Digital Customer Experience (CX) Software
Best Digital Customer Experience (CX) Software : Reviews, Pricing, Comparison & Alternatives
What is Digital Customer Experience (CX) Software ?
A customer experience management software (CX) is closely related to the customer relationship management (CRM) software, as well as customer feedback and customer service solutions. Where CX software differs is its willingness to leverage customer insights to create actionable improvements in the customer journey. The software can track individual customer behavior and preferences, flag individual customers at risk of churn, leverage predictive analytics to anticipate behavior, and suggest more personalized experiences for a customer or customer segment. Management software customer experience (CX) analyzes the behavior of users and customers in order to improve the experience. Our SaaS (Software as a Service) software comparator allows you to compare 61 Customer Experience Management (CX) software.
Adobe Marketing Cloud is a Digital Customer Experience (CX) Software. Review Adobe Marketing Cloud : Overview & Pricing
★★★★★
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Adobe Marketing Cloud Review
Adobe Marketing Cloud is a very popular digital customer experience (cx) SaaS software to trust for your company or business. PROS:
- Profile Management: Create a comprehensive and ever-expanding view of each customer by leveraging authenticated and anonymous data
CONS:
- Not always the cheapest option
Natero is a Digital Customer Experience (CX) Software. Review Natero : Overview & Pricing
★★★★★
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Natero Review
Natero is a very popular digital customer experience (cx) SaaS software to recommend for your company or business. PROS:
- SaaS platform
CONS:
- Not always the cheapest option
Top
Custify is a Digital Customer Experience (CX) Software. Price : $499 (free trial available). Review Custify : Overview & Pricing
★★★★★
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$499.00
Custify Review
Custify is a great digital customer experience (cx) SaaS software to trust for your company or business. PROS:
- SaaS platform
CONS:
- Not always the cheapest option
Popular
Swell is a Digital Customer Experience (CX) Software. Price : $549 (free trial available). Review Swell : Overview & Pricing
★★★★★
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$549.00
Swell Review
Swell is a great digital customer experience (cx) SaaS software to trust for your company or business. PROS:
- SaaS platform
CONS:
- Not always the cheapest option
Recommended
Stella Connect is a Digital Customer Experience (CX) Software (free trial available). Review Stella Connect : Overview & Pricing
★★★★★
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Stella Connect Review
Stella Connect is a great digital customer experience (cx) SaaS software to trust for your company or business. PROS:
- Capture more important metrics and empower agents to deliver exceptional experiences with real-time customer feedback from Stella Connect.
CONS:
- Not always the cheapest option
LivePerson is a Digital Customer Experience (CX) Software. Price : $0. Review LivePerson : Overview & Pricing
★★★★★
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Free!
LivePerson Review
LivePerson is an excellent digital customer experience (cx) SaaS software to know for your company or business. PROS:
- Sales/E-Commerce In fact, with increased intelligence, more engagement options, and the voice of customer insights based on aggregate engagement results, the e-commerce manager can, in many ways, do a much better job and do it more efficiently
CONS:
- Custom integrations can come at a price
Recommended
GetMoreReviews is a Digital Customer Experience (CX) Software. Price : $99 (free trial available). Review GetMoreReviews : Overview & Pricing
★★★★★
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$99.00
GetMoreReviews Review
GetMoreReviews is a great digital customer experience (cx) SaaS software to recommend for your company or business. PROS:
- Review requests can be sent to customers via text or email, with 5-star review forms pre-filled to encourage customers to leave a positive review.
