ngDesk
ngDesk : Reviews, Pricing, Features & Alternatives
$4.00
ngDesk is a Help Desk Software. Price : $4 (free trial available). Review ngDesk : Overview & Pricing
ngDesk Overview : Features, Pricing, Reviews & Alternatives
ngDesk is a Help Desk Software intended for businesses. Let’s discover user reviews, features and prices of this business app.
ngDesk is listed as a Help Desk Software and Customer Service & Support Software for companies and is used for Customer Service, Help Desk, Live Chat …
ngDesk price starts from $ 4 per user and per month (free trial available).
Ticket management for customer service and support teams
The all-in-one solution for all your needs
What is ngDesk ?
We merged all the best things about help desk software into one free help desk software platform because we thought it made sense. ngDesk helps you stay on top of ticket requests with instant alerts, while intuitive ticket management and live performance metrics help you better troubleshoot issues to ensure you’re always on top of performance. Agents are encouraged to collaborate using a shared ticket inbox, while customers are encouraged to share their thoughts through a simple 1-5 star rating sent to them automatically once a ticket is posted . With our extremely powerful ngDesk analytics, every action you take in ngDesk can be tracked, mapped, and evaluated, giving you complete omniscience of your entire business at your fingertips. Make informed decisions based on pain points to ensure your business improves in the right areas. Free: You’ll get unlimited users/operators and unlimited chats, plus all the live chat features of Pure Chat (full widget customization, transcript history, mobile app for iOS and Android devices, file transfer, action based notifications). triggers, preset responses and more!). Pro: Maximize the power of live chat with Pure Chat Pro. With this plan, you’ll receive all the features included in the free plan, plus real-time visitor analytics, unlimited contacts, visitor alerts, statistics, and comprehensive chat reports. account, SMS notifications, operator reports and the ability to remove the brand. Together, you can examine traffic patterns, behavioral cues, and contact history to identify promising leads to deliver the right information at the right time. This integrated set of tools makes it easy for you to engage visitors at the moments that matter most.
What is ngDesk? ngDesk is an integrated cloud-hosted customer service solution that brings together help desk reporting, mobile support, and ticket management on a single platform. It is an ideal software for organizations and businesses looking for a robust yet affordable customer service system. It allows users to manage every service request, customer query, and more on a single support platform. It offers a simpler and more streamlined approach to ticket management, incident identification and resolution, and provides users with live metrics to measure their customer service performance. And best of all, it’s completely free no matter how many agents are using the system.
ngDesk, is a free cloud-based business CRM solution and supports industries like financial industry, IT services, education industry, insurance industry, etc. It provides different types of solutions such as ticketing, live chat support, knowledge base, software and hardware asset management. sales, sales CRM services, marketing solutions, paging solutions and patches in the IT industry. ngDesk, on the other hand, offers a complete solution for customer support, marketing, sales, and allows you to automate your processes. In a nutshell, ngDesk is an easy-to-use, out-of-the-box all-in-one solution. Some of our existing client bases include Quicken Loan, Liberty Mutual, DHL, IBM, GM Financial, Atmos Energy, etc.
ngDesk Review : Pros & Cons
Pros & Cons
When it comes to finding the right Help Desk tools to manage your business, you have too many options – and they all come with their strengths and weaknesses.
One such familiar name in this arena is ngDesk, and as you may have guessed from the title, this review will tell you more about ngDesk’s pros and cons.
Weighing the pros & cons is essential before selecting this tool for your business and your team.
ngDesk Pros : Key Benefits
– SaaS platform
– Scalability and integration
– Frequent releases / updates
– High Compatibility
ngDesk Cons
– Con : Custom integrations can come at a price.
ngDesk Features
Here is the list of the main features of this computer software :
– Helpdesk
– Social Media Integration
– API
– Customizable Branding
– Activity Dashboard
– Knowledge Base
– Alerts / Escalation
– Alerts (Escalation)
– Auto-Responders
– Incident Management
– Automated Routing
– Community Forums
– CRM
– Multi-Channel Communication
– Canned Responses
– Ticket Management
– Chat/Messaging
– Contract (SLA Management)
– Collaboration Tools
– Self Service Portal
Main function & Pro Features
– Helpdesk
– Social Media Integration
– API
– Customizable Branding
– Activity Dashboard
– Knowledge Base
– Alerts / Escalation
– Alerts (Escalation)
– Auto-Responders
– Incident Management
– Automated Routing
– Community Forums
– CRM
– Multi-Channel Communication
– Canned Responses
– Ticket Management
– Chat/Messaging
– Contract (SLA Management)
– Collaboration Tools
– Self Service Portal
ngDesk Integrations
ngDesk may integrates with applications & plugins : database connection, synchronize data, share files (…) to improve your workflow and increase your productivity !
