integrations with PSA, BDR RMM, and other popular platforms, allowing users to easily sync and store documents in a more organized way. Plus, programmatic access to write and read account-specific data and connect to third-party tools speeds up the entire document management process. SOC2 compliance, access control, and secure password vaulting provide enterprise-grade security that earns the global trust of business users. The platform also allows administrators to create a personal password along with a shared team password to add another layer of security.
We believe that IT documentation should be standardized, collaborative, and easy to manage. We believe that good documentation enables a culture of accountability, frees up locked information, and ultimately increases the efficiency of your staff. Get immediate confidence that your IT resources and procedures are properly documented with IT Glue.
IT Glue is a documentation platform that provides efficient storage and retrieval of all the documentation you need to help your MSP run better.
IT GLUE Review : Pros & Cons
Pros & Cons
When it comes to finding the right Help Desk tools to manage your business, you have too many options – and they all come with their strengths and weaknesses.
One such familiar name in this arena is IT GLUE, and as you may have guessed from the title, this review will tell you more about IT GLUE’s pros and cons.
Weighing the pros & cons is essential before selecting this tool for your business and your team.
IT GLUE Pros : Key Benefits
– Runbooks allow users to create documentation packages in PDF format, providing offline access to structured information for single, multiple, or all clients.
– The asset tracking engine allows users to customize documentation standards to their specific needs and ensure standards are met, with support for tracking highly technical items such as wireless, virtualization, and server components.
– Related items can be linked by defining relationships between various documentation items, reinforcing self-service cultures within organizations.
– Completion profiles give users an overview of what information is missing and where to find it, helping to fill in the gaps.
– With the Checklists feature, users can create task lists and assign them to individual team members, with task status information and control over team workflows.
IT GLUE Cons
– Con : Custom integrations can come at a price.
IT GLUE Features
Here is the list of the main features of this computer software :
– API
– Access Controls/Permissions
– Active Directory Integration
– Activity Tracking
– Alerts/Notifications
– Archiving & Retention
– Asset Lifecycle Management
– Asset Tracking
– Audit Management
– Audit Trail
– Collaboration Tools
– Compliance Tracking
– Configurable Workflow
– Configuration Management
– Contract/License Management
– Customizable Branding
– Customizable Fields
– Customizable Forms
– Customizable Templates
– Data Import/Export
Main function & Pro Features
– Document Automation
– Document Management
– Document Review
– Document Storage
– Document Templates
– File Management
– Full Text Search
– IT Asset Tracking
– Inventory Management
– Inventory Tracking
– Role-Based Permissions
– Issue Management
– Rules-Based Workflow
– Knowledge Base Management
– SSL Security
– Knowledge Management
– Search/Filter
– License Management
– Secure Data Storage
– Multiple Format Support
IT GLUE Integrations
IT GLUE integrates with more than 26 applications & plugins like Tigerpaw Software, Backupify and Quickpass (…) : database connection, synchronize data, share files (…) to improve your workflow and increase your productivity !
It also provides a powerful API toolkit that allows developers to build web services and exchange data.
Top 20 IT GLUE integrations
– Slack
– GitHub
– Zapier
– Lucidchart
– Jamf Pro
– LogMeIn Central
– NinjaOne
– Atera
– Pulseway
– Crewhu
– RepairShopr
– ConnectWise Manage
– Kaseya VSA
– ServiceNow
– Auvik
– Cisco Meraki
– ConnectWise Automate
– RMM
– Autotask PSA
– HaloPSA
IT GLUE Pricing
The IT GLUE pricing plan starts from $ 19 per month and per user, but this price is likely to change because different options are offered by the developer : number of licenses, additional functions, add-ons, bundles …
IT GLUE offers several pricing plans :
– Basic : $ 19,00 per user / per month
– Select : $ 29,00 per user / per month
– Company : $ 39,00 per user / per month
– Enterprise : –
– Premium : –
| Basic | Select | Company | Enterprise | Premium |
| $19,00 | $29,00 | $39,00 | – | – |
| Per month | Per month | Per month | Per month | Per month |
| Per user | Per user | Per user | Per user | Per user |
Save $$$ on SaaS and on-premise Software Subscriptions to help your create, grow and scale your business : annual billing usually is cheaper than monthly billing and you can expect 10% to 20% discount.
