KANA Enterprise
KANA Enterprise : Reviews, Pricing, Features & Alternatives
KANA Enterprise is a Mobile Support Software. Review KANA Enterprise : Overview & Pricing
KANA Enterprise Overview : Features, Pricing, Reviews & Alternatives
KANA Enterprise is a Mobile Support Software intended for businesses. Let’s discover user reviews, features and prices of this business app.
KANA Enterprise is listed as a Mobile Support Software and Customer Service & Support Software for companies and is used for Customers Support Mobile customer supports …
KANA Enterprise prices are available on demand .
KANA Enterprise is a customer experience management solution.
What is KANA Enterprise ?
Buyer’s GuideDownload the CRM Buyer’s Guide, including reviews and more. Updated: October 2021KANA Enterprise CustomersAlbelli, Carphone Warehouse, Conrad Electronic Benelux, Sears, Cheshire West and Chester Council, Tilburg University, North Ayrshire Council, Falkirk Council, City of San Francisco, City of MinneapolisKANA Enterprise Video
KANA Enterprise is a customer experience management solution.
About KANA KANA Software is a wholly owned subsidiary of Verint (NASDAQ: VRNT) and provides on-premises and cloud-based customer engagement optimization (CEO) solutions to many Fortune 500, mid-market companies and government agencies.
KANA Enterprise Review : Pros & Cons
Pros & Cons
When it comes to finding the right Mobile Support tools to manage your business, you have too many options – and they all come with their strengths and weaknesses.
One such familiar name in this arena is KANA Enterprise, and as you may have guessed from the title, this review will tell you more about KANA Enterprise’s pros and cons.
Weighing the pros & cons is essential before selecting this tool for your business and your team.
KANA Enterprise Pros : Key Benefits
– SaaS platform
– Scalability and integration
– Frequent releases / updates
– High Compatibility
KANA Enterprise Cons
– Con : Not always the cheapest option : Mobile Support Software average cost is $ 177,67 .
– Con : Custom integrations can come at a price.
KANA Enterprise Features
Here is the list of the main features of this computer software :
– SaaS software
Main function & Pro Features
– Cloud Services
KANA Enterprise Integrations
KANA Enterprise may integrates with applications & plugins : database connection, synchronize data, share files (…) to improve your workflow and increase your productivity !
It also provides a powerful API toolkit that allows developers to build web services and exchange data.
KANA Enterprise Pricing
The KANA Enterprise pricing plan is available on request, but this price is likely to change because different options are offered by the developer : number of licenses, additional functions, add-ons, bundles …
KANA Enterprise offers several pricing plans :
– Free Trial : $ 0 per user / per month
– Start : Price on demand
– Professional : Price on demand
– Enterprise : Price on demand
– Premium : Price on demand
| Free Trial | Start | Professional | Enterprise | Premium |
| $0 | Price on demand | Price on demand | Price on demand | Price on demand |
| Per month | Per month | Per month | Per month | Per month |
| Per user | Per user | Per user | Per user | Per user |
Save $$$ on SaaS and on-premise Software Subscriptions to help your create, grow and scale your business : annual billing usually is cheaper than monthly billing and you can expect 10% to 20% discount.
Sign up for a trial and start using it right away !
Free trials usually are time limited or feature limited but this is a good way to ensure it is the right option for your business before making a purchase.
Screenshot of the Vendor Pricing Page :
Software Pricing Plans
Pricing Details
Pricing Model : Subscription
Free trial : No information
Free plan : No information
Freemium : No information
Starting price : Prices can vary depending on your business needs.
Entry-level set up fee : No setup fee
The pricing details were last updated this year from the vendor website or retrieved from publicly accessible pricing materials and may be different from actual. Please confirm pricing and deals with the vendor website before purchasing.
Deployment & Setup
KANA Enterprise is a cloud-based Mobile Support platform : its infrastructure is hosted in the United States (probably on AWS, Microsoft Azure or Google Cloud Platform).
kana-enterprise is a SaaS (Software as a Service) / web application : a web browser on a computer is required for full functionality of features and manage dashboard.
It supports desktop operating systems (like Windows and Mac OS …).
Technical Details & Specifications
Deployment : Cloud / SaaS
Desktop Operating Systems : Windows / Mac OS / Linux …
Mobile Platforms : –
Native Apps / Mobile Applications : –
GDPR compliance : No information
Supported languages
This application software supports the following languages : English …
Support & Training
Any problem with this computer program ? The vendor offers the following customer service & support to help teams get the most out of their business application : Online Support …
Hotline : Yes
Training options : …
Industry & Customers
Who use KANA Enterprise ?
