LiveEngage
LiveEngage : Reviews, Pricing, Features & Alternatives
$49.00
LiveEngage is a Help Desk Software. Price : $49 (free trial available). Review LiveEngage : Overview & Pricing
LiveEngage Overview : Features, Pricing, Reviews & Alternatives
LiveEngage is a Help Desk Software intended for businesses. Let’s discover user reviews, features and prices of this business app.
LiveEngage is listed as a Help Desk Software and Customer Service & Support Software for companies and is used for Social Media Marketing, Customer Experience, Conversational AI Platform, CRM …
LiveEngage price starts from $ 49 per user and per month (free trial available).
LiveEngage is instant messaging software for businesses.
Impress your website visitors with Liveengage
LivePerson’s proprietary conversational AI suite enables brands to detect consumer intent in real time, build chatbots to respond to those intents at scale alongside human experts, and deploy those AI-driven engagements across the most popular messaging channels. .
What is LiveEngage ?
LivePerson is a conversational AI company that harnesses more than 20 years of consumer intent data to power conversations between the brand and the consumer. With LivePerson’s conversational cloud, brands can move away from synchronous channels like voice and traditional live chat and engage with consumers at their own pace, on the channels they use every day, like WhatsApp, Apple Business Cat and many more. Whether a consumer is asking for help with a product or a brand wants to proactively send a two-way message about a sale or promotion, LivePerson’s conversational AI enables brands to streamline sales, support and marketing operations without sacrificing the customer experience. client. Customers get a hyper-personalized experience and brands get cost savings and better customer LTV.
Our 18,000 customers of all sizes, including leading brands like Citibank, HSBC, Orange and The Home Depot, use our conversational commerce solutions to orchestrate humans and AI and create a convenient and deeply personal relationship with their consumers.
LivePerson’s LiveEngage is a digital engagement platform that helps businesses connect with their customers and manage their website experience. An always-on connection lets customers get in touch when they need help, while mobile messaging ensures customers and employees have access wherever they are.
LiveEngage Review : Pros & Cons
Pros & Cons
When it comes to finding the right Help Desk tools to manage your business, you have too many options – and they all come with their strengths and weaknesses.
One such familiar name in this arena is LiveEngage, and as you may have guessed from the title, this review will tell you more about LiveEngage’s pros and cons.
Weighing the pros & cons is essential before selecting this tool for your business and your team.
LiveEngage Pros : Key Benefits
– LivePerson helps you:
– Customer Service: LivePerson turns customer service requests into profitable relationship-building opportunities.
– Increase average order value and online sales conversions by up to 20%.
– Marketing: With its advanced targeting capabilities, this service enables online marketers to deliver the kind of rich, engaging customer experiences that drive results.
– Generate more qualified leads that are 2.5x more likely to convert to sales.
– Increase CSAT by up to 20%.
– Knowledge Base – Provides website visitors with the answers they’re looking for while saving time and money.
– Reduce labor costs by 50%.
– Detect consumer intent and identify conversations to automate.
– Sales/eCommerce: Your eCommerce manager offers more engagement options, with Voice of the Customer insights based on overall engagement results.
LiveEngage Cons
– Con : Custom integrations can come at a price.
LiveEngage Features
Here is the list of the main features of this computer software :
– Visitor Targeting
– AI/Machine Learning
– Persistent Chat
– API
– Co-Browsing
– Activity Dashboard
– Call Me Option
– Alerts / Escalation
– Offline Form
– Alerts/Notifications
– Agent Scheduling
– Auto-Responders
– Shortcut Messages
– Automated Scheduling
– Knowledge Database
– CRM
– Canned Responses
– Chat Transcript
– Chat/Messaging
– Chatbot
Main function & Pro Features
– Churn Management
– Code-free Development
– Collaboration Tools
– Communication Management
– Community Management
– Contextual Guidance
– Customer Experience Management
– Customer History
– Customer Segmentation
– Customizable Branding
– Customizable Reports
– Dashboard
– Email Management
– Event Triggered Actions
– Feedback Management
– File Sharing
– File Transfer
– For Developers
– Multi-Channel Data Collection
– Geotargeting
LiveEngage Integrations
LiveEngage may integrates with applications & plugins : database connection, synchronize data, share files (…) to improve your workflow and increase your productivity !
