LivePerson
LivePerson : Reviews, Pricing, Features & Alternatives
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LivePerson is a Digital Customer Experience (CX) Software. Price : $0. Review LivePerson : Overview & Pricing
LivePerson Overview : Features, Pricing, Reviews & Alternatives
LivePerson is a Digital Customer Experience (CX) Software intended for businesses. Let’s discover user reviews, features and prices of this business app.
LivePerson is listed as a Digital Customer Experience (CX) Software and Customer Engagement Software for companies and is used for Customers Support Mobile customer supports, Accounting, Analytics, Business Intelligence …
LivePerson price starts from $ 0 per user and per month .
LivePerson makes life easier by transforming the way people engage with brands through chat and messaging powered by bots and AI.
Your personal account manager
What is LivePerson ?
Liveperson is live chat software built with a chat cloud to facilitate simple and effective conversations with consumers. With LivePerson, users can create their own enabled chatbots that collaborate with human experts to meet consumer intent at scale. With Liveperson, businesses can engage with consumers and manage conversations through a custom conversation manager. Additionally, it provides conversational analytics that customers can use to monitor their marketing, sales, and customer service performance in real time. The manager of intentions proposed by LivePerson allows to know in real time the intentions of the consumers of the companies. They can even streamline operations and assess the impact of cloud investment with LivePerson. Users can also create automated conversation flows with a conversation builder and smooth all processes with a comprehensive and intuitive point-and-click interface. Additionally, it enables agent scheduling, agent database management, video chat, and visitor guidance. LivePerson provides online support to its users and follows a quote-based pricing strategy that can be discussed through its official website.
LivePerson is a publicly traded American technology company that develops products for online messaging, marketing, and analytics. He is the developer of LiveEngage, a messaging platform that enables businesses to talk to visitors in real time across websites, mobile, and social media.
LivePerson is a provider of online engagement solutions that facilitate real-time support. By connecting businesses and experts with consumers seeking help on the web, our hosted software creates more relevant, compelling, and personalized online experiences. More than 8,000 companies, including EarthLink, Hewlett-Packard, Microsoft, Qwest and Verizon, trust LivePerson to maximize the impact of the online channel.LivePerson is also known as LiveEngage.LivePerson CustomersBackcountry, National Domestic Violence Hotline, Commercial Branch, PAC Web Accommodation, Landings Credit Union, Rail EuropeLivePerson Video
LP Chat connects you with customers to create effective, meaningful, real-time connections through any appropriate channel, including social media, websites, and various mobile devices. The LP Marketer targets customers and prospects with personalized messages and offers anywhere on the site. The result is a personalized and compelling website experience for every visitor that dramatically improves transaction value, conversion rate, and retention rate. LP’s Knowledge Base turns your list of Frequently Asked Questions (FAQs) into a highly efficient and powerful self-service database. With it, you can provide your site visitors with all the answers they want while saving your valuable time and hard-earned money. It integrates with other LivePerson communication channels and provides you with data about the behavior and needs of your visitors.
LivePerson provides intelligent, real-time customer engagement solutions that help businesses improve their relationships with their customers.
LivePerson is the market leader in intelligent, real-time customer interaction. Our mission is to help businesses create meaningful connections with their customers, and our investment in real-time analytics, metrics, and a world-class hosted platform makes this possible at scale.
LivePerson is the market leader in intelligent, real-time customer interaction. Our mission is to help businesses create meaningful connections with their customers, and our investment in real-time analytics, metrics, and a world-class hosted platform makes this possible at scale.
However, if we ask the question: what do customers really want, what do we get? Well, with its AI-based Intent Manager that analyzes consumer behavior and examines their conversation for keywords, it’s now possible to do just that. LivePerson’s Conversation Builder and Manager enables a seamless exchange of correspondence using a combination of chatbots and interactive human intervention. They even offer a conversion indicator mechanism to identify key areas for improvement, helping to streamline the customer communication interface.
LivePerson Review : Pros & Cons
Pros & Cons
When it comes to finding the right Digital Customer Experience (CX) tools to manage your business, you have too many options – and they all come with their strengths and weaknesses.
One such familiar name in this arena is LivePerson, and as you may have guessed from the title, this review will tell you more about LivePerson’s pros and cons.
Weighing the pros & cons is essential before selecting this tool for your business and your team.
LivePerson Pros : Key Benefits
– Sales/E-Commerce In fact, with increased intelligence, more engagement options, and the voice of customer insights based on aggregate engagement results, the e-commerce manager can, in many ways, do a much better job and do it more efficiently. efficiency. Customer Service Turn customer service requests into profitable relationship-building opportunities. Marketing LivePerson enables online marketers to deliver the kind of rich, engaging customer experiences that drive results. With advanced keyword targeting and segmentation capabilities.
– Whatever your business or organization, large or small, LivePerson’s online engagement solutions were developed to encourage productive interaction with your website visitors and meet and exceed your goals. Whether your goal is to attract and convert visitors, increase average orders or add business, share information with your constituents, provide industry-leading services, lower your costs, or achieve a combination of these results and more, we’re ready to help. .