CONS:
- Not always the cheapest option
Narvar is a Digital Customer Experience (CX) Software. Review Narvar : Overview & Pricing
★★★★★
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Narvar Review
Narvar is a very popular digital customer experience (cx) SaaS software to recommend for your company or business. PROS:
- SaaS platform
CONS:
- Not always the cheapest option
Top
RapidSpike is a Digital Customer Experience (CX) Software. Price : $22 (free trial available). Review RapidSpike : Overview & Pricing
★★★★★
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$22.00
RapidSpike Review
RapidSpike is a great digital customer experience (cx) SaaS software to know for your company or business. PROS:
- Insights to improve your online performance: smart page monitoring to track and measure performance using Google Lighthouse audits, benchmarks, worst offenders, geotagging, HAR comparisons, debugging issues, screenshots screen, cross browser, locations aggregates, RS scores, third party breakdown and more to enhance your digital platform.
CONS:
- Not always the cheapest option
Aftership is a Digital Customer Experience (CX) Software. Price : $0 (free trial available). Review Aftership : Overview & Pricing
★★★★★
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Free!
Aftership Review
Aftership is a very popular digital customer experience (cx) SaaS software to advise for your company or business. PROS:
- Comprehensive - With nearly 300 supported courier services worldwide, AfterShip is sure to keep track of which ones you or your customers are using.
CONS:
- Custom integrations can come at a price
Amity is a Digital Customer Experience (CX) Software (free trial available). Review Amity : Overview & Pricing
★★★★★
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Amity Review
Amity is an excellent digital customer experience (cx) SaaS software to trust for your company or business. PROS:
- Visibility: Increase control and trust
CONS:
- Not always the cheapest option
Recommended
Interakt is a Digital Customer Experience (CX) Software. Price : $99 (free trial available). Review Interakt : Overview & Pricing
★★★★★
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$99.00
Interakt Review
Interakt is a great digital customer experience (cx) SaaS software to trust for your company or business. PROS:
- Leads can be captured using built-in forms, imported from CSV or XLS files, added manually, or collected through other software integrations through Zapier.
CONS:
- Not always the cheapest option
Moxtra is a Digital Customer Experience (CX) Software. Price : $12 (free trial available). Review Moxtra : Overview & Pricing
★★★★★
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$12.00
Moxtra Review
Moxtra is a very popular digital customer experience (cx) SaaS software to know for your company or business. PROS:
- Chat: The Moxtra Chat module gives you access to a rich messaging service for one-on-one, group or topical conversations.
CONS:
- Not always the cheapest option
Recommended
ServiceDock is a Digital Customer Experience (CX) Software (free trial available). Review ServiceDock : Overview & Pricing
★★★★★
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ServiceDock Review
ServiceDock is a great digital customer experience (cx) SaaS software to trust for your company or business. PROS:
- Multi-channel support from one easy-to-use dashboard Automated responses, preset responses, and built-in NPS surveys All channels work on both mobile and desktop, including our innovative multi-channel asynchronous web chat widget
CONS:
- Not always the cheapest option
Feedback Lite is a Digital Customer Experience (CX) Software. Price : $29. Review Feedback Lite : Overview & Pricing
★★★★★
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$29.00
Feedback Lite Review
Feedback Lite is an easy-to-use digital customer experience (cx) SaaS software to recommend for your company or business. PROS:
- Unlimited responses to customer feedback
CONS:
- Not always the cheapest option
Parature is a Digital Customer Experience (CX) Software. Review Parature : Overview & Pricing
★★★★★
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Parature Review
Parature is an easy-to-use digital customer experience (cx) SaaS software to trust for your company or business. PROS:
- SaaS platform
CONS:
- Not always the cheapest option
Eptica is a Digital Customer Experience (CX) Software. Review Eptica : Overview & Pricing
★★★★★
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Eptica Review
Eptica is a decent digital customer experience (cx) SaaS software to explore for your company or business. PROS:
- SaaS platform
CONS:
- Not always the cheapest option
Category Leader
Retently is a Digital Customer Experience (CX) Software. Price : $10 (free trial available). Review Retently : Overview & Pricing
★★★★★
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$10.00
Retently Review
Retently is a great digital customer experience (cx) SaaS software to recommend for your company or business. PROS:
- Segment customers into defined demographic groups to target them with targeted, personalized campaigns and surveys, and view the results in advanced reports.
