Logicalware
Logicalware : Reviews, Pricing, Features & Alternatives
Logicalware is a Social Media Support Software (free trial available). Review Logicalware : Overview & Pricing
Logicalware Overview : Features, Pricing, Reviews & Alternatives
Logicalware is a Social Media Support Software intended for businesses. Let’s discover user reviews, features and prices of this business app.
Logicalware is listed as a Social Media Support Software and Customer Service & Support Software for companies and is used for Customer Service, Customer Experience, Help Desk, Customer Support …
Logicalware prices are available on demand (free trial available).
Management of communication with the client.
What is Logicalware ?
Logicalware Help Desk gives you all the tools you need to effectively manage customer emails and self-service support. It’s web-based, easy to use, and integrates with existing phone support.
Customer service, support and management software to improve customer communication management. Call 0131 564 1100 to book a free trial.
Logicalware Review : Pros & Cons
Pros & Cons
When it comes to finding the right Social Media Support tools to manage your business, you have too many options – and they all come with their strengths and weaknesses.
One such familiar name in this arena is Logicalware, and as you may have guessed from the title, this review will tell you more about Logicalware’s pros and cons.
Weighing the pros & cons is essential before selecting this tool for your business and your team.
Logicalware Pros : Key Benefits
– Accelerate customer response time across multiple channels
– Increase agent productivity, reduce overhead
– Manage and track all communications in a single ticket
– Comprehensive performance monitoring and agent management
– Automate and streamline processes
– UK based technical support
– Customized approach with workflow process analysis and mapping, feature integrations and customizations available upon request
– Identify trends and improve problem areas
– MailManager has allowed us to use our staff’s time much more efficiently. Now, instead of manually sorting emails every day, it’s done automatically. We should have considered MailManager years ago. maplin electronics
– MailManager has reduced our email processing time by 50% Brightside Group (Insurance)
Logicalware Cons
– Con : Custom integrations can come at a price.
Logicalware Features
Here is the list of the main features of this computer software :
– API
– Alerts / Escalation
– Chat/Messaging
– Customer Database
– Customer Segmentation
– Dashboard
– Document Storage
– Email Management
– Knowledge Base Management
– Knowledge Management
– Live Chat
– Multi-Channel Data Collection
– Negative Feedback Management
– Performance Management
– Queue Management
– Real-Time Chat
– Reporting/Analytics
– Self Service Portal
– Service Level Agreement (SLA) Management
– Support Ticket Management
Main function & Pro Features
– Text Analysis
Logicalware Integrations
Logicalware may integrates with applications & plugins : database connection, synchronize data, share files (…) to improve your workflow and increase your productivity !
It also provides a powerful API toolkit that allows developers to build web services and exchange data.
Logicalware Pricing
The Logicalware pricing plan is available on request, but this price is likely to change because different options are offered by the developer : number of licenses, additional functions, add-ons, bundles …
Logicalware offers several pricing plans :
– Free Trial : $ 0 per user / per month
– Start : Price on demand
– Professional : Price on demand
– Enterprise : Price on demand
– Premium : Price on demand
| Free Trial | Start | Professional | Enterprise | Premium |
| $0 | Price on demand | Price on demand | Price on demand | Price on demand |
| Per month | Per month | Per month | Per month | Per month |
| Per user | Per user | Per user | Per user | Per user |
Save $$$ on SaaS and on-premise Software Subscriptions to help your create, grow and scale your business : annual billing usually is cheaper than monthly billing and you can expect 10% to 20% discount.
Sign up for a trial and start using it right away !
Free trials usually are time limited or feature limited but this is a good way to ensure it is the right option for your business before making a purchase.
Screenshot of the Vendor Pricing Page :
Software Pricing Plans
Pricing Details
Pricing Model : Subscription
Free trial : Available
Free plan : No information
Freemium : No information
Starting price : Prices can vary depending on your business needs.
Entry-level set up fee : No setup fee
The pricing details were last updated this year from the vendor website or retrieved from publicly accessible pricing materials and may be different from actual. Please confirm pricing and deals with the vendor website before purchasing.
Deployment & Setup
Logicalware is a cloud-based Social Media Support platform : its infrastructure is hosted in the United States (probably on AWS, Microsoft Azure or Google Cloud Platform).
logicalware is a SaaS (Software as a Service) / web application : a web browser on a computer is required for full functionality of features and manage dashboard.
It supports desktop operating systems (like Windows and Mac OS …).
Technical Details & Specifications
Deployment : Cloud / SaaS
Desktop Operating Systems : Windows / Mac OS / Linux …
Mobile Platforms : –
Native Apps / Mobile Applications : –
GDPR compliance : No information
Supported languages
This application software supports the following languages : English …
Support & Training
Any problem with this computer program ? The vendor offers the following customer service & support to help teams get the most out of their business application : Chat, Email / Help Desk, FAQs / Forum, Knowledge Base, Phone Support, Online Support …
Hotline : Yes
Training options : Documentation, In Person, Live Online, Webinars …
Industry & Customers
Who use Logicalware ?