It also provides a powerful API toolkit that allows developers to build web services and exchange data.
ngDesk Pricing
The ngDesk pricing plan starts from $ 4 per month and per user, but this price is likely to change because different options are offered by the developer : number of licenses, additional functions, add-ons, bundles …
ngDesk offers several pricing plans :
– Ngdesk : $ 0,00 per user / per month
– Team : $ 4,00 per user / per month
– Company : $ 7,00 per user / per month
– Enterprise : –
– Premium : –
| Ngdesk | Team | Company | Enterprise | Premium |
| $0,00 | $4,00 | $7,00 | – | – |
| Per month | Per month | Per month | Per month | Per month |
| Per user | Per user | Per user | Per user | Per user |
Save $$$ on SaaS and on-premise Software Subscriptions to help your create, grow and scale your business : annual billing usually is cheaper than monthly billing and you can expect 10% to 20% discount.
Sign up for a trial and start using it right away !
Free trials usually are time limited or feature limited but this is a good way to ensure it is the right option for your business before making a purchase.
Screenshot of the Vendor Pricing Page :
ngDesk Pricing Plans
Pricing Details
Pricing Model : Subscription
Free trial : Available
Free plan : Yes, free version
Freemium : Freemium software
Starting price : $ 4,00
Entry-level set up fee : No setup fee
The pricing details were last updated this year from the vendor website or retrieved from publicly accessible pricing materials and may be different from actual. Please confirm pricing and deals with the vendor website before purchasing.
Deployment & Setup
ngDesk is a cloud-based Help Desk platform : its infrastructure is hosted in the United States (probably on AWS, Microsoft Azure or Google Cloud Platform).
ngdesk is a SaaS (Software as a Service) / web application : a web browser on a computer is required for full functionality of features and manage dashboard.
It supports desktop operating systems (like Windows …) and mobile platforms (like Android and iOS).
Technical Details & Specifications
Deployment : Cloud / SaaS
Desktop Operating Systems : Windows …
Mobile Platforms : Android / iOS – iPhone – iPad
Native Apps / Mobile Applications : –
GDPR compliance : No information
Supported languages
This application software supports the following languages : English …
Support & Training
Any problem with this computer program ? The vendor offers the following customer service & support to help teams get the most out of their business application : Chat, Email / Help Desk, FAQs / Forum, Knowledge Base, Phone Support, Online Support …
Hotline : Yes
Training options : Documentation, Live Online, Videos …
Industry & Customers
Who use ngDesk ?
This software package is tailored to business needs : Entrepreneur, Medium Company, Large Company …
This web-based application is recommended for trades : Sales …
This cloud software is used in the sectors : Services …
Customer References
Testimonials & Customer References to decide if this is the right business software or service for your company : No reference …
Awards & Recognitions
No information .
Screenshots
This computer program has an ergonomic, intuitive and customizable user interface, which will improve team productivity and collaborative work within your company (SME, Startup, Entrepreneur …)
ngDesk Screenshots & Images : UI, dashboard …
ngDesk Business Software Pricing
ngDesk Features & Overview
ngDesk Screenshot
Videos
Video #1
Video #2
ngDesk Reviews
Here is our opinion on ngDesk : this is an excellent help desk software to trust .
ngDesk User Reviews & Ratings
Online and customer reviews of ngDesk software are quite plentiful and overall very positive :
Overall rating : 4
Value for money : 4,05
Functionality : 4
Usefulness : 4,7/5
Ease of use : 3,95
User rating Excellent : 72%
User rating Very Good : 0%
User rating Average : 11%
User rating Poor : 6%
User rating Terrible : 11%
The main benefits of ngDesk are its completely free price, screen sharing sessions with ngDesk professional and the many features it offers.