– Starting at $69.30 per month. Lighter traffic 100-5,000 visits/month
– Frequent releases / updates
– High Compatibility
LivePerson Cons
– Con : Custom integrations can come at a price.
LivePerson Features
Here is the list of the main features of this computer software :
– Management of an online store – e-commerce site
– Segmentation
– Visitor Targeting
– Shortcut Messages
– Knowledge Database
– Call Me Option
– Persistent Chat
– Co-Browsing
– Offline Form
– Agent Scheduling
– Live Chat
– Customer Profile
– Live Chat
– Cloud Services
– Call Me Option
– Co-Browsing
– Knowledge Database
– Offline Form
– Persistent Chat
– Shortcut Messages
Main function & Pro Features
– Management of an online store – e-commerce site
– Segmentation
– Visitor Targeting
– Shortcut Messages
– Knowledge Database
– Call Me Option
– Persistent Chat
– Co-Browsing
– Offline Form
– Agent Scheduling
– Live Chat
– Customer Profile
– Live Chat
– Cloud Services
– Call Me Option
– Co-Browsing
– Knowledge Database
– Offline Form
– Persistent Chat
– Shortcut Messages
LivePerson Integrations
LivePerson integrates with more than 1 applications & plugins like E-Commerce (…) : database connection, synchronize data, share files (…) to improve your workflow and increase your productivity !
It also provides a powerful API toolkit that allows developers to build web services and exchange data.
Top 20 LivePerson integrations
– E-Commerce
LivePerson Pricing
The LivePerson pricing plan starts from $ 0 per month and per user, but this price is likely to change because different options are offered by the developer : number of licenses, additional functions, add-ons, bundles …
LivePerson offers several pricing plans :
– Liveperson : $ 0,00 per user / per month
– Start : –
– Professional : –
– Enterprise : –
– Premium : –
| Liveperson | Start | Professional | Enterprise | Premium |
| $0,00 | – | – | – | – |
| Per month | Per month | Per month | Per month | Per month |
| Per user | Per user | Per user | Per user | Per user |
Save $$$ on SaaS and on-premise Software Subscriptions to help your create, grow and scale your business : annual billing usually is cheaper than monthly billing and you can expect 10% to 20% discount.
Sign up for a trial and start using it right away !
Free trials usually are time limited or feature limited but this is a good way to ensure it is the right option for your business before making a purchase.
Screenshot of the Vendor Pricing Page :
Software Pricing Plans
Pricing Details
Pricing Model : Subscription
Free trial : No information
Free plan : No free plan
Freemium : No information
Starting price : $ 0,00
Entry-level set up fee : No setup fee
The pricing details were last updated this year from the vendor website or retrieved from publicly accessible pricing materials and may be different from actual. Please confirm pricing and deals with the vendor website before purchasing.
Deployment & Setup
LivePerson is a cloud-based Digital Customer Experience (CX) platform : its infrastructure is hosted in the United States (probably on AWS, Microsoft Azure or Google Cloud Platform).
liveperson is a SaaS (Software as a Service) / web application : a web browser on a computer is required for full functionality of features and manage dashboard.
It supports desktop operating systems (like Windows and Mac OS …).
Technical Details & Specifications
Deployment : Cloud / SaaS
Desktop Operating Systems : Windows / Mac OS / Linux …
Mobile Platforms : –
Native Apps / Mobile Applications : –
GDPR compliance : No information
Supported languages
This application software supports the following languages : English …
Support & Training
Any problem with this computer program ? The vendor offers the following customer service & support to help teams get the most out of their business application : Online Support …
Hotline : 21 26 09 42 00
Training options : …
Industry & Customers
Who use LivePerson ?
This software package is tailored to business needs : Small and Medium companies, Large companies (Turnover : – $50 million) in countries like United Kingdom …
This web-based application is recommended for trades : PR, Marketing, Sales …
This cloud software is used in the sectors : Automotive, Retail business, Software …
Customer References
Testimonials & Customer References to decide if this is the right business software or service for your company : Jeunesse Canada Monde, Foh, Longhorn Steakhouse, The Pedowitz Group, National Council On Aging …
Awards & Recognitions
This tech company won several customer review awards from comparison websites, like Highly Rated Live Chat software, and Part of World’s fastest growing SaaS companies according to SaaS 1000 .
Screenshots
This computer program has an ergonomic, intuitive and customizable user interface, which will improve team productivity and collaborative work within your company (Entrepreneur, Freelancer, Large Company …)
LivePerson Screenshots & Images : UI, dashboard …
LivePerson Business Software Pricing
LivePerson Features & Overview
LivePerson Screenshot
Videos
Video #1
Video #2
LivePerson Reviews
Here is our opinion on LivePerson : this is an excellent digital customer experience (cx) software to know .
LivePerson User Reviews & Ratings
Online and customer reviews of LivePerson software are quite plentiful and overall very positive :
Overall rating : 4,5/5
Value for money : 4,5/5
Functionality : 4,5/5
Usefulness : 4,5/5
Ease of use : 4,5/5
User rating Excellent : 51%
User rating Very Good : 26%
User rating Average : 6%
User rating Poor : 2%
User rating Terrible : 20%
The main benefits of LivePerson are the use of chatbots, the automation of work and the centralization of digital channels.
