PlayVox
PlayVox : Reviews, Pricing, Features & Alternatives
$17.00
PlayVox is a Q&A Platforms Software. Price : $17 (free trial available). Review PlayVox : Overview & Pricing
PlayVox Overview : Features, Pricing, Reviews & Alternatives
PlayVox is a Q&A Platforms Software intended for businesses. Let’s discover user reviews, features and prices of this business app.
PlayVox is listed as a Q&A Platforms Software and Customer Service & Support Software for companies and is used for Customer Service, Contact Center, Workforce Management, Call Recording …
PlayVox price starts from $ 17 per user and per month (free trial available).
With PlayVox, you can manage your QA, coaching, training, and motivation programs in one place to improve CSAT and other relevant KPIs.
QA software for customer service teams.
What is PlayVox ?
Playvox’s automated dashboards, dashboards and reports drive agent performance and customer service intelligence to managers, enabling them to make timely decisions based on real, quantifiable data.
PlayVox is omnichannel quality assurance software for customer service teams. Constantly improve your CS and CSAT by identifying issues, rapidly changing behaviors by coaching, training and motivating agents to perform better and deliver seamless customer interactions.
What is Play Vox? PlayVox is a premium monitoring solution for phone, email and live chat. This helps companies analyze how their customer support staff interact with real customers. The system is intended to improve agent performance as well as the customer experience. It also helps to quickly create a quality control program. All channels can be used to analyze customer interactions for a robust evaluation of motivation and coaching. PlayVox also helps businesses empower their customer support so their staff can perform better and provide a richer customer experience for customers. It eliminates the traditional way of using spreadsheets for quality control and also claims that it can perform call center operations even without different platforms and complex software, downloads and installations.
Effortless quality assurance and labor management. Simplification of agent motivation, coaching and training. Capture customer feedback. Measure what matters. All at the speed of the cloud. Welcome to the digital age of workforce engagement management.
PlayVox Review : Pros & Cons
Pros & Cons
When it comes to finding the right Q&A Platforms tools to manage your business, you have too many options – and they all come with their strengths and weaknesses.
One such familiar name in this arena is PlayVox, and as you may have guessed from the title, this review will tell you more about PlayVox’s pros and cons.
Weighing the pros & cons is essential before selecting this tool for your business and your team.
PlayVox Pros : Key Benefits
– Integrate your CRM or service software with Playvox. Create filters and prioritize the most relevant interactions for your quality process with our quality product.
– Solve problems on the spot with all your KPIs in one place. Playvox gives you all the information you need in real time with your performance product.
– Identify the areas where your agents need training, send them targeted training sessions, and easily track their results with our training product.
– team members to drive continuous improvement with our coaching plugin.
– Create training sessions based on your team’s results. Send targeted training sessions to one or more
– Identify the areas where your agents need training, send them targeted training sessions, and easily track their results with our training product.
– Solve problems on the spot with all your KPIs in one place. Playvox gives you all the information you need in real time with your performance product.
– Recognize and reward your team based on their performance to keep your workforce performing at optimal levels with our Motivation add-on.
– Create training sessions based on your team’s results. Send targeted training sessions to one or more
– Recognize and reward your team based on their performance to keep your workforce performing at optimal levels with our Motivation add-on.
PlayVox Cons
– Con : Custom integrations can come at a price.