Popularity on social networks : 109 fans on Facebook
Your Customer Review on ngDesk
What is your opinion about this app ? Submit your review and tell us about your overall opinion : experience with this SaaS software, rating, ease of use, customer service, value for money, Pros & Cons …
Customer reviews and feedbacks play an increasingly important role in the business software buying process. You can provide in-depth review and share your buying advice / reviewer sentiment : what is your likelihood to recommend ngDesk ? What is your likelihood to renew ?
FAQs
Why use a Help Desk Software ?
Customer support software (help desk – after-sales service) makes it possible to manage after-sales service and customer questions and problems. Customer support software improves relations between the company and its customers: help desk, after-sales service.
According to various sources, most used business software are : Zendesk (market share : 17,40%), HP Service Manager (17,10%), Livechat (8,30%), ServiceNow (5,40%), SysAid Help Desk (2,60%), Snapengage (1,40%), ConnectWise (1,20%), LiveZilla (1,10%), Uservoice (1,00%), MightyCall (0,90%), LiveOps (0,60%), LiveAgent (0,40%), WebsiteAlive (0,30%), Iadvize (0,20%), osTicket (0,20%), Front (0,10%), Velaro (0,10%), Casengo (0,10%), Usersnap (0,10%)
Main functions are : IT Asset Management, Network monitoring and management, Knowledge management, Configuration Management, Service catalog management, License management
Main characteristics are : Customer service, Chrome extension, Shortcuts for Gmail, Fast email writing, SAAS software, Artificial intelligence – AI, Customer service, MarTech, CivicTech – GovTech, Communication, Webmarketing, e-commerce, Customer service, helpdesk, database knowledge, on demand, software as a service, customer support, forums, Social and communications, Knowledge base, SAAS software, Social media, Service customers, RetailTech, SAAS software, knowledge base, service center, service management, ticketing
Help Desk Software Average Price : from $ 5,00 to $ 499,00 with an average price of $ 89,00 . We have identified more than 249 competitors on the market.
Help Desk Software Review
Company details
Developed by NGDESK, Inc. (@ngDesk on Twitter)
HQ location : Texas
Founded :
Total revenue :
Industry : B2B SaaS company
Software Category : Customer Management Software > Customer Service & Support Software > Help Desk Software
Schema : SoftwareApplication > BusinessApplication
Tags : …
Website : visit ngdesk.com
About This Article
This page was composed and published by SaaS-Alternatives.
The information (and product details) outlined above is provided for informational purposes only. Please Check the vendor’s website for more detailed information.
Our opinion on ngDesk is independent in order to highlight the strengths and weaknesses of this Help Desk Software. Our website is supported by our users. We sometimes earn affiliate commission when you click through the affiliate links on our website.
ngDesk Alternatives
If you’re understanding the drawbacks and you’re looking for a ngDesk alternative, there are more than 60 competitors listed on SaaS-Alternatives !
If you’re in the market for a new software solution, the best approach is to narrow down your selection and then begin a free trial or request a demo.
Compare ngDesk Pricing Against Competitors
| Software | Starting Price | Billed | Free Trial |
| NGDESK | $4 | Per month / user | Yes |
| ZOHO DESK | $14 | Per month / user | Yes |
| SYSAID | $ | Per month / user | Yes |
| LIVEAGENT | $15 | Per month / user | Yes |
| TEAMSUPPORT | $ | Per month / user | Yes |
| HELP SCOUT | $20 | Per month / user | Yes |
| OSTICKET | $9 | Per month / user | Yes |
| JITBIT HELPDESK | $24 | Per month / user | Yes |
| FRESHDESK | $15 | Per month / user | Yes |
| KAYAKO | $30 | Per month / user | Yes |
Top 10 Alternatives & Competitors to ngDesk
– Zendesk
– Freshdesk
– Salesforce Sales Cloud
– Freshservice
– LiveChat
– Tickhelp
– Kpam
– Oracle Rightnow
– Typedesk
– Diabolocom
Free Alternatives to ngDesk
– Zoho Desk
– LiveAgent
– osTicket
You can also take a look at other business apps, like our Insycle review and our Elium review.
Comparison with Similar Software & Contenders
Take an in-depth look at popular Customer Management Software and Customer Service & Support Software to find out which one is right for your needs. Discover how these Help Desk Software compare to ngDesk when it comes to features, ease of use, customer support and user reviews. Explore software, Compare options and alternatives, Read reviews and Find your solution !