Popularity on social networks : 109846 followers on LinkedIn
Your Customer Review on LivePerson
What is your opinion about this app ? Submit your review and tell us about your overall opinion : experience with this SaaS software, rating, ease of use, customer service, value for money, Pros & Cons …
Customer reviews and feedbacks play an increasingly important role in the business software buying process. You can provide in-depth review and share your buying advice / reviewer sentiment : what is your likelihood to recommend LivePerson ? What is your likelihood to renew ?
FAQs
Why use a Digital Customer Experience (CX) Software ?
A customer experience management (CX) software is closely related to customer relationship management (CRM) software, as well as customer feedback and customer service solutions. Where CX software differs is its willingness to leverage customer insights to create actionable improvements in the customer journey. The software can track individual customer behavior and preferences, flag individual customers at risk of churn, leverage predictive analytics to anticipate behavior, and suggest more personalized experiences for a customer or customer segment. Customer experience (CX) management software analyzes user and customer behavior to improve the experience.
According to various sources, most used business software are : Adobe Marketing Cloud (market share : 26,10%), Adobe Creative Cloud (10,80%), Medallia (6,20%), LivePerson (5,20%), Narvar (3,00%), Inline Manual (1,00%), Eptica (0,90%), Parature (0,20%), OpinionLab (0,20%), Akio (0,10%), Spring (0,10%), Moxtra (0,10%), Interakt (0,10%), HiConversion (0,10%)
Main functions are : Predictive analytics, Survey management, Data analysis, Text analysis, Multi-channel, Closed loop / ticket office
Main characteristics are : Automate simple digital conversations, make life easier for your customers and agents, Augment your agents, Capture customer intelligence, enhance the experience, Self Service, Chatbot, Smart knowledge base, Chat, Email, Social, customer experience, based onAI, publisher, Platform, Marketing, Activation, Data, publisher, Platform, Marketing, Activation, Data, AB Testing, Email Retargeting, Deliverability, Marketing Automation, Content Designer, Hyper Personalization, Big Data
Digital Customer Experience (CX) Software Average Price : from $ 4,00 to $ 4,00 with an average price of $ 4,00 . We have identified more than 93 competitors on the market.
Digital Customer Experience (CX) Software Review
Company details
Developed by LIVEPERSON, Inc. (@LivePerson on Twitter)
About LivePerson: LivePerson is the market leader in intelligent, real-time customer interaction. Our mission is to help businesses create meaningful connections with their customers, and our investment in real-time analytics, metrics, and a world-class hosted platform makes this possible at scale.
HQ location : USA
Founded in 1995 by Robert Locascio
Total revenue : $200000000
Fundings : $40.0M
Industry : B2B SaaS company
Software Category : Customer Management Software > Customer Engagement Software > Digital Customer Experience (CX) Software
Schema : SoftwareApplication > BusinessApplication
Tags : …
Website : visit liveperson.com
About This Article
This page was composed and published by SaaS-Alternatives.
The information (and product details) outlined above is provided for informational purposes only. Please Check the vendor’s website for more detailed information.
Our opinion on LivePerson is independent in order to highlight the strengths and weaknesses of this Digital Customer Experience (CX) Software. Our website is supported by our users. We sometimes earn affiliate commission when you click through the affiliate links on our website.
LivePerson Alternatives
If you’re understanding the drawbacks and you’re looking for a LivePerson alternative, there are more than 66 competitors listed on SaaS-Alternatives !
If you’re in the market for a new software solution, the best approach is to narrow down your selection and then begin a free trial or request a demo.
Compare LivePerson Pricing Against Competitors
| Software | Starting Price | Billed | Free Trial |
| LIVEPERSON | $ | Per month / user | No |
| INTERCOM | $59 | Per month / user | No |
| GOOGLE CLOUD DIALOGFLOW | $ | Per month / user | Yes |
| GENESYS PUREENGAGE | $ | Per month / user | Yes |
| LIVEENGAGE | $ | Per month / user | Yes |
| SALESFORCE | $25 | Per month / user | Yes |
| TWILIO FLEX | $1 | Per month / user | Yes |
| ZENDESK TALK | $9 | Per month / user | Yes |
| DRIFT | $ | Per month / user | No |
| TAWK.TO | $ | Per month / user | No |
Top 10 Alternatives & Competitors to LivePerson
– Predesire
– Smart Tribune
– Feedback Lite
– Mapp Engage
– Paywax
– Lithium
– Spectoos
– Freshdesk
– Viaspeech
– Narvar
Free Alternatives to LivePerson
– tawk.to
– JivoChat
– Crisp
You can also take a look at other business apps, like our Omnigraffle review and our Amazon AWS Cloud9 review.
Comparison with Similar Software & Contenders
Take an in-depth look at popular Customer Management Software and Customer Engagement Software to find out which one is right for your needs. Discover how these Digital Customer Experience (CX) Software compare to LivePerson when it comes to features, ease of use, customer support and user reviews. Explore software, Compare options and alternatives, Read reviews and Find your solution !