PlayVox Features
Here is the list of the main features of this computer software :
– API
– Access Controls/Permissions
– Alerts / Escalation
– Alerts/Notifications
– Automated Scheduling
– CRM
– Call Monitoring
– Campaign Management
– Collaboration Tools
– Communication Management
– Compliance Management
– Customizable Branding
– Customizable Questions
– Customizable Templates
– Data Import/Export
– Data Visualization
– Employee Onboarding
– Feedback Management
– Knowledge Base Management
– Live Chat
Main function & Pro Features
– API
– Access Controls/Permissions
– Alerts / Escalation
– Alerts/Notifications
– Automated Scheduling
– CRM
– Call Monitoring
– Campaign Management
– Collaboration Tools
– Communication Management
– Compliance Management
– Customizable Branding
– Customizable Questions
– Customizable Templates
– Data Import/Export
– Data Visualization
– Employee Onboarding
– Feedback Management
– Knowledge Base Management
– Live Chat
PlayVox Integrations
PlayVox integrates with more than 12 applications & plugins like Freshdesk, Salesforce Sales Cloud and Slack (…) : database connection, synchronize data, share files (…) to improve your workflow and increase your productivity !
It also provides a powerful API toolkit that allows developers to build web services and exchange data.
Top 20 PlayVox integrations
– Slack
– Salesforce Sales Cloud
– Freshdesk
– Zendesk
– LiveChat
– Intercom
– Talkdesk
– Help Scout
– ServiceNow
– Kustomer
– Helpshift
– Gladly
PlayVox Pricing
The PlayVox pricing plan starts from $ 17 per month and per user, but this price is likely to change because different options are offered by the developer : number of licenses, additional functions, add-ons, bundles …
PlayVox offers several pricing plans :
– Free Trial : $ 17,00 per user / per month
– Start : $ 30,00 per user / per month
– Professional : $ 59,00 per user / per month
– Enterprise : –
– Premium : –
| Free Trial | Start | Professional | Enterprise | Premium |
| $17,00 | $30,00 | $59,00 | – | – |
| Per month | Per month | Per month | Per month | Per month |
| Per user | Per user | Per user | Per user | Per user |
Save $$$ on SaaS and on-premise Software Subscriptions to help your create, grow and scale your business : annual billing usually is cheaper than monthly billing and you can expect 10% to 20% discount.
Sign up for a trial and start using it right away !
Free trials usually are time limited or feature limited but this is a good way to ensure it is the right option for your business before making a purchase.
Screenshot of the Vendor Pricing Page :
Software Pricing Plans
Pricing Details
Pricing Model : Subscription
Free trial : Yes : 15 days
Free plan : No information
Freemium : No information
Starting price : $ 17,00
Entry-level set up fee : No setup fee
The pricing details were last updated this year from the vendor website or retrieved from publicly accessible pricing materials and may be different from actual. Please confirm pricing and deals with the vendor website before purchasing.
Deployment & Setup
PlayVox is a cloud-based Q&A Platforms platform : its infrastructure is hosted in the United States (probably on AWS, Microsoft Azure or Google Cloud Platform).
playvox is a SaaS (Software as a Service) / web application : a web browser on a computer is required for full functionality of features and manage dashboard.
It supports desktop operating systems (like Windows and Mac OS …).
Technical Details & Specifications
Deployment : Cloud / SaaS
Desktop Operating Systems : Windows / Mac OS / Linux …
Mobile Platforms : –
Native Apps / Mobile Applications : –
GDPR compliance : No information
Supported languages
This application software supports the following languages : English …
Support & Training
Any problem with this computer program ? The vendor offers the following customer service & support to help teams get the most out of their business application : Chat, Email / Help Desk, Knowledge Base, Phone Support, Online Support …
Hotline : Yes
Training options : Documentation, Live Online …
Industry & Customers
Who use PlayVox ?
This software package is tailored to business needs : Non Profit, Medium Company, Large Company …
This web-based application is recommended for trades : PR, Sales …
This cloud software is used in the sectors : Services …
Customer References
Testimonials & Customer References to decide if this is the right business software or service for your company : No reference …
Awards & Recognitions
No information .
Screenshots
This computer program has an ergonomic, intuitive and customizable user interface, which will improve team productivity and collaborative work within your company (Freelancer, Large Company, SME …)
PlayVox Screenshots & Images : UI, dashboard …
PlayVox Business Software Pricing
PlayVox Features & Overview
PlayVox Screenshot
Videos
Video #1
PlayVox Reviews
Here is our opinion on PlayVox : this is a great q&a platforms software to trust .