CONS:
- Not always the cheapest option
Top
Zenloop is a Digital Customer Experience (CX) Software. Price : $99 (free trial available). Review Zenloop : Overview & Pricing
★★★★★
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$99.00
Zenloop Review
Zenloop is a great digital customer experience (cx) SaaS software to know for your company or business. PROS:
- High response rates thanks to individual integrations and optimized usability
CONS:
- Not always the cheapest option
Popular
Survaider is a Digital Customer Experience (CX) Software. Price : $30 (free trial available). Review Survaider : Overview & Pricing
★★★★★
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$30.00
Survaider Review
Survaider is a great digital customer experience (cx) SaaS software to advise for your company or business. PROS:
- Aggregate your customers' opinions from review website, social media, email, website, and feedback forms in one place.
CONS:
- Not always the cheapest option
Popular
SurveyMonkey CX is a Digital Customer Experience (CX) Software. Review SurveyMonkey CX : Overview & Pricing
★★★★★
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SurveyMonkey CX Review
SurveyMonkey CX is a great digital customer experience (cx) SaaS software to trust for your company or business. PROS:
- SurveyMonkey CX supports responsive email and surveys that look great on all devices, including iOS, Android, and all modern desktop browsers and email clients.
CONS:
- Not always the cheapest option
Smaply is a Digital Customer Experience (CX) Software. Price : $25 (free trial available). Review Smaply : Overview & Pricing
★★★★★
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$25.00
Smaply Review
Smaply is an excellent digital customer experience (cx) SaaS software to trust for your company or business. PROS:
- characters
CONS:
- Not always the cheapest option
Top
Quantum Metric is a Digital Customer Experience (CX) Software. Price : $4. Review Quantum Metric : Overview & Pricing
★★★★★
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$4.00
Quantum Metric Review
Quantum Metric is a great digital customer experience (cx) SaaS software to advise for your company or business. PROS:
- Impact-Based Prioritization: Quantify and prioritize digital experience opportunities by business impact to align your team with those that will generate the greatest return on effort.
CONS:
- Custom integrations can come at a price
Engagor is a Digital Customer Experience (CX) Software. Price : $682. Review Engagor : Overview & Pricing
★★★★★
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$681.00
Engagor Review
Engagor is a very popular digital customer experience (cx) SaaS software to know for your company or business. PROS:
- Monitoring: Social Inbox Unified Conversation Feed React to Messages Manage TwitterFacebook Analytics: Top Conversations Connect Youtube Channels Connect Tripadvisor Connect Mixcloud Administration: Post New Messages Mark Mentions Read Connect Foursquare Places Dashboard: News Overview of mentions and tasks Performance metrics Custom dashboards Collaboration: Assign mentions to colleagues Structure your inbox with labels Action history Mark mentions as read Measure your team's performance Reports: Daily and weekly reports Automated custom reports Email alerts Export feeds RSS Setup: Intuitive keyword query setup Global data coverage Connect your profiles Multilingual Workflow automation
CONS:
- Not always the cheapest option
Why use Digital Customer Experience (CX) Software ?
What are the key features and benefits of Digital Customer Experience (CX) Software ?
- Predictive analytics
- Survey management
- Data analytics
- Text analytics
- Multi-channel
- Closed Loop / Ticketing
- Travel Mapping
- Dashboards
- 24-7 Accessibility
- Content Management
What are the Cons of Digital Customer Experience (CX) Software ?
- Data hosting: not necessarily stored in your country (server abroad)
- Installation & Maintenance: it is preferable to call on an IT integrator
- Technical support: it is preferable to train employees when changing software packages
- Security & Confidentiality: you must trust the publisher of the solution
- Price: multiplying subscription software can be costly for the company
Best Digital Customer Experience (CX) Software: Reviews Pricing Comparison Alternatives