Microsoft Dynamics 365 for Customer Service
Microsoft Dynamics 365 for Customer Service : Reviews, Pricing, Features & Alternatives
Microsoft Dynamics 365 for Customer Service is a Customer Self-Service Software. Review Microsoft Dynamics 365 for Customer Service : Overview & Pricing
Microsoft Dynamics 365 for Customer Service Overview : Features, Pricing, Reviews & Alternatives
Microsoft Dynamics 365 for Customer Service is a Customer Self-Service Software intended for businesses. Let’s discover user reviews, features and prices of this business app.
Microsoft Dynamics 365 for Customer Service is listed as a Customer Self-Service Software and Customer Service & Support Software for companies and is used for Customers Support Self service supports …
Microsoft Dynamics 365 for Customer Service prices are available on demand .
Microsoft Dynamics 365 for Customer Service provides a unified platform that makes information available to all engagements for agents to deliver the consistency and personalization customers expect.
What is Microsoft Dynamics 365 for Customer Service ?
Unify CRM and ERP functionality and break down siled data with Dynamics 365, intelligent, modern cloud apps that help your business thrive.
Microsoft Dynamics 365 for Customer Service Review : Pros & Cons
Pros & Cons
When it comes to finding the right Customer Self-Service tools to manage your business, you have too many options – and they all come with their strengths and weaknesses.
One such familiar name in this arena is Microsoft Dynamics 365 for Customer Service, and as you may have guessed from the title, this review will tell you more about Microsoft Dynamics 365 for Customer Service’s pros and cons.
Weighing the pros & cons is essential before selecting this tool for your business and your team.
Microsoft Dynamics 365 for Customer Service Pros : Key Benefits
– SaaS platform
– Scalability and integration
– Frequent releases / updates
– High Compatibility
Microsoft Dynamics 365 for Customer Service Cons
– Con : Not always the cheapest option : Customer Self-Service Software average cost is $ 162,4 .
– Con : Custom integrations can come at a price.
Microsoft Dynamics 365 for Customer Service Features
Here is the list of the main features of this computer software :
– 24/7 accessibility
– Import – Export data
– CRM
Main function & Pro Features
– Cloud Services
Microsoft Dynamics 365 for Customer Service Integrations
Microsoft Dynamics 365 for Customer Service integrates with more than 9 applications & plugins like Microsoft Excel, Microsoft Dynamics and Microsoft Azure (…) : database connection, synchronize data, share files (…) to improve your workflow and increase your productivity !
It also provides a powerful API toolkit that allows developers to build web services and exchange data.
Top 20 Microsoft Dynamics 365 for Customer Service integrations
– Microsoft Azure
– Microsoft Dynamics
– Microsoft Excel
– Microsoft Exchange
– Microsoft Office 365
– Microsoft OneDrive
– Microsoft Outlook
– Microsoft SharePoint
Microsoft Dynamics 365 for Customer Service Pricing
The Microsoft Dynamics 365 for Customer Service pricing plan is available on request, but this price is likely to change because different options are offered by the developer : number of licenses, additional functions, add-ons, bundles …
Microsoft Dynamics 365 for Customer Service offers several pricing plans :
– Free Trial : $ 0 per user / per month
– Start : Price on demand
– Professional : Price on demand
– Enterprise : Price on demand
– Premium : Price on demand
| Free Trial | Start | Professional | Enterprise | Premium |
| $0 | Price on demand | Price on demand | Price on demand | Price on demand |
| Per month | Per month | Per month | Per month | Per month |
| Per user | Per user | Per user | Per user | Per user |
Save $$$ on SaaS and on-premise Software Subscriptions to help your create, grow and scale your business : annual billing usually is cheaper than monthly billing and you can expect 10% to 20% discount.
Sign up for a trial and start using it right away !
Free trials usually are time limited or feature limited but this is a good way to ensure it is the right option for your business before making a purchase.
Screenshot of the Vendor Pricing Page :
Software Pricing Plans
Pricing Details
Pricing Model : Subscription
Free trial : No information
Free plan : No information
Freemium : No information
Starting price : Prices can vary depending on your business needs.
Entry-level set up fee : No setup fee
The pricing details were last updated this year from the vendor website or retrieved from publicly accessible pricing materials and may be different from actual. Please confirm pricing and deals with the vendor website before purchasing.
Deployment & Setup
Microsoft Dynamics 365 for Customer Service is a cloud-based Customer Self-Service platform : its infrastructure is hosted in the United States (probably on AWS, Microsoft Azure or Google Cloud Platform).
microsoft-dynamics-365-for-customer-service is a SaaS (Software as a Service) / web application : a web browser on a computer is required for full functionality of features and manage dashboard.
It supports desktop operating systems (like Windows and Mac OS …).
Technical Details & Specifications
Deployment : Cloud / SaaS
Desktop Operating Systems : Windows / Mac OS / Linux …
Mobile Platforms : –
Native Apps / Mobile Applications : –
GDPR compliance : No information
Supported languages
This application software supports the following languages : English …
Support & Training
Any problem with this computer program ? The vendor offers the following customer service & support to help teams get the most out of their business application : Online Support …
Hotline : Yes
Training options : …
Industry & Customers
Who use Microsoft Dynamics 365 for Customer Service ?