This software package is tailored to business needs : Large companies, Small and Medium companies (Turnover : + $1 billion) in countries like United Kingdom, India …
This web-based application is recommended for trades : PR, Sales …
This cloud software is used in the sectors : Software, Information Technology and Services …
Customer References
Testimonials & Customer References to decide if this is the right business software or service for your company : Xerox, Carglass, Carphone Warehouse, City Of Boston, Staples, Sprint, Priceline …
Awards & Recognitions
No information .
Screenshots
This computer program has an ergonomic, intuitive and customizable user interface, which will improve team productivity and collaborative work within your company (Large Company, Medium Company, Non Profit …)
KANA Enterprise Screenshots & Images : UI, dashboard …
KANA Enterprise Business Software Pricing
KANA Enterprise Features & Overview
KANA Enterprise Screenshot
Videos
Video #1
KANA Enterprise Reviews
Here is our opinion on KANA Enterprise : this is an easy-to-use mobile support software to advise .
KANA Enterprise User Reviews & Ratings
Online and customer reviews of KANA Enterprise software are quite plentiful and overall very positive :
Overall rating : 4,2/5
Value for money : 4,2/5
Functionality : 4,2/5
Usefulness : 4,2/5
Ease of use : 4,2/5
User rating Excellent : 10%
User rating Very Good : 80%
User rating Average : 10%
User rating Poor : 0%
User rating Terrible : 0%
Popularity on social networks :
Your Customer Review on KANA Enterprise
What is your opinion about this app ? Submit your review and tell us about your overall opinion : experience with this SaaS software, rating, ease of use, customer service, value for money, Pros & Cons …
Customer reviews and feedbacks play an increasingly important role in the business software buying process. You can provide in-depth review and share your buying advice / reviewer sentiment : what is your likelihood to recommend KANA Enterprise ? What is your likelihood to renew ?
FAQs
Why use a Mobile Support Software ?
Mobile customer support software helps manage after-sales service and customer questions and issues via smartphone / mobile app.
According to various sources, most used business software are : BoldChat (market share : 1,30%), Free Call (0,40%), Conversocial (0,10%), Helpshift (0,10%), KANA Enterprise (0,10%)
Main functions are : Create new tickets on the fly, Notifications notify agents of updates to tickets assigned to them., Get to the right ticket immediately using email search and deep linking., Filter the queue with views and swipe the screen to easily move to the next ticket., Conversion measurement, Integration with forums, platforms
Main characteristics are : customer support, software as a service, customer feedback, customer relationship manager, customer service, customer feedback, software as a service, conversion measurement, forum integration, case resolution management, customizable reports, tables real-time dashboard, mobile app support, customer feedback, customer support, customer feedback, business messaging, chat customers, communications, facebook messaging, live chat, live chat app, voice chat, voip calls, business chat, business messaging, social media and communications, free call, free call, phone
Mobile Support Software Average Price : from $ 49,00 to $ 299,00 with an average price of $ 177,67 . We have identified more than 16 competitors on the market.
Mobile Support Software Review
Company details
Developed by KANA, Inc.
HQ location : USA
Founded :
Total revenue :
Industry : B2B SaaS company
Software Category : Customer Management Software > Customer Service & Support Software > Mobile Support Software
Schema : SoftwareApplication > BusinessApplication
Tags : …
Website :
About This Article
This page was composed and published by SaaS-Alternatives.
The information (and product details) outlined above is provided for informational purposes only. Please Check the vendor’s website for more detailed information.
Our opinion on KANA Enterprise is independent in order to highlight the strengths and weaknesses of this Mobile Support Software. Our website is supported by our users. We sometimes earn affiliate commission when you click through the affiliate links on our website.
KANA Enterprise Alternatives
If you’re understanding the drawbacks and you’re looking for a KANA Enterprise alternative, there are more than 12 competitors listed on SaaS-Alternatives !
If you’re in the market for a new software solution, the best approach is to narrow down your selection and then begin a free trial or request a demo.
Top 10 Alternatives & Competitors to KANA Enterprise
– Conversocial
– BoldChat
– Helpshift
– LivePerson
– KANA Express
– JivoChat
– KANA Enterprise
– Hipmob
– Cingo
– Pypestream
You can also take a look at other business apps, like our Kantar Media review and our Karma Notes review.
Comparison with Similar Software & Contenders
Take an in-depth look at popular Customer Management Software and Customer Service & Support Software to find out which one is right for your needs. Discover how these Mobile Support Software compare to KANA Enterprise when it comes to features, ease of use, customer support and user reviews. Explore software, Compare options and alternatives, Read reviews and Find your solution !