PlayVox User Reviews & Ratings
Online and customer reviews of PlayVox software are quite plentiful and overall very positive :
Overall rating : 4,2
Value for money : 4,2
Functionality : 4,3
Usefulness : 4,6/5
Ease of use : 4,1
User rating Excellent : 10%
User rating Very Good : 90%
User rating Average : 0%
User rating Poor : 0%
User rating Terrible : 0%
The main benefits of PlayVox are its tools to measure and evaluate the performance of workers, a single place to visualize the performance of team leaders and agents, motivational features such as badges, staff survey collection and analysis, improved team communication and reliability that earns the trust of various industry giants.
Popularity on social networks : 1391 followers on Twitter
Your Customer Review on PlayVox
What is your opinion about this app ? Submit your review and tell us about your overall opinion : experience with this SaaS software, rating, ease of use, customer service, value for money, Pros & Cons …
Customer reviews and feedbacks play an increasingly important role in the business software buying process. You can provide in-depth review and share your buying advice / reviewer sentiment : what is your likelihood to recommend PlayVox ? What is your likelihood to renew ?
FAQs
Why use a Q&A Platforms Software ?
Q&A help desk software provides a framework for businesses to create dedicated hubs where employees and customers can ask and answer questions. Companies can implement them as a type of searchable knowledge base, either internally for employees or externally for customers.
Main functions are : Platform dedicated to knowledge collection, Allow users to post questions and answers, Provide search capability, Qualified leads and leads, Browse and create articles, Responsive design
Main characteristics are : sales crm, sales management, sales pipeline, sales tracking, software as a service, task management, contact management, customer relationship manager, sales, Office & Productivity, CRM, Call center software, engage and qualified prospects, Create and write articles, Responsive design, Actionable content notes, Admin collaboration notes, Document, Social climate, Alerts system, Product and service development, employee engagement, SAAS software, Tourism, qanda platform, questions and answers, addons, help desk, education and referral, Q&A
Q&A Platforms Software Average Price : from $ 15,00 to $ 640,00 with an average price of $ 156,11 . We have identified more than 13 competitors on the market.
Q&A Platforms Software Review
Company details
Developed by PLAYVOX, Inc.
HQ location : san francisco
Founded in 2012 by Oscar Giraldo
Total revenue : $7.1M
Fundings : $34.0M
Industry : B2B SaaS company
Software Category : Customer Management Software > Customer Service & Support Software > Q&A Platforms Software
Schema : SoftwareApplication > BusinessApplication
Tags : …
Website : visit playvox.com
About This Article
This page was composed and published by SaaS-Alternatives.
The information (and product details) outlined above is provided for informational purposes only. Please Check the vendor’s website for more detailed information.
Our opinion on PlayVox is independent in order to highlight the strengths and weaknesses of this Q&A Platforms Software. Our website is supported by our users. We sometimes earn affiliate commission when you click through the affiliate links on our website.
PlayVox Alternatives
If you’re understanding the drawbacks and you’re looking for a PlayVox alternative, there are more than 17 competitors listed on SaaS-Alternatives !
If you’re in the market for a new software solution, the best approach is to narrow down your selection and then begin a free trial or request a demo.
Top 10 Alternatives & Competitors to PlayVox
– Zendesk
– NICE CXone
– Twilio
– Eureka
– Kustomer
– Five9
– Calabrio ONE
– Answerbase
– Qemotion
– MaestroQA
You can also take a look at other business apps, like our Cority review and our Voiptime Cloud review.
Comparison with Similar Software & Contenders
Take an in-depth look at popular Customer Management Software and Customer Service & Support Software to find out which one is right for your needs. Discover how these Q&A Platforms Software compare to PlayVox when it comes to features, ease of use, customer support and user reviews. Explore software, Compare options and alternatives, Read reviews and Find your solution !