It also provides a powerful API toolkit that allows developers to build web services and exchange data.
LiveEngage Pricing
The LiveEngage pricing plan starts from $ 49 per month and per user, but this price is likely to change because different options are offered by the developer : number of licenses, additional functions, add-ons, bundles …
LiveEngage offers several pricing plans :
– Custom : $ 49,00 per user / per month
– Start : –
– Professional : –
– Enterprise : –
– Premium : –
| Custom | Start | Professional | Enterprise | Premium |
| $49,00 | – | – | – | – |
| Per month | Per month | Per month | Per month | Per month |
| Per user | Per user | Per user | Per user | Per user |
Save $$$ on SaaS and on-premise Software Subscriptions to help your create, grow and scale your business : annual billing usually is cheaper than monthly billing and you can expect 10% to 20% discount.
Sign up for a trial and start using it right away !
Free trials usually are time limited or feature limited but this is a good way to ensure it is the right option for your business before making a purchase.
Screenshot of the Vendor Pricing Page :
Software Pricing Plans
Pricing Details
Pricing Model : Subscription
Free trial : Available
Free plan : No free plan
Freemium : No information
Starting price : $ 49,00
Entry-level set up fee : No setup fee
The pricing details were last updated this year from the vendor website or retrieved from publicly accessible pricing materials and may be different from actual. Please confirm pricing and deals with the vendor website before purchasing.
Deployment & Setup
LiveEngage is a cloud-based Help Desk platform : its infrastructure is hosted in the United States (probably on AWS, Microsoft Azure or Google Cloud Platform).
liveengage is a SaaS (Software as a Service) / web application : a web browser on a computer is required for full functionality of features and manage dashboard.
It supports desktop operating systems (like Windows and Mac OS …) and mobile platforms (like Android and iOS).
There’s also native mobile apps for smartphones & tablets on Google Play Store.
Technical Details & Specifications
Deployment : Cloud / SaaS
Desktop Operating Systems : Windows / Mac OS / Linux …
Mobile Platforms : Android / iOS – iPhone – iPad
Native Apps / Mobile Applications : Android App
GDPR compliance : No information
Supported languages
This application software supports the following languages : English, Spanish, Spanish …
Support & Training
Any problem with this computer program ? The vendor offers the following customer service & support to help teams get the most out of their business application : 24/7 Live support, Chat, Email / Help Desk, FAQs / Forum, Knowledge Base, Phone Support, Online Support …
Hotline : Yes
Training options : Documentation, Live Online, Videos, Webinars …
Industry & Customers
Who use LiveEngage ?
This software package is tailored to business needs : Non Profit, Medium Company, Large Company …
This web-based application is recommended for trades : Purchasing, Administrative, PR, Accounting …
This cloud software is used in the sectors : Services …
Customer References
Testimonials & Customer References to decide if this is the right business software or service for your company : No reference …
Awards & Recognitions
No information .
Screenshots
This computer program has an ergonomic, intuitive and customizable user interface, which will improve team productivity and collaborative work within your company (Startup, Entrepreneur, Freelancer …)
LiveEngage Screenshots & Images : UI, dashboard …
LiveEngage Business Software Pricing
LiveEngage Features & Overview
LiveEngage Screenshot
Videos
Video #1
LiveEngage Reviews
Here is our opinion on LiveEngage : this is an excellent help desk software to recommend .
LiveEngage User Reviews & Ratings
Online and customer reviews of LiveEngage software are quite plentiful and overall very positive :
Overall rating : 4,6/5
Value for money : 4,1/5
Functionality : 4,2/5
Usefulness : 4,1/5
Ease of use : 4,1/5
User rating Excellent : 48%
User rating Very Good : 21%
User rating Average : 6%
User rating Poor : 2%
User rating Terrible : 22%
Popularity on social networks : 10700 followers on Twitter
Your Customer Review on LiveEngage
What is your opinion about this app ? Submit your review and tell us about your overall opinion : experience with this SaaS software, rating, ease of use, customer service, value for money, Pros & Cons …
Customer reviews and feedbacks play an increasingly important role in the business software buying process. You can provide in-depth review and share your buying advice / reviewer sentiment : what is your likelihood to recommend LiveEngage ? What is your likelihood to renew ?