This software package is tailored to business needs : Public Administration, Non Profit, Medium Company …
This web-based application is recommended for trades : PR, Sales …
This cloud software is used in the sectors : Services …
Customer References
Testimonials & Customer References to decide if this is the right business software or service for your company : No reference …
Awards & Recognitions
No information .
Screenshots
This computer program has an ergonomic, intuitive and customizable user interface, which will improve team productivity and collaborative work within your company (SME, Startup, Entrepreneur …)
Logicalware Screenshots & Images : UI, dashboard …
Logicalware Business Software Pricing
Logicalware Features & Overview
Logicalware Screenshot
Videos
This video is no longer available
Logicalware Reviews
Here is our opinion on Logicalware : this is a great social media support software to advise .
Logicalware User Reviews & Ratings
Online and customer reviews of Logicalware software are quite plentiful and overall very positive :
Overall rating : 5/5
Value for money : 3,9/5
Functionality : 3,9/5
Usefulness : 3,9/5
Ease of use : 3,9/5
User rating Excellent : 100%
User rating Very Good : 0%
User rating Average : 0%
User rating Poor : 0%
User rating Terrible : 0%
Popularity on social networks :
Your Customer Review on Logicalware
What is your opinion about this app ? Submit your review and tell us about your overall opinion : experience with this SaaS software, rating, ease of use, customer service, value for money, Pros & Cons …
Customer reviews and feedbacks play an increasingly important role in the business software buying process. You can provide in-depth review and share your buying advice / reviewer sentiment : what is your likelihood to recommend Logicalware ? What is your likelihood to renew ?
FAQs
Why use a Social Media Support Software ?
Social media customer support software is all about listening and proactively responding to support issues on social media. Social customer service has become one of the most important ways businesses use social technology. This was driven by consumers who quickly discovered that the quickest way to get a response from customer service was not to call the company and open a support ticket, but to tweet an issue. to the whole world. The very public nature of the grievance will almost certainly elicit a very quick response – certainly faster than more traditional channels. Some social media customer service solutions like Conversocial and Lithium Social Web specialize in this case. specific use. In response, some platform vendors have started adding support features, including things like ticket routing, to their platforms.
According to various sources, most used business software are : Zendesk Support (market share : 1,80%)
Main functions are : Analytic, chat bots, Organization management, Planning and publishing, CRM, CRM
Main characteristics are : SAAS software, SAAS software, social customer service, customer support, customer feedback, customer feedback, help desk, knowledge base, customer feedback, customer service, customer support, customer feedback, Improve customer service, customer communication management, ticketing, customer service software
We have identified more than 19 competitors on the market.
Social Media Support Software Review
Company details
Developed by DONALD CAMERON, Inc. (@logicalware on Twitter)
HQ location : falkirk
Founded in 2002
Total revenue : $388.4K
Fundings : $545.4K
Industry : B2B SaaS company
Software Category : Customer Management Software > Customer Service & Support Software > Social Media Support Software
Schema : SoftwareApplication > SocialNetworkingApplication
Tags : helpdesk | knowledge base | customer reviews | customer service | customer support | customer reviews | Improve customer service | customer communication management | ticketing software | customer service software …
Website : visit logicalware.com
About This Article
This page was composed and published by SaaS-Alternatives.
The information (and product details) outlined above is provided for informational purposes only. Please Check the vendor’s website for more detailed information.
Our opinion on Logicalware is independent in order to highlight the strengths and weaknesses of this Social Media Support Software. Our website is supported by our users. We sometimes earn affiliate commission when you click through the affiliate links on our website.
Logicalware Alternatives
If you’re understanding the drawbacks and you’re looking for a Logicalware alternative, there are more than 17 competitors listed on SaaS-Alternatives !
If you’re in the market for a new software solution, the best approach is to narrow down your selection and then begin a free trial or request a demo.
Top 10 Alternatives & Competitors to Logicalware
– Zendesk
– Zoho Desk
– Vivantio
– Kayako
– Akio.CX
– Buffer Reply
– Attensity
– Dimelo Mobile
– Dimelo Social
– Sparkcentral
You can also take a look at other business apps, like our Easybib review and our EthicsPoint review.
Comparison with Similar Software & Contenders
Take an in-depth look at popular Customer Management Software and Customer Service & Support Software to find out which one is right for your needs. Discover how these Social Media Support Software compare to Logicalware when it comes to features, ease of use, customer support and user reviews. Explore software, Compare options and alternatives, Read reviews and Find your solution !