Sign up for a trial and start using it right away !
Free trials usually are time limited or feature limited but this is a good way to ensure it is the right option for your business before making a purchase.
Screenshot of the Vendor Pricing Page :
IT GLUE Pricing Plans
Pricing Details
Pricing Model : Subscription
Free trial : Available
Free plan : Premium only
Freemium : No information
Starting price : $ 19,00
Entry-level set up fee : No setup fee
The pricing details were last updated this year from the vendor website or retrieved from publicly accessible pricing materials and may be different from actual. Please confirm pricing and deals with the vendor website before purchasing.
Deployment & Setup
IT GLUE is a cloud-based Help Desk platform : its infrastructure is hosted in the United States (probably on AWS, Microsoft Azure or Google Cloud Platform).
it-glue is a SaaS (Software as a Service) / web application : a web browser on a computer is required for full functionality of features and manage dashboard.
It supports desktop operating systems (like Windows …) and mobile platforms (like Android and iOS).
There’s also native mobile apps for iPhone & iPads on Apple’s App Store and for smartphones & tablets on Google Play Store.
Technical Details & Specifications
Deployment : Cloud / SaaS
Desktop Operating Systems : Windows …
Mobile Platforms : Android / iOS – iPhone – iPad
Native Apps / Mobile Applications : iOS App & Android App
GDPR compliance : No information
Supported languages
This application software supports the following languages : English …
Support & Training
Any problem with this computer program ? The vendor offers the following customer service & support to help teams get the most out of their business application : Chat, Knowledge Base, Phone Support, Online Support …
Hotline : +1 844-235-4583
Training options : Documentation, Live Online, Videos, Webinars …
Industry & Customers
Who use IT GLUE ?
This software package is tailored to business needs : Small and Medium companies, Large companies (Turnover : – $50 million) in countries like Canada, United Kingdom …
This web-based application is recommended for trades : Sales …
This cloud software is used in the sectors : Software, Information Technology and Services …
Customer References
Testimonials & Customer References to decide if this is the right business software or service for your company : ITque, GCITS, Nexustek, PCParamedics, TechSoft, Reliable Solutions Group, Excel Office Services …
Awards & Recognitions
No information .
Screenshots
This computer program has an ergonomic, intuitive and customizable user interface, which will improve team productivity and collaborative work within your company (Large Company, Medium Company, Startup …)
IT GLUE Screenshots & Images : UI, dashboard …
IT GLUE Business Software Pricing
IT GLUE Features & Overview
IT GLUE Screenshot
IT GLUE Screenshot
Videos
Video #1
Video #2
IT GLUE Reviews
Here is our opinion on IT GLUE : this is an excellent help desk software to trust .
IT GLUE User Reviews & Ratings
Online and customer reviews of IT GLUE software are quite plentiful and overall very positive :
Overall rating : 4,7/5
Value for money : 4,3/5
Functionality : 4,3/5
Usefulness : 4,3/5
Ease of use : 4,3/5
User rating Excellent : 87%
User rating Very Good : 22%
User rating Average : 3%
User rating Poor : 2%
User rating Terrible : 0%
Popularity on social networks : 10419 followers on Twitter
Your Customer Review on IT GLUE
What is your opinion about this app ? Submit your review and tell us about your overall opinion : experience with this SaaS software, rating, ease of use, customer service, value for money, Pros & Cons …
Customer reviews and feedbacks play an increasingly important role in the business software buying process. You can provide in-depth review and share your buying advice / reviewer sentiment : what is your likelihood to recommend IT GLUE ? What is your likelihood to renew ?
FAQs
Why use a Help Desk Software ?