FAQs
Why use a Help Desk Software ?
Customer support software (help desk – after-sales service) makes it possible to manage after-sales service and customer questions and problems. Customer support software improves relations between the company and its customers: help desk, after-sales service.
According to various sources, most used business software are : Zendesk (market share : 17,40%), HP Service Manager (17,10%), Livechat (8,30%), ServiceNow (5,40%), SysAid Help Desk (2,60%), Snapengage (1,40%), ConnectWise (1,20%), LiveZilla (1,10%), Uservoice (1,00%), MightyCall (0,90%), LiveOps (0,60%), LiveAgent (0,40%), WebsiteAlive (0,30%), Iadvize (0,20%), osTicket (0,20%), Front (0,10%), Velaro (0,10%), Casengo (0,10%), Usersnap (0,10%)
Main functions are : IT Asset Management, Network monitoring and management, Knowledge management, Configuration Management, Service catalog management, License management
Main characteristics are : Customer service, Chrome extension, Shortcuts for Gmail, Fast email writing, SAAS software, Artificial intelligence – AI, Customer service, MarTech, CivicTech – GovTech, Communication, Webmarketing, e-commerce, Customer service, helpdesk, database knowledge, on demand, software as a service, customer support, forums, Social and communications, Knowledge base, SAAS software, Social media, Service customers, RetailTech, SAAS software, knowledge base, service center, service management, ticketing
Help Desk Software Average Price : from $ 5,00 to $ 499,00 with an average price of $ 89,00 . We have identified more than 249 competitors on the market.
Help Desk Software Review
Company details
Developed by LIVEENGAGE, Inc.
HQ location : NY
Founded by Puneeth Ghodgeri
Total revenue :
Industry : B2B SaaS company
Software Category : Customer Management Software > Customer Service & Support Software > Help Desk Software
Schema : SoftwareApplication > BusinessApplication
Tags : …
Website : visit register.liveperson.com
About This Article
This page was composed and published by SaaS-Alternatives.
The information (and product details) outlined above is provided for informational purposes only. Please Check the vendor’s website for more detailed information.
Our opinion on LiveEngage is independent in order to highlight the strengths and weaknesses of this Help Desk Software. Our website is supported by our users. We sometimes earn affiliate commission when you click through the affiliate links on our website.
LiveEngage Alternatives
If you’re understanding the drawbacks and you’re looking for a LiveEngage alternative, there are more than 66 competitors listed on SaaS-Alternatives !
If you’re in the market for a new software solution, the best approach is to narrow down your selection and then begin a free trial or request a demo.
Compare LiveEngage Pricing Against Competitors
| Software | Starting Price | Billed | Free Trial |
| LIVEENGAGE | $ | Per month / user | Yes |
| LIVEPERSON | $ | Per month / user | No |
| TAWK.TO | $ | Per month / user | No |
| INTERCOM | $59 | Per month / user | No |
| LIVECHAT | $16 | Per month / user | Yes |
| JIVOCHAT | $13 | Per month / user | Yes |
| CRISP | $25 | Per month / user | Yes |
| OLARK | $ | Per month / user | Yes |
| SMARTSUPP | $10 | Per month / user | No |
| FRESHDESK MESSAGING (FORMERLY FRESHCHAT) | $999 | Per month / user | Yes |
Top 10 Alternatives & Competitors to LiveEngage
– Birdeye
– Pipedrive
– EngageBay
– Quiq Messaging
– Verloop
– Zoho Cliq
– Freshdesk Messaging
– Rocket.Chat
– Slack
– JANDI
Free Alternatives to LiveEngage
– tawk.to
– JivoChat
– Crisp
You can also take a look at other business apps, like our Energage review and our Mendix review.
Comparison with Similar Software & Contenders
Take an in-depth look at popular Customer Management Software and Customer Service & Support Software to find out which one is right for your needs. Discover how these Help Desk Software compare to LiveEngage when it comes to features, ease of use, customer support and user reviews. Explore software, Compare options and alternatives, Read reviews and Find your solution !