This software package is tailored to business needs : Small and Medium companies, Medium companies (Turnover : – $50 million) in countries like United Kingdom, The Netherlands …
This web-based application is recommended for trades : PR, Marketing, Sales …
This cloud software is used in the sectors : Software, Information Technology and Services …
Customer References
Testimonials & Customer References to decide if this is the right business software or service for your company : K3 Business Technology Group Plc, Empired Ltd, Arbela Technologies Corp, Chs Inc, Arctic Information Technology …
Awards & Recognitions
No information .
Screenshots
This computer program has an ergonomic, intuitive and customizable user interface, which will improve team productivity and collaborative work within your company (Non Profit, Public Administration, Shop Manager …)
Microsoft Dynamics 365 for Customer Service Screenshots & Images : UI, dashboard …
Microsoft Dynamics 365 for Customer Service Business Software Pricing
Microsoft Dynamics 365 for Customer Service Features & Overview
Microsoft Dynamics 365 for Customer Service Screenshot
Microsoft Dynamics 365 for Customer Service Screenshot
Videos
Video #1
Microsoft Dynamics 365 for Customer Service Reviews
Here is our opinion on Microsoft Dynamics 365 for Customer Service : this is a decent customer self-service software to try .
Microsoft Dynamics 365 for Customer Service User Reviews & Ratings
Online and customer reviews of Microsoft Dynamics 365 for Customer Service software are quite plentiful and overall medium :
Overall rating : 3/5
Value for money : 3/5
Functionality : 3/5
Usefulness : 3/5
Ease of use : 3/5
User rating Excellent : 10%
User rating Very Good : 80%
User rating Average : 10%
User rating Poor : 0%
User rating Terrible : 0%
Popularity on social networks :
Your Customer Review on Microsoft Dynamics 365 for Customer Service
What is your opinion about this app ? Submit your review and tell us about your overall opinion : experience with this SaaS software, rating, ease of use, customer service, value for money, Pros & Cons …
Customer reviews and feedbacks play an increasingly important role in the business software buying process. You can provide in-depth review and share your buying advice / reviewer sentiment : what is your likelihood to recommend Microsoft Dynamics 365 for Customer Service ? What is your likelihood to renew ?
FAQs
Why use a Customer Self-Service Software ?
Self-service customer support software is a platform that helps businesses manage and track customer inquiries and logs all queries. Self-service customer support software allows customers to find the solution to their post-purchase problem / pre-purchase questions themselves.
According to various sources, most used business software are : TeamSupport (market share : 0,20%), Talkus (0,10%), Microsoft Dynamics 365 for Customer Service (0,10%), HelpSpot (0,10%), Creative Virtual (0,10%)
Main functions are : help desk, IT service center, Live support software, call center software, Automating, Customer management
Main characteristics are : helpdesk, ticketing, customer service, customer support, office and productivity, real-time collaboration, service ticket organizer and priority, subscription notifications, ticket creation and dispatch, ticket reply, automatic replies, attachments, screencasts, SLA management, Forums, External knowledge base, Internal knowledge base, Portal customers, Live help chat, Customer and contact database, Self-service customer, OmniChannel support, customer service, customer support ‘support, itsm, knowledgebase, software as a service, ticket systemsupport, ticketing, contact management
Customer Self-Service Software Average Price : from $ 19,00 to $ 599,00 with an average price of $ 162,40 . We have identified more than 28 competitors on the market.
Customer Self-Service Software Review
Company details
Developed by MICROSOFT, Inc.
HQ location : USA
Founded :
Total revenue :
Industry : B2B SaaS company
Software Category : Customer Management Software > Customer Service & Support Software > Customer Self-Service Software
Schema : SoftwareApplication > BusinessApplication
Tags : …
Website : visit microsoft.com
About This Article
This page was composed and published by SaaS-Alternatives.
The information (and product details) outlined above is provided for informational purposes only. Please Check the vendor’s website for more detailed information.
Our opinion on Microsoft Dynamics 365 for Customer Service is independent in order to highlight the strengths and weaknesses of this Customer Self-Service Software. Our website is supported by our users. We sometimes earn affiliate commission when you click through the affiliate links on our website.
Microsoft Dynamics 365 for Customer Service Alternatives
If you’re understanding the drawbacks and you’re looking for a Microsoft Dynamics 365 for Customer Service alternative, there are more than 61 competitors listed on SaaS-Alternatives !
If you’re in the market for a new software solution, the best approach is to narrow down your selection and then begin a free trial or request a demo.
Top 10 Alternatives & Competitors to Microsoft Dynamics 365 for Customer Service
– Kpam
– Lithium
– Gorgias
– Livezilla
– Easiware
– Teamviewer
– Olark
– Iadvize
– Boldchat
– Moxie
You can also take a look at other business apps, like our Norton Power Eraser review and our Norton SMB review.
Comparison with Similar Software & Contenders
Take an in-depth look at popular Customer Management Software and Customer Service & Support Software to find out which one is right for your needs. Discover how these Customer Self-Service Software compare to Microsoft Dynamics 365 for Customer Service when it comes to features, ease of use, customer support and user reviews. Explore software, Compare options and alternatives, Read reviews and Find your solution !