Customer support software (help desk – after-sales service) makes it possible to manage after-sales service and customer questions and problems. Customer support software improves relations between the company and its customers: help desk, after-sales service.
According to various sources, most used business software are : Zendesk (market share : 17,40%), HP Service Manager (17,10%), Livechat (8,30%), ServiceNow (5,40%), SysAid Help Desk (2,60%), Snapengage (1,40%), ConnectWise (1,20%), LiveZilla (1,10%), Uservoice (1,00%), MightyCall (0,90%), LiveOps (0,60%), LiveAgent (0,40%), WebsiteAlive (0,30%), Iadvize (0,20%), osTicket (0,20%), Front (0,10%), Velaro (0,10%), Casengo (0,10%), Usersnap (0,10%)
Main functions are : IT Asset Management, Network monitoring and management, Knowledge management, Configuration Management, Service catalog management, License management
Main characteristics are : Customer service, Chrome extension, Shortcuts for Gmail, Fast email writing, SAAS software, Artificial intelligence – AI, Customer service, MarTech, CivicTech – GovTech, Communication, Webmarketing, e-commerce, Customer service, helpdesk, database knowledge, on demand, software as a service, customer support, forums, Social and communications, Knowledge base, SAAS software, Social media, Service customers, RetailTech, SAAS software, knowledge base, service center, service management, ticketing
Help Desk Software Average Price : from $ 5,00 to $ 499,00 with an average price of $ 89,00 . We have identified more than 249 competitors on the market.
Help Desk Software Review
Company details
Developed by ITGLUE, Inc. (@itglue on Twitter)
HQ location : British-Columbia
Founded :
Total revenue :
Industry : B2B SaaS company
Software Category : Customer Management Software > Customer Service & Support Software > Help Desk Software
Schema : SoftwareApplication > BusinessApplication
Tags : contact management | device tracking | documents | knowledge base | password management | password management | real-time collaboration | single sign-on | relationship map | Active Directory integration …
Website : visit itglue.com
About This Article
This page was composed and published by SaaS-Alternatives.
The information (and product details) outlined above is provided for informational purposes only. Please Check the vendor’s website for more detailed information.
Our opinion on IT GLUE is independent in order to highlight the strengths and weaknesses of this Help Desk Software. Our website is supported by our users. We sometimes earn affiliate commission when you click through the affiliate links on our website.
IT GLUE Alternatives
If you’re understanding the drawbacks and you’re looking for a IT GLUE alternative, there are more than 61 competitors listed on SaaS-Alternatives !
If you’re in the market for a new software solution, the best approach is to narrow down your selection and then begin a free trial or request a demo.
Compare IT GLUE Pricing Against Competitors
| Software | Starting Price | Billed | Free Trial |
| IT GLUE | $29 | Per month / user | No |
| LASTPASS | $3 | Per month / user | Yes |
| MICROSOFT SHAREPOINT | $5 | Per month / user | No |
| N-ABLE PASSPORTAL | $ | Per month / user | No |
| CONFLUENCE | $8,33 | Per month / user | Yes |
| HUDU | $31 | Per month / user | Yes |
| IFTTT | $3 | Per month / user | No |
| ONLINE CHECK WRITER | $1 | Per month / user | Yes |
| SUPERMETRICS | $19 | Per month / user | Yes |
| DRAG | $8 | Per month / user | No |
Top 10 Alternatives & Competitors to IT GLUE
– Kaseya VSA
– Freshservice
– CloudBlue PSA
– JIRA Service Management
– Atera
– Atera
– Managed Apache Kafka
– Cloudiway
– MSP360 Managed Backup
– Managed Apache Cassandra
You can also take a look at other business apps, like our Freeagent review and our Finale Inventory review.
Comparison with Similar Software & Contenders
Take an in-depth look at popular Customer Management Software and Customer Service & Support Software to find out which one is right for your needs. Discover how these Help Desk Software compare to IT GLUE when it comes to features, ease of use, customer support and user reviews. Explore software, Compare options and alternatives, Read reviews and Find your solution !
